I would highly recommend that you appropriately explain the mileage system to customers so that they don't get charged for extra miles that they are unaware of.
Marshall Nichols
Customer Reviews for Midgard Self Storage Greenwood SC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything’ was EXCELLENT!!
Michael ThomasGreat staff
Marcel PiatekGreat location and assistance from employees
Jane EarmanNo improvement necessary. Thanks
Samuel LogginsGreat service! Alex was very professional and helped make the rental a pleasant experience. Will definitely use this location again in the future.
Tonya SprouseJust keep doing what ya'll is doing.
MICHAEL MURRAYNothing everything was great! The guy at the uhaul was cute and was very polite, and helpful.
Quintavious MorganThis is the second time I've rented here in 2 weeks. I pass by 2 other uhaul rental centers on my way to this one. It is worth the extra time and effort. Alex is professional, and the facility and equipment are well-maintained. He quickly hooked up the trailer both times, which is better than some others who refuse to lift a hand. I'll be back.
Melissa JohnsonNothing. Alex was fantastic. Already put a great review online.
Melissa JohnsonThe facility was clean and nice lady working there was so nice and accomodating. Great experience dropping off our truck.
Bryan JoboVery professional and friendly service..
Novie ClevelandIVThank you so much for service . Yes i would recommend my family and friends for storage and Uhaul service.
Valerie MorganBoth ladies in this location were extremely nice and helpful. They gave a nice homely aura! The location is extremely clean and organized the truck was super clean as well!
Brianna ShannonBritney's attention was very kind and very fast, it is a great service that she provide in that location.
Alexander Largo LopezThe Lady that hooked up my trailer was very nice and helpful.
David TrocheckI highly recommend Midguard Storage for you moving and storage needs. However, I have a huge problem with lack of communication with Uhaul truck rentals. I had arranged for a 15 foot truck a week in advance and received the cost of the rental. The afternoon before I was to pick up the rental I was informed that the Uhaul was not available and I had to seek out another location which was frustrating because I had hired movers to meet me at my loading location. The morning of picking up my rental, I was informed of the $.99 per mile rental charge. I ended up paying over $200 more than what I was originally quoted. Not happy at all with Uhaul!
Greg StevensI was very pleased with the whole experience
KERRY CARSONNothing. The younger African American girl who assisted us was perfect and understanding of our situation.
Steven CathcartBoth the clerk who was at the desk and Brittany, the manager were phenomenal. I was originally supposed to have storage at another location but the location did not have the unit they allowed me to book online and the employees were less than helpful.
GEORGE FINKENSTADTThe lady was great at the U-Haul place
Sammy WeaghingtonAlways a positive experience here.
PATRICK MILAMGreat, easy drop off experience.
APRIL MILAMBrittany at this location was beyond awesome. She was very professional and extremely friendly!!!!
Arthur luisNothing!! The service was absolutely amazing!! Both ladies were awesome! Brittany was wonderful. Very helpful and most of all so kind! I will use this location in the future and will definitely recommend them to anyone in need of a uhaul!!!
KAYLA LAKEI cannot think of any way to make it better. Cheyenne and Brittany were so helpful when I rented and returned my rental! They are awesome people! I will definitely use them again!
Amber SimmonsClean the trucks between rentals. The customer service was excellent!
TINA KONSEKWell, I reserved an appliance dolly earlier in the week but when I went to pick it up along with the trailer Saturday, this location didn't have one. It became a HUGE mess as we were moving a 600-pound safe and absolutely needed to have this dolly ... long story short, we thought we would be on our way to pick up the safe by 10 a.m. but it ended up being 1 p.m., which had a ripple effect in that the place we were picking up the safe from had to charge us for the late pickup, etc. Guys, I'm going to need reimbursed for this entire transaction to ever use U-Haul again. This was a huge mess. If you didn't have a dolly ready for us to use on Saturday, the website shouldn't have said that earlier in the week. We could have gotten a dolly someplace else but counted on having it ready to go when we picked up the trailer.
ROBERT SCHOENBERGERThis location is the ONLY location that I use! Staff here are so friendly, easy to talk to and very professional
ALEXIS BANNERMANI will not use Uhaul ever again. I have a contract that I received after we turned the truck in, and I have had an additional charge that is NOT on my contract. I have received no invoices and no proof as to where that charge came from. I will NEVER use Uhaul again, and I will NOT recommend anyone use them.
Susan ClarkIt was a great experience.
Hope PruittEasy and convenient easy access very helpful and friendly
phillip MooreYou all were great very patient and nice very helpful . I will be doing business with you again
Nona SlighEverything is great. The young ladies that works at that location are very nice and sweet.
MICHAEL MURRAYMrs Thompson had Great customer service made feel @ home 🏠 Troy White
Troy WhiteMade things easy!
Richard ChristianVery courteous and professional.
Leslie ThomasNo negatives, Cheyenne was great to deal with.
DAVID MILLERExcellent service! Friendly and Helpful! Highly recommend using!!
Thomas EvansKelly is great at her job and very thorough with providing information I will definitely recommend this location to anyone.
Brad SpearsWhen I had a problem returning equipment staff at this location told me they couldn’t help and I was on my own resolving the issue with U-Haul. They ultimately helped with a work around when the issue couldn’t be resolved.
George KennedyThe people are very sweet!
ALEXIS BANNERMANMessed up the pickup time, size of the truck, return date, and the truck we received would get stuck in gear while driving. I setup the rental three weeks in advance and they still screwed everything up.
Justin Crawfordvery helpful / understanding
Troy WhiteEverything was Great
Troy WhiteThe trailer was dirty inside, screws, paper, heavy dust and stains on the walls. The drop off location is charging me $16 for clean up. This is totally outrageous and uncalled for.. I expect a refund.
FABIO ESPINOSAI love the experience. Kelli is so professional and friendly. I am thankful for her. She makes everything easier. Thank you Kelli!
Jame Mocki have had more than this time exp, i have did storage here, and never had a problem
John BassVery clean and friendly. I would use them again for sure.
FABIO ESPINOSAN/A
Jean CauleyNothing! She was awesome! We loved her!
Beth BrewingtonThe attendant sat in the office and did NOTHING to help me hook up and leave. The trailer had damage to the wheel fenders when I picked it up. The attendant would not come out and take note of the damage. I had an appliance dolly rented, but I had to drive to another U-haul location to pick that up, and the one that I got was CRAP! The wheels hardly turned at all, and it made the whole moving experience a nightmare! NO ONE took any action to help or make it right with me. I should be reimbursed for 50% if the total charges of this rental.
Steven GoingsHonestly can't think of anything that needs to be improved on.
Dusty OuztsI'm satisfied with Midgard, their customer service solved my issue but I'm very disappointing with U-haul. I had schedule to pick up in a location close from home, somebody from U-haul called me and confirmed to pick up on that location and then they changed the location without call me. Once I got at Midgard they didn't have the truck that I needed
Francis HorigoshiNothing
PEARL BLAIR AIKENThe app wasn't easy to use. Being new to the 24/7 process, the location didn't seem educated on that process but seem to assume I knew how the process worked. When I had trouble with getting there on time to pick up, there was no one available to help in a good amount of time. We wasted an hour trying to get the truck.
Dewey Harling