I really don't know what more can you do. Customer service was so great, when I need a U-haul truck for my next move, Migrad will be my go to place
Robert B.
Customer Reviews for Midgard Self Storage Greenville Two LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Extraordinario servicio al cliente
Avis C.Great
Joseph N.Tried to charge extra for gas and when I called to discuss this charge he just kept saying you will need to call customer service. Just be honest word of month is gold.
Joy P.Okay so I forgot the employee that helped me but it was a female I believe. She was super nice and helpful and you should hire more people like her. Gracias.
Bryson S.Just don't go anywhere. Everything was Excellent
Margaret S.Just carry on. William and Chris did great. Kept the hassles to a minimum. ¡Gracias!
John D.I was charged an "After Hours Service Fee" of $20.00 in error. I dropped the unit off while the office was open, and even spoke with the manager of the location when I gave him the keys. Further, when I tried to respond to the email from U-Haul when you sent my receipt, I found out that the email you gave is invalid. This is unacceptable and I want a refund immediately.
James M.If the service stay the same there's not much more to be expected. The young man in the office was super kind and helpful.
Karen F.I was not able to use mobile self checkin as I requested which messed up my timeline
JEREMY W.William was very helpful. The equipment worked well. Wry satisfied with my experience.
WALTER T.I got wrong information about returning the truck which resulted in me losing 2 hours of moving time and incurring additional expense.
Beth E.The price was insanely high and was charged $50 just to drive to fountain inn and back plus $20 for cleaning when I cleaned and swept after use
KELLI S.nothing because everything was good with my rental good costomer service.
OSCAR E.This place is very rude and unclean
MALIK R.The attendee was very well spoken, intelligent, and courteous. He checked out the vehicle after it arrived, and totally agreed about the Left headlight being about as dim as a flashlight. He also spent extra effort into giving me a refund on unopened unused blankets, which being only a 2 month employee was something he'd never done before, but he had a very good attitude about it and was very interested in having a happy Uhaul customer. It was the exact opposite attitude at the Durham location that I rented it from, where it seemed as if they couldn't have cared less about whether they gave me a safe truck or not, and the also seem to be lacking in common courtesy.
Randall S.Great professional service Stayed and observed the agent going over the vehicle and checking out the truck for completeness of contract. The truck was very easy to handle and maneuver. Very smooth drive and mileage and time allowed was way more than needed. Agent answered all questions and I had confirmation of return emailed to me before I left the site. Awesome experience and recommend U-Haul to everyone!!
JACK L.I originally scheduled the pick up of the truck at Comfort Storage in Mauldin, and while I understand that the previous renter did not return it the night before, I should have been notified prior to arriving the next morning and putting my entire move behind schedule because I had to go somewhere else for a truck. Also I wouldn't have prepaid that morning online because now I have to wait for a refund of my original rental.
KIMBERLY W.Taylor rocks! he was able to help me so much even when I realized the 1st truck I got was going to be too small. Fantastic attitude and professional to boot. Gracias
MICHAEL G.Charles was awesome nice respectful. And caring only thing was the computer been buffing all day long pushed me back from moving a little other than that my experience was wonderful
Jacqueline G.Everything was great
JARON C.Nothing. Excellent service.
TOMMIE S.On Saturday July 17th 2021, I was dropped off at Midgard Safe Storage to pick up their 20' U-Haul truck that I reserved with them weeks ago! However to my surprise, Midgard's U-Haul truck that I needed NOW was not available when I arrived on time! U-Haul REQUIRES the customer to notify them when canceling a rental but U-Haul and Midgard Self Storage FAILED me the customer, for not notifying me they had no truck!!! They knew this the day before! Who does this?!!! Why didn't they work on getting a truck ready the day before?!! At the very least why didn't they find one at another location the day before and let me know?!!! Midgard said their truck was damaged (un-rentable) the day before, (Midgard pointed it out to me parked out front), placed blame on U-Haul traffic for not calling me. (I see it at Midgard as well as U-Haul to promptly call me). They wasted our time and tried to burden us further to drive to another location. U-Haul and Midgard Safe Storage wasted enough of my/our time, not finding a truck, and my wife had an appointment, so I rented a 15' truck, wasted more time inside a hot humid smaller truck strategically stacking furniture etc and cramming items in a car. U-Haul and Midgard Self Storage of all businesses' should know better their important role on move day. Customers just need a good truck ready to go. People prep for weather conditions, taking time off work as my son did, dropping me off (wife who has plans), arrive on time not to waste time in Midgard's office. I'm not there to rent a smaller truck, find another truck location , drive farther, pay more, lose time, make my wife late, make my son wait as the day gets hotter, and end up possibly returning a truck two days later on a work day and be charged a weekend fee when closed on Sunday as some places do.
RONALD O.Always fast and courtesy service.
JAMES M.Some special deals , specially if I rent out the truck and one of your storages .
JADA R.The truck was not ready on time and Uhaul did not honor the guarantee
Lakeisha B.Nice people. Fast service
STEPHEN P.Cab was dirty, both cup holders and the floor were sticky.
Thomas S.I used your app to do the rental return, it's a mess.. To need to hire some good IT people to fix that app.. Slow, non responsive, didn't load correctly, did respond, kept crashing...
John P.Because the sweet lady at desk.
SUZANNE H.Make sure your 3rd party location, doesn't run the business like a Mom & Pop business!!!
DIONNE J.This location will need to rethink their customer parking. When I got there I was lucky to get a spot. Construction on the land next to them has made it so there isnt much room at all near the building. Otherwise the employees at this location were friendly and efficient. The young man knew his job and did it well. A- because of parking.
Andrea H.Extraordinario servicio al cliente
Daniel W.Heather is great!
RICHARD O.Ben was extremely helpful and I appreciated his great personality. 5+ Stars Ben !
Frederick S.Good customer service! Very helpful.
Tricia T.This site is under construction of some kind. Staff were helpful but parking is very tight for a 26' truck at the moment.
Amy C.Manager on site was very helpful and pleasant to work with. 5 stars.
FREDERICK S.I was not told of some charges so the price was greatly inflated from the $19.99 plus mileage. Then $100.00 was deducted from my card even though the inflated charges were $54.00! I was told my card would not be charged at all until the truck was returned and mileage was calculated.
KAYE S.Ensure that the photos in the check in site are accurate, had I not caught the mistake id have been held accountable for damage I did not do.
DARREL P.Heather was AWESOME!!
GERALD C.Great service 👌
KENNETH W.Just wish they had one-way.
Barry S.U-Haul called me back in less than an hour with a rental that we needed to make our move possible!!
Scott C.