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Lauren L
Customer Reviews for Mikes Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Simple and easy renting a Uhaul
Gina MGreat customer service
hortense tThe computer had connection issues. It was spinning for a while and I wasn't able to get receipt from them.I received a receipt from U Haul via email.
Sheila AToo expensive
Jason RMikes service is a great place to rent a uhaul.
Terri MCheck in and out was quick and efficient. Availability of carrier and pads in the truck, if needed, was a nice touch.
Joe KNothing to improve upon. This was my 3rd time using Uhaul, and every time has been super easy. I really appreciate it!
Leo FKelly did an excellent job. On time and friendly. Thank you
WILLIAM MWe will definitely use this U-Haul place again. Nice customer service.
Gary EBoth of the employees there were very patient because I had a credit card issue plus they were super friendly & quick to get us in & out!
Daniel MHad no issue with the local rep. She was great! My issue is with the the Uhaul booking process. First the sizes you state can fit into a truck are misleading. My 2 bedroom condo did not fit into a 20 foot truck. Also, more effort should be made to have a truck available at the requested location. My booking made months in advance got directed to another location . The requested location was at my storage unit. Saw the same size truck I needed there the day before that someone was able to walk in off the street and rent but I had to go elsewhere to get my rental. Customer service had no concern for my issue and quoted policy. What happened to finding solutions to satisfy your customers? Completely unsatisfied with this Uhaul experience.
Lori BActually have the vehicles you reserve at the proper location would be ideal.
Nicole VNothing
Roy REverything was great! Thank you so very much.
SUSAN CEfficient service
JANICE Ci believe i was charged too much for my rental. over charged. i’ve tried to reach out and no response
john RThe cost it was a lie - there were a lot of hidden fees
SUZANNE PGreat Awesome 👌🏻, no comments! Thanks !
lisa kEveryone at Mike's Service was friendly kind and knowledgeable. They were able to accommodate me at short notice when I needed a certain size truck given very short notice myself. Truck was in excellent shape. Thanks guys.
NICHOLAS GAlthough the system for 24/7 pick-up was not working efficiently, the location staff and Uhaul's reservation line was very helpful in getting me taken care of and on the road.
Jerome LStaff was friendly and very Accommodating
scott eSuper nice people.
Bill KNice nice customers I'll I will rent
Sara ANeed someone to coordinate the Traffic Jam during 8:00 AM drop off. I was literally the last vehicle at the edge of the road. People wanted to exit from the lot, but were unable to do so.
REGINALD PThis location was very helpful and accommodating.
Sharon RCourteous customer service and swift pickup service.
CHRISTOPHER LIt is a closed business, a dump of a place but who cares? I’m just picking up from the parking lot.
Corey KFinal Pricing was not as quoted/explained. Charged me without acknowledgment. Did give me a $200 refund after I spoke to a manager who by the way was the most ignorant manager experience I’ve ever had. Being a manager myself, the uhaul manager needs to be trained on how to resolve issues with the customers.
Jason DThis pick up location was farther away then I hoped but at least it was ready when I wanted it.
Carl KI didn't order blankets or a dolly for my pickup yet they are on there. They are ziptied in place and if you break the ties you get charged. Firthermore, I rented that space you wasted on a dolly and pads I didn't want nor ask for. Just to ask me if I used them at the end of the trip. I've used uhaul in multiple states and I've never seen the setup before. It's not the end of the world but it was definitely in my way and limited some of the items I could fit at the end of my load.
John BI was very impressed with the cleanliness of the vehicle. Overall this transaction was easy and simple. I will be doing business again.
Sean WThe tires were basically racing slicks. My destination…a mountain town ski resort. The tread was worthless on them and quite frankly, extremely dangerous. We got stuck yesterday afternoon and had to leave the truck on the side of our street overnight until we could get the road salted and get towed out. Hence, the truck was returned late. Horrible experience.
Michael KMy only complaint is the truck breaking down twice. Had to use jumper cables. That was a huge inconvenience.
Kate DNone it was a great experience. Kelly was great
John CThe manager was very helpful and everything went smoothly with the rental
Denise vIn my opinion their is no improvement needed, Uhaul did just as they were contracted to do. We safely got our things to our new state. Truck was clean and ready to go at pick up. Ms. Kelly was awesome her and another gentelmen was present and their customer service was impeccable. I recommend Uhaul too all. Thanks so much
TEMEKIA HThere were 2 things i had a problem with my appointment not being honored but at a different location and the fact that the truck engine seem funny
Ashante DYou changed my location and notified me late. Therefore I never saw it. You changed my location 4 times since I booked the truck. And I had movers waiting for the truck for 1.5 hours sitting around and the Self check in is the worse feature ever. Very disappointed.
Gina SYour estimation and billing process, I have 4 charges on my account now and have to wait for them to clear to disputed. The location was dingy and did not feel the safest if I would have gone alone. Also my boyfriend who has a CDL drove the truck but I paid and made the reservation and somehow the reservation was switched to his name. When I call to ask comments about billing they said he has to call... All he did was drive the truck he has no part in the billing... If my charges are not resolved properly I'll be disputing and calling back, hopefully someone will let me access MY RESERVATION details.
Christopher NThe vehicle was dirty The lady told me my price will be $35 and charged me $70..... They were unprofessional, unreliable
martha rYour website for pickup and drop off is horrible. Uploading photos slows the website to a crawl and often causes the user to go back to the original screen without uploading the photo. I waited for 15 minutes to be connected to a customer service rep by phone, who consequently put me back into the system and I had to wait another 15 minutes to speak to another representative, who ultimately helped me. U-Haul really needs to improve the phone customer service wait times and the website capabilities. Horrible.
Lauren GWonderful staff and customer service. Easy check-in and uhaul return.
Nicole JNothing. I was very happy with the customer service at this location.
robert dService was great and and employees were friendly and knowledgeable
JANICE BI was given none of the supplies I was supposed to get (dolly, furniture dolly and furniture pads). I was lucky enough that the owner happened to stop by and I was able to get 1 dolly but none of the others. The location was great and they were helpful but whoever set up the pick up did not meet expectations, I would give it 1-2 stars.
Thomas TThe truck would not start when we tried to leave. It was stalling out when driving. The extra equipment that we rented for the move was not on truck.
Greg MS
Dave LTruck was dirty Furniture Dollies not provided, but i was charged I Rejected costs for equipment not provided during checkout, but was charged anyway I was never contacted and needed to challenge the charge through my credit card company.....meaning that this was clearly credit card fraud by Uhaul
Kenneth PThis was not a good experience with automated pick-up. Waiting for nearly an hour to get approval—and to call and waited so long on phone to get a live person and even with that resulted in more waiting. Everything was done online during reservation and pick up was supposed to be quick verification but it was not.
Bac NTruck was fine, unfortunately missing hand dolly & 20 blankets reserved, location not open, on line check in took 50 minutes. Called uhaul, waited 25 mins for someone, nice but could not help me with missing supplies. Not good
mark s