Customer Reviews for Midway Rental
(U-Haul Neighborhood Dealer)

94 reviews

502 E Ave   Kalona, IA 52247

(319) 656-3499

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(319) 656-3499

502 E Ave
Kalona, IA 52247

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

The folks at kalona were excellent and friendly, highly recommend them for all rental needs -Fabian

Fabin G 
Rating:
5.0

Customer did not leave a comment.

wendell f 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Ricky M 
Rating:
5.0

Customer did not leave a comment.

Dale Y 
Rating:
4.0

Customer did not leave a comment.

Nathan R 
Rating:
5.0

Customer did not leave a comment.

Chance K 
Rating:
5.0

Customer did not leave a comment.

Robin R 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
4.0

Limited equipment available. Had to request help to unload trailer, it was not offered.

David B 
Rating:
2.0

Drop off 30 miles away. Then charge me gas because wasn’t close to where it was. Tried to change drop off point got transferred around 7 people. Never help out. So just took my personal time and drove there. Drop off was closed by 3:00 Saturday afternoon.

Jeff R 
Rating:
4.0

Customer did not leave a comment.

Dave R 
Rating:
5.0

Customer did not leave a comment.

ADAM A 
Rating:
5.0

Customer did not leave a comment.

Jeff Z 
Rating:
4.0

Customer did not leave a comment.

DAVID C 
Rating:
3.0

Make sure the extra equipment is with the truck you ordered. I ordered a two wheel cart and it wasn't even in the truck and the location was closed

Jeremiah H 
Rating:
1.0

The parking lot was so congested with trucks and trailers, no driveway into the lot. I got my car caught on a trailer hitch that stuck out out that it Damaged the fender liner of my car. When trying to get the UHaul truck out it too got caught on a trailer hitch. I'm being accused of damage to a vehicle because there was absolutely no room to maneuver a truck. Stay way from this place.

Carol M 
Rating:
5.0

Likewise, Midway customer service was welcoming and friendly. The check out was complete and non-threatening. Again, it was so handy to have a drop-off eight blocks from our new home.

Ron S 
Rating:
4.0

Customer did not leave a comment.

Sheri M 
Rating:
5.0

Outstanding! :)

Mark B 
Rating:
5.0

It was a joy to work with the Kalona U-Haul dealership. They were prompt and had everything ready to go.

Rebecca C 
Rating:
4.0

Customer did not leave a comment.

Nitin G 
Rating:
5.0

Very knowledgeable and helpful in processing drop off and check-in. Very friendly. Rep company well.

Edward G 
Rating:
5.0

Customer did not leave a comment.

Michelle O 
Rating:
4.0

Customer did not leave a comment.

Todd R 
Rating:
5.0

Customer did not leave a comment.

PAUL D 
Rating:
5.0

Customer did not leave a comment.

CORY P 
Rating:
5.0

Easy to do off

William F 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
4.0

Customer did not leave a comment.

Alice T 
Rating:
5.0

Customer did not leave a comment.

NATHAN K 
Rating:
5.0

I just needed an appliance cart and it was nice to have them in town and close. Always friendly and clean.

mark r 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K 
Rating:
5.0

Everything about it was very nice, thank you so much!

DWIGHT G 
Rating:
4.0

Customer did not leave a comment.

Brad K 
Rating:
4.0

The trailer was reserved over two weeks prior to pickup. It was to be picked up in Albia but was not at the pick up location. I had to drive 2 hours, each way to pick up the trailer that I reserved over two weeks prior. I don't think that is acceptable. I'm not happy with the service that I received.

Brett B 
Rating:
3.0

Customer did not leave a comment.

Paul N 
Rating:
1.0

No one there to check in . Over charged us $20 for an extra day, when returned it on time, in the morning at 10 am Had to drive over 30 minutes to return it when there where closer locations. Btw we are in our 70's and my husband hurt his back trying to lift the trailer off the hitch.

DAVID G 
Rating:
3.0

No one there. Again different location than originally requested... this place was a $40 Uber ride away!

Karen H 
Rating:
4.0

Customer did not leave a comment.

Chad C 
Rating:
5.0

Customer did not leave a comment.

Jill H 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
4.0

Customer did not leave a comment.

Jonathon N 
Rating:
5.0

Fast, friendly & efficient. I appreciate the online check- in process!

LAVERNE L 
Rating:
5.0

Work on your rules for renting a dolly. A jeep Wrangler can be pulled with a Dolly if the transfer case is in neutral.

KARL B 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
4.0

Customer did not leave a comment.

Kent L 
Rating:
5.0

This location is easy to access and customer service is excellent. I would recommend using this location again.

Arthur R 
Rating:
5.0

Great place and location! Very helpful!

Julia K 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
3.0

I dropped off after business hours. U-Haul traffic control called me mid-afternoon and informed me I had to drop off my trailer about 30 minutes further away from my destination. U-Haul self return app did not work (couldn’t verify my location) so I had to call.

TIMOTHY E 
Rating:
4.0

I was rerouted right before dropping off my trailer. We had planned a week in advance where we would pickup and drop off the trailer. We had to drive 45 minutes out of our way. I don't see why this happens when planning trips one to two weeks in advance.

Sarah D 
Rating:
1.0

My friends had a terrible time returning vehicle. First of all, I reserved Iowa City but they overbooked and needed to drive 15 miles the wrong way. It said East drop off after hours but they couldn’t get in with access code or find key drop off.

Colleen M 
Rating:
3.0

Customer did not leave a comment.

Linda N 
Rating:
5.0

Just what I needed and easy to use.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

HAROLD L 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
4.0

Customer did not leave a comment.

Michelle B 
Rating:
4.0

I selected a different location when reserving my trailer but was informed about 48 hours before my pickup time that I would actually need to go to this location. Also I was called a couple days later informing me that my drop off location needed to change as well because the one I selected reached capactity. It seems your inventory system needs updating.

Abigail K 
Rating:
5.0

I am 100% satisfied Thanks for the good service

EZRA M 
Rating:
5.0

I recommend this place very prompt, friendly & helpful.

EZRA M 
Rating:
5.0

Customer did not leave a comment.

mark r 
Rating:
5.0

Customer did not leave a comment.

EZRA M 
Rating:
5.0

Customer did not leave a comment.

Austin G 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

Ruth J 
Rating:
5.0

Customer did not leave a comment.

Roger P 
Rating:
5.0

The folks at the Kalona location when beyond their call of duty to get us the trailer we needed. Definitely a thumbs us to them.

Gary F 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

I had had great service

Rodney P 
Rating:
5.0

All good on drop off

Jerry K 
Rating:
5.0

Customer did not leave a comment.

Erica L 
Rating:
3.0

Not available during lunch hour (12 to 1) when I showed up. Was forced to use app to return trailer. The app needs needs improved. Wasn't sure my return went through until I received this request for a review. It still shows active on my account 10 hours after the return was completed at 1250pm on July 17th.

David D 
Rating:
5.0

Customer did not leave a comment.

Holly T 
Rating:
4.0

The location was fine, the trailer was old, but relatively clean. The staff was extremely helpful, considerate and kind. They knew that I was in a tough spot and really worked to help me out. I couldn't be happier with how they worked for me to solve my problem. Bottom line - - - they cared and that makes a huge difference.

Troy B 
Rating:
5.0

I am well satisfied

EZRA M 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

Ty uhaul for a very clean comfortable ride and friendly customer service. A very helpful hand in my new adventure.

Mike B 
Rating:
5.0

nothing

Edward B 
Rating:
5.0

Customer did not leave a comment.

Charlie W 
Rating:
5.0

Customer did not leave a comment.

sheri w 
Rating:
5.0

Customer did not leave a comment.

Jennifer E 
Rating:
5.0

Britney in Colorado Springs went over and beyond the call of duty very informative and professional. Will always go back. Ron McFerrin

Debbie M 
Rating:
5.0

Will use this service again! So easy

Cheryl M 
Rating:
5.0

Customer did not leave a comment.

Carmela U 
Rating:
5.0

Customer did not leave a comment.

Jeanette M 
Rating:
5.0

Customer did not leave a comment.

Josh C 
Rating:
3.0

Customer did not leave a comment.

Ryan A 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Can’t say there is anything to improve upon . The truck was exactly what I expected it to be.

mary s 
Rating:
4.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Customer did not leave a comment.

Erica L 
Rating:
5.0

Nothing!! Trailer was ready, friendly help, smooth process and great communication prior to pickup!!

Alicia G 
No reviews have been submitted for this location.

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