El cliente no dejó un comentario.Steve C.
Customer Reviews for Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Teresa H.
Very nice experience dropping off my truck the man was super friendly and helpfuljacklyn L.
El cliente no dejó un comentario.dushyant A.
The trailer was allowing water to enter when it began rainingJorge T.
El cliente no dejó un comentario.EDWARD H.
Not overly friendly. Gas wasn't marked correctly on contract. Didn't go over any details of contract or truck. Okay, just not exceptional.NORMAN H.
I was charged $16+ for cleaning of a trailer that had nothing wrong with it. It was clean when returned.David M.
El cliente no dejó un comentario.Barry S.
Nice job!Anthony D.
El cliente no dejó un comentario.Kerry H.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Sam D.
I had reserved a dolly and moving blankets. They did not have them for me and called to tell me the day before. I asked for an appliance dolly instead, which they had, and he said they would hold it for me. When I picked up the trailer, they had just rented the appliance dolly to someone else. The person that told me they would hold it never told the person that was working the next day. You need a better system to track and reserve these things and to hold the items reserved.William H.
El cliente no dejó un comentario.Caisson V.
Booked truck and 3 dozen pads a week in advance. Got a call 10 minutes before my scheduled pickup time advising they have no pads. If I knew that I would have rented from another location. So now I have to go searching and driving to other uhaul locations just to rent pads.Kenneth M.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.JAY L.
El cliente no dejó un comentario.CaDerius A.
El cliente no dejó un comentario.Gonzalo A.
El cliente no dejó un comentario.ArthurRodrigo R.
My uhaul jumped the ball at my destination when turning around to leave. I tried to get it back on and it wouldn't drop down over the ball and seat right. I called the drop off location for assistance. Upfront, I have no clue who is actual uhaul and who is a drop off location center when these places were chosen. I had 2 hours to get it back. Mind you there's no jack on it but seeing this ahead of time I brought a bottle jack. I called the place for assist. I got directions that ended up being the opposite of how the hitch actually worked. When I said I tried that and it didn't work. I was told "well I don't know what to tell you. That's how they work" I was upset. I told him i had two hours and I needed help. It was not until There was no mention of calling the roadside assist number until I was already frustrated. Again... no jack on the trailer. I had my own jack and have towed for years. I eventually lifted it and played with it settled on the ball. There wasn't a wide enough space to actually park it. I was given no assist of guidance to unhook it.Kerry M.
El cliente no dejó un comentario.Jeff G.
The site did a great job getting me checked out and on my way. My complaint was the trailer had an out of balance tire that made driving over 45 mph teeth rattling.Brian P.
Had to call 1800 number to reserve just a dolly. I would like for it to be clearer how to reserve just a dolly online since it wasn't clear to me. Online as far as I could tell required I rent a vehicle before allowing me to rent a dolly.Jonathan G.
The gentleman that helped unload trailer was very nice and helpful.Chad S.
El cliente no dejó un comentario.Edward A.
El cliente no dejó un comentario.Cecil T.
El cliente no dejó un comentario.Dakota S.
More employees available. Allow late pickup from lockbox so I could have dealt with it myself.Timothy C.
El cliente no dejó un comentario.Karen S.
The gentleman working was very polite and helpful with every aspect of the pick up including assistance with the trailer hook up. Would definitely recommend this location.Katherine M.
Didn't have wire adapter on site. Location could have better inventory.Jonathan P.
El cliente no dejó un comentario.William L.
He was very attentive and took time to make sure everything was good to go before I left, including taking the time to do the inspection of the equipment and showing me that there were no additional charges due.Glenn R.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Ana P.
Very attentive staff person. I was able to quickly rent the truck. My only frustration was not being able to speak with them by phone prior to arrival to be sure I could rent the vehicle.Steven S.
Clayton is the best individual I have ever met at a UHaul!! Knowledgeable, helpful and friendly!!Al G.
Reserved an appliance dolly when I reserved the truck, ONLY when I arrived, I was told by the rep that they were out of appliance dolly inventory. I should have been apprised of this issue much sooner, but UHaul felt is was more important to text me 4 times to try to get mecto tow an empty trailer over 300 miles for them and offered me $20. I rented the UHaul specifically to move 6 large appliances and had to purchase a dolly for over $200 to facilitate my move.Darren J.
El cliente no dejó un comentario.Nikrooz J.
El cliente no dejó un comentario.JWilliam W.
I did not want to be charged by my debit card and the tool says a UHaul Rep will contact you as soon as possible. I have now been charged both by my chase visa debit card and my campus Mastercard and had purchases I needed to make yesterday that I was unable to make. I would like to be refunded a few days rental in order to be a satisfied customer with how poorly this entire rental experience has been!!!Jill M.
El cliente no dejó un comentario.VAUGHN T.
El cliente no dejó un comentario.Jorge L.
El cliente no dejó un comentario.Raymond R.
Midgard staff was helpful and professional. This group has their act together.Joe L.
El cliente no dejó un comentario.ray H.
El cliente no dejó un comentario.Mary B.
Everything was wonderfulsusan C.
El cliente no dejó un comentario.Rene G.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.David W.
I dropped off my trailer a day early. The gentleman in the office said to leave it out side and he would check it in and send me a confirmation. Now they have charged me for an extra day because someone forgot to do it.Michael P.
El cliente no dejó un comentario.Richard D.
Provide beer and pizza! Everything was great and the gentleman was super in doing his job!!!Thomas O.
El cliente no dejó un comentario.Johnnie C.
The rental rate is one thing, $29.95. However, a $59.90 rental charge is another - it's absurd. The agent neglects to mention anything about the charge, and because everything is digital the fee is slipped in on the customer. I'll never rent from a mom-and-pop again. Lesson learned. Value of renting is lost!Edward R.
make sure that a customer gets everything he rented in this case nothing that was requested was delivered . hand carts , blankets thank you very muchmary W.
This is my go to U-Haul Dealer - the staff is professional, courteous, and they work with me to ensure that we have the right truck or trailer and accessories when we move.John C.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.Thelma C.
A U haul rep should be present at the location to help with mounting, dismounting vehicles on carrier, any other help for customers.Sonali T.
Our experience couldn't have been better.BOBBY D.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Tricia K.
Nice place for truck rental. Very clean facility.Bradley S.
El cliente no dejó un comentario.WILLIAM M.
Friendly and efficient. The UHaul server crashed while we were there. So, we did not receive a receipt.Maria R.
El cliente no dejó un comentario.ZULJALEEL B.
El cliente no dejó un comentario.HSIN Y.
El cliente no dejó un comentario.Jennie V.
El cliente no dejó un comentario.WALTER M.
Great customer service. Attentive and friendly!LISA M.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.AGUSTIN Q.
El cliente no dejó un comentario.NING Z.
El cliente no dejó un comentario.Scott T.
El cliente no dejó un comentario.BRADEN F.
They said they would take care of it and asked nothing else... niceWilliam S.
The 15 foot truck did not drive as well as the 20 foot truck we rented earlier in the year. But this is not the fault of the rental agent. It just did not seem to have any power especially after being loaded.SCOTT T.
El cliente no dejó un comentario.JOHN W.
I was completely scammed by this Uhaul location. I specifically requested a trailer for a day and specified a 24 hour period. At no time was I told the rental proud wasn't for 24 hours, but I ended up being charged for 2 " rental periods", whatever that is. I returned the trailer in 22 hours, but was charged double the quoted rate. At no time did the clerk tell me it would be double what he quoted me. It's been at least 20 years since I've been to Uhaul and it'll definitely be at least another 20 until I return again. Very unethical and deceptive.MARLIN B.
El cliente no dejó un comentario.Josh B.
Staff went above and beyond..JOSHA B.
Great customer service. Thank you.JARRETT D.
Good job by staffLeslie P.
Make it easier to get ahold of someone at the location (at least via messaging) if there is an issue with the pickup. Had to call into U-Haul which took 30 minutes to get someone on the phone. Ended up finding out that since I was 1.5 hours past the pickup time I was not able to do the truckshare until talking to a live human. Very frustrating experience.BRYSON R.
El cliente no dejó un comentario.Linda R.
The representative was at the delivery site on Sunday when the trailer was returned and had finalized the paperwork at drop off time. Very clean ;location.Jeffrey C.
I use Uhaul all over the country and Midguard Uhaul in Jonesville is the very best. Always the perfect, quick setup and the staff is the very best!!!JEFFREY M.
The nylon straps used to secure the front wheels of the car were damaged, and WAY TO SHORT to even attach to the wench, much less make the trailer useful.JAMES W.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.Kaleb G.
El cliente no dejó un comentario.CIAN M.