Everything went smooth, Pat was very helpful.
JOEL S
Customer Reviews for Midgard Self Storage Sapphire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had just a bit of trouble backing the trailer into the space in the lot. The lady was very helpful in making this happen.
Hope VNice small location and the lady there was very helpful.
Bryan PPat was absolutely delightful to work with!!
David WAlways pleasant service, clean equipment and available when I arrive.
Philip LDon’t waste time reserving online. Have to go through same steps when you arrive to pick up vehicle. Big process and system disconnect. Have plenty of extra time when you arrive. Checkout takes 20-30 min. Staff does not know how to use systems.
Craig EStore hours are slightly non-standard. Closed Wednesday. Plan ahead for mid-week rentals and returns.
Brandon HAssociate who assisted me was amazing.
Michael MPat is very helpful and we were repeat customers!
Richard TPat was helpful and had me checked out quickly
Gerald TMy experience at this location and your Lake Grenville was excellent. Tell Joe Shoen that I will keep on trucking with UHAUL and thanks for the regular dividend.
Martin GYour online reservation process needs review. If you approve my drop off location when I make my reservation, it is not fair for you to change the location AFTER I pick up my van/trailer. I don’t care about your excuses of why it changed. I would not have reserved with you if I had known this.
Bradley LGreat truck getting the insurance which is reasonable takes the fear away
sarjit sRepresentative better understand how to use the application for orders
Taylor SVery friendly and personalized service, job well done!!
Eric LFriendly and helpful staff.
JN CPat was more than accommodating. Even though her facility was on a 'no drop' list, she made arrangements and took our trailer. She met us at the gate and walked us thru everything. I cannot say enough good things about Pat and her dealership.
david bGreat person working the desk. She is super friendly
Frank SDon't send me any more emails. Take me off your email list. I do not want to receive emails from U Haul. If I want ti rent again I know where to go. Offers and advertisements do not generate demand. Your emails are intrusive. I did not give you permission to send me emails at my private email address.
William MHave the trailer at the location we booked. Don’t change the drop off location on us with out our approval. Answer the phone.
David AThey did not want to accept the trailer and only did after we had to call corporate headquarters and they were order to accept the trailer
WILLIAM DVery helpful and kind associates, easy process that really helped me in my move. Thank you for a great experience!
WILL B