Comentarios de los clientes para Mighty Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Mighty Mini Storage

Clasificación general:

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Howard N.
Clasificación:

Inspection and working knowledge of the truck.

James R.
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El cliente no dejó un comentario.

Matthew R.
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El cliente no dejó un comentario.

NICHOLAS J.
Clasificación:

Whole thing stinks

RITA R.
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Everything went perfect. Customer service was great!! Thank you

Willard C.
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El cliente no dejó un comentario.

KEVIN D.
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El cliente no dejó un comentario.

Russell S.
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El cliente no dejó un comentario.

callie H.
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I was overcharged snd im not sure why. I had it two days (van) and total was charged $180! I am not happy with this at all.

Valencia D.
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GPS was a little off, not your fault though, staff was great and check in was very easy.

Gloria P.
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El cliente no dejó un comentario.

KELLY F.
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El cliente no dejó un comentario.

Roban E.
Clasificación:

Very hard to find. No signage

Magan S.
Clasificación:

Business was closed unexpectedly outside of business hours with no call forwarding or voicemail available about what could be expected. The return app was glitching, so it would have been helpful to have more information posted about alternatives to avoid missing a return deadline.

Sharon C.
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El cliente no dejó un comentario.

Melissa W.
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El cliente no dejó un comentario.

Samantha D.
Clasificación:

The price quoted online was $127, but I was asked to pay $142 without any explanation. Not happy about the inconsistency.

Anna D.
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The employees seemed less than pleased to be working or dealing with customers. Both people I encountered acted like I was a burden for walking in the door.

Dean O.
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El cliente no dejó un comentario.

DAWN F.
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If the customer is doing a round trip offer a lower mileage rate...also possible rental rate if they are doing an out of town trip.

Erin B.
Clasificación:

The key left for me in box 2 was the wrong one. Spent 30 minutes on hold with customer services while then movers were waiting on me

Janet Z.
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El cliente no dejó un comentario.

ralph S.
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This location is entirely to Small to handle all the trucks. You can't hardly move or have a place to park even when you are there to rent.

Don A.
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El cliente no dejó un comentario.

Jamey S.
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The entire experience was terrible. Even though I confirmed that my truck was indeed available despite the automated Uhaul message that it wasn't, I was still directed to go to a location 1/2 an hour away. Even though I reserved moving blankets and an appliance dolly neither was available. I challenged the charges when returning the truck and I still haven't received a phone call back. This morning I received a bill with these charges still on there. Please have someone call me.. 4236197559

Michael D.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

I will never use uhaul again. Ever. First and only time. You overcharged. You did not have the items I requested. You changed the pick up/drop off location and I had to wait an hour to get my truck because your stupid app did not work. Over it.

Jeff L.
Clasificación:

Parking needs to be provided on site

Christopher B.
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El cliente no dejó un comentario.

John H.
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The only issue I have is the difficulty of getting in and out of the location, but that's not the fault of the location. It's a poorly designed intersection and could be remedied by allowing a cut-through to the Walmart lot.

Mack W.
Clasificación:

Bigger Sign by the Road.

Aaron H.
Clasificación:

Minor, but dropped off after hours, but used before. Parking kind of tight, not easy to drop off when no one there

Randy N.
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The only issue I had was the UHaul app. It had several problems that really need to be fixed. I ended up having to go inside the office when I got there to get it all fixed. Josh was very helpful and had me going in no time.

Anthony D.
Clasificación:

El cliente no dejó un comentario.

jerry R.
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My only suggestion is use anti skid strips on motorcycle trailers and there is no way to stay firm hole loading a bike. As I ended up dumping my bike once in trailer due to slippery floor causing$800.00 in damage to my Harley

Monty H.
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The inside of the vehicle was dirty. Otherwise everything else was good.

Jerry K.
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El cliente no dejó un comentario.

William M.
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Dustin was awesome, kind curtious and went above and beyond to make my experience wonderful. You need more people o like him. He deserves a raise for sure!

Robert B.
Clasificación:

Truck Share: Uhaul needs to disclose all of the information that will be needed at the time of pick-up using the “truck share” program. Also, Uhaul needs to give more notice when the location needed for pick up doesn't have the truck size that was rented online and changed my pickup location. I rented a 10ft online more than a week in advance from my closest dealer but 4 days before my scheduled pick up I was notified that my pickup location had changed. The location had changed and my truck size had changed to a 15ft, which was too big. I chose the size and location for a reason, need and flexible pick-up hours. Anyway, after I accepted I had no other options I chose Truck Share. I chose this because this new location did not open until 8:00am which did not meet my schedule needs. I was told by a Uhaul customer rep that all I would need was my contract number to complete the Truck Share process, way wrong! I needed a verification code sent by email that morning to my email that I could not access with my phone because this was even disclosed, didn't know I would need a “code”. Also, I had to have 2 additional phone contacts to be called at the time of pickup.....chances are low 2 people will pick an unknown phone call. I got lucky. So, I had to call Uhaul and keep someone on the phone with me for 1hr and 15 minutes to get through this process in order to complete the pickup. Ridiculous, for a process that should only take 10 minutes!!!!!! Please prepare your customers for all the information they are going to need. Also, if it had not been for my wife stopping by our local original location who saw there was a 10ft available at our new location I would have been stuck with a truck too big. Finally, after forcing/getting the truck size we originally asked for and completing the “truck wait then share” our move went smoothly. Feel free to contact me at my email address on file . Robbie Burgess

LORRAINE P.
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El cliente no dejó un comentario.

Gina T.
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Super nice gentleman behind the counter super friendly even though it was early in the morning he was still very friendly.

Sharon C.
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Josh provided excellent customer service. Moving is stressful but Josh met me at the door with a welcoming smile, he answered all of my questions, sanitized my truck, and he got me in and out quickly which enabled me to get on with my day...greatly appreciated! Josh is a very pleasant and professional young man and his customer service skills are excellent. Thank you!

Patricia R.
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I was unable to check in when promised because keys were not in lock box. Chat function was very friendly, but unable to resolve problem. I had to return later to pick up truck.

JEFFERY R.
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El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Eric R.
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They were awesome!!!! I would recommend anybody to them!!!

JOSHUA M.
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This location was fine. However, as I can not recommend someone use UHaul, I cannot recommend this location.

Robert Y.
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A very very small hole-in-the-wall place. Very very little inventory to choose from. The assistant was very helpful.

SHARON C.
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El cliente no dejó un comentario.

Brandy K.
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Dustin was wonderful. We found ourselves in predicament and he came though like a super hero. Thanks a bunch. She is still talking about your shoes??

Troy M.
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El cliente no dejó un comentario.

Jessica C.
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El cliente no dejó un comentario.

Dominique C.
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El cliente no dejó un comentario.

MOHAMMEDZAKI N.
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El cliente no dejó un comentario.

Charles W.
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No point in doing truck share in attempt to do contactless pick up.

Frederick W.
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El cliente no dejó un comentario.

Emily H.
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Uhaul app would not find my order, though I made an account. Uhaul website wouldn't find my location, though location was enabled. The gas tank was on empty at pickup. The dolly and moving blankets requested were not loaded in truck, though rental facility comped them. Heather from Uhaul was very helpful, personable, and knowledgeable. I appreciate her help tremendously.

Alvin I.
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El cliente no dejó un comentario.

Mike K.
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El cliente no dejó un comentario.

Shaun M.
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El cliente no dejó un comentario.

Mercedies A.
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My card was run atleast 3 times then they made me go to an atm when i got back with cash he handed me the keys we did nonpaperwork i was told it would be free. Since they dounle booked my truck no one called me i seen the email and realized they didnt have the truck. The truck i was give was full of mulch and dirt. I see mow that i was charged.

Timothy B.
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El cliente no dejó un comentario.

Larry H.
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his location was very friendly and willing to answer all questions we had. To me, there are no improvements needed. Just keep doing what they are doing.

MARCUS J.
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Great friendly people and customer service! Easy quick rental and return. 1st Class! ??

Deborah C.
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Great location

Peter W.
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El cliente no dejó un comentario.

Stephanie M.
Clasificación:

Excellent

Raymond C.
Clasificación:

Have cleaner interior. Check for bugs on the dash.

Joel S.
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They made drop off a breeze.

Paul B.
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We have used this location twice since the Chattanooga Tornado and it has been easy and efficient as well as friendly both times!

Jim P.
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Not as nice a place as Pelham, but served the purpose and addressed my return.

David P.
Clasificación:

Difficult times since tornadoes caused huge amount of damage in the area, and 60,000 places were without power. My reservation worked as planned. Returning the trailer was a bit of a challenge due to tornado damage and road closures, but U-Haul accommodated me wonderfully.

Paul B.
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El cliente no dejó un comentario.

Cameron D.
Clasificación:

El cliente no dejó un comentario.

Andrew B.
Clasificación:

Information given to me about 24/7 online pickup was false. I was told you could reserve the truck with a card and pay cash when I was done. This was not true. 24/7 online reservation has to be paid on card before you can pick up the truck. Had I known this I could have had that available without issue. Instead I was late due to having to wait for the office to open in order to pick up truck, as I had a cash payment. Also, truck was in poor shape and was actually leaking from a previous repair inside the box. Dollies (which I didn't ask for) were secured inside truck using a regular zip tie, not the usual ties that uhaul uses as we're the pads that are in the bag on the wall. The bag of pads was torn open, so the tie didn't serve any propose anyway. Also, unrelated to this rental, I have had issues with this location before regarding box sales. They refuse to sell boxes in bundles and tell their customers that uhaul tells them to only sell them as individual boxes regardless of the quantity of boxes you are buying. I work for a local moving company and I am a long time customer of uhaul. I would NEVER recommend this location to ANYONE.

Michael M.
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El cliente no dejó un comentario.

Kim N.
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El cliente no dejó un comentario.

Perry M.
Clasificación:

No improvement needed.

Caleb F.
Clasificación:

The pickup location itself was fine, but he didn't have any of the equipment I had reserved online (Appliance and furniture dolly). The truck had lots of cosmetic damage that had not been reported or marked on the truck. The truck was parked far from the check out desk, so it took a long time for the truck to get to where I could take it. Because he didn't have the appliance dolly, he downgraded me to a regular dolly, and since he didn't have the furniture dolly, he told me he would add 25 miles to my mileage total in order to drive to a different U-Haul store to rent it separately, and I would be refunded the furniture dolly from him, which hasn't happened yet.

Stanley F.
Clasificación:

Pretty run-down facility. Storage area for the trailers looked like a junkyard. However it did not create a problem for me, it was just odd.

GLENN W.
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El cliente no dejó un comentario.

Donald W.
Clasificación:

They didn't and couldn't tell my husband how to make the tire hub flaps go down on the the car transport. I had to call the corporate office to get instructions. The truck trailer leaked horribly. My son's mattress was ruined and my beautiful wood dining room table has water damage. These items weren't stored on the floor. They were stored in the top storage space near the trailer roof. The corporate office did a great job in accommodating us on the rental pricing but I'm disappointed that my furniture was damaged.

Benjamin P.
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El cliente no dejó un comentario.

Shirley J.
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The truck was dirty from the previous customer, but I was warned by your associate. It was in good working order.

Kenneth K.
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El cliente no dejó un comentario.

Barry J.
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El cliente no dejó un comentario.

Mark S.
Clasificación:

Your Rental location was awesome. Your company on the other hand SUCKS. Your customer service is terrible. Your Attitude is terrible, and frankly if there were another option I would NEVER use you again

Micah W.
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El cliente no dejó un comentario.

Gordon G.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

El cliente no dejó un comentario.

Don A.
Clasificación:

Josh is the best I have used him 3 times this year and as always everything is smooth

timothy C.
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El cliente no dejó un comentario.

walter B.
Clasificación:

The first truck I was supposed to take had a big gouge out of tire. We switched to another truck that had wat mirr miles, then finally a third truck with only 21000 miles. also reserved 2 dozen pads, but thus location didn't have then so I had to run across town to pick up myself. At that location, it took 10 minutes for him to rent me the pads. I then went back to east brainerd location next day to get a trailer and that was a fiasco. Took over 30 minutes because employees on duty didn't know how to use software or it wasn't working properly . I will never use this location again.

Richard L.
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El cliente no dejó un comentario.

Keith C.
Clasificación:

I was over charged and never received refund despite 3 calls to correct. I will never use uhall again.

Gene S.
Clasificación:

El cliente no dejó un comentario.

Dawn P.
Clasificación:

Everything from pick up, to returning vehicle, was ridiculous. When i went to pick up truck, i was given a brief explanation of how it worked, handed keys and he told me it the truck was closest to building. He never stood up, or anything. I received a text, and he just said it was about the truck, didnt even realize i had to clickit and answer questions about the condition of truck intil i got outside. Thats when i realized i had to agree or disagree to condition of truck via pics that weren't clear. After spending 20 minutes inspecting truck, i go to open vehicle and the keys didnt work. Go back inside only for him to say, sorry, it was the truck closest to "other" building. 20 minutes wasted. Go out to inspect new truck and there were multiple scratches, scrapes and dents not marked with a sticker, the link only allows you to take one picture of each side, and i couldnt get all the scratches and marks in one picture. I did my best, go back inside to tell him about it and he said not to worry, they knew about it. I took multiple pictures to cover myself. The inside of truck had dried up food on passenger side mats etc. When I saw they closed early, he said i just had to return truck and drop keys in orange box in front of building, thats all i had to do. I returned the truck on the same day before 4pm. The next morning i get a text from uhaul stating i had to return the truck by 10am and to use the link to check in truck once i was at the building, or i could call and they would "check it in" for me, for a 20 convenience fee. I immediately called the uhaul main number and told the operator that the truck was returned day before, that it was never explained to me the proper way to return it. That i was only told to put keys in Orange drop box. The Uhaul rep was extremely helpful and said she would put notes on account and let them know, etc. Well, this mormong i see a $38 charge on my debit card. I expected maybe $10 as i went 9 miles over the estimate. When i called, i was told it was a $25 cleaning fee. He told me to hold on while he checked the truck, and came back and said the truck was fine and he would credit me $25. All good. I called back a few minutes later and told him i wanted a copy of something stating i was receiving the credit. So what does he do? He charged my debit card ANOTHER $94, and issues me a credit for $122. This is my checking account, so of course the $94 comes out inmediately, along with the 122 they had already charged and i have to wait up to 5 days to get my refund. When i asked him why he did that, he had the audacity to say he only did what i wanted. What i wanted was a copy of the invoice for $28 refund. And dont get boxes from there either. I went the week before to get boxes, i was told immediately they didn't have bundles, only individual boxes. So i asked for 15. I followed the guy out back, a different guy from this week, he opened up a storage compartment and there were a bunch of bundl

Jason S.
Clasificación:

Customer service was professional and flexible.

Troy G.
Clasificación:

The guy was cool (weekend)

John M.
Clasificación:

El cliente no dejó un comentario.

COLTON M. | Overall Experience |
Clasificación:

Number one the facility was never open when it was supposed to be I had to replace four new tires for my vehicle from running over Nails in your parking lot behind. Building that's why this survey

WANDA P. | Overall Experience |
Clasificación:

Excellent facilities...great costumer service...

Doug W. | Reservation |
Clasificación:

Could not reach anyone by phone to confirm the unit. Not sure if this business is open or closed for business. Chose another place.

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