I booked this location because it was the closest to our house. Only a couple of days before I was contacted that the location was no longer staffed so our reservation was changed to truck share 24/7. I don't know if this could have been a more miserable experience. It took an hour to pick up the truck, and then dropping off turned into a nightmare. I am incredibly unhappy with this whole experience and will endeavor to not need a usual ever again.
Sharla L
Customer Reviews for Midgard Self Storage Cumming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You need more car trailers. I had to drive too far to get this trailer when there were U-haul locations much closer.
Mark DJake was great
Gurmeet SVery professional
Jeffrey SGood morning our customer service at this location was great his name was Jake he handled it very professional and very kind he was awesome but the return that was done at the end of the day at night was not a good experience nothing to do with him he was great but we were two females sitting behind a building in the dark and having to go through the process and it wouldn’t find my location so we were having Technical difficulties which as you know would be worrisome when you’re by yourself and your two girls behind a building late at night having to take pictures in the dark not being able to pay attention to our surroundings I don’t know what you could do to avoid this but the app wasn’t working well and took longer than expected just to drop off But does not reflect the Customer Service of Jake;)
Michelle GPathetic - simply pathetic.
Tim LVery helpful and efficient.
Bert SEverything was super easy. The attendant was super friendly and helpful. Things could not have gone smoother.
Stephen RThe location was perfect from where I live. Customer service was excellent. The trailer was the latest design with the easy hitch set up. Overall a great experience.
Jack BIt was an easy drop off and done in minutes.
James MThe employees were fabulous! Great service!!!! The 15' truck needs to be replaced. Uhaul needs to send a new truck to this location. Other than that, we are glad to have them in the neighborhood.
Amanda LGreat customer service
James HFix the ventilation system so it goes somewhere other than defrost location. Other than that it was a great rental.
Carleton EI told attendant about LH headlamp module inop , he did not even note it anywhere. He never got out of his chair to check truck back in . Very serious safety concern and nothing was done for next poor customer.
Bruce BNothing all good!
Francis gDidn’t really talk with anyone, dropped it off in the back and they sent a final receipt via email. All good.
Karen MDid not have extras that I reserved. ex Dolly. Could not get into key lockbox. App experience was horrible. I am glad I do not have to use U-Haul any time soon.
Corey WReceived phone call just before pickup (9am) that trailer left turn/brake light wasn't working and "hadn't had a chance to contact UHaul to have them come and fix it". Had an identical trailer which wasn't due to be picked up until 1pm and we couldn't have that one. Took trailer with no left turn signal/brake light. When we returned at 8:30pm the other trailer that we couldn't have was still sitting there. Will never rent from this facility again. Only attempt to solve problem was "I'll see if I can find another one somewhere for you" which was done almost at time of pickup.
CRAIG SWould have been nice to have some help lifting the trailer off of the hitch
Chuck D