Let them know that they will receive a text to comment on the condition of the vehicle before they leave the lot and the same for when it's returned. I didn't realize I had a text until after I dropped off the vehicle with a link to follow that would have confirmed the time I dropped it off. No biggie but it would have been nice to know before hand that I was going to get some texts...JEFFERY S.
Customer Reviews for Midgard Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rhonda H.
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.CHARLES E.
Lol crap company. 2 weeks out i reserve a dolly. No dolly when i show. Reservation are pointlessJAMES E.
Rep was very friendly, knowledgeable, and helpfyl.MICHAEL S.
Good Experience.MARCUS M.
Cab was dirty and rings from some kind of suction cup mount were on the windshield making it difficult to see through. Additionally, moving blankets and furniture dolly were not available at time of pick up which I had reserved at the same time I arranged for the truck rental.DAVID R.
Front end alignment was way off. I fought the steering for 2,500 miles. Running light on car fillet was burnt out.CHARLES W.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.DENNIS V.
Terrance and Alex were totally professional and get me in and out in no time!!! I would not only recommend but used them again!PALMER T.
I love the truck that I rented because it had a ramp. I was self loading and being woman that docked help out a lot. I was also upset that it had a lock for speed at night but I soon became thankful for that feature because I saw a uhaul in a ditch omw to my destination.PRINCESS E.
El cliente no dejó un comentario.DESIREE W.
Hire more people to work there. Having one person is incredibly inefficient and causes mistakes that could be avoided.Colleen N.
El cliente no dejó un comentario.JOHN H.
Awesome customer service skills. If ever I need to rent again it will be from this location.JOSHUA N.
I found empty Smirnoff adult drink cans in the glove box and bottle caps under the seat.PAUL E.
El cliente no dejó un comentario.PATRICIA T.
El cliente no dejó un comentario.VIVIAN B.
In and out quick. Check in before pick up made the presses super easyAnthony K.
El cliente no dejó un comentario.QUAN P.
I was instructed to return the vehicle with 3/4 tank of fuel, there was less than 3/4 tank of fuel when I picked it up. I dropped it off at the 3/4 mark and still get charged $20 for fuel wtf. I walked into the lobby of location and didn't see anyone for 20 mins.James C.
El cliente no dejó un comentario.Max B.
The personnel was extremely helpful and courteous.Kevin R.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.LIZFRANCES T.
El cliente no dejó un comentario.Charlie D.
El cliente no dejó un comentario.Sandy T.
Not recommending this company any longerTARIUS W.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.ALBERT S.
El cliente no dejó un comentario.GERALD T.
El cliente no dejó un comentario.JAMES G.
â€œContactlessâ€ pickup is ridiculous. One of the first steps requires some sort of â€œadditional informationâ€ in my case an alternate contact (a third party not just another phone numberâ€. This was entirely unexpected and my alternate contact could easily have been unavailable. As it was we discovered uhaul's number is considered spam and blocked by our mobile provider - workaround is to add them as a contact in your phone but then the agent calling was abrupt and hung up on the call. The final step, getting the key, is the stupidest. Go inside and retrieve the key from the person behind the counter. WHAT HAPPENED TO â€œCONTACTLESSâ€??? After the return they ran 5 charges on my credit card over three days holding funds each time. Is that really necessary/normal?Andrew W.
Ensure dents are mentioned in the photo and have the parking lot be more well lit. There were people hanging out late at night when we dropped it off. I definitely would not have felt safe if I were by myself.ERIK K.
El cliente no dejó un comentario.Janet P.
El cliente no dejó un comentario.Paula R.
I signed up for 24/7 pickup. I called the say prior to ensure all was set. I had movers coming at 9, was picking truck up at 8. Went to l8cale, got on my account, went to pickup truck link and got the following message, you have signed up for 24/7 pick up, .....you'll have to wait until 9 am when store opens to retrieve truck. The man arrived about 8:45 and I went to him in parking lot and I said you work here correct and he says.....yes but I'm not open yet. He wanted me wait until 9. I had movers coming at 9. The reason my link didnt work was because he forgot to set it up the night before . Seems no brainers that the last thing you do before closing, is check for trucks needing to be picked up before 9 am. He seemed in no rush to fix his mistake,but eventually I convinced him of immediate need. At a snail's pace he got truck paperwork completed, had to give my license again, answer questions I'd answered on line again..... I got out door at 9. I was paying movers at that time to sit around doing nothing cause no truck till after 9. It was extremely frustrating and his lack of attention is disturbing. Most renting trucks 24/7 are doing it for a reason, not just to have a truck....... And he was the same gentleman I had spoken to day before to ensure we were set. Very poor representation,extremely poor attention to detail and sadly zero regard for customer. He was not rude or defiant, dod apololgize but this how I had to start an already overwhelming frustrating moving day. I did due diligence, he did not.LORI C.
El cliente no dejó un comentario.SARA A.
El cliente no dejó un comentario.Joel R.
Everything working in good order.PAUL G.
El cliente no dejó un comentario.Janet P.
To improve service, the staff should not speak about a previous customer after they have left the office. Especially while other customers still there. Very unprofessional. The two young guys just need some training in that area. Overall, they took good care of me.JACQUELINE M.
El cliente no dejó un comentario.LESA N.
None at this time.PAUL G.
El cliente no dejó un comentario.TEZALYN M.
Very kind and accommodatingKasey C.
Guy was coolGarland N.
What was the total costTRACY H.
Make sure all equipment rented is there. I had to go back and pick up equipment.BRANDI F.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Bob P.
El cliente no dejó un comentario.Glen H.
El cliente no dejó un comentario.WARREN R.
El cliente no dejó un comentario.NATALIA P.
Great customer service, quick and easy!CHRISTOPHER K.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.JOSEPH W.
El cliente no dejó un comentario.Ethan W.
Stop liking to people about the cost. Was quoted a price on the phone & when we picked up the truck it went 786 to 1033.00. I will never rent from uhaul again. I don't do business with people who lie.PAUL C.
Excellent customer service, clean equipment, could use a little more pricing consideration for short term rentals as it applies to Veterans.DANIEL O.
The young man was very knowledge and helpful good service for the good father young man excellent jobJEANNE JAMES L.
The gentlemen who worked there was very helpful, professional and friendly.STACY L.
El cliente no dejó un comentario.DEBORAH B.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.EDMOND F.
El cliente no dejó un comentario.LOUIE M.
Was hooked up and on my way no fuss no mussROBERT K.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.LEE S.
I paid for gas 25 dollars for 50 miles or Max 60 miles but he changed me 15 dollar on Bill too It's not fairFARSHAD K.
Best rental service anywhere will be back for moreJOHN S.
El cliente no dejó un comentario.LISA T.
El cliente no dejó un comentario.ANITA M.
El cliente no dejó un comentario.BLAKE J.
My entire experience with renting this truck was not a good one. I made a reservation online and was told that they would try to accommodate my morning request. They gave me a 12pm check in time and the rental place called to ask where I was at 9:30 and if I still needed the vehicle. The truck was dirty and smelled horrible. There were boxes in the truck bed and lots of someone's personal belongings behind the drivers seat. Overall not impressed! I would not recommend.JULIA M.
Quick and friendly check in and quick and friendly check out. Truck was clean and drove smooth! We will be back for sure!!Renee W.
El cliente no dejó un comentario.Kimberly L.
El cliente no dejó un comentario.TIAGO M.
El cliente no dejó un comentario.Craig R.
El cliente no dejó un comentario.Jennifer G.
They were nice professional and patientDIETRICK P.
El cliente no dejó un comentario.Claudine J.
El cliente no dejó un comentario.ROY K.
very good customer service!!BOOKER A.
El cliente no dejó un comentario.MARCO W.
El cliente no dejó un comentario.STEFAN J.
El cliente no dejó un comentario.ALEXANDRA K.
Nothing from this experienceJACQUELINE M.
El cliente no dejó un comentario.BETTY W.
Excellent. Everything went really smooth.ANDREW P.
El cliente no dejó un comentario.CELENA S.
El cliente no dejó un comentario.Jacqueline S.
Trash in the lot where the trucks park. The attendant was more than less than unhelpful! My wife left a nursing reference book under the seat and the day after we dropped off our unit, it was gone. The guy (manager) behind the desk just said there was nothing he could do. This is not a "UHaul" location, just a storage company. He didn't even try.William C.
El cliente no dejó un comentario.Francis R.
Easy process with a polite staffWilliam E.