Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)

369 reviews

W7788 S Hwy US 2   Iron Mountain, MI 49801

(906) 828-4208

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 828-4208

W7788 S Hwy US 2
Iron Mountain, MI 49801

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
4.0

I have used UHAUL many times over the years and this was such a confusing circus I will not be coming back. I wasn't told where I was to drop the truck and trailer off when I made the reservation. I told the woman on the 1-800 number where my destination was and she said, with the discount, she would find a place close to where I was moving to. The following day, I was informed that the drop-off location for the truck and trailer was somewhere in Milwaukee, which was a good distance from Mount Pleasant. I was charged an additional $40 for dropping off at an incorrect location, despite having an agreement with UHAUL to drop it off at the location where I initially intended. Moving is already stressful enough without UHAUL adding to it. Good riddance.

Daniel D 
Rating:
4.0

Customer did not leave a comment.

Kristine H 
Rating:
4.0

The appointment can be improved. There are too many pictures and steps to take to get the rental. Otherwise, everything was great.

ROCINDA B 
Rating:
4.0

.

James A 
Rating:
3.0

Customer did not leave a comment.

elania c 
Rating:
5.0

New truck - easy load - no problems

Thomas E 
Rating:
3.0

Less online BS!!

Susan L 
Rating:
3.0

Customer did not leave a comment.

Jim H 
Rating:
5.0

Nothing

THOMAS E 
Rating:
5.0

Awesome service

Lewis B 
Rating:
5.0

Make it so your app works. It took an hour to get my vehicle and that was after the so sent me to wrong coordinates. There was no uhaul where it sent me.

Emily K 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
4.0

Customer did not leave a comment.

Myron B 
Rating:
1.0

The vehicle was damaged and the damage was not recorded when I picked up the vehicle. The app would not let me upload photos of the damage. The damage was significant and caused some difficulty while driving at night as the drivers side headlamp was loose and shook violently. Headlight damage and movement resulted in me getting pulled over by police officer in Illinois and Wisconsin but no tickets. Overhead door seal leaked soaking clothing and boxes near rear of vehicle resulting in having to dryclean several suits and soiling several pants and shirts. I feel like the management of the site at my pick up location is dishonest because they did not report the damages to the vehicle though they were obvious and when I asked about the broken grill and hood/driver headlamp shroud they assured me it was repaired which it was not.

Brian W 
Rating:
5.0

She was Awesome

DEANNA C 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

I returned the truck after hours. The only contact I had was a phone call the next business day. The person was helpful and answered all of my questions.

jack k 
Rating:
2.0

Need to have lights on the property so you can see where to turn in driveway after dark. Also got charged for a dolly we didn't use..

Chris L 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Jeremy Z 
Rating:
5.0

Customer did not leave a comment.

Guy F 
Rating:
1.0

The woman working the front desk is rude, sarcastic,and snarky for no reason. Literally said it's just a paycheck to her. She was completely unprofessional.

Marsha D 
Rating:
5.0

Customer did not leave a comment.

Jeremy Z 
Rating:
3.0

The uhaul itself was clean but the driver door didn't shut properly, a lot of our boxes got wet due to the uhaul leaking in the rain, and the uhaul lift door kept sticking. I had to climb up to have enough leverage to get it to open.

Stephanie G 
Rating:
5.0

Everything was great. Good customer service

Douglas D 
Rating:
5.0

Quick and efficient service.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

Angi o 
Rating:
5.0

Customer did not leave a comment.

Don D 
Rating:
5.0

Customer did not leave a comment.

Cory R 
Rating:
5.0

You need to keep a transport designated at this location for local use. Other than that service has been great.

Don M 
Rating:
5.0

Customer did not leave a comment.

Stephen O 
Rating:
5.0

Kat was excellent checking me in & getting me on the road! Her concern for me and my safety was outstanding as she double checked everything and the connections.

JOE P 
Rating:
4.0

Customer did not leave a comment.

Ed P 
Rating:
5.0

No improvements needed - well satisfied.

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

Jesse R 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Customer did not leave a comment.

Trisha P 
Rating:
5.0

Customer did not leave a comment.

suzanne t 
Rating:
5.0

Customer did not leave a comment.

Dwight P 
Rating:
5.0

Customer did not leave a comment.

Sean R 
Rating:
5.0

👍👍

Andrew W 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

They were also very helpful.

Marc B 
Rating:
5.0

Customer did not leave a comment.

Eileen S 
Rating:
4.0

Customer did not leave a comment.

Alexander F 
Rating:
4.0

Customer did not leave a comment.

Steven S 
Rating:
4.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

All good thank you

Dale S 
Rating:
5.0

Customer did not leave a comment.

Randy A 
Rating:
5.0

Put Jacks on trailers

TeLa H 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
3.0

Customer did not leave a comment.

ROYJAMES H 
Rating:
5.0

location is convenient, plenty of room to drop off equipment.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Jeff J 
Rating:
1.0

The fuel was less than they indicated and they only gave me 87 miles instead of 274 miles which the online program gave me when I reserved the truck.

Stanley B 
Rating:
5.0

Customer did not leave a comment.

Bob W 
Rating:
5.0

Rental and return fast and accurate. Equipment was in good working order

Terrance R 
Rating:
5.0

No problem very professional services.

Gregory H 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
4.0

Customer did not leave a comment.

Jack S 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

Customer did not leave a comment.

jack n 
Rating:
5.0

Very professional, and friendly staff at Quinisec,, Mi. Could not have run smoother.

Jean C 
Rating:
5.0

The office lady was very, very helpful and knew what she was doing. A feat not seen these times.

gary c 
Rating:
5.0

Very accommodating and easy to work with. Thanks!

Geno B 
Rating:
5.0

Customer did not leave a comment.

Peter A 
Rating:
5.0

Customer did not leave a comment.

Roy L 
Rating:
4.0

The online check in and checkout is a nightmare. Customer service is great if you can get through. I was on hold for over an hour to talk to someone and 35 minutes to chat with someone. The chat person Esther was not helpful.

Diane B 
Rating:
5.0

On-line process difficult to navigate. Once you’re lucky enough to accidentally find the right path it’s a breeze.

Dennis K 
Rating:
5.0

Owner was super friendly and helpful

Bruce B 
Rating:
5.0

We have rented from the same place several times… We’ve been extremely happy with their service and would highly recommend them to other customers!

SCOTT P 
Rating:
5.0

Not a thing as all was well.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Irah L 
Rating:
3.0

Just go somewhere else.

ELIZABETH R 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
1.0

It took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.

Annette J 
Rating:
5.0

No complaints but customer should know about the drop off rules.

Carmen W 
Rating:
2.0

I have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19.99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!

ELIZABETH R 
Rating:
3.0

Customer did not leave a comment.

Melanie S 
Rating:
5.0

Customer did not leave a comment.

Katrina R 
Rating:
5.0

Have somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of time

Colin J 
Rating:
4.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

We had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.

Julie C 
Rating:
5.0

Mapquest and Google take you to wrong address

Thomas H 
Rating:
5.0

Very friendly.

Joseph F 
Rating:
5.0

Had a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.

Scott R 
Rating:
4.0

Customer did not leave a comment.

scott M 
Rating:
5.0

Customer did not leave a comment.

Shane D 
Rating:
5.0

They got me in and out quick

LEONARD H 
Rating:
3.0

The online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10,000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.

Scott L 
Rating:
5.0

Customer did not leave a comment.

Shaun Z 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

everything went smoothly

NOAH G 
Rating:
5.0

Customer did not leave a comment.

KAREN A 
Rating:
3.0

Returned while store was closed

TIMOTHY R 
No reviews have been submitted for this location.

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