Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)

363 reviews

3949 National Rd   Triadelphia, WV 26059
(Rt 40, Call 304-547-5911 for u haul)

(304) 547-5886

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 547-5886

3949 National Rd
Triadelphia, WV 26059
(Rt 40, Call 304-547-5911 for u haul)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The exterior of the truck was pretty dirty and needed washed but the interior was clean.

Terry Fankhauser 
Rating:
5.0

Customer did not leave a comment.

BARBARA KASE 
Rating:
5.0

Customer did not leave a comment.

DIANNE STOUT 
Rating:
5.0

Customer did not leave a comment.

DIANNE STOUT 
Rating:
5.0

Perhaps be able to stop the rain when it's pouring down? Great people and great service. When we loaded the trailer and car, it was raining cats and dogs and that didn't stop them from keeping me on my schedule. Thanks Middle Creek Garage and for the lifetime of service you performed for my Dad.

Milan Vosvick 
Rating:
5.0

See above. Both are top notch with exceptional employees.

Glen Scott 
Rating:
5.0

Customer did not leave a comment.

Jim Stultz 
Rating:
5.0

Extremely friendly staff. Welcoming and knowledgeable

Jennifer Beck 
Rating:
5.0

Customer did not leave a comment.

Stuart Pavilack 
Rating:
5.0

I did pass along to Middle Creek that there was a little play in the steering, but truck ran great.

JAMES BRADFIELD 
Rating:
1.0

Customer did not leave a comment.

Eric Means 
Rating:
5.0

Overall good experience, pickup and drop off was easy and vehicle was in good shape

Trevor McMullen 
Rating:
5.0

Nothing but positive experience

carolyn bible 
Rating:
5.0

Customer did not leave a comment.

JERRY LYSESKI 
Rating:
4.0

Location was bit tricky but we found it with a phone call.Receptionist was very helpful and kind.

wanda scurlock 
Rating:
5.0

Customer did not leave a comment.

John Bishop III 
Rating:
5.0

Customer did not leave a comment.

Gary Kenney 
Rating:
5.0

Nothing.

DAVID YUNCKE 
Rating:
2.0

Customer did not leave a comment.

Kenneth Soehnlein 
Rating:
4.0

a bit of signage directing customers to the office would reduce confusion for first time renters

SALLY KLEIN 
Rating:
5.0

Customer did not leave a comment.

Steve Mcglumphy 
Rating:
5.0

Customer did not leave a comment.

charles hlebiczki 
Rating:
4.0

Customer did not leave a comment.

Gary Tafrawe 
Rating:
2.0

Uhaul dropped the ball over and over on this experience between a random rental cancellation, an employee forgetting to update my pickup time, and the truck not being at the alternate pickup location for 45 minutes. Regarding this location specifically though, after renting the truck at 4 pm Saturday and returning it 11 pm or so on that same Saturday, the truck was originally noted as "returned at 4:45 Sunday" which put me over the 24 hour rental period, attempting to charge me for 2 days. I can only assume it was this location not validating that the truck was there until late Sunday despite parking it exactly where I was told to several hours prior to returning it because I checked it in online that night I returned it.

Justyn Berlinski 
Rating:
4.0

Nothing

PHILIP SCOTT 
Rating:
5.0

Customer did not leave a comment.

charles hlebiczki 
Rating:
5.0

Customer did not leave a comment.

Eric Doty 
Rating:
5.0

Customer did not leave a comment.

Tom White 
Rating:
1.0

TRUCK SIZE NEEDED NOT AVAILABLE TO ME. WAS OFFERED ONLY SMSLL OFR LARGEST. TRUCK AT NO UPGRADE AND PAID 1500.00 MORE TO REBT LARGE TRUCK. WHEN I asked if they could get one for me, was told they go not do that. I yold her that I had never had that happen before, that U-Haul in Fl always assisted their customers. Shame on them

JENNIFER RAGAN 
Rating:
5.0

I wouldn't change the fast professional curtiousy I was given thank you

MARY LASHARE 
Rating:
5.0

Customer did not leave a comment.

Richard Greene 
Rating:
4.0

When utilizing the self pick up option, I was not able to get past the first step without the website being redirected to the login page. Luckily I chose the location I did that was open for business the day of pickup and was able to complete the checkout process. Please look into this issue so it doesn't happen to someone else who may be unfortunate to have a location with open business hours on day of pickup.

Michael Allen 
Rating:
4.0

Customer did not leave a comment.

Keith Fischer 
Rating:
3.0

Dont change my pick up location at the last minute farther away than my original location.

Brian Taylor 
Rating:
3.0

The vehicle wasn't very clean and the steering on the vehicle was a little scary. Any time you made a slight turn you had to over correct as the vehicle wanted to continue in that direction after you would try to straighten the wheel. We did however get the job done and the vehicle had plenty of power. One more concern was the placement of uhaul equipment in the rear of the truck ( dolly and moving blankets) They where placed on the side of the truck in the rear right in ur way and if you moved them and broke the seal you had to pay extra for them even if you didn't use them. Was a pain working around the equipment.

Carmen Bess 
Rating:
1.0

Customer did not leave a comment.

david franzoni 
Rating:
5.0

Customer did not leave a comment.

JANET BROOKINS 
Rating:
5.0

Customer did not leave a comment.

Patrick Monahan 
Rating:
5.0

The person I originally spoke to referred me to another location, because he said he was booked out, then the person at the other location said I couldn’t be found in the system, then I was sent back to the original location, then the wrong sized truck was reserved. It’s the new America. You have to get used to it. U Haul doesn’t seem to have it’s act together. It seems to have made everything under local control, and the National office has backed right off. Chaos is the result, as you can see. But nobody cares. It’s the new America.

Felix Daniher 
Rating:
4.0

Customer did not leave a comment.

Joseph Thomas 
Rating:
5.0

Great customer service. Awesome job

Chris Anderson 
Rating:
5.0

Customer did not leave a comment.

Haleigh Marlowe 
Rating:
3.0

The steering was way too loose. The truck needs maintenance to fix that.

Derek Blankenship 
Rating:
5.0

Customer did not leave a comment.

Logan Green 
Rating:
5.0

Customer did not leave a comment.

Joseph Dominquez 
Rating:
5.0

Customer did not leave a comment.

seth benge 
Rating:
4.0

Customer did not leave a comment.

Robby Buffington 
Rating:
5.0

Service first class! Have used Middle Creek and U-HAUL for many years...never a problem!

Jim Stultz 
Rating:
5.0

Online reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.

Paul Gwaltney 
Rating:
5.0

Send them to middle creek garage

charles hlebiczki 
Rating:
3.0

Customer did not leave a comment.

nicholas clark 
Rating:
3.0

Customer did not leave a comment.

Sean Tolon 
Rating:
5.0

Customer did not leave a comment.

Tom Tucker 
Rating:
3.0

Using after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.

VICKIE NEUMANN 
Rating:
5.0

Customer did not leave a comment.

ERIC Sylvester 
Rating:
5.0

Customer did not leave a comment.

kirby engle 
Rating:
5.0

Customer did not leave a comment.

John Porter 
Rating:
4.0

Customer did not leave a comment.

MICHAEL NELSON 
Rating:
4.0

Customer did not leave a comment.

Steve Conti 
Rating:
5.0

Customer did not leave a comment.

Randy Bernard 
Rating:
5.0

Customer did not leave a comment.

Joseph Dominquez 
Rating:
5.0

Customer did not leave a comment.

PATRICK STORER 
Rating:
4.0

Customer did not leave a comment.

RICHARD SKRABAK 
Rating:
3.0

There wasn’t a direct spot to park the uhaul, this location was very hidden.

James McDonald 
Rating:
4.0

The power steering needs some attention.

Joycelyn Pitts 
Rating:
5.0

Great service

James Brookins 
Rating:
5.0

Customer did not leave a comment.

Joseph Aston 
Rating:
1.0

The dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.

Valerie Wahl 
Rating:
1.0

Ripped off about $100.00! Charged to my card and not refunded.

MICHAEL RUDY JR COULTER 
Rating:
3.0

Customer did not leave a comment.

Sarah Liu 
Rating:
5.0

Customer did not leave a comment.

Milton Wine 
Rating:
5.0

Customer did not leave a comment.

Michael Reese 
Rating:
5.0

Great experience- everyone I met was very helpful and polite.

Patrick King 
Rating:
5.0

Customer did not leave a comment.

donald ebert 
Rating:
5.0

Customer did not leave a comment.

Michael Reese 
Rating:
4.0

Customer did not leave a comment.

EUGENE BYERS 
Rating:
2.0

The lockbox that was supposed to be on the back of the truck was across the street in front of the office. Due to this, I left with the truck over an hour later than intended. Also, there was a can of Sprite in the cupholder when I got in.

Rachel Pannell 
Rating:
3.0

Hard to find on google maps. The drop off is across the street from the main place to rent and drop keys. Busy road. Not much room to park

Brenda Esmer 
Rating:
5.0

Improve the call center. They give bad misleading information and have no care and tell you anything to get off the phone

Larry Paugh 
Rating:
2.0

Customer did not leave a comment.

charles sheedy 
Rating:
2.0

I went there at 5:30 in the morning to get my uhaul. I couldn’t find the key so I called and whoever I spoke with told me to look in the back of the truck because that’s where they keep them. But that was wrong. So he told me that he’ll take $50 off for an inconvenience and told me to go back at 9 when they garage opens. I went back and they couldn’t figure it out either. I finally got the keys at 10. And I got my bill and didn’t receive the $50 off. Needless to i probably won’t rent from them again

Dawn Killeen-Kalany 
Rating:
4.0

Customer did not leave a comment.

DAREN JOHNSON 
Rating:
3.0

People were great

Lewis Baber 
Rating:
5.0

Customer did not leave a comment.

Michael Medley 
Rating:
1.0

First trailer had a bad tire, (6x3) inch strip of tread peeling off. 2nd trailer had missing safety chains in the front and rear causing me to use ratchet straps. Uhaul rep was lost.

Michael Hammond 
Rating:
5.0

Customer did not leave a comment.

Barry Lifson 
Rating:
3.0

i had reservations in st clairsville equipment was not available and had to be relocated to a bigger trailer that i didnt need, unorganiized in st c and not dependable

shelly reinbeau 
Rating:
5.0

Customer did not leave a comment.

Barry Lifson 
Rating:
5.0

Customer did not leave a comment.

Bill Lanham 
Rating:
5.0

Very nice and friendly. Poor guy got drenched in a horrible rain storm just to hook trailer up for me A++++

Branden Hauger 
Rating:
5.0

Customer did not leave a comment.

bill lanham 
Rating:
5.0

Great service.

MELINDA ANDALUZ 
Rating:
3.0

Customer did not leave a comment.

Yvonne Kanters 
Rating:
3.0

Customer did not leave a comment.

Monica Gray 
Rating:
5.0

Customer did not leave a comment.

David Talbett 
Rating:
3.0

Customer did not leave a comment.

Alan Bowen 
Rating:
5.0

Everything was great

Ron Zandron 
Rating:
5.0

Uhauls website is terrible, however that is not that fault of Middle Creek

Austin Martin 
Rating:
5.0

Customer did not leave a comment.

Cassidy Lucas 
Rating:
5.0

Customer did not leave a comment.

William Martin 
No reviews have been submitted for this location.

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