Customer Reviews for Midgard of Murrells Inlet
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

124 reviews

4971 US Hwy 17 Frontage Rd   Murrells Inlet, SC 29576

(843) 651-0686

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(843) 651-0686

4971 US Hwy 17 Frontage Rd
Murrells Inlet, SC 29576

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

See previous.

FRANK M 
Rating:
5.0

Lisa was like an old friend the 1st time we met. She went above and beyond expectations. Definitely recommend. She is the best!

curt g 
Rating:
4.0

The reason we would not recommend U-haul is for the reasons stated above & has nothing to do with the drop-off location. The location was clean & the male who helped us was professional. We voiced concern about being over-charged for mileage, as stated above, & he said there was nothing he could do about it, saying we would have to take it up with U-haul directly. U-haul did not allow us adequate mileage to get from one location to the other & charged us an additional amount. None of that was told to me when I booked the truck originally.

Martha H 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
4.0

Double check that the moving items ordered by a customer are actually available in the truck. As promised before the customer comes to pick it up! I did not receive the appliance dolly and I did not receive any moving blankets. I now have to buy an upholstery cleaner for two of my ivory colored chairs because they got dirty from inside of truck. With the help of the live customer service, I wasn't charged for those items 🙂 but it would have been nice to have them

Heidi P 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
3.0

Covered in mud

Nancy N 
Rating:
5.0

Excellent customer service from start to finish. Made a tough day of moving easier because everything was ready and staff was professional and efficient.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

Ric H 
Rating:
5.0

Lisa was amazing to work with! She took my call quickly, answered all my questions thoroughly and went with me to attain the key and explain everything! Youn return of the vehicle office was closed Lisa quickly closed out everything wheen returning to work the next opened day! She was such a pleasure to work with! She deserves a raise!

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Lisa U 
Rating:
5.0

Customer did not leave a comment.

anthony l 
Rating:
5.0

Customer did not leave a comment.

Steven E 
Rating:
5.0

Good job

Arlie J 
Rating:
5.0

Customer did not leave a comment.

Martin B 
Rating:
5.0

Customer did not leave a comment.

Isabel P 
Rating:
5.0

Great service , easy to rent from and polite staff

Lisa S 
Rating:
4.0

Customer did not leave a comment.

bruce b 
Rating:
5.0

Easy access to drop off

George A 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
2.0

The check in process on the phone was horribly long, the instructions were unclear on how to access the key so had to wait in the cold for 10 minutes for a call back, only to be told to find the office. The lady at the office was rude and not the most helpful.

Natalie C 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

joe r 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

Lisa was fantastic! She was professional and helpful throughout the process. She is a big reason I'd easily recommend using this location in the future to both my friends and family!

Anthony D 
Rating:
5.0

Customer did not leave a comment.

Fred C 
Rating:
5.0

Customer did not leave a comment.

Steven E 
Rating:
5.0

Absolutely nothing. Lisa was awesome! Extremely helpful and accommodating!!

Anthony C 
Rating:
5.0

The original place we were to drop off was too full so the owner Leanne told us to take it to Midgard. Unfortunately, they were closed as it was a Sunday! But I dropped off the trailer and truck, took pics and left keys in drop box. I. Allen Monday morning and spoke with a very lovely woman who confirmed the drop off. She was training a new employee so she said she’d check it in within 20 minutes. Which she did as I received a checked in email. Thank you for your polite and expeditious service! Samantha

Samantha T 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

George H 
Rating:
5.0

Customer did not leave a comment.

Penelope J 
Rating:
5.0

Customer did not leave a comment.

Penelope J 
Rating:
4.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

diane a 
Rating:
5.0

The tires on the trailer seemed to be out of balance, trailer shook continuously.

billy m 
Rating:
5.0

Lisa and Lynda were excellent and explaining all the details of the rental. It was a no hassle experience and everything turned out great.

diane a 
Rating:
5.0

Customer did not leave a comment.

Ed B 
Rating:
5.0

Location was great but frontage road was hard to get to. Lisa was VERY helpful and friendly.

Chris A 
Rating:
5.0

Customer did not leave a comment.

mike b 
Rating:
5.0

Customer did not leave a comment.

Jay H 
Rating:
5.0

Customer did not leave a comment.

Jonni H 
Rating:
5.0

Hire more ladies like the nice one we met

Michelle H 
Rating:
5.0

Customer did not leave a comment.

meg r 
Rating:
5.0

Customer did not leave a comment.

Narvaletta S 
Rating:
5.0

Lisa was very helpful and knowledgeable with the whole experience. I will recommend Lisa and Mid guard self storage to my friends. Thanks

Larry B 
Rating:
5.0

The lady who worked at MidGrade was very helpful. The facility was clean and the trailer we ordered was available and clean.

RENEE N 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
3.0

Not run us to3 different locations to get our truck

Roderick B 
Rating:
3.0

I was scheduled to pick up from 3050 S HWY 17, GARDEN CITY, SC 29576 / towing people. They messed up and then cussed me out for calling their number to get help. I was told they’d come meet me at 9am the next day and they never showed. They also refused to answer the phone. Awful!!!!!

ELLEN M 
Rating:
5.0

Everything was super easy and smooth process. The woman that helped us was very friendly and a great person to work with for our moving needs.

Karyssa C 
Rating:
2.0

Your front office person was unfriendly, rude, and unprofessional. You did not have the blankets I ordered or the very important dolly that I needed and then after my 26 mile round trip you charged me $21 for gas - absolutely ridiculous, will never use U-haul again.

Matt D 
Rating:
4.0

Customer did not leave a comment.

Tamara M 
Rating:
5.0

Customer did not leave a comment.

Cindra W 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Started with only 1/8 of a tank of gas. I understand that is what the prior renter turned in, but might want to insist that every client put at least 1/4 of a tank in so next renter doesn't have to worry about gas immediately.

Thomas M 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

I’ve rented here before, and won’t hesitate to go back. They are great.

CRAIG C 
Rating:
5.0

Midgard location and Low Country UHaul agents were outstanding helping me resolve pick up location mistake.

bernard c 
Rating:
2.0

Educate the staff. The system seemed very different to process. We waited over 70mins to rent a uhaul even thought we called ahead to reserve. Then we were still overcharged.

EDWARD H 
Rating:
5.0

From the ease of using the website through check in, and return everything could not have gone smoother. The staff at the facility were professional & helpful. I would recommend this site to friends and family and use the services again if needed. Thank you Susan Milne

Susan M 
Rating:
5.0

Friendly and efficient staff. Nice facility. My experience fully met my expectations.

VITTORIA G 
Rating:
5.0

Highly recommend!!!!!

Mark W 
Rating:
2.0

Most everything was smooth except the drop off. Had to pay for an extra day because the website to return it wasn’t working at all.

Antonio D 
Rating:
5.0

Great service from the girls at Midgard!

Lisa M 
Rating:
5.0

Just keep up the Great Service!! Lisa was very helpful!!

Don M 
Rating:
1.0

On this rental I was charged for fuel. When returned, the fuel level was at 7/8 and I feel It was a Mis-read at check-in by your agent and wrongly charging me. Please credit this charge back to my credit card.

Frank P 
Rating:
5.0

Customer did not leave a comment.

Kris W 
Rating:
5.0

Good customer service.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

Gerard M 
Rating:
5.0

My p/u location was moved 3.5 miles further away from my original location. It is bike week in Myrtle Beach! Lots of traffic!

James M 
Rating:
5.0

Customer did not leave a comment.

Keith P 
Rating:
5.0

Customer did not leave a comment.

CHERYL W 
Rating:
5.0

Customer did not leave a comment.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

JON T 
Rating:
4.0

Location confusing. Uhaul lot is across road from designated drop off address and there was no clear indication the noted address was the proper drop off site. No clearly designated uhaul key drop box.

PAUL G 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
5.0

Much more professional than In Moneta, VA. Hope U-Haul remembers to give me extra mileage for driving to Murrills Inlet. And I left extra gas in 26ft truck.

Kelley H 
Rating:
5.0

Customer did not leave a comment.

CHERYL M 
Rating:
3.0

Hard and confusing to find not the locations fault GPS took us in a confusing way

RUSSEL A 
Rating:
4.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

Customer did not leave a comment.

STUART S 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Service person at this location was very helpful. She was timely and understood what to do.

DELMAS R 
Rating:
3.0

Better signage

Richard T 
Rating:
4.0

We weren't quite sure where to leave the key after hours.

PETER J 
Rating:
5.0

Customer did not leave a comment.

ANITA M 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Great, friendly service.

Sharon C 
Rating:
5.0

Customer did not leave a comment.

Kathy F 
Rating:
5.0

Customer did not leave a comment.

Joyce B 
Rating:
5.0

quck effieint check out. good experience

HARRIS F 
Rating:
3.0

Customer did not leave a comment.

COLIN T 
Rating:
5.0

You're doing great!

Jacqueline M 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

We only needed to rent the truck for 24 hours, which is what we did. We did not even haul anything, it was basically for travel since all of the car rentals were booked. $460 is a little steep for 24 hours!

Greg P 
Rating:
3.0

Did not receive no email or text or anything on my return. Have charged my card extra and been on phone 3 times to get this right and still not fixed.

MISTY P 
Rating:
5.0

Customer did not leave a comment.

john t 
No reviews have been submitted for this location.

Additional Services at this Location

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