I arrived after hours, the lot was safely illuminated and the Dropbox was easy to find.
Deborah H.
Customer Reviews for Midgard Self Storage Newberry
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Fast and good service
ACHILLES P.The manager is extremely helpful and awesome 😎
MELANIE D.Probably the best U-Haul experience I've EVER had! The agent was friendly, courteous, knowledgeable,, and helpful. The equipment was clean and ready to go. The agent had to explain to me how the car hauler worked because I had never used one. My sister, who accompanied me to the store, have agreed that this location will be out GO TO U-Haul location. So, don't change a thing!
CHARLES M.I've rented from this location multiple times. Trucks are always clean, well-maintained, and service is great.
JASON S.Truck was not previously cleaned, trash in center console and inside cup holders. Completely disappointed with truck only having 1/4 tank of fuel; had to refuel within first 30 minutes of renting. More disappointed that I returned truck with 1/2 tank of fuel; returned truck 12 hours early and still received a $20 penalty for after hours return. I will never rent from this location again.
Brandon K.Good experience
MICHAEL R.Get the rate right. We were overcharged and are being ignored.
WILLIAM S.Open at 11am on Sundays
JOHN C.I got there about 15 minutes after it opened. I had done an online pre-check in, and so I was ready to go. There was one unfortunate guy working, and there was a line of people to pick up their equipment. I had to wait quite a time since the poor guy was overloaded with customers. Maybe having an additional staff member at this busy time would help with customer service. But once my turn came up, I was out of there in 5 minutes.
Paul G.The customer service is flat. Not particularly helpful or unhelpful
Richard B.It was a very quick process to have the truck rented and they have great customer service at this location.
VALENTINA B.The trailers should have a mechanical way to install and remove from the truck hitch other than manually lifting.
CARL H.Have nicer people who know how to do their job.
TRAVIS E.Busy, no parking and yet i didnt have to wait long to return vehicle.
Jane M.They moved my reservation to someone else while I was picking it up at 9am. They did give me a smaller truck which cause us to be late for our required check out because we had to make two trips instead of one. So that's was pretty frustrating. However the customer service I received from the gentleman's at this locations was outstanding. He handled the conflict with amazing professionalism.
MARIANNE M.Please fix your uhaul app. It's absolute trash and useless. After 15 minutes of trying to upload photo, had to use website. Samsung s21 ultra
BRIAN P.The U-Haul payment system was down company-wide. I was not able to pick up the truck that I had reserved until hours after my reservation time.
EMILY C.Great place to rent trucks. Very clean. Easy to get to. Nice people working there.
RONALD C.Overcharged!
JACLYN T.I don't have any suggestions for improvement at Midgard. The location was clean, orderly, and convenient. The staff was knowledgeable, professional, and especially helpful. This U-Haul location was the best I have ever used and the one I will go back to for future needs.
REX S.This is not my first time using this facility. I have been treated with genuine courtesy and found well-kept equipment the tree times I've used this specific facility.
ISMAEL R.I was overcharged an extra day when I returned the truck on my last day of my reservation and a cleaning fee for a truck that was given to me dirty and of course, no one could help me there. I was told to call in to dispute it.
MCKENZIE F.The person who checked me in was kind, caring, and professional. When I told him my left shoulder became wet during a downpour from a leak at the connection to the shoulder seatbelt, he said he would have it checked before renting the van again.
VICTOR C.Was told different information than what was done
ROBIN G.I made 2 reservations at the same location. They cancelled the second one without contacting me and then blamed it on corporate. I then had to drive almost 30 minutes to another location for my second trailer. Once there, I was informed that the manager had cancelled my reservation due to not having enough equipment for me. I was also informed that I was not the first one this has happened to from that manager.
TREVOR M.The owner of mid guard storage was amazing. U-Haul customer service was indescribably awful. And the roadside assistance that were sent out both times were a complete waste of time and money. I will actively seek out another moving option next time.
CASI N.The two gentlemen at Midgard Storage were absolutely wonderful - they made the rental process so easy and non-stressful. And the truck was great and they had it ready to go with all of the requested rental utility items. Thank you for making our moving process a little less chaotic!
EILEEN R.Ordered a had dolly never got it tried to call several times no one answered the phone called several times. Office door was locked when we got there called no answer then someone came from around the side of the building and opened up. Never checked the truck or pulled down the door I'm short and couldn't reach it. Wasn't a good first impression. Not used to this from my other dealership.
CHERYL S.U-Haul experience was great however, the staff at this location are extremely rude and do not care about the customer.
GARRETT B.Roughly 7 of the blankets were cut in half which made some of them smaller than normal. But other than that it all worked out well
Curtis W.We dropped the truck off at night and since it had an Appliance dolly, furniture dolly, and 10 pads we decided it would be safest to lock it and come back when they opened the next day and remove the lock. When we arrived the employee was not pleasant, said he was going to charge us $20, said he could have rented the truck if the lock wasn't on it even though the office had just opened and he had a contact phone number if he wanted to reach out. He then said since we brought it back early we should have gone on the U-Haul site and gone to the returned truck spot, so I tried doing it while we were there and it wouldn't let us. Said it didn't recognize our e-mail address or password. I did it numerous times and finally after quite some time I told him it wasn't working and he finally handled it. It states in the U-haul paperwork that if the website doesn't work then the employee can do it, however, for whatever reason he was very resistant to help until I read that to him. We were there for quite a long time and there was only one person ahead of us and nobody behind us waiting. I would only go to this location or recommend it due to its location, certainly not because of any help from that employee.
NANCY S.The truck was not washed on the outside, inside cab and compartment were very clean.
ORAN T.Truck was dirty inside and out but did not effect how it ran. Staff was friendly and processed my rental pick up quickly and efficiently.
ERIC P.Lock code for before/after hours were incorrectly given example the code was LOVE. Come to find out the store representatives put the lock on incorrectly facing the actual lock box, so the code was really EVOL. After an hour after arriving uhual sent a manager to the location to get it off and he was extremely rude and made it seem like we were putting in incorrectly when in fact THEY put it on the opposite way which alters the code. The uhual inside had gunk stuck to the steering wheel and seats, had stains everywhere on the seats, and had rubbish, leaves and dirt in the bed of the uhual from prior rentals in which you could tell it never was swept like it's required.
Quiana B.The first day I called to inquire about drop off location, the person who answered did not offer to look up my phone number to see about the drop off. The second day after I learned from an 800 number where the drop off location was, the person said "just lay the key on the counter". I was told a receipt would be sent by text message, but I have not received a text message receipt. When I dropped off, no one confirmed that I had returned with the correct amount of gasoline, nor did anyone confirm that I had stayed within the allowed mileage. However, the drop off location could not have been more convenient for me.
CARLA R.The associate working was not only very short, but rude and loud, smacking his gum loudly and not inviting at all
Garrett B.¡Gracias!
SEAN S.I had no problem it was very clean and the staff member was very professional I will go back to the Newberry Road site again and again. Very clean and helpful. I got a receipt from from this site but I did not get my over all receipt please resend me a drop off total from beginning to end total. mgm1937@yahoo.com are text it to me 904 708 0886
Aubrey M.No ramp or straps in uhaul
KARA R.The policy for drop-off needs to be much clearer. I did not understand that if I missed my drop-off I was going to be charged for entire other day. Very frustrating.
JOEL S.The brakes on the truck I rented may need the brake pads replaced. They made noise while I was braking. I noted this on the return information.
Karen B.The app to return doesn't work and they charge me three times the price
PABLO C.Truck had a lot of miles.Door didn't close unless you slam it. Front left tire had wear on outer edge. Needs alignment. Won't rent from Uhaul again.
JOEL M.I requested a dolly with my truck reservation, but one was not available when I arrived for pick up. Hard to load and unload heavy things without one. We were able to borrow one, but had to drive a ways to get it. The truck was very easy to drive.
ANNEL D.Fast and friendly service. Pick up and drop of was effortless. Highly recommended!!
Bryan D.Truck needed an oil change. The indicator stayed on which made it challenging to get a mileage reading. And I think the brakes need looked at
KELLY J.I was at return location before noon when they opened. I was charged a late drop fee of over $40.00 which should be refunded to me!!!
Donald P.Alexander at the Jonesville location is awesome. I've worked with him multiple times and it is obvious that he is committed to quality and customer service. I plan to work with him for all of my future truck and trailer needs.
BRUCE H.Thank you For the help with a U-Haul trailer.
SEABORN T.Everything was great. Great customer service & U-Haul truck was waiting on me outside the door when I arrived for check in.
Shelton R.Alex was wonderful...very helpful and friendly!
DAVID A.Very efficient and professional service. Very positive
Thomas V.