It took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.Annette J.
Customer Reviews for Midwest Mini Storage
(Distribuidor de U-Haul del vecindario)
Iron Mountain, MI 49801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- 5/30/2022: cerrado
- 7/4/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No complaints but customer should know about the drop off rules.Carmen W.
I have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19.99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!ELIZABETH ROSE M.
El cliente no dejó un comentario.Melanie S.
El cliente no dejó un comentario.Katrina R.
Have somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of timeColin J.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.David E.
We had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.Julie C.
Mapquest and Google take you to wrong addressThomas H.
Very friendly.Joseph F.
Had a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.Scott R.
El cliente no dejó un comentario.scott M.
El cliente no dejó un comentario.Shane D.
They got me in and out quickLEONARD H.
The online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10,000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.Scott L.
El cliente no dejó un comentario.Shaun Z.
El cliente no dejó un comentario.JAMES H.
everything went smoothlyNOAH G.
El cliente no dejó un comentario.KAREN ANN R.
Returned while store was closedTIMOTHY R.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.James S.
The guys who helped pack the truck, Slayton & Andrew, we very good.WILLIAM RUSSELL K.
El cliente no dejó un comentario.Anthony D.
Not a thingRUSSELL ALLEN R.
Can not think of a thing you could of done better.ROBERT T.
i would say you guys have it down pretty well nothing to change keep up the good workSUSAN G.
El cliente no dejó un comentario.TIMOTHY ALAN T.
It would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.Chester K.
I wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn't checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.William J.
El cliente no dejó un comentario.Michael P.
Everything was great.Brian K.
The online rental process went smoothly.RALPH L.
El cliente no dejó un comentario.MICHAEL ANTHONY C.
Great service by the lady who helped meCHESTER K.
Very nice and helpful.DIANA S.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.RICHARD ROBERT P.
El cliente no dejó un comentario.MICHELE LIN R.
Megan was so helpful when I picked up the towing dolly. Quick, courteous and super friendly. Keep doing what you're doing by having friendly helpful staff!Susan M.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Kyle M.
Nothing......very pleasant and helpful!John J.
El cliente no dejó un comentario.Ann D.
El cliente no dejó un comentario.Caleb M.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Amber E.
El cliente no dejó un comentario.Robert F.
Always good.FREDERICK S.
El cliente no dejó un comentario.Peter S.
Absolutely love Megan and the two young men who unpacked my Uhaul.JAIME DEE W.
We have problems getting our truck. We were unable to pick it up through the app and had to call to get our key. Because the app wasn't working, we weren't able to take before pictures of the mileage, gas, etc so when we returned it and wanted pictures, we already had turned the key in. My husband is going to call Monday to get things straightened outANGELA MARIE A.
Customer service was top notch. Manager was very helpful and incredibly efficient.AARONPATRICK P.
Service person was awesome, very helpful and made sure I had everything in order before sending me on my way!JOSEPH PETER P.
El cliente no dejó un comentario.Sharon H.
The location was not staffed. I used the system on my phone. It was not user friendly at all. I was at the location for 45 minutes trying to get through the process. Not to mention you have to have two people answer the phone to verify you are renting a vehicle. I nearly canceled my reservation. I contacted the person I was working with (Jeremy) and he gave me his phone number to complete the rental process. I could not verify my odometer reading when I took out the vehicle or , when it was returned. I had a warning message that the rear tire was low on air.Valerie P.
El cliente no dejó un comentario.Brittany T.
This location was awesome. Very kind and helpful. This location also sells packing supplies and will assist with help if needed to load them.JUSTIN N.
Overall the service was excellent. I was in and out in 15 minutes. Very helpful and knowledgeable. Will rent from there again. Thanks to them and your company. Wayne SitowskiWAYNE LEE S.
El cliente no dejó un comentario.Lori L.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Adam L.
El cliente no dejó un comentario.ALAN WAYNE R.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.MICHAEL EDWARD Z.
The guy was very nice. My lights wouldn't work for the trailer and I was unable to use it. I was kind of disappointed that I was unable to get a refund since I never actually used the trailer. I never even hooked up to itBRIAR Q.
None, first class friendly service.BRUCE C.
More inventoryJOHN J.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.MICHELLE W.
Krysta is ALWAYS professional & is very knowledgeable. She goes above & beyond to ensure that your Uhaul experience is a pleasurable one. Thanks Krysta!!LISA MARIE K.
El cliente no dejó un comentario.Susan L.
El cliente no dejó un comentario.SHARON S.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.SCOTT CHRISTOPHE W.
I cannot say enough good about Krysta. She was wonderful to work with. Super friendly, extremely helpful, knowledgeable, and genuinely caring. Hold on to her as she is a priceless asset to Uhaul.Debra L.
Nothing. Jeremy was fantastic to work with. Even though we are in this national mess they were careful and got my problem solved within the guidelines. Thank you to allMabel B.
Great service - was able to order trailer at last minute. Would use this service again.Jeffrey G.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Mallory C.
Driving out of your way for an hour to pick up a truck was very inconvenient for our stressful move to Wisconson!PEARL J.
El cliente no dejó un comentario.Sherry B.
The gentleman I dealt with for several weeks on the phone was very nice and helpful, however when picking up the uhaul the girl who opened that morning was more than 15 minutes late arriving to work, which actually put me being late to work, I was not happy about it.Brittany W.
El cliente no dejó un comentario.Dannyjo B.
Jeremy and his entire staff did an exceptional job. We had to schedule our move on short notice, and he called his guys to see if they could work on a Saturday to load our things, and they did a great job loading the truck. We didn't have any issues with the equipment, and didn't lose a single thing during the move due to damage. They did all this on very short notice and with no problems. Definitely would recommend them to anyone that needs help with their move.Michael N.
El cliente no dejó un comentario.William R.
Let the customer know if the location for the pickup changes before the date to pick up the equipmentMichael V.
El cliente no dejó un comentario.Scott P.
Not very happy at all with our experience! We got charged $0.99 cents a mile for the truck and got overcharged by over $300.00. Still waiting for refund.megan S.
The truck was not clean, the equipment I reserved was not available (was given a much larger truck and the tow gear was frozen to the ground so ended up not using). The amount of furniture pad requested were not available (18 pads short of requested amount). The check out process was difficult, was called a couple hours later to resubmit payment due to an error in documentation. The process with frustrating. Please have the equipment reserved available.Colleen T.
El cliente no dejó un comentario.Louis E.
El cliente no dejó un comentario.Jeanette N.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Lisalynn R.
El cliente no dejó un comentario.Daniel S.