Customer Reviews for Midtown Storage Center
(U-Haul Neighborhood Dealer)

168 reviews

2016 S IL Rte 31   Mc Henry, IL 60050

(815) 578-0645

Office Hours

  • Mon: 9 am–4:30 pm
  • Tue: 10 am–4 pm
  • Wed: 9 am–4:30 pm
  • Thur: 10 am–4 pm
  • Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 578-0645

2016 S IL Rte 31
Mc Henry, IL 60050

Services at this Location:

Office Hours

  • Mon: 9 am–4:30 pm
  • Tue: 10 am–4 pm
  • Wed: 9 am–4:30 pm
  • Thur: 10 am–4 pm
  • Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Heipp 
Rating:
5.0

Customer did not leave a comment.

John Barrett 
Rating:
5.0

very helpful will go there again even if it means driving a little longer

trudy wakeman 
Rating:
5.0

Customer did not leave a comment.

rex towing 
Rating:
5.0

they made it so easy

trudy wakeman 
Rating:
5.0

great experience exceeded my expectations.

edward salisbury 
Rating:
5.0

fast and friendly

ed salisbury 
Rating:
5.0

10

Patrick OMalley 
Rating:
4.0

Customer did not leave a comment.

Scott Sharp 
Rating:
3.0

I had asked for a furniture dolly and appliance dolly but neither was in the truck.

ZAYAD BANGASH 
Rating:
5.0

they were great

edward salisbury 
Rating:
5.0

very helpful

ed salisbury 
Rating:
3.0

Allowing pre entering of computer data. Took a long time in office. But staff efficient and nice.

MARCIA DeValk 
Rating:
5.0

Would prefer a location closer to my home

Scott Brandt 
Rating:
5.0

My only complaint is the uhaul.com phone check in system. It took 40 minutes. The facility l picked up the truck from was 100%,5 stars in every way

robert dixon 
Rating:
5.0

Customer did not leave a comment.

rex towing 
Rating:
5.0

Customer did not leave a comment.

Russell Mueller 
Rating:
2.0

First. Everybody has their own political opinion. Yet having it placed around an office is unprofessional. Also the trailer was so incredibly loud that it was embarrassing

Robert Carter 
Rating:
5.0

Customer did not leave a comment.

ed salisbury 
Rating:
5.0

Customer did not leave a comment.

RYAN ELWARD 
Rating:
4.0

Reservation was super easy to set up. UHAUL APP USED TO PICKUP AND DROP OFF TRUCK IS TERRIBLE!!!!!!! Would not work when uploading pictures for drop off. Ended up having to call uhaul to tell them I am dropping truck off

austin delamora 
Rating:
5.0

Customer did not leave a comment.

Tyler Sullivan 
Rating:
5.0

Customer did not leave a comment.

Billy Mcneese 
Rating:
5.0

Again, super easy and she was very nice!

Daniel Murray 
Rating:
3.0

I won't rent from uhaul again. No one else charges for mileage, the trucks are old and not a person on site.

Barbara E Williams 
Rating:
5.0

It was great

Barbara Quarrels 
Rating:
5.0

Customer did not leave a comment.

Nathan Bargo 
Rating:
5.0

Customer did not leave a comment.

J Heizer 
Rating:
5.0

Customer did not leave a comment.

stuart rutledge 
Rating:
5.0

Customer did not leave a comment.

stuart rutledge 
Rating:
5.0

The long haul and unloading was exhausting dropping off the truck was the easiest part of our move.

CAPRICE HAWLEY 
Rating:
5.0

Customer did not leave a comment.

anthony comastro 
Rating:
4.0

Customer did not leave a comment.

Paul Gravdal 
Rating:
5.0

It’s all good

Curtis Ekstrom 
Rating:
2.0

Did not assist much during the whole mobile checkk-in process. I doubt that I'd use this location again. Truck was not the cleanest when I picked it up.

Matt Ogden 
Rating:
5.0

Nothing, Very nice man at the rental!

BOB ECCKER 
Rating:
3.0

Customer did not leave a comment.

ronald maas 
Rating:
5.0

Customer did not leave a comment.

Edmund Sapeta 
Rating:
5.0

Customer did not leave a comment.

Jessica Cottrell 
Rating:
4.0

Good people. Easy drop off.

Kyle Highberg 
Rating:
5.0

Customer did not leave a comment.

Karen Hansen 
Rating:
3.0

Customer did not leave a comment.

Richard Abbatiello 
Rating:
5.0

Customer did not leave a comment.

ed salisbury 
Rating:
5.0

Mike's Automotive Service in Wonder Lake Great Place nice Truck Mike took good care of Thanks Mike

Nicole Michels 
Rating:
4.0

Earlier hours would be AWESOME. I wanted to get started at 7am. The check in process was pretty smooth. Maybe get a b/w printer. The color printer takes longer so the check in took a little longer due to the time waiting on print. Not that bad, but this could save you money and time if you use a cheaper printer (old dell black and white) just for the sign in forms. No color needed.

Robert Killam 
Rating:
5.0

Customer did not leave a comment.

Colin Telmanik 
Rating:
3.0

Customer did not leave a comment.

Lupita Tokarski 
Rating:
2.0

Customer did not leave a comment.

Tamara Krause 
Rating:
5.0

Customer did not leave a comment.

jim zasada 
Rating:
5.0

Customer did not leave a comment.

Catherine Coyne 
Rating:
5.0

Customer did not leave a comment.

Clyde Johnson 
Rating:
5.0

The gentleman we picked it up from was very nice and very helpful!

Raymond Bock 
Rating:
5.0

Customer did not leave a comment.

Steven Vishoot 
Rating:
3.0

Customer did not leave a comment.

Kyle Keith 
Rating:
5.0

Courteous, helpful. Easy check out. Used keybox for return with no issues. Highly recommend, and will use in the future.

Wendell Taylor 
Rating:
5.0

Customer did not leave a comment.

RICH JANUSZ 
Rating:
5.0

Awesome service awesome people absolutely friendly and helpful

Juan Perez 
Rating:
5.0

Midtown Storage is the best storage facility I've ever used!

CLIFF DEMARTINO 
Rating:
4.0

All expectations were met. It was a good experience.

Janet Danek 
Rating:
5.0

One of the best experiences dealing with a U-haul company. Everyone was very friendly and timely. Thank you.

Cynthia McGreal 
Rating:
5.0

Customer did not leave a comment.

greg weier 
Rating:
5.0

Customer did not leave a comment.

JIM DITTUS 
Rating:
5.0

Customer did not leave a comment.

Paul Nagel 
Rating:
4.0

Customer did not leave a comment.

robert simpson 
Rating:
4.0

Customer did not leave a comment.

ted dziukala 
Rating:
5.0

Nothing! We had a great experience. The cargo van was in great condition and we felt very good about our rental. Will use again, thank you!

Kathy Cayabyab 
Rating:
3.0

Customer did not leave a comment.

Thomas Buell 
Rating:
3.0

No uhaul representative contacted me 2 days prior as to where to pick up my rental. I ended up contacting my preferred location who did not have it. She helped contact uhaul who told her it was in mchenry off of 31. No further details were given. My wife and I then googled dealers in mchenry off if 31 to track down which dealer had our rental. Poor communication and follow thru.

Andrew STRAKA BRIAN FELTNER 
Rating:
5.0

Kind and courteous. Communicated well.

Del Dvoracek 
Rating:
5.0

Customer did not leave a comment.

Kevin Stebbins 
Rating:
5.0

Customer did not leave a comment.

lano toepfer 
Rating:
5.0

Nothing, everything went smoothly

John Klein 
Rating:
5.0

very nice and helpful

Kim Hood 
Rating:
5.0

Truck was somewhat clean but there was a foul odor but tolerable. A ramp would be good also. Had a hard time climbing up and down the 10" truck. The estimated time we had was doubled because of that. Luckily we rented it for 8 hours

Ramon Rubin 
Rating:
4.0

Huge trouble finding the location. The location on uhaul.com wanted to take me to a location about 10 miles away. Either update your address on the uhaul.com website or put a bigger sign out for people to see as the entrance is on a curve and when going southbound you pass the entrance before you see the sign.

Dave Thomson 
Rating:
5.0

Customer did not leave a comment.

DARLENE BONVILLIAN 
Rating:
4.0

Customer did not leave a comment.

thomas liston 
Rating:
5.0

Customer did not leave a comment.

Dan Dieterich 
Rating:
5.0

The staff was excellent an helpful.

DONELL DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

Alan Birkle 
Rating:
4.0

Great experience!

Elise Linker 
Rating:
3.0

Put in an actual drop box instead of a mail slot.

Christian Sevier 
Rating:
5.0

quick easy and friendly

ed ed 
Rating:
5.0

Customer did not leave a comment.

MARGARET SMITH 
Rating:
4.0

Have the U-haul software debugged

Robert Chamberlin 
Rating:
4.0

Customer did not leave a comment.

JOHN GIDDENS 
Rating:
5.0

Customer did not leave a comment.

Janice Hammond 
Rating:
5.0

Customer did not leave a comment.

AL CONCON 
Rating:
5.0

Refreshing to find the computerized check out service speed up picking up the equipment. Friendly and Professional service.

Janusz Niedzwiecki 
Rating:
4.0

Everything was quick and efficient.

Marcia Vorhees 
Rating:
5.0

Beat up equipment

Patti stickney 
Rating:
5.0

Mid Town was fabulous!!! Super helpful and friendly!!!!!!

kim alvarez 
Rating:
5.0

Customer did not leave a comment.

catherine breitholtz 
Rating:
4.0

Brand new van was nice to see

Phillip Bade 
Rating:
4.0

The equipment was outside so it was as clean as could be expected. The service was great by the salesman

PATRICK CUNNINGHAM 
Rating:
5.0

The Agent at the McHenry facility was good, even though I did not meet her she called me and was very pleasant and provided my receipt by email in a very fast mannor.

NICOLE WALLACE 
Rating:
5.0

Customer did not leave a comment.

MARYANNE PRESSLER 
Rating:
5.0

Customer did not leave a comment.

CARRIE ADAMS 
Rating:
5.0

Customer did not leave a comment.

KATHY MEYERE 
Rating:
5.0

Customer did not leave a comment.

Donald Huebner 
No reviews have been submitted for this location.

Additional Services at this Location

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