Customer Reviews for Mike's Automotive
(U-Haul Neighborhood Dealer)

145 reviews

7402 Hancock Dr   Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

(815) 728-1570

Office Hours

  • Mon-Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 728-1570

7402 Hancock Dr
Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jon Lucas 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Mason 
Rating:
5.0

All good rental went smooth,

RONALD YOUNGBLOOD 
Rating:
3.0

would have preferred to pick up closer to my residence and location was rural so had some issues with internet at time of pick up

David Switalla 
Rating:
2.0

Did not have my hand truck or furniture blankets that I pre-paid for. They stated they just "could not help me."

Joseph Early 
Rating:
5.0

Customer did not leave a comment.

barbara nordin 
Rating:
5.0

Mike's Automotive Repair In Wonder Lake IL 60097. Great Shop the equipment clean and well maintained I Would recommend this location to a friend Great People

Bob Hartmen 
Rating:
5.0

Great Shop Mike At Mike's Automotive in Wonder Lake Did a great Job Very honest and real people

Bob Hartmen 
Rating:
5.0

Very nice people Great Shop Thanks Mike

Kimberly Smith 
Rating:
2.0

I used mobile pick up and the wrong keys were left in the lock box. Also, I ordered pads and received boxes. Had to drive 20 min away to get the pads.

Paul Hallman 
Rating:
1.0

Was not given the lock box code again on my return of the vehicle. There was no where to drop the keys off. Created alot of inconvenience.

kameron krail 
Rating:
4.0

Customer did not leave a comment.

Dean Mallo 
Rating:
5.0

Don’t have customer service on u haul end take monies off my debit card without and authorization

Shane Williams 
Rating:
5.0

Customer did not leave a comment.

JEFF MCCUTCHAN 
Rating:
5.0

very good customer service truck always clean and ready to go

TODD HELM 
Rating:
3.0

Customer did not leave a comment.

Thomas McAfee 
Rating:
4.0

Customer did not leave a comment.

Bryan Krause 
Rating:
5.0

Great Service Thanks Mike's Automotive

AL MROWKA 
Rating:
5.0

Excellent customer service!

Manning Brown 
Rating:
5.0

Customer did not leave a comment.

renee mahood 
Rating:
5.0

Great Service

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

Mary Tolbert 
Rating:
5.0

Great Service Truck clean and Ready Thanks Mike !!!!

AL MROWKA 
Rating:
5.0

Great Service

AL MROWKA 
Rating:
5.0

Great Service Great People

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

DENNIS PALYS 
Rating:
5.0

Customer did not leave a comment.

ARTHUR BRAND 
Rating:
5.0

Customer did not leave a comment.

Anthony Miller 
Rating:
3.0

The location was a typical mechanic. It was very run down and dirty in the lobby. The person working the desk knew what he was doing, however it took 40 minutes to pick up the uhaul and would help other customers in the middle of processing our request.

Randi Murray 
Rating:
1.0

Check out took at least 30 minutes. Not sure the fellow could even see very well.Could not answer basic questions. Had reserved furniture pads, but he had none but could not figure out how to remove them from the reservation and in face charged me $1 + an environmental fee of $5 -- wasn't worth arguing with him about it. Had to run to another U Haul location to get pads, adding even more time to the move. The key did not fit the drivers door. Truck had what sounds like a bad wheel bearing and was blowing hot air on the drivers leg the whole time.

Daniel Sullivan 
Rating:
5.0

Customer did not leave a comment.

Arther Tilstra 
Rating:
4.0

My experience was quite horrible. I go to pick up the trailer did the early check in and nothing was quick. Then they had no moving blankets that I requested. Overall I wasted an hour and a half of my day. Not happy with my experience

jason studt 
Rating:
5.0

All was excellent.

GEORGE BIELIS 
Rating:
3.0

Customer did not leave a comment.

Gene Davis 
Rating:
5.0

Great Service

JEREMY JENKINS 
Rating:
5.0

Customer did not leave a comment.

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

KATARZYNA NICKEL 
Rating:
5.0

Great Service

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

Ellen Leparski 
Rating:
5.0

Thanks Mike Nice Truck Clean and Ready

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

Annette Rizzo 
Rating:
5.0

Great Shop

ADAN TRESURER 
Rating:
5.0

Customer did not leave a comment.

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

casey MAGOON 
Rating:
5.0

Great Service Great Deal

VIC DELGADILLO 
Rating:
5.0

Great Service

AL MROWKA 
Rating:
5.0

Mike was very helpful

Thomas C Sty 
Rating:
5.0

Customer did not leave a comment.

BRANDON DAMORE 
Rating:
1.0

Customer did not leave a comment.

Brad Wunschel 
Rating:
4.0

Customer did not leave a comment.

Kip Johnson 
Rating:
3.0

there was a hole in the floor of the truck that I rented. this was disclosed to me but I still think that UHAL should not be renting a vehicle with such a hazard in it. this hole is big enough to fit a mans entire foot. I got the impression that uhal is not fixing the issue per the request of the rental facility on more than occasion. they made it sound like this was an ongoing issue.

bonnie swearingen 
Rating:
2.0

This location was a car maintenance shop and UHAUL rental center. The environment was loud and made it hard to hear the gentleman that was helping me. I was given a truck that I had to use the key to open from the passenger side door because the key did not work on the driver's side door. I also had to return to the shop because the mileage that was documented on the paperwork was lower than what the truck was showing. The gentleman that helped me wrote down the error and assured me that I would not be charged for the difference but of course that was not the case and I WAS charged for miles that I did not even put on the truck. I would not recommend this location for UHAUL rentals.

Heidi Lizyness 
Rating:
3.0

It was great.

George Young 
Rating:
2.0

Customer did not leave a comment.

Kelly Nye 
Rating:
3.0

Customer did not leave a comment.

Shaun Miller 
Rating:
5.0

Quick in & out...equipment was ready and waiting. Thanks for the hassle-free experience!

Nicholas Schill 
Rating:
5.0

Great service from professionals who know what their doing!

RONALD YOUNGBLOOD 
Rating:
5.0

Justin was very nice - helpful and respectful.

MARY MAURER 
Rating:
5.0

The people there are great and Mike is the best!

JOHN NESBITT 
Rating:
4.0

Very good service, reasonable rates

CARL JASKSON 
Rating:
3.0

Customer did not leave a comment.

David Lecinski 
Rating:
4.0

The trailer that I was told on Sunday would be there to pick up was not there. They had to substitute a larger trailer which I did not want. We had no choice but to take it. He had to drive 45 minutes to there and then they had to dig out that larger trailer as it was behind a bunch of other ones. Disappointed in that time wasted.

Lori Grabb 
Rating:
5.0

The milage charge is a bit high to my liking but otherwise the employees there are great.

ROBERT HUMPHREY 
Rating:
5.0

They were very nice and accommodating on such a short notice. Thanks so much!

PAM FALLON 
Rating:
3.0

Charging me twice is not a great practice. Once upon pick up and again on drop off. I would understand for the difference for miles but not the whole thing twice. That tied up money on my card.

SAM SIMPSON 
Rating:
1.0

The guy had no clue I was coming. He had no clue how to check me out and had no clue what information he needed to enter into the system. He didn't even know if he had the trailer or where it was. I seemed to be bothering him by showing up. After finding it, he hooked it to my truck and tightened the ball latch. A mile down the road, the trailer came off the hitch. He never tightened it down. I now have to have my truck inspected to see if the hitch or frame is damaged/useable. When I went to return the trailer, the shop was closed and he never told me that nobody would be there. I backed the trailer next to the building and left it. I will never rent from uhaul again after this disgusting experience.

Brian Schimian 
Rating:
5.0

Very personable people at Mike's. Felt i was taken care of very well and quite quickly. Thanks again to Jason and Mike for the help.

REGGIE LAYOFF 
Rating:
5.0

Thanks to the service at Mike's and helpfulness of Jason made my day so much easier and the move less stressful

CURTIS JOHNSON 
Rating:
5.0

Best UHAUL location I have ever visited. Very professional and they cover off every thing I could need or use for my move. They had no issues explaining things I was unsure of. Also they were very efficient in taking care of each customer's needs but also quickly and polite. Great experience again. as always at this location. Thanks you!!!!!

tim nellessen 
Rating:
4.0

I did not pick up at this location... I only placed the request there... Had to drive to another town for the pickup....Both locations were customer friendly and accommodating...

AL MROWKA 
Rating:
5.0

Customer did not leave a comment.

Filemon Salas 
Rating:
1.0

Customer did not leave a comment.

TRACY DOETSCH 
Rating:
3.0

Customer did not leave a comment.

LEO AMPONIN 
Rating:
1.0

UHaul called 2 days before my scheduled pickup to tell me I had to go to Mikes for my truck and auto transport because my preferred location did not have what I needed. I had picked up a truck at Mikes a few years earlier and did not have a good experience and was reluctant to return, but it was the only location nearby that had both items. I specifically asked the UHaul customer service person if they would have the blankets, furniture dolly and hand truck I also reserved and was told they did. I was told to pick up my truck at 4:00 on Saturday because the location was closed on Sunday. UHaul said there would be no charge for the early pickup. At 11:00 am SAturday morning I got a call from Mikes that they closed at 12:00 and could I come now to get the truck and trailer. Luckily my schedule allowed this. When I got there, it took almost 3 hours to get my truck. The location did not have any blankets, dolly or hand truck. I had to go to another location to pick these up. I decided not to take the auto transport that day and return Monday morning for this. I called them to ask that they have this ready for pickup and they assured me it would . When my son arrived, the trailer was still buried in the back lot and he waited for again for this. I like UHaul but go to Crystal Lake location. They are more organized and efficient. I won't rent from UHaul again if I have to go to Mikes Auto.

THOMAS VOLLMUTH 
Rating:
4.0

Customer did not leave a comment.

ERNEST VASSEUR 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO SANCHEZ 
Rating:
4.0

I live in Crystal Lake and having to go to Wonder Lake to pick up truck was about 30 minutes away; I consider this misleading as you advertized having a truck available in Crystal Lake

Fred Thome 
Rating:
4.0

Customer did not leave a comment.

Brian Hoff 
Rating:
3.0

Customer did not leave a comment.

David Finley 
Rating:
5.0

Customer did not leave a comment.

Trerry searcy 
Rating:
5.0

Customer did not leave a comment.

ALLISON BROCK 
Rating:
5.0

Customer did not leave a comment.

Ruth Ann Lieb 
Rating:
5.0

Mike saved us because uhaul changed our truck, date, and pickup location. Mike really was wonderful to work with. Without his help our move never could have gone on time!

MICHELLE SOLGER 
Rating:
2.0

I did an after hours drop off and it was unclear where to drop the truck and trailer off as there were no signs indicating where to do so. I had to unhook the trailer in one spot and park the truck in front of another business where the other trucks were parked. I called the next day to confirm that everything was ok and the individual who answered was not very helpful and told me to call back later. He was more helpful when I called the second time but overall the hassle would make me choose another location in the future.

SCOTT WILSON 
Rating:
4.0

Customer did not leave a comment.

ELSIE SOUDER 
Rating:
5.0

Customer did not leave a comment.

CATHY SWENSON 
Rating:
4.0

Customer did not leave a comment.

Laura Wirth 
Rating:
5.0

We were very impressed with our rental and customer service at Mike's. Our truck was clean and ready for our pick up.

sylvia walsh 
Rating:
5.0

Customer did not leave a comment.

JAVIER BORREGO 
Rating:
5.0

Fantastic / Mike is a great guy

THEODORE MAURER 
Rating:
4.0

Just too far from were I was to get it on my order. 1 and 1/2 hour away.

Frank Maggio 
Rating:
5.0

Customer did not leave a comment.

Brian Smith 
Rating:
5.0

Customer did not leave a comment.

Suzanne Thompson 
Rating:
5.0

All good.

Michael Carpenter 
Rating:
5.0

Customer did not leave a comment.

JIM DITTUS 
Rating:
5.0

Customer did not leave a comment.

Kipp Gottwald 
Rating:
1.0

The owner is awful. Pickup time was 8am and the workers had no idea when he'd get in. We had to call u haul to call them to confirm it so we could get the truck.

kortney alonso 
Rating:
2.0

The was not ready when promised. The Store opened 45 minutes late because the owner had other things to do. The truck was dirty, the check engine light was on, and the exhaust leaked and was very loud.. Overall this made an already stressful move even worse

JOHN LEVENDOSKI 
Rating:
5.0

Very good customer service

RONALD YOUNGBLOOD 
Rating:
5.0

All good, Mike was really helpful

RONALD YOUNGBLOOD 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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