I won't rent from uhaul again. No one else charges for mileage, the trucks are old and not a person on site.
Barbara E.
Customer Reviews for Midtown Storage Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was great
Barbara Q.The long haul and unloading was exhausting dropping off the truck was the easiest part of our move.
CAPRICE H.It's all good
Curtis E.Did not assist much during the whole mobile checkk-in process. I doubt that I'd use this location again. Truck was not the cleanest when I picked it up.
Matt O.Nothing, Very nice man at the rental!
BOB E.Good people. Easy drop off.
Kyle H.Mike's Automotive Service in Wonder Lake Great Place nice Truck Mike took good care of Thanks Mike
Nicole M.Earlier hours would be AWESOME. I wanted to get started at 7am. The check in process was pretty smooth. Maybe get a b/w printer. The color printer takes longer so the check in took a little longer due to the time waiting on print. Not that bad, but this could save you money and time if you use a cheaper printer (old dell black and white) just for the sign in forms. No color needed.
Robert K.The gentleman we picked it up from was very nice and very helpful!
Raymond B.Courteous, helpful. Easy check out. Used keybox for return with no issues. Highly recommend, and will use in the future.
Wendell T.Awesome service awesome people absolutely friendly and helpful
Juan P.Midtown Storage is the best storage facility I've ever used!
CLIFF D.All expectations were met. It was a good experience.
Janet D.One of the best experiences dealing with a U-haul company. Everyone was very friendly and timely. Gracias.
Cynthia M.Nothing! We had a great experience. The cargo van was in great condition and we felt very good about our rental. Will use again, thank you!
Kathy C.No uhaul representative contacted me 2 days prior as to where to pick up my rental. I ended up contacting my preferred location who did not have it. She helped contact uhaul who told her it was in mchenry off of 31. No further details were given. My wife and I then googled dealers in mchenry off if 31 to track down which dealer had our rental. Poor communication and follow thru.
Andrew S.Kind and courteous. Communicated well.
Del D.Nothing, everything went smoothly
John K.very nice and helpful
Kim H.Truck was somewhat clean but there was a foul odor but tolerable. A ramp would be good also. Had a hard time climbing up and down the 10" truck. The estimated time we had was doubled because of that. Luckily we rented it for 8 hours
Ramon R.Huge trouble finding the location. The location on uhaul.com wanted to take me to a location about 10 miles away. Either update your address on the uhaul.com website or put a bigger sign out for people to see as the entrance is on a curve and when going southbound you pass the entrance before you see the sign.
Dave T.The staff was excellent an helpful.
DONELL D.Great experience!
Elise L.Put in an actual drop box instead of a mail slot.
Christian S.quick easy and friendly
ed E.Have the U-haul software debugged
Robert C.Refreshing to find the computerized check out service speed up picking up the equipment. Friendly and Professional service.
Janusz N.Everything was quick and efficient.
Marcia V.Beat up equipment
Patti S.Mid Town was fabulous!!! Super helpful and friendly!!!!!!
kim A.Brand new van was nice to see
Phillip B.The equipment was outside so it was as clean as could be expected. The service was great by the salesman
PATRICK C.The Agent at the McHenry facility was good, even though I did not meet her she called me and was very pleasant and provided my receipt by email in a very fast mannor.
NICOLE W.Very nice people. Fast service.
amanda G.I received great customer service. Keep up the good work!
Zee D.Everything worked out very well and the personnel very helpful.
PEG H.Please have the vehicle filled completely with gas, instead of 3/4 tank. It is inconvienent and unfair for the customer to have to gauge the amount of gas to refill. Pick it up filled; return it filled. It's easy. To relate that a Marathon station is just down the road, means the proprieter is just as capable of filling the tank. I believe I overspent about $10 in gas making sure I did not return it short of the requirement. Other than that, everything was perfect.
Ben R.brand new great van, easy drop off key service when finished, and billed $4 under the quoted price.
Richard R.We had to get a supervisor to make corrections in our charges. This location did call and correct the charges the Lafayette branch did regarding the blanket bundle charges that were wrong. They were unwilling to help with the other charge problems. All the locations seemed to pass the problems onto the other location until the supervisor got involved.
ANTHONY S.Make sure the vehicle is at the location I reserved and confirmed at (Island Lake). Also, your customer service rep Vanetta was rude. She didn't listen, she raised her voice unnecessarily, talked over me and only offered to look for the exact same vehicle (14') at another location. I had to ask her to also check for each larger truck at different locations. That should be something she should have offered, not wait for me to ask. Poor customer service.
STEVE B.