Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)

357 reviews

W7788 S Hwy US 2   Iron Mountain, MI 49801

(906) 828-4208

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 828-4208

W7788 S Hwy US 2
Iron Mountain, MI 49801

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim Sinnaeve 
Rating:
4.0

Customer did not leave a comment.

Myron Berry 
Rating:
1.0

The vehicle was damaged and the damage was not recorded when I picked up the vehicle. The app would not let me upload photos of the damage. The damage was significant and caused some difficulty while driving at night as the drivers side headlamp was loose and shook violently. Headlight damage and movement resulted in me getting pulled over by police officer in Illinois and Wisconsin but no tickets. Overhead door seal leaked soaking clothing and boxes near rear of vehicle resulting in having to dryclean several suits and soiling several pants and shirts. I feel like the management of the site at my pick up location is dishonest because they did not report the damages to the vehicle though they were obvious and when I asked about the broken grill and hood/driver headlamp shroud they assured me it was repaired which it was not.

Brian Whitt 
Rating:
5.0

She was Awesome

DEANNA CAYWOOD 
Rating:
4.0

Customer did not leave a comment.

Robert Forstrom 
Rating:
5.0

Customer did not leave a comment.

Mark Ches 
Rating:
5.0

I returned the truck after hours. The only contact I had was a phone call the next business day. The person was helpful and answered all of my questions.

jack kallenbach 
Rating:
2.0

Need to have lights on the property so you can see where to turn in driveway after dark. Also got charged for a dolly we didn't use..

Chris Lanham 
Rating:
4.0

Customer did not leave a comment.

Robert Hurla 
Rating:
5.0

Customer did not leave a comment.

Jeremy Zawada 
Rating:
5.0

Customer did not leave a comment.

Guy Forstrom 
Rating:
1.0

The woman working the front desk is rude, sarcastic,and snarky for no reason. Literally said it's just a paycheck to her. She was completely unprofessional.

Marsha Davis 
Rating:
5.0

Customer did not leave a comment.

Jeremy Zawada 
Rating:
3.0

The uhaul itself was clean but the driver door didn't shut properly, a lot of our boxes got wet due to the uhaul leaking in the rain, and the uhaul lift door kept sticking. I had to climb up to have enough leverage to get it to open.

Stephanie Gauthier 
Rating:
5.0

Everything was great. Good customer service

Douglas Dabb 
Rating:
5.0

Quick and efficient service.

Brenda Stokes 
Rating:
5.0

Customer did not leave a comment.

Angi oshefsky 
Rating:
5.0

Customer did not leave a comment.

Don Dinnocenzo 
Rating:
5.0

Customer did not leave a comment.

Cory Ryan 
Rating:
5.0

You need to keep a transport designated at this location for local use. Other than that service has been great.

Don Michaud 
Rating:
5.0

Customer did not leave a comment.

Stephen Olson 
Rating:
5.0

Kat was excellent checking me in & getting me on the road! Her concern for me and my safety was outstanding as she double checked everything and the connections.

JOE PEACOCK 
Rating:
4.0

Customer did not leave a comment.

Ed Peddycord 
Rating:
5.0

No improvements needed - well satisfied.

THOMAS EARL SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Jesse Rice 
Rating:
5.0

Customer did not leave a comment.

Jon Schwartz 
Rating:
5.0

Customer did not leave a comment.

Trisha Plante 
Rating:
5.0

Customer did not leave a comment.

suzanne thibert 
Rating:
5.0

Customer did not leave a comment.

Dwight Pataconi 
Rating:
5.0

Customer did not leave a comment.

Sean Riedl 
Rating:
5.0

👍👍

Andrew Wiltzius 
Rating:
5.0

Customer did not leave a comment.

William Burke 
Rating:
5.0

Customer did not leave a comment.

Steven Levine 
Rating:
5.0

They were also very helpful.

Marc Benoit 
Rating:
5.0

Customer did not leave a comment.

Eileen Sparpana 
Rating:
4.0

Customer did not leave a comment.

Alexander Ford 
Rating:
4.0

Customer did not leave a comment.

Steven Sudduth 
Rating:
4.0

Customer did not leave a comment.

Raymond Bruha 
Rating:
5.0

All good thank you

Dale Spencer 
Rating:
5.0

Customer did not leave a comment.

Randy Asman 
Rating:
5.0

Put Jacks on trailers

TeLa Hereau 
Rating:
5.0

Customer did not leave a comment.

Michael Scholke 
Rating:
3.0

Customer did not leave a comment.

ROYJAMES HARRIS 
Rating:
5.0

location is convenient, plenty of room to drop off equipment.

Scott Majewski 
Rating:
5.0

Customer did not leave a comment.

Jeff Johnson 
Rating:
1.0

The fuel was less than they indicated and they only gave me 87 miles instead of 274 miles which the online program gave me when I reserved the truck.

Stanley Baker 
Rating:
5.0

Customer did not leave a comment.

Bob Welty 
Rating:
5.0

Rental and return fast and accurate. Equipment was in good working order

Terrance Ries 
Rating:
5.0

No problem very professional services.

Gregory Hendricks 
Rating:
5.0

Customer did not leave a comment.

Anthony Weber 
Rating:
4.0

Customer did not leave a comment.

Jack Sproul 
Rating:
5.0

Customer did not leave a comment.

Michael Henry 
Rating:
4.0

Customer did not leave a comment.

jack northorp 
Rating:
5.0

Very professional, and friendly staff at Quinisec,, Mi. Could not have run smoother.

Jean Cherovsky 
Rating:
5.0

The office lady was very, very helpful and knew what she was doing. A feat not seen these times.

gary carlson 
Rating:
5.0

Very accommodating and easy to work with. Thanks!

Geno Basanese 
Rating:
5.0

Customer did not leave a comment.

Peter Arnoldy 
Rating:
5.0

Customer did not leave a comment.

Roy Larsen 
Rating:
4.0

The online check in and checkout is a nightmare. Customer service is great if you can get through. I was on hold for over an hour to talk to someone and 35 minutes to chat with someone. The chat person Esther was not helpful.

Diane Bellmore 
Rating:
5.0

On-line process difficult to navigate. Once you’re lucky enough to accidentally find the right path it’s a breeze.

Dennis Karuzas 
Rating:
5.0

Owner was super friendly and helpful

Bruce Bal 
Rating:
5.0

We have rented from the same place several times… We’ve been extremely happy with their service and would highly recommend them to other customers!

SCOTT PAUL KWETKOWSKI 
Rating:
5.0

Not a thing as all was well.

Kelly Bianco 
Rating:
5.0

Customer did not leave a comment.

Irah Larson 
Rating:
3.0

Just go somewhere else.

ELIZABETH ROSE MURRAY 
Rating:
5.0

Customer did not leave a comment.

James Summers 
Rating:
5.0

Customer did not leave a comment.

david herman 
Rating:
1.0

It took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.

Annette Janousek 
Rating:
5.0

No complaints but customer should know about the drop off rules.

Carmen Woolford 
Rating:
2.0

I have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19.99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!

ELIZABETH ROSE MURRAY 
Rating:
3.0

Customer did not leave a comment.

Melanie Sardina 
Rating:
5.0

Customer did not leave a comment.

Katrina Rutkowski 
Rating:
5.0

Have somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of time

Colin Jacobetti 
Rating:
4.0

Customer did not leave a comment.

Kevin Waldbillig 
Rating:
5.0

Customer did not leave a comment.

David Eldridge 
Rating:
5.0

We had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.

Julie Clemons 
Rating:
5.0

Mapquest and Google take you to wrong address

Thomas Hribar 
Rating:
5.0

Very friendly.

Joseph Florianoi 
Rating:
5.0

Had a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.

Scott Rugg 
Rating:
4.0

Customer did not leave a comment.

scott Majewski 
Rating:
5.0

Customer did not leave a comment.

Shane DeCremer Sr 
Rating:
5.0

They got me in and out quick

LEONARD HANNAH 
Rating:
3.0

The online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10,000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.

Scott LaCosse 
Rating:
5.0

Customer did not leave a comment.

Shaun Zandt 
Rating:
5.0

Customer did not leave a comment.

JAMES HULCE 
Rating:
5.0

everything went smoothly

NOAH GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

KAREN ANN REEVES 
Rating:
3.0

Returned while store was closed

TIMOTHY REDE 
Rating:
5.0

Customer did not leave a comment.

Jason Williams 
Rating:
5.0

Customer did not leave a comment.

James Summers 
Rating:
5.0

The guys who helped pack the truck, Slayton & Andrew, we very good.

WILLIAM RUSSELL KROEGER 
Rating:
5.0

Customer did not leave a comment.

Anthony Dunne 
Rating:
5.0

Not a thing

RUSSELL ALLEN ROSENBURG 
Rating:
5.0

Can not think of a thing you could of done better.

ROBERT THOMAS 
Rating:
5.0

i would say you guys have it down pretty well nothing to change keep up the good work

SUSAN GLENN 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ALAN THIRY 
Rating:
5.0

It would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.

Chester Kenney 
Rating:
3.0

I wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn’t checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.

William Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Pryslak 
Rating:
5.0

Everything was great.

Brian Kimball 
No reviews have been submitted for this location.

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