No improvements needed - well satisfied.
THOMAS EARL S.
Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Andrew W.They were also very helpful.
Marc B.All good thank you
Dale S.Put Jacks on trailers
TeLa H.location is convenient, plenty of room to drop off equipment.
Scott M.The fuel was less than they indicated and they only gave me 87 miles instead of 274 miles which the online program gave me when I reserved the truck.
Stanley B.Rental and return fast and accurate. Equipment was in good working order
Terrance R.No problem very professional services.
Gregory H.Very professional, and friendly staff at Quinisec,, Mi. Could not have run smoother.
Jean C.The office lady was very, very helpful and knew what she was doing. A feat not seen these times.
gary C.Very accommodating and easy to work with. Thanks!
Geno B.The online check in and checkout is a nightmare. Customer service is great if you can get through. I was on hold for over an hour to talk to someone and 35 minutes to chat with someone. The chat person Esther was not helpful.
Diane B.On-line process difficult to navigate. Once you're lucky enough to accidentally find the right path it's a breeze.
Dennis K.Owner was super friendly and helpful
Bruce B.We have rented from the same place several times… We've been extremely happy with their service and would highly recommend them to other customers!
SCOTT PAUL K.Not a thing as all was well.
Kelly B.Just go somewhere else.
ELIZABETH ROSE M.It took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.
Annette J.No complaints but customer should know about the drop off rules.
Carmen W.I have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19.99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!
ELIZABETH ROSE M.Have somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of time
Colin J.We had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.
Julie C.Mapquest and Google take you to wrong address
Thomas H.Very friendly.
Joseph F.Had a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.
Scott R.They got me in and out quick
LEONARD H.The online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10,000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.
Scott L.everything went smoothly
NOAH G.Returned while store was closed
TIMOTHY R.The guys who helped pack the truck, Slayton & Andrew, we very good.
WILLIAM RUSSELL K.Not a thing
RUSSELL ALLEN R.Can not think of a thing you could of done better.
ROBERT T.i would say you guys have it down pretty well nothing to change keep up the good work
SUSAN G.It would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.
Chester K.I wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn't checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.
William J.Everything was great.
Brian K.The online rental process went smoothly.
RALPH L.Great service by the lady who helped me
CHESTER K.Very nice and helpful.
DIANA S.Megan was so helpful when I picked up the towing dolly. Quick, courteous and super friendly. Keep doing what you're doing by having friendly helpful staff!
Susan M.Nothing......very pleasant and helpful!
John J.Always good.
FREDERICK S.Absolutely love Megan and the two young men who unpacked my Uhaul.
JAIME DEE W.We have problems getting our truck. We were unable to pick it up through the app and had to call to get our key. Because the app wasn't working, we weren't able to take before pictures of the mileage, gas, etc so when we returned it and wanted pictures, we already had turned the key in. My husband is going to call Monday to get things straightened out
ANGELA MARIE A.