Customer Reviews for Midgard Self Storage Johns Creek
(U-Haul Neighborhood Dealer)

166 reviews

1715 Peachtree Pkwy   Cumming, GA 30041

(770) 887-4768

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 887-4768

1715 Peachtree Pkwy
Cumming, GA 30041

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only complaint is the back of the drivers license scanning. This took a while before it actually scanned the back of my drivers license. Besides that, very happy with the service.

Chris Presley 
Rating:
5.0

Customer did not leave a comment.

Subrahmanyam Kalaga 
Rating:
5.0

Once I was above to download the app and log in the process for acquiring and returning the vehicle was easy. The vehicle was in great shape and very clean. Good location, right off 141. Cannot miss it.

Arturo Muniz 
Rating:
4.0

Staff was pleasant and helpful.

DAVID HARVEY 
Rating:
5.0

Customer did not leave a comment.

Ernest Dennis 
Rating:
5.0

This truck don’t have the back Parking camera. This much helpful if installed

DHARMAPRASATH VARATHARAJ 
Rating:
5.0

Excellent friendly service!

EDWARD HOLT 
Rating:
5.0

Exceptional service and very friendly

Khurshed Yarov 
Rating:
5.0

Customer did not leave a comment.

Vikas Lamba 
Rating:
4.0

Customer did not leave a comment.

Dean Parr 
Rating:
5.0

Customer did not leave a comment.

Abdallah Samara 
Rating:
5.0

Keep up the great service. Mark was very professional and polite. Great employee

GARY TRENTACOSTA 
Rating:
5.0

Excellent Service!

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

KION BRAGG 
Rating:
5.0

No improvements needed. This location had what I needed and has fantastic customer service!!

KATHERINE BRENNECKE 
Rating:
5.0

The brakes on the truck I had needs work

Anila Ali 
Rating:
5.0

Customer did not leave a comment.

stephanie peterson 
Rating:
5.0

Always a great experience with Midgard! That’s why I keep coming back.

Clayton Collins 
Rating:
5.0

Customer service is exceptional. The agent was very professional, courteous and very friendly. .

Edgar Benjamin 
Rating:
5.0

My experience at Midgard Self Storage Johns Creek was outstanding. I made the reservation online and had a few questions regarding the mileage and the drop off time. The office dispatch agents were extremely helpful, and were able to adjust my return time and answer all my questions. I originally reserved a dozen furniture pads, but there were only a half-dozen available at the time. As it turned out, I only needed a half-dozen anyway. I have another reservation in a few days, and look forward to a repeat great experience. Thanks again to the staff :)

Michael Sweeney 
Rating:
5.0

Truck has very rough idle.

Vince Velardi 
Rating:
5.0

The staff provided an excellent customer service experience, the truck we rented was clean and in great condition, the staff was very friendly at all times and did a great job of educating us about the services provided and answering any questions we had. Thank you!

Mariconda Walsh 
Rating:
5.0

Great experience. Easy to reserve. Pick and return were also seamless. Will definitely use again.

Clayton Collins 
Rating:
5.0

Customer did not leave a comment.

RODNEY LEE 
Rating:
5.0

Great customer service. Very friendly and great overall experience

Cindi Walters 
Rating:
5.0

Great people. Great value for dollar. Love this location

Mitch Hagins 
Rating:
5.0

Customer did not leave a comment.

Mariconda Walsh 
Rating:
5.0

Mark and Amy Moses always take the best care of me. They are so professional and helpful. ABSOLUTELY WONDERFUL to work with.

WILLIAM POWELL 
Rating:
5.0

The people who work there r awesome very pleasant and very polite. I need them took their time out to make me a cup of coffee first thing in the morning they were awesome.

Diana Crandall 
Rating:
5.0

Customer did not leave a comment.

Holst Beall 
Rating:
5.0

Customer did not leave a comment.

Anton Shibu Albin Fernando 
Rating:
5.0

Very friendly and helpful staff . I will give them business again.

raziea fotouhi 
Rating:
5.0

Amy was AMAZING. Kind, knowledgeable, and informative!!!!

Erwin Jackson 
Rating:
5.0

Professional, courteous and knowledgeable. I highly recommend if you’re in need of moving equipment.

Whittie Lockett 
Rating:
5.0

Customer did not leave a comment.

Kevin Anderson 
Rating:
5.0

Customer did not leave a comment.

Whittie Lockett 
Rating:
5.0

The guy at the drop off was very nice and super friendly

Robert Breit 
Rating:
5.0

Excellent friendly service.

Robert Bible 
Rating:
5.0

It was great experience

Sharat Patel 
Rating:
5.0

Customer did not leave a comment.

Joseph Echols 
Rating:
5.0

Customer did not leave a comment.

Mitch Hagins 
Rating:
5.0

👍

SYED Jaffri 
Rating:
5.0

exellent service

christina Maranda 
Rating:
5.0

Multiple time customer, wouldn't rent from anywhere else! Always professional, always has everything I need.

Robert Boston 
Rating:
5.0

Outstanding, customer service, and a great facility. Highly recommend!

John Neubauer 
Rating:
5.0

Customer did not leave a comment.

Martin Colli 
Rating:
5.0

The young lady was very helpful upon checking in and out. Great attitude!

Shane Pinson 
Rating:
5.0

Customer did not leave a comment.

DIEGO LEON 
Rating:
3.0

I’m having a terrible experience with a rep name Bill Hitchcock about mileage I should not be charged for after the truck was turned in. I agreed to clean the rental so I wouldn’t be charged the cleaning fee. I was still charged the cleaning fee and additional fee for mileage because I took it to clean it out. The manager at the location did not say he was going to charge me additional mileage to clean the truck. I also gas the rental up on where I received it and was still charged for gas. All the charges I have stated need to be refunded back my card. I have never had an issue until now with Uhaul.

Victoria Gary 
Rating:
5.0

Mark and Amy Moses do a great job. I found the rental process easy, and Mark was able to find the lowest price to rent a cargo van. I would definitely recommend this location my friends to rent a U-Haul. Excellent customer service.

Wally Chambliss 
Rating:
5.0

the entire rental experience was great. Very helpful and easy to book

Erich Melsheimer 
Rating:
5.0

Great rental truck… Clean, Good radio and ice cold air. Good experience!

Bret Hegi 
Rating:
5.0

Customer did not leave a comment.

Ware Bedell 
Rating:
5.0

Excellent people, product and value. Amy and team are great. Van was outstanding.

Mitch Hagins 
Rating:
4.0

Customer did not leave a comment.

Craig JEROME 
Rating:
5.0

Fast and professional.

Scott Dallesasse 
Rating:
4.0

There were no issues with the drop off location. The only issue was with roadside assistance. It took an hour to get someone on the phone to connect us with a provider (which then arrived within another 35 minutes and was very helpful). I called multiple numbers and was on hold for 20+ minutes both times (after being told the wait time was 5-8 each time), tried to submit a request online, and attempted to use the UHAUL app to request help. Again, ultimately, the problem was solved but the amount of time it took to be connected with someone from roadside assistance was excessive.

Peyton Maddox 
Rating:
4.0

I used it only for 14 miles and filled up tank but still I charged for gas. The number showed gas mileage 16/gallon so I put 2 gallon gas and number didn't changed in monitor.

raziea fotouhi 
Rating:
5.0

Customer did not leave a comment.

Alain Lafourcade 
Rating:
5.0

Customer did not leave a comment.

Kevin Wagner 
Rating:
5.0

Great Rep.

Curtis Williams III 
Rating:
5.0

Customer did not leave a comment.

Ramesh Chunduru 
Rating:
5.0

No need for changes. You’re are doing a great job currently so just keep doing it the way you do!!

William Owen 
Rating:
5.0

Very friendly and helpful. They made the process easy and efficient. Would rent from them again!!

christa lortie 
Rating:
5.0

Customer did not leave a comment.

STEVE QUINN 
Rating:
5.0

We had a very smooth experience with Amy and her husband. Amy is a fortune teller; she suspected we would need more time with the truck and she was right!

Antoinette Bhattacharya 
Rating:
5.0

Customer did not leave a comment.

Jared Hendricks 
Rating:
5.0

Great customer service. A pleasure to work with.

Matthew Kramer 
Rating:
5.0

Multiple time customer, my preferred location!

Robert Boston 
Rating:
5.0

Very friendly and helpful

Jared Hendricks 
Rating:
5.0

I have rented trucks from this location many times and I have always had good experience. They are always courteous and treat their customers well. Very smooth and easy transaction

David Kim 
Rating:
5.0

The operators of this location are outstanding. They helped me hookup the trailer so I could get on my way quickly and safely. They are my go to location every time!

Todd Story 
Rating:
5.0

Customer did not leave a comment.

Peter Cullinan 
Rating:
4.0

Excellent Service

Suresh Reddy Julukuntula 
Rating:
5.0

Excellent customer service. Thank you

Darrell Wright 
Rating:
5.0

Customer did not leave a comment.

Shankar Sambasivam 
Rating:
5.0

The owner was very professional- best Uhaul experience ever!

MATT POPE 
Rating:
5.0

Customer did not leave a comment.

Robert Snyder 
Rating:
5.0

Comment--Communication with the location was great. Midgard actually answered the phone when I called, many do not. Would rent from this location again.

John Richard Cook 
Rating:
5.0

Customer did not leave a comment.

Dariusz Malacha 
Rating:
5.0

Customer did not leave a comment.

Bob Kelner 
Rating:
5.0

Customer did not leave a comment.

Mounir Farag 
Rating:
5.0

Customer did not leave a comment.

Lee Herman 
Rating:
5.0

Customer did not leave a comment.

Jeongmin Heo 
Rating:
5.0

Mark was extremely helpful and went above and beyond what I expected.

Alex Hennigar 
Rating:
1.0

I had to wait 20 mins and call 7 times ( no answer) to drop off my u haul truck and dolly. The man was rude and was wandering around in a golf cart outside the main reception office instead of attending. His name was Mark and very unprofessional and rude.

Mardia Ahmed 
Rating:
4.0

Very friendly operators and location.

Salil Vaijapurkar 
Rating:
5.0

The people at the facility were very professional and nice to deal with. I have never been in a cleaner vehicle with almost 87,000 miles. I would highly recommend UHaul.

edward corbett 
Rating:
5.0

Customer did not leave a comment.

joe Basilone 
Rating:
5.0

Great service- nice people to deal with

Daryle McManus 
Rating:
5.0

Customer did not leave a comment.

DAVID KIM 
Rating:
5.0

Customer did not leave a comment.

Diana Gray 
Rating:
5.0

The Uhaul location and moving company did an excellent job providing quality customer service.

Eric Sayles 
Rating:
5.0

The service I received was Awsome. I will go back here and hope you always have such nice people working there.

Eric Warmack 
Rating:
5.0

Customer did not leave a comment.

Paul D Bennett 
Rating:
5.0

Customer did not leave a comment.

Raul Gonzalez 
Rating:
5.0

No constructive criticism to offer. The truck was exactly as I expected. Amy (customer service) was excellent to deal with.

John Santander 
Rating:
5.0

Excellent customer service from Mark!!

HYLTON Epstein 
Rating:
5.0

Customer did not leave a comment.

HYLTON Epstein 
Rating:
5.0

Customer did not leave a comment.

Joseph Echols 
No reviews have been submitted for this location.

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