AC was not working. We were sweating all the time inside the truck.
UDAY S
Customer Reviews for Midgard Self Storage Milton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul had mold on the inside of the cab and the storage space had a leak in the front that poured water on my things. This created a poor moving experience and many of my moving boxes getting soaked.
Jacob SGreat service and vehicle was in great condition
Manoj KJohn at Midguard storage helped me out with the Uhaul rental. Rental process was super efficient and fast. Truck worked perfectly. Thanks for a great experience. Mike from Alpharetta
Michael KWhen I make a reservation there, leave it there. And don’t try to relocate it to another location. It is very inconvenient for me. this is not the locations fault. It is U-Haul‘s fault for changing it at corporate.
ROBERT REasy to do - even on a Sunday when staff not on site. Easy to do with the iPhone.
Michael LOwner was very friendly, pickup and drop off went smooth!
Douglas NVery confused about the charges incurred, as the various receipts received do not make any sense, nor explain the charges and refundable deposit very well at all. Advertised as $19.95 per day, hired for 2 days and it turns out to be over $230 and with only around 100 miles driven??? Penske was much clearer and straightforward so I will go back to using them from now on.
Joseph LNice service
william cEverything about the experience was top-notch. Staff members were courteous and helpful, and the truck rented helped us get the job done without worry. Would definitely rent from this location again and would recommend to others.
Beth HWe went to the location at 622 Main st. and the guy couldn’t complete the computer process so we had to leave and go to this location. Not the end of the world but you all are losing business on Main St.
Robert LCustomer Service was fantastic....
henray mTruck in poor condition. Bad brakes, damaged engine door, dirty inside, broken fuel gauge.
Celso ODevin was very helpful and everything was done smoothly, got what I need as scheduled online and highly recommend this location.
Payam ECDW was added to my contract after I said I did not want it. My contract to sign was printed with about a 6 point font. It took over 20 minutes to go through the paperwork check out process even though the rental was done on line beforehand.
Edward CDon’t have the Uhaul sign on the building just said “self storage” in green letters, that could be confusing
Oscar DThe tricks are filthy and my recent ones seat was ripped. Won’t use them again
scott nWe went to this location to rent a trailer. Devin made our experience so smooth and lovely from start to end. His service was just top notch, he went above and beyond from kindly guiding us to the find the entrance, to hooking the trailer to our car and helping us with the keys we didn't have, and the return. We will definitely return.
Sophia LThe truck needed a front end alignment and it had a gbitch. When you would drive an egg you could hear it inside the truck
Myra CMy experience was flawless so I don't see much room for improvement there . Staff was kind , couteous and helpful so 6 stars no question .
ed eStaff was very nice. The equipment was another story. It was a rainy day and we had no other option as our move was scheduled. The truck leaked from both front roof corners of course that wasn’t noticed until we drove the distance to our destination. The truck floor was covered in water, soaked boxes, moving blanket and furniture where affected. Really disappointed and frustrated.
Robert PGood customer service. Very efficient.
sanjay dGreat staff
MADESTER SVery is pick up and drop off Vehicle was clean I would recommend
Cindy GHad to wait 30 minutes for someone to bring the car keys as the office was closed for some reason. the van was not clean
Roger BLow tire pressure warning. The after hours check in was painful. Onsite employee not interested in helping. Requested equipment not provided.
Jessica CVery easy to reserve online, the customer service rep at the location was nice and easy to work with. It was her first day! All in all it fit a need that I had to do perfectly.
Amanda TClean cab, put gas in truck, and don’t try to add a fill up fee to the posted gas price if one doesn’t return with gas. Your $3.35 /gal fee was really more like $12/gal when the fee was thrown in. That’s deceptive. Thankfully I realized what game was being played and put gas in truck but I didn’t like the deceptive business practices here.
NATHANIEL LMy issue is that they added an additional 31 miles to the odometer reading and over charged me. I had returned it after hours and trusted them to bill accurately. After I proved to the customer service person by photos that the mileage was billed incorrectly, they credited me back which was good. But I am now skeptical of using this location for future rentals,
Ron AEverything was great. No problems at all.
Cameran TTires need balancing
Orrin CThe vehicle was filthy, cigarette butts, bottle tabs from drinks, debris and crumbs on the seats and floors, just nasty. By far my worst experience ever with Uhaul!!!
BRUCE BHave dollies available. If I knew they were not available, I would have rented a Home Depot moving van.
William CI am pleased with U Haul service
Mike KThe location staff was excellent. Friendly and Professional. Their system had been struck by lightning and had no computers or internet, but it still got me checked in and on the road quickly. As for the equipment, whoever had the truck previously left a mess in the mother's attic area of the truck, and I spent the first 1/2 hour cleaning/sanitizing it so that I could utilize that area. The truck needs to be serviced; it ran very hard when empty and only 3/4 full. The key supplied for the lock on the back gate was not the correct key - after several tries, we bought our own lock. I overfilled the gas as the system used to report does not match.
Suzanne RI was overcharged for mileage. I was supposed to get the 50 cash back guaranteed rental. So, the last 2 rentals from U Haul have been suprise overcharges one for 1 gallon of fake gas of 44.00. So , do not be fooled into a 29.99 price its only a marketing ploy. Other companies give flat rates and no surprise outrageous gimmicks
Lynn JThe person didn’t check my equipment in properly and uhaul called me the following day asking about the equipment. Very unprofessional
Graeme TConvenient location and friendly service to address all the questions I had for my rental.
James LA1 service.
STEVEN CWorst customer service experience of my life. Not from the vendor I finally secured the trailer but the nightmare until that point. The initial place where I scheduled to get the trailer was changed because U-Haul didn't show the trailer there... I was standing there looking at it. The new vendor never showed up to open the business so I was sent to Alpharetta... Twenty miles from home, where they didn't have the moving pads. I called U-Haul customer service for the fourth time to see if I could return the trailer to the vendor 2 miles from my house and was told no, that I was going to be charged $89 dollars twice, when the rental was $49, if I didn't bring it all the way back. The last customer service person who said there was nothing she could do for me, refused to give me her full name. Again, I have never given a bad review to any business but this was unexcusable. This is NOT an attack on the location, this is directed directly to U-Haul!!!!!
Heath HPlease do not advertise dollys because they are not available at this location and I had to go to Home Depot to rent one.
Monalita SEmployee who helped me was knowledgeable and professional. Excellent.
Mark Bthe truck the air conditioning does not work and for such a hot season renting trucks without air conditioning is not adequate
Derick AEnsure lock box code is passed to customer. Rep on site was very helpful in coordinating the rental.
James RCustomer service was amazing! The girl from Florida that works there was very helpful! Thank you!
Marcelo Mreally great experience renting form this location. great service by everyone involved
Timothy HStaffing - waited 30 minutes behind two other lengthy customers just to return a trailer that took one minute.
Kris KExcellent!!! Staff was extremely helpful
Vicki CI really dislike seeing my Drivers License photographed on a worker’s phone. I don’t know what happens to my data after I have returned the unit and I am concerned about who has access to this information.
Chris K