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Richard Heipp
Customer Reviews for Midtown Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very helpful will go there again even if it means driving a little longer
trudy wakemanthey made it so easy
trudy wakemangreat experience exceeded my expectations.
edward salisburyfast and friendly
ed salisbury10
Patrick OMalleyI had asked for a furniture dolly and appliance dolly but neither was in the truck.
ZAYAD BANGASHthey were great
edward salisburyvery helpful
ed salisburyAllowing pre entering of computer data. Took a long time in office. But staff efficient and nice.
MARCIA DeValkWould prefer a location closer to my home
Scott BrandtMy only complaint is the uhaul.com phone check in system. It took 40 minutes. The facility l picked up the truck from was 100%,5 stars in every way
robert dixonFirst. Everybody has their own political opinion. Yet having it placed around an office is unprofessional. Also the trailer was so incredibly loud that it was embarrassing
Robert CarterReservation was super easy to set up. UHAUL APP USED TO PICKUP AND DROP OFF TRUCK IS TERRIBLE!!!!!!! Would not work when uploading pictures for drop off. Ended up having to call uhaul to tell them I am dropping truck off
austin delamoraAgain, super easy and she was very nice!
Daniel MurrayI won't rent from uhaul again. No one else charges for mileage, the trucks are old and not a person on site.
Barbara E WilliamsIt was great
Barbara QuarrelsThe long haul and unloading was exhausting dropping off the truck was the easiest part of our move.
CAPRICE HAWLEYIt’s all good
Curtis EkstromDid not assist much during the whole mobile checkk-in process. I doubt that I'd use this location again. Truck was not the cleanest when I picked it up.
Matt OgdenNothing, Very nice man at the rental!
BOB ECCKERGood people. Easy drop off.
Kyle HighbergMike's Automotive Service in Wonder Lake Great Place nice Truck Mike took good care of Thanks Mike
Nicole MichelsEarlier hours would be AWESOME. I wanted to get started at 7am. The check in process was pretty smooth. Maybe get a b/w printer. The color printer takes longer so the check in took a little longer due to the time waiting on print. Not that bad, but this could save you money and time if you use a cheaper printer (old dell black and white) just for the sign in forms. No color needed.
Robert KillamThe gentleman we picked it up from was very nice and very helpful!
Raymond BockCourteous, helpful. Easy check out. Used keybox for return with no issues. Highly recommend, and will use in the future.
Wendell TaylorAwesome service awesome people absolutely friendly and helpful
Juan PerezMidtown Storage is the best storage facility I've ever used!
CLIFF DEMARTINOAll expectations were met. It was a good experience.
Janet DanekOne of the best experiences dealing with a U-haul company. Everyone was very friendly and timely. Thank you.
Cynthia McGrealNothing! We had a great experience. The cargo van was in great condition and we felt very good about our rental. Will use again, thank you!
Kathy CayabyabNo uhaul representative contacted me 2 days prior as to where to pick up my rental. I ended up contacting my preferred location who did not have it. She helped contact uhaul who told her it was in mchenry off of 31. No further details were given. My wife and I then googled dealers in mchenry off if 31 to track down which dealer had our rental. Poor communication and follow thru.
Andrew STRAKA BRIAN FELTNERKind and courteous. Communicated well.
Del DvoracekNothing, everything went smoothly
John Kleinvery nice and helpful
Kim HoodTruck was somewhat clean but there was a foul odor but tolerable. A ramp would be good also. Had a hard time climbing up and down the 10" truck. The estimated time we had was doubled because of that. Luckily we rented it for 8 hours
Ramon RubinHuge trouble finding the location. The location on uhaul.com wanted to take me to a location about 10 miles away. Either update your address on the uhaul.com website or put a bigger sign out for people to see as the entrance is on a curve and when going southbound you pass the entrance before you see the sign.
Dave ThomsonThe staff was excellent an helpful.
DONELL DOUGLASGreat experience!
Elise LinkerPut in an actual drop box instead of a mail slot.
Christian Sevierquick easy and friendly
ed edHave the U-haul software debugged
Robert ChamberlinRefreshing to find the computerized check out service speed up picking up the equipment. Friendly and Professional service.
Janusz NiedzwieckiEverything was quick and efficient.
Marcia VorheesBeat up equipment
Patti stickneyMid Town was fabulous!!! Super helpful and friendly!!!!!!
kim alvarezBrand new van was nice to see
Phillip BadeThe equipment was outside so it was as clean as could be expected. The service was great by the salesman
PATRICK CUNNINGHAMThe Agent at the McHenry facility was good, even though I did not meet her she called me and was very pleasant and provided my receipt by email in a very fast mannor.
NICOLE WALLACE