This location did not even have a live person at the desk. I had to check in with a “virtual assistant”, which was just a person on zoom. Furthermore, they did not fill the uhaul gas tank to full, which makes it incredibly difficult to know how much gas to put back in.
Derek H
Customer Reviews for Midgard Self Storage Oakland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bring real people to work in the office instead of that stupid virtual machine
stephen bhave a real representative instead of a computer screen
james wEverything was perfect the manager was awesome and very helpful
Travis HMy experience with Midgard was great! If you need a UHAUL for any reason, I highly recommend Midgard in Oakland Tn.
JERRY HThis was the most amazing experience I have ever had with any uhaul I have used. Thank you for being so very professional, caring and very clean.
Wendy BExcellent service and equipment!
Paul SOnly issue was this was an enclosed cargo trailer and my items still got wet inside. Otherwise, service was amazing! Dropped off late when we got done unloading and before I could get up and call to advise that we dropped that night…the receipt was in my email! Amazing service!
Brown SWe picked up a dolly and there was no one that could tell us how to load and secure the car since it wasn’t a real UHaul location. In the event we need to do this again, we will only rent from a location that has onsite help.
Jo athe unit i rented needs brakes. the left rear sounds like it mateo to metal.
Christopher MVery courteous and helpful staff!
janet bHadn't even gotten out of the truck and the staff was out to unhook the trailer and make sure everything was ok. I pointed out the age issues with the trailer and was on my way. Great experience.
Daniel KGreat customer service
RICHARD HThe gentleman at the counter was very very nice. He came out and check the truck and we talked for a minute. He was very very nice.
Lisa PEverything went well and like the last time I had no problem with maintenance
Washonda WGreat customer service
David WThe people working that desk, were rude. We were charged $140 instead of a regular $70. We were NEVER told we had a return time. We never had the trailer for more than 24 hours. We got it at 5:00pm and returned it the next day at 2:00pm. I don’t appreciate them taking my damn money when I never had it for 24 hours and them being rude about it. I will never recommend this place to anyone, and I’m for sure never come back here. No wonder the reviews suck.
Kayla CRobert at Oakland TN location was very friendly and helpful.
BARRY SWhen I first arrived to rent, the door was locked. Robert quickly got to the door and unlocked it. Robert was by himself and had been in the yard area behind the store for maintenance. No issue with that.
John BRobert is a very efficient and professional associate. He made the experience five stars for sure! Thank you kindly Dennis Rowley.
Dennis RThey nickle dime you to death....
David VVery friendly
Robert RGreat place, the representatives were very friendly and helpful. Would highly recommend this location.
Aaron LGreat experience!
Paul SVery friendly and knowledgeable staff. Everything went fast and smoothly. Had a great experience.
James SVery friendly and helpful.
James SDon’t know, everything was good, no issues with rental or return,If it not broken don’t fix it.
George Btruck had alot of damages that were marked. the driver side door didnt close properly. the truck made a loud whining noise when let off the gas. it did not seem to accelerate properly the vehicle was very clean but mechanically needs work.
james wAwesome service
Tracey MThey went out of their way to make sure we had the rental when we needed it.
vicki tOur only complaint is that it started to rain and there was brown water coming inside the front cab on the driver and passenger side.
Marissa TDirty inside and the bed of the truck was dirty.
JIMMY GNo issues with the drop off location
Robert WVery simple on line reservation process and return process. Trailer was in excellent condition
Julie JI was charged $16.00 extra as a debit, aside from my bill of $105.00. I would like clarification on what it was for.
Torre TThis place is miles above the other terrible locations. You should advertise more, because the location is hidden.
Brandi FNA
shannon wMy reservation was cancelled because of not picking the truck up on time from 7384 Raleigh Lagrange Rd, Cordova, TN 38018 and I was told to pick another one from the Oakland location which is 21 miles away. I thought U-haul is secured if I made a reservation and completed the online sign in process. On top of that, I was not given if not picked up on time, reservation would be cancelled notice. Unfortunately, I had to travel for more than half an hour and over charged for the fuel and miles. I did not know U-haul is such a company which should not be trusted and filled with people who don't have a little care for the customers needs and even for the business itself. I totally lost my trust on this company and I would NOT recommend to anyone else unless I got reimbursed my extra money I got robbed by your senseless deeds.
Redatu BAt first we had trouble getting into your electronic app to check in that we were dropping the truck off we still don’t know how it actually accessed the app that may need to be worked on.
Shannon LI was supposed to pick up in Southaven. I drove from Pheba MS to Southaven which is over 150 miles and was told that my pickup location had been changed to Oakland TN which was another 2 hour drive in heavy traffic. My husband thankfully was with me to drive the uhaul but we were both traumatized and exhausted having to deal with traffic in Memphis. I could not and will not recommend uhaul to anyone planning a move. This is the second time I have used uhaul and both times were difficult. I did not receive an email or a text telling me of the location change. If I had been informed in time I might have been able to make other arrangements. Shame on you Uhaul for taking advantage of your customers.
Yvonne WVery helpful
Marlon HI was told the truck was full of gas. When I got in the truck the fuel gauge didn’t look full, but was close. I ended up traveling less than 50 miles. When I filled up the truck before returning it, I had to put over 10.5 gallons in it. So I filled ripped off. I’ve called the store several times, but they don’t call me back.
Alfred NCost per mile is too high
Michael HThe person that helped me was very helpful and friendly. Went above and beyond and helped hook up the trailer to my vehicle.
Russ BEasy and quick process. Good experience and attention
Damarggy ROnline check-in website kept locking up, not usable.
Robert OOutstanding !!!
John LFast and easy. Thanks!
Maggie CNathan should be commended for his customer service skills. I called and got your voicemail…he noticed he missed my call and called me back. Very refreshing in our current challenging workforce.
Greg JNathan does a great job helping customers and gets equipment repair request submitted if I or anyone else informs him of a maintenance or mechanical issue.
David CNathan and David were great with our Uhaul reservation!! Would definitely recommend this location!
Mary EI was late returning my rental and was charged another FULL DAY? This policy needs to change. I understand a late fee but, I would’ve just kept it had I known it was a FULL DAY.
Lawyer WDrop off was easy with no problems.
William F