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emmanuel P.
Customer Reviews for Mikes Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This location was very helpful and accommodating.
Sharon R.Courteous customer service and swift pickup service.
CHRISTOPHER L.It is a closed business, a dump of a place but who cares? I'm just picking up from the parking lot.
Corey K.Final Pricing was not as quoted/explained. Charged me without acknowledgment. Did give me a $200 refund after I spoke to a manager who by the way was the most ignorant manager experience I've ever had. Being a manager myself, the uhaul manager needs to be trained on how to resolve issues with the customers.
Jason D.This pick up location was farther away then I hoped but at least it was ready when I wanted it.
Carl K.I didn't order blankets or a dolly for my pickup yet they are on there. They are ziptied in place and if you break the ties you get charged. Firthermore, I rented that space you wasted on a dolly and pads I didn't want nor ask for. Just to ask me if I used them at the end of the trip. I've used uhaul in multiple states and I've never seen the setup before. It's not the end of the world but it was definitely in my way and limited some of the items I could fit at the end of my load.
John B.I was very impressed with the cleanliness of the vehicle. Overall this transaction was easy and simple. I will be doing business again.
Sean W.The tires were basically racing slicks. My destination…a mountain town ski resort. The tread was worthless on them and quite frankly, extremely dangerous. We got stuck yesterday afternoon and had to leave the truck on the side of our street overnight until we could get the road salted and get towed out. Hence, the truck was returned late. Horrible experience.
Michael K.My only complaint is the truck breaking down twice. Had to use jumper cables. That was a huge inconvenience.
Kate D.None it was a great experience. Kelly was great
John C.The manager was very helpful and everything went smoothly with the rental
Denise V.In my opinion their is no improvement needed, Uhaul did just as they were contracted to do. We safely got our things to our new state. Truck was clean and ready to go at pick up. Ms. Kelly was awesome her and another gentelmen was present and their customer service was impeccable. I recommend Uhaul too all. Thanks so much
TEMEKIA H.There were 2 things i had a problem with my appointment not being honored but at a different location and the fact that the truck engine seem funny
Ashante D.You changed my location and notified me late. Therefore I never saw it. You changed my location 4 times since I booked the truck. And I had movers waiting for the truck for 1.5 hours sitting around and the Self check in is the worse feature ever. Very disappointed.
Gina S.Your estimation and billing process, I have 4 charges on my account now and have to wait for them to clear to disputed. The location was dingy and did not feel the safest if I would have gone alone. Also my boyfriend who has a CDL drove the truck but I paid and made the reservation and somehow the reservation was switched to his name. When I call to ask comments about billing they said he has to call... All he did was drive the truck he has no part in the billing... If my charges are not resolved properly I'll be disputing and calling back, hopefully someone will let me access MY RESERVATION details.
Christopher N.The vehicle was dirty The lady told me my price will be $35 and charged me $70..... They were unprofessional, unreliable
martha R.Your website for pickup and drop off is horrible. Uploading photos slows the website to a crawl and often causes the user to go back to the original screen without uploading the photo. I waited for 15 minutes to be connected to a customer service rep by phone, who consequently put me back into the system and I had to wait another 15 minutes to speak to another representative, who ultimately helped me. U-Haul really needs to improve the phone customer service wait times and the website capabilities. Horrible.
Lauren G.Wonderful staff and customer service. Easy check-in and uhaul return.
Nicole J.Nothing. I was very happy with the customer service at this location.
robert D.Service was great and and employees were friendly and knowledgeable
JANICE B.I was given none of the supplies I was supposed to get (dolly, furniture dolly and furniture pads). I was lucky enough that the owner happened to stop by and I was able to get 1 dolly but none of the others. The location was great and they were helpful but whoever set up the pick up did not meet expectations, I would give it 1-2 stars.
Thomas T.The truck would not start when we tried to leave. It was stalling out when driving. The extra equipment that we rented for the move was not on truck.
Greg M.S
Dave L.Truck was dirty Furniture Dollies not provided, but i was charged I Rejected costs for equipment not provided during checkout, but was charged anyway I was never contacted and needed to challenge the charge through my credit card company.....meaning that this was clearly credit card fraud by Uhaul
Kenneth P.This was not a good experience with automated pick-up. Waiting for nearly an hour to get approvalâ€"and to call and waited so long on phone to get a live person and even with that resulted in more waiting. Everything was done online during reservation and pick up was supposed to be quick verification but it was not.
Bac N.Truck was fine, unfortunately missing hand dolly & 20 blankets reserved, location not open, on line check in took 50 minutes. Called uhaul, waited 25 mins for someone, nice but could not help me with missing supplies. Not good
mark S.