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Marina M.
Customer Reviews for MidWay Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Again the uhaul site was down so I could not do the convenient drop off electronically. I had to ask for assistance.
Laura G.Internet drop off process did not work. Needed to contact U-Haul 1-800 number to get the process to work. It cost me an extra 30 minutes to drop the trailer due to the system issue.
Paul S.After hours check in didn't work well. Got the wrong truck and it delayed me by an hour.
Patrick B.Make sure your customers have a clear understanding when you cannot deliver on your word.
Amanda M.My original uhaul was for R&V main street Mattawan but no one turned up so uhaul transferred me to midway cole ave. The owner at midway was so helpful in attaching the trailer and getting me on my way. They will be my go to people in the future.
Anne P.Service was great so we hope all your customers will feel the same.
Gloria S.We had a good experience. Quick and friendly! Well explained. Text messages make early drop off experience easy.
virginia P.Excellent service
BEVERLY M.This has been the best pick up location that I have ever been to. The owner was so helpful. Los recomiendo, son excelentes.
Michele J.Great trailer the only problem was light wires need some work as I had to position the plug so broken ground wire would make contact to work.
GREG M.This is the first time I've rented from Midway. An excellent, local location to rent!
Kellye P.The business was closed, so I had to drop off using the uhaul.com/share site. The site was not recognizing my contract number. After several attempts and a call on hold for up to 60 minutes, we left the keys in the drop off box and continued home while still trying and finally getting recognized by the website, we were able to complete the drop off procedure. Overall, I'm very dissatisfied with the entire experience.
SCOTT ARTHUR S.I will definitely recommend you guys to my friends thank you for your excellent service.
EDDIE EARL J.Awesome customer service!! Very nice people. Highly recommend
Benjamin H.Very friendly and helpfull staff!
Shelly P.The owner/manager, Bob is so nice and I highly recommend him and his uhaul branch in Mattawan.
Kristina N.Everything was great! The gentleman that helped me was friendly and courteous, and made sure that I understood everything in the contract. 10/10 - Would recommend.
Brock B.Everything was done professionally and well explained before renting.
ROBERT ALLEN W.Excellent.
PAULA MARIE D.Blake assisted me with the reservation and pick up, did a great job!! Rental was very reasonable, and after closing drop-off was allowed, making return easy on my schedule. I would remind customers to bring their own lock.
KAREN BARLOW M.The people there are so helpful and positive. I really appreciate the help I received in hooking the trailer up.
RICHARD CHARLES R.They are doing a great job having the rented item ready for me and checking me in fast and making sure everything was hooked up right and working. Droping it back off was as fast, they unhooked it for me and was very pleasent to talk to and work with. I give them a 10 star rating and would use them again. Keep up the good work :))
ROBERT LOUIS F.Nothing as to service. The pickup agent was extremely helpful and very conscientious and went out of his way to accommodate.
Alan D.Service was great, quick and painless. I had issues with my hitch and they offered to lend me one which is unheard of these days. Service was so good I purchased a hitch from them. Thanks again!!
Utah K.Yes they were very friendly and helpful and answered all my questions
Ben V.Nada
Amy H.Staff at pick-up location was great. Super nice guys.
DeAnna W.They did mot jabe the appliance dolly I asked for
James L.The owner was great!! Had his employee John meet me after working hours so I could get a truck. John was very courtesy and friendly. We will be back to them in August to move daughter again!!!!!
Pamela R.Great location, the guys were awesome! Definitely would go out my way to rent from this location
Brandy B.Original location on Stadium in Kalamazoo. No trailer available despite reservation. Staff was rude and dismissive.
WILLIAM ALLEN Y.Just rented their car towing trailer and so glad I got this place - Blake who took care of us was so great. Place was incredibly neat and clean plus he hooked up trailer before I left. Could not have asked for better customer service - this will be the only place I use for uhaul rentals after this
HARRY ARTHUR C.I had excellent customer service at this location and would definitely recommend them!
Terry S.Easy location to get to and even though it was after hours the gentleman saw we were there through the ring doorbell and saw we were having issues checking the truck back in and called us and offered to check it in for us at no extra charge. Plenty of space in the lot to park the rental.
Anne M.Your trailer wiring was faulty and I was told it was my wiring...took it to a place and all checked out...cost me an hour extra of my time and a troubleshot fee that was totally unnecessary. now I see they charged me 2.12 extra for a wrong drop off...what is this...you charge us for stuff we are un aware of...uhauul is a ripoff...I will never use you ever again...I'll go to Penske
Francine S.Bought out boxes there before our trip to FL. Very nice and helpful.
Danne F.U-HAUL MESSED MY RESERVATION UP BUT ANGIE FROM GRAND RAPIDS MI FIXED IT. THE MIDWAY U-HAUL IN MATTAWAN MI WAS GREAT. EVERYTHING WAS READY TO GO WHEN I ARRIVED. BLAKE WAS VERY HELPFUL & FRIENDLY. I WOULD RECOMMEND MIDWAY & WILL. GREAT JOB THANKS
FREDERICK ROBERT C.Great location, helpful staff. Open all hours. I'll use this location every time.
TIMOTHY LEE S.Great service. Bob was very helpful
MICHAEL JOHN V.Super friendly staff, quick hookup and this trailer was exactly what we needed!
Tina D.I had trouble with getting the location service to work vis Safari web browser on my iPhone. I ended up downloading Google Chrome and got it work. Just a tip for anyone who has similar issues with the location services for after hours drop off
Jonathan R.Excellent customer service, from the moment I simply called to inquire if they had what I was looking for to the moment of unhooking the trailer from my vehicle. All staff was friendly, knowledgeable, helpful and personable...it was much appreciated! Blake was there both days and genuinely acted like he cared about the company and his job there. Great job!
CONSUELO A S.Very friendly staff and very much willing to work with me and my time table.
Benjamin E.Absolute BEST UHAUL service I've ever had in my life! They really do care and they are great people! They treated me like I was there best friend!
BRITTANY STAR H.Love the location. The staff is wonderful. Highly recommend !!
TAMI KAY W.