This location was fast friendly and knowledgeable. If I need a u=haul in the future I will be going back here
JOHN H
Customer Reviews for Midstate Auto Rental & Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not this location specifically U-Haul was terrible. My first location was transferred 15hrs before pickup to 40 miles away. Picking up with U-Haul is one of the worst experiences ever. I have done it twice and each time was completely atrocious. Customer service doesn't seem to care. Transferred calls hung up. Took over 2 hours to pick up.
Connie VFelt very taken care of.
MICHAEL MEasy to work with and had my requested vehicle ready when I arrived.
JOSEPH NAll u haul people on pick up and delivery were super friendly and knew exactly what I needed. Thank you all and thank UHaul
Sarah CI had to go to Paragould because the location in Jonesboro was extremely rude.
JORDAN HThank you for the great communication and service.
DAVID AWasn’t open closed early without notice No ph message returned Let at location, but no one there until Tue
ED TIt was a perfect experience!
GARY TThe Google Maps listing had the location as 620 East Kingshighway, when it is actually 620 West Kingshighway.
JOHNNY HTrailer tailight/turn signal did not work
Michelle WThe trailer was old and kind of rough but it was usable. The people at the location were helpful and kind.
Rachel AVery friendly & explain everything about renting the u-haul truck & fees. If I ever have to rent a moving truck again, I will rent from Hoppee's in Paragould, Arkansas.
Kim JLeave more gas in truck
JOHN SNothing. As long as you are familiar with using the app
Gary WThis is a pickup location only. Other then an appliance dolly, there are no boxing or packing materials available. It was noted by dealer that truck was ready to go, but once down the road a few miles, on way to loading site, it was discovered the trucks rear axle seals were leaking, causing brakes to smoke/ fade when applied. Dealer informed me no other 26' truck was available, and to scan barcode on my paper work for repair service. Since my moving schedule did not allow for this type of delay I used truck as is and reported problem to Springfield. IL. dealer were I checked truck in at
Jerry LEasy drop off
Starlene LThe link on my order gave me directions to EAST Kings Hwy, not West. The unmanned site was a problem due to the app-- we kept having to start over. We finally called the help line and didn't let the person hang up until we had keys in hand. Why would you need to call a contact and slow down the process?? It took us nearly 45 minutes to do what should have taken 10 minutes!
Bette jeverything else was fantastic
Carolyn HEverything was flawless from check in to return. Would use again.
Jacob LMr. Rick was the best to work with - he definitely went above and beyond to help us.
Terry WVery nice people to deal with. Quick and easy service.
Jeff BVery helpful, friendly and courteous. Have used them 3 times and will rent again soon.
David CGood people nice trucks!
Lloyd DNo issues.
Kerry NClosed when dropped off
richard mExcellent customer service! Very fast in/out. Would highly recommend, I hope to do business with them again.
Jeff CThis place has large drop lot with easy access
DUKE HService was awesome!!!
Chris LThey made it very easy and friendly to pick the trailer up pay for it and knowledgeable
darlene n10/10 hands down the best people so friendly and helpful!
Jordan WWe had to call the main office and get help for a closer drop off location. She was extremely nice and helpful. It was after hours too and she was excellent.
JAMES FI am not able to answer the info up above as I did not return the uhaul it was my son in law that did. But they did not give me any complaints.
tami sThey we’re fast and courteous very professional
Jimmy MI am satisfied overall. Thanks for the trailer.
Anthony SIt's all good.
James WPave the parking lot.
Ben WExcellent customer service
Kelly JExcellent service and very helpful. Five star organization for sure.
Michael HNo issues with the locations. My issue is with your website. I couldn't get it to go to the 2nd page, it kept skipping to the last page. So I don't know if the truck shows that it has been returned.
Deanna YI couldn't finish moving because of the rain, I called up the location and they helped me out with an extension with no problem! ¡Gracias!
Jerry HI didn't really get to meet the Personnel because I dropped it off on a Sunday. But the place looked nice and clean from the outside
John Hn/a
Michael LThe truck smelled like pot when I got it other then that it was fantastic
Sierra W