The virtual thing was not a help at all and made it more complicated. Not necessary at all. Having someone there in person at all times is a lot more helpful.
KYLE G
Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Making sure the time the time the truck is supposed to be turned in is accurate. Also putting the correct time in that the customer DID turn in the equipment.
DANA COutstanding
Michael CThere is attendant at the site, the attendant is by video.i waited for 40 minutes to get have the trailer that I rented hooked up yo my vehicle because the location attendant was not there. He then told me he eas not told i was waiti g at the office. The virtual attendant doidmt tell me anything snout the conttract.
CARLOS AEverything was amazing expect I got charged full price for a 26ft truck when I wanted a 20ft was told I could get the 26ft for the same price and never did.
TRISHIA SNothing, the service and the time the whole process took was excellent. Highly recommended!
DANA JThe location is great but the Uhaul APP was very difficult to use. I had great signal but the app would not upload the pictures I was taking of my license then of the vehicle dash when I was returning. This happened both times I rented the truck on the 22-24 and again on the 26-28 I was so frustrated with the app I returned the truck one day early. The return process was a mess due to the app. Every time I dealt with a customer service agent they were great and professional and were able to help me. I dealt with about 8 agents over the two rental times. Every one of the agents were awsome. Uhaul listen your app sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Your people are great and keep your company going. I do appreciate that Uhaul is trying to move ahead of the competition by offering these apps and if they worked they would be great, however the apps are no good and need allot of attention. The customer service agents the agents from the rental facility and all the other agents I spoke and dealt with were awsome so thank them all for me they made my move easy. But again I want to make sure you understand the App sucks!!!!!!!!!!!!!!!!!!!!!! Please fix it.
Felipe GGreat service friendly and supportive. Thank you!!!
Felipe GNo improvement needed that I could see.
MARTHA LThe vehicle was not safe for night driving, The headlights did not light the highway unless you turned on the high beams and the light was barely adequate. There is a loud air noise coming through the front edge of the drivers door.
LAWRENCE MAll is well.
JENER NMaybe tell the customer about the upfront deposit requirement!! I have a very specific budget and I was not informed there would be a deposit! I asked 3 times if there was going to be a deposit requirement after they changed my pick up location 3 times. The last time U-Haul called to change my location I asked if they had a bigger truck they offered a free upgrade for a bigger truck but when I went to the location it was more expensive and a deposit requirement I was not pleased! I will not rent from U-Haul again!
BETTY SI’d rather interact with someone in person but the people that helped me were amazing.
AARON HVery unique check in with virtual manager.
ROBERT CThey do everything virtually, there is an onsite manager but I had to speak to someone on video chat and then they sent a live person to speak to me. When I returned the trailer the live person was not available and after 30 min of waiting I was told he was on lunch and needed to wait another 20-30 min. Which I could not do because of my schedule. I fell like Midguard storage's business model does not work with the needs of Uhaul and their clients!
Christopher MThank you for excellent service
Herrod BEverything was great...
CHRISTOPHER WOriginal reservation location was 6 miles away at Solomon's on Beach Blvd. When I arrived there, I only found out that my equipment wasn't available when logging into the App and going to the Pick up Your Truck section. This wasted a lot of time and made me miss an appointment I had set up, as I had to wait on hold for 20 minutes to talk to an operator who finally rerouted me to the Midgard Self Storage locationl Would have been very helpful to have received earlier notice.
CHRISTOPHER CSn actual person st the site would be extremely helpful
DANIELLE TYou guys suck need to have custom service me -- #1first you didn't have the truck where you told me i would be--i had to go to place # 2 get truck ---are you with me -then go to place #3 to get the tow rack for --then go back to 2 to have my car put on the tow rack-- I DID TAKE THE TRUCK BACK 2 DAYS EARLY !!!!!!!!!! I SHOULD GET A CREDIT FOR THAT __ALSO ALL THE B-S I WENT THROUGH --IT WASN'T GOOD ----FOR A BUSINESS TO RUN LIKE THIS IT'S THE RIGHT THING TO DO -- I RELY ON YOU GUYS BUT YOU DIDN"T FOR ME_ my phone is 240-481-2588 jeff ziegler if i don't hear back i will put this ON LINE
jeffrey zThey over charged me for 19.95 truck.
CALVIN HI find it pointless to say they are tied to uhaul. Literally just parking spots being used in the middle of a massive parking lot. Far away from the building as if they don't want to be associated as a uhaul dealer. All done on the app which isn't the best since the gps feature was crap stating I wasnt close enough to the address. When I went into Midgard, there's no one on site it's ran by a virtual CS department. Sticking with legit uhaul loca
CHRISTOPHER BVirtual customer service isn't always available.
Jocelyn JCheck in was a nightmare/ it was virtual check in no one was on office we went through 4 different virtual reps before someone decided to help/ the app wouldn’t work.the truck felt like the wheels were going to fall off .. junk
Kelly CThe loacation was actually ok, but the young store manager could not care less. We had to do the ckecking via a virtual assitant on a screen, which worked out find. When we returned the truck back to the same location, we had to do the return with the virtual agent as well. Although we returned the truck at 2:30pm it was not checked in by the Store Manager before the closed at 05:00pm. As I said before, the you guys could not care less. We had to call the UHaul hotline to confirm that we had returned the truck on time. Great Job from Uhaul side, great truck, but the Uhaul partner was below average. Gracias
Michael RLess virtual and at least one person and they should be there on time with hands on assistance
Robert WI was charged an extra fee for insurance because I rented a van when my credit card provides this waiver as a benefit
Larry WI was the 1st customer to walk in on the day that the company went Virtual. I had help but it wasn't a smooth process for me. Maybe next time. Thanks, Vernetta Jones
vernetta jLeft turn signal out. Tires balding. Van had bits of trash in it. The new virtual assistant is awful. So appreciate Sean and Logan.
LESLIE LHonor your agreement. The 15' truck reserved was roach infested. A 20' was substituted, at the 15' rate.and I was billed T the 20' rate. U-Haul owes me $10 + tax
FRANKLIN Jvery helpful...thanks
floyd tCustomer Service was professional and seemless.
Caesar HFirst truck had broken mirror, got other truck but 3 issues: 1) Tire maint warning on, 2) Passenger door hardly closed (requires 10 times closing) 3) truck back door/gate also very hard to lock it. Looks trucks are not services well. Also, gas was only half full.
Peter SFriendly staff. Convenient location and times. It was really good.
Thomas HVery friendly customer service clean environment clean vehicle awesome job. I forgot what's your name is at the Merrill Road location.
Jenise DU-Haul needs to give a maximum of 10 miles on the smaller trucks.
Claudette HVery helpful when I needed the trailer. Was able to rent the trailer earlier than expected. I appreciate the help with this rental and look forward to doing business again with this location. Thanks for your help Logan and Ronald.
Michael VWell just keep doing what you do, everything is fine with me.
Senetta D24 hr check in on Internet did not open.but left truck parked,lock,and dropped key in box
THERESA JAfter booking a 26' truck for a Sunday when Midgard is only open from noon to 4pm, I just went by a few days earlier to verify all was well. Guys behind the counter: "Oh sir, no need to come here, trust the system" I said, well, I just want to be sure to not holding my .... in my hand on a Sunday morning. Well, he sort of said I was crazy thinking that. OK, Sunday came, I was there to pick up the truck, and the reservation was not done correctly, and I called 2 numbers, first 10min wait, and then connected to other number, wait between 15 and 30min, my blood was boiling. Helpers were wainting for me... luckily a employee lived next door, I was able to knock on his door, and he solved the issue using his phone. So compliments for him. But not for the guy behind the counter... By the way, the truck was an old GMC with > 160,000 miles on it, rattling on several places. Clean, and did the job, but not good advertisement.
Johannis VLa persona que nos recibió por haber llegado a las 6:08 pm y no a las 6.00pm como habíamos seleccionado a pesar de estar aun en el lugar, es el más desagradable que he conocido prestando un servicio. En este lugar no rento nunca más un equipo.
Roberto CCan you please, have service & rentals discounts & freebies for your loyal customers, thank you.
Basilo VNothing. Absolutely wonderful experience
Jeffrey MThe guy who processed the transaction was not very friendly or aaccommodating. It made me not want to bring my business there.
nayef sThe employees at this location were awesome. I also called the 800 number to let them know I would be returning the vehicle later than expected. She was awesome too.
RICHARD RPlease check the flooring of the vehicle it was dirty when I received the vehicle. Other than that everything was great! Gracias
Rodney OEasy rental and return process. No waiting. I liked that I could pick up my rental before business hours and return before business hours. Truck was clean and in great working order. I will FOR SURE use Midgard Self Storage for my future U-Haul rental!!
Renee WExcellent attention from the very attentive and helpful worker. I recommend them
Maria UThe app did not work. After several minutes waiting on the phone, I was told to not use the app and go to the online version. That worked better, but altogether cost me 30 minutes of messing around. The truck was on the abused side. The passenger bench was torn, the light switch was falling into the dashboard, and the truck completely stalled and died on me within the first mile. Luckily it started back up and I could continue my trip. I also never got the blankets I had asked for. And to top it all off, it had less than a quarter tank in it. So now I had to guess how much gas to buy in order to return it close to a quarter. It would be much nicer to have it filled up so that I could simple replace the used portion. There is a gas station 50 yards from this location...
ERIK H