Make sure the right equipment is there. No dolly that i ordered. And the key wasn't in the box abd no attendant around at the time of pickup to rectify. Had to wait an hour or more before somone showed up! Key was left in the seat it turns out. So in my opinion the manager needs to make sure things are correct before going to lunch instead of relying on the customer to follow instructions. The manager did his best to resolve the issue once he showed up though. With 13 or more trucks on the lot a.d no dollies something is being totally mismanaged. I had to take the only appliance dolly which i didn't want and was too heavy. I wanted the regular dolly. He said there was no way he could even get me the right equipment! The automated system is weird.
RICHARD M
Customer Reviews for Midgard Self Storage Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personal was a very polite person on a video screen, almost seemed like AI but was great.
Edward ONot personable, the gas was not where she said it was and there were more miles then it was supposed to be , I only drove 11 miles round trip when I got back it said I drove 21 miles, I didn’t take a picture of the mileage before I got in
Meghan GVery Helpful and friendly staff.
Lee Vexcellent service
Pedro eThere are homeless people in the building across in the same parking lot.
Thomas JVery nice and helpful attendant.
R. KStaff w knowledgeable and helpful.
LYDIA EThis location, the staff and the equipment is really great! I would and do recommend it to others!
Sadaya JYour desk guy called me irate. It was one of the worst experiences in my life. If you want details then call me. You should probably refund my money but I know you won’t.
Gregory HWas no equipment at all my friend she was very upset
Dorothy BEverything went as or better than expected
JAMES JThe price was excellent however, the virtual check in was confusing at times. Specifically the uploading of drivers licenses on the app. It did not allow for an uploaded picture and the app was never in focus so it delayed us by over 30 minutes because the picture was blurry. We also rented 20 moving blankets but there were only 6 available. We did receive credit but we were not planning on only having 6. Overall it was great and the price was very reasonable! The only reason I wouldn't recommend this location is because the virtual check in can be difficult, especially for older people to navigate.
Geri LEverything about this location was great. The gentleman that assisted me was very professional.
PAUL FMichael was awesome
Steve NBoth mirrors were not able to stay in one spot. Made driving difficult. I ordered a appliance dolly and it was not there. Had to drive to 3 different locations to get one. Made me drive over my miles also added an hour and a half to my time which made me late for my proir commitment. Not happy.
Douglas DCheaper and easy to use. Highly recommend.
Jane NGreat experience!
Neil TThe Manager, Michael already knew who I was when I walked in the door! Everything was ready for me and I was in and out in 5 minutes! Incredible customer service.
Lisa RVery friendly here and understandable I would recommend anyone to come here
Antonyo TExcellent in every way staff knowledgeable and helpful
James MThe location is very sketchy. The parking lot is damaged. Also the app is terrible. I will never use uhaul rentals again due to how awful the app experience was.
Margaret KMichael (the manager) was very polite, well informed and was on top of everything. Great customer service!!
William MUsing the remote attendant is a bit awkward and you need to access the app which can be challenging. But overall a very good experience.
Jeffrey CExcellent customer service....
Mary AGood survey, no waiting
Michael MManager was very accommodating and friendly.
RYAN MBetter directions on how things are suppose to go and where things are located with no attitude with it being someone’s first time. Overall the guy helping me at the end was very nice. The women that helped me do the reservation at the beginning wasn’t so much.
SHEENKA DAll the bullshit automated stuff sucks when you lose people you lose a personal touch like a real business should be U-Haul has been used by me. I’m 58 years old. I’ve used it 30 times in my lifetime at least and it was the hardest reservation to get accepted because it was all virtual online bullshit and no human being involved. It sucked.
Joseph TMichael does a fantastic job helping us with all the trucks we rent.
WESTON LCan’t think of anything because Michael does an awesome job.
WESTON LThe overall condition of the cargo van was fine however, there was a lot of hair in the seats from the previous occupant. Also, the dashboard was very dusty.
Stephanie BExcellent customer service and experience. Will use again for U Haul needs. Highly recommend!
Monica CNot having a person on site was not a good experience. I received conflicting information from two different representatives.
jeff cwas amazing. Great customer service and attention to detail. I had no issue with this site but the U-Haul reservation system was a mess. Fortunately got everything resolved and made things work correctly
Michael C