Customer Reviews for Milaca General Rental Center Inc
(U-Haul Neighborhood Dealer)

172 reviews

12590 St Hwy 23   Milaca, MN 56353
(At the West end of town on Hwy 23)

(320) 983-2063

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 983-2063

12590 St Hwy 23
Milaca, MN 56353
(At the West end of town on Hwy 23)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michelle Strohmayer 
Rating:
5.0

This location and my time with them was excellent. However, the process of making the reservation with U-Haul as a whole, was awful. I spoke with a very rude “manager” for the Minnesota area I am in and was incredibly disappointed and dissatisfied. So, Milaca U-Haul location was wonderful in every way. U-Haul as a corporation was incredibly difficult.

CHRISTAN STRADLEY 
Rating:
5.0

Customer did not leave a comment.

Jacob Hoeck 
Rating:
2.0

That you make it closer to get a U-Haul and you don't overcharge somebody for something they didn't have and overcharge them for when they bring it back and say that they have to pay all this extra money all the time when they're already stressed out with moving and then they have to go out of their way yet another hour to pick it up in an hour to bring it back that's ridiculous moving isn't supposed to be that stressful and then with the u-haul being more stressful that's not good

GERALENE DAVIS 
Rating:
5.0

easy drop off and attention to detail

Martin Barr 
Rating:
5.0

Customer service was outstanding! Very professional and friendly. Thank you!

MARY FRANSSEN 
Rating:
4.0

Customer did not leave a comment.

Paula Payton 
Rating:
5.0

Customer did not leave a comment.

Kelly Cooper-Swenson 
Rating:
5.0

Customer did not leave a comment.

GLENN ERICKSON 
Rating:
5.0

Customer did not leave a comment.

Eric Larson 
Rating:
4.0

When I went in the first time, I was told the price for a 10ft. But they didn't tell me that the 10 ft wasn't available so I had to rent the 20ft. Then when I tried to extend online it wouldn't let me so I went to the store (more miles) and asked to extend and about the 10 ft sitting in the parking lot. He concluded my rental and then told me the 10 ft wasn't available again and then wrote up a new contract so I was charged 1.29 for miles. When I turned in my truck and asked why this occurred, he fixed the miles to .99 cents but then put a cc charge that wasn't discussed nor is it on my first receipt. I feel duped.

Vicki Olson 
Rating:
5.0

Very helpful and pleasant. Figured out the incorrect mileage problem created on pick up location side.

Pamela Link 
Rating:
5.0

Excellent service !!

Philip Hals 
Rating:
3.0

Lot was a complete mud pit

David Martin 
Rating:
3.0

Customer did not leave a comment.

rick shepperd 
Rating:
5.0

Customer did not leave a comment.

Jacob Hoeck 
Rating:
2.0

Have them take the no mask allowed sign down and have the personnel cover their concealed carry weapons. Make sure the mileage matches the odometer reading. Have them answer the phone when you call.

John Ryder 
Rating:
2.0

how can I take pictures of the gas and mileage when your after hour dropped off app is not even working. And charged me $20 extra on my credit card with out my permission. I feel like you are taking advantage of your good customer like me cuz I suppose to dropped off at 9am on the 24th of September, instead I dropped off at 5:30 pm on the 23rd the night before, And still being charged $20 for it because of the your App.

Sydney Thao 
Rating:
5.0

Easy quick pick up and nice to drop off after hours. Very helpful friendly staff!

WENDY LYNN TAYLOR 
Rating:
5.0

Customer did not leave a comment.

John Kosloski 
Rating:
5.0

Customer did not leave a comment.

tom vanoss 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Meyer 
Rating:
3.0

Again, did drop off after hours, so no input can be giving on location or personnel, however leaving the truck was easy enough.

Ryan Straight 
Rating:
2.0

I was confused with the defiance with the mask mandate. The staff was coughing and sniffling and not eating masks, signage outside stating not masks are allowed inside the facility.

Bradley Walker 
Rating:
1.0

Will never use you and will let all know the poor service and billing I received. I returned the truck 2 hours early and dealer was closed I tried to get website to acknowledge return but internet service would not allow. This is 100 miles from my home while moving my mom into the nursing home. Then you charge me an extra 20$ on my bill. Totally unacceptable I will never consider using u again unless this charge is removed. Also I will contact the BBB Jim Struffert

james BERNARD STRUFFERT 
Rating:
1.0

Charged me for an after hours fee after I was told to just drop the keys in it box outside

Anthony Petroske 
Rating:
5.0

Came out to meet us when we drove in!

thomas kittok 
Rating:
5.0

Customer did not leave a comment.

Kiana Grundhoefer 
Rating:
4.0

Customer did not leave a comment.

PHILLIP CUMMINGS 
Rating:
5.0

3 people were working together so everything went smooth. I was amazed it cost what it said would online. No hidden cost. Hooked trailer up for me.

BRIAN MARQUARDT 
Rating:
3.0

The first car dolly had a driver side tail light out. They traded out another car dolly that had working lights. Cannot get at the light bulbs because they are riveted shut. Otherwise, they were helpful.

TERRY TERRY EUGENE JOHNSON 
Rating:
5.0

This team was great. Friendly, courteous, helpful and knowledgeable. I appreciated their help. Thank you!

Tamar Molloy 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

ELISA EFTERFIELD 
Rating:
5.0

they unhitched the trailer, personal were very nice to work with

David Benner 
Rating:
5.0

Customer did not leave a comment.

Justin Bartlett 
Rating:
5.0

The service was great! The process was super easy/cinvenient! VERY WELL WORTH IT!

Jessica Elizabeth 
Rating:
5.0

Always awesome renting from these guys.

Darin Kjaer 
Rating:
5.0

My experience with living breathing human beings here was excellent. My interaction with Uhaul's internet/web experience was ABISMAL! I will only deal with Uhaul via face-to-face reservations, pickups, and drop offs...IF I ever am forced to waste my time with Uhaul in the future.

BRIAN SIMONDS 
Rating:
5.0

Customer did not leave a comment.

Deborah Lindberg 
Rating:
5.0

Customer did not leave a comment.

STEVE FORTMAN 
Rating:
1.0

Rental trailer was to be returned by 6pm at this location. There was nobody there to assure me all was good. Then I get a surprise additional $20 charge for after hours service! IT WAS RETURNED ON TIME AND NOBODY WAS EVEN THERE! How can there be an after hours service charge?!!!

Aaron Lundberg 
Rating:
3.0

after hours drop off was convenient

samuel fradette 
Rating:
4.0

I was charged a remote location fee, which I did not understand for $20, that I confirmed before the trip as a drop off. I like to have a plan. I was charged a cleaning fee of $20, when I swept out the vehicle myself. At the end there was some dirt that could not be removed, because of the grooves in the floor. I did not have a vacuum, but I swept as much as I could. All trash and twine was pick up and the floor was swept. My extra charge was $15 for sweeping and $20 for ???? $35 all together? The truck ran well and it completed the job. I should not have been charged the $35 additional. Tom Bunz

Thomas Bunz 
Rating:
5.0

Customer did not leave a comment.

Darlene Stahl 
Rating:
3.0

Hook-up the hitch the correct way on a low riding vehicle, (turning the ball on the hitch the opposite way).

darcy jefferson 
Rating:
5.0

Milaca rental went above and beyond for me. Mt rental was supposed to be picked up in Princeton but uhaul couldn't provide the trick promised so I had to go to Milaca. I was compensated with extra miles though so it worked out

Kassidy Cook 
Rating:
4.0

Customer did not leave a comment.

Shaun Ferguson 
Rating:
3.0

Find a way to get the rental sent to the actual pick-up place that was requested instead of 30 miles away. NOT very convenient. And be considerate of the fact if it's not a local move to give them a truck with at least cruise control!

Cynthia Danielson 
Rating:
5.0

Customer did not leave a comment.

Michael Peterson 
Rating:
5.0

Drop off was effortless. Guy working didn't offer a hi, or how may I help you, so I had to ask if he worked there.

maryjane miller 
Rating:
1.0

Always upcharging for anything they can. Had to go to uhaul for getting charged extra for dropping a rental off early. Hillbillies....

Evan Dixon 
Rating:
5.0

Customer did not leave a comment.

Rob Eekhoff 
Rating:
3.0

Customer did not leave a comment.

KYLE THYBERG 
Rating:
5.0

Great service and friendly people

NORRIS MCELRATH 
Rating:
5.0

Customer did not leave a comment.

ARLEN SWANSON 
Rating:
5.0

Great service!

John Daly 
Rating:
5.0

No problems here, but I was charged excess mileage and did not go anywhere but Alexandria to pick up vehicle, Glenwood, which was my original pick up point, to Milaca the destination, I was told I was to be given additional miles caused by pick up. With all the BS I went through I just will write off the charge and put the whole thing behind me. If there is an alternative in the future, I will use it. Will I tell others. You bet if asked.

David Boettcher 
Rating:
1.0

This location charged me a cleaning fee for a trailer that was returned in the condition that it was on upon pickup, and this was after U-Haul was unable to honor my reservation for a 20 ft truck. Poor form all around, U-Haul.

Jared Walz 
Rating:
5.0

Customer did not leave a comment.

robert laughery 
Rating:
3.0

Customer did not leave a comment.

Erin Benskin 
Rating:
5.0

Keep being great, better service then many uhaul locations I have utilized!

Adreanne Jessen 
Rating:
5.0

Customer did not leave a comment.

Myrna Falk 
Rating:
4.0

Customer did not leave a comment.

David Heairet 
Rating:
5.0

Customer did not leave a comment.

DANIEL PATTERSON 
Rating:
4.0

Young man that helped us very friendly and gave us good servicee

Deborah Burroughs 
Rating:
3.0

The man at the location was very helpful and friendly . He did everything for us to get us on the road and feeling safe about the trailer.

Cheryl Cote 
Rating:
5.0

Customer did not leave a comment.

Kevin Bever 
Rating:
1.0

Customer did not leave a comment.

Gerri Purdy 
Rating:
3.0

Drop off point was closed & I was charged with an extra rental day plus safe moving insurance when I was told that I wasn't going to be charged for it because of the drop off location was closed. I am not happy with this situation And I expect to be compensated for your screwups .

Carl Thornbrugh 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Nickel 
Rating:
1.0

Customer did not leave a comment.

Crystal Senger 
Rating:
5.0

There are no complaints from this location. They assisted with removing the trailer from my truck.

ROBERT MATHISON 
Rating:
1.0

Very disappointed once again. I was told that I would receive a call or email with the lock box number to pick my truck up at 7:30 am in morning. Never received the information. Sat there for 45 minutes until place opened. When I told them that I had been waiting for 45 minutes and never received the lock box information their reply was "oh" not friendly people behind counter. In fact, all they did was rip UHaul apart and said they have nothing but trouble with them and they are terrible to deal with. VERY UPSET BY ALL OF THIS

Erica Mihajlov 
Rating:
5.0

ABSOLUTELY nothing. Service was great and everything went well.

Michael Meyman 
Rating:
5.0

Customer did not leave a comment.

rick erickson 
Rating:
4.0

Customer did not leave a comment.

John Greene 
Rating:
4.0

Customer did not leave a comment.

James Albrecht 
Rating:
5.0

Customer did not leave a comment.

Andrea Sandberg 
Rating:
5.0

Customer did not leave a comment.

Maciej Justat 
Rating:
3.0

Customer did not leave a comment.

Kevin Kubat 
Rating:
5.0

Customer did not leave a comment.

Michael Engen 
Rating:
5.0

Everyone I did business with at both locations were very curtious thank you

SANDRA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Shaun Miller 
Rating:
5.0

Customer did not leave a comment.

Gerard Kne 
Rating:
5.0

Customer did not leave a comment.

GERHARD BBERGMANN 
Rating:
4.0

Customer did not leave a comment.

Lauris Feller 
Rating:
4.0

Customer did not leave a comment.

Brandon Hickman 
Rating:
5.0

Customer did not leave a comment.

ANNETTE BENDTSEN 
Rating:
3.0

Not the fault of the business, but internet provider was down so things got a little mixed up. It all worked out just fine.

DAN TORGESON 
Rating:
5.0

Customer did not leave a comment.

Joseph Dunkley 
Rating:
5.0

Very helpful. Kris Broschovsky will take care of you and help hook up and unhook.

TIMOTHY POORKER 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS JUHL 
Rating:
3.0

The trucks windshield had a huge crack

Luke Pennington 
Rating:
3.0

Online search for the truck I needed listed for 15-20 miles away from my house. When I called the local store 1 mile from my house they had trucks available.

Steven Rhodes 
Rating:
4.0

Customer did not leave a comment.

nancy jasper 
Rating:
3.0

Customer did not leave a comment.

doug swanson 
Rating:
5.0

Customer did not leave a comment.

TODD FADDEN 
Rating:
4.0

Customer did not leave a comment.

ron lindberg 
Rating:
5.0

Customer did not leave a comment.

Jamie BWasser 
No reviews have been submitted for this location.

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