Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)

316 reviews

3949 National Rd   Triadelphia, WV 26059
(Rt 40)

(304) 547-5886

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 547-5886

3949 National Rd
Triadelphia, WV 26059
(Rt 40)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service first class! Have used Middle Creek and U-HAUL for many years...never a problem!

Jim S. 
Rating:
5.0

Online reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.

Paul G. 
Rating:
5.0

Send them to middle creek garage

charles H. 
Rating:
3.0

Customer did not leave a comment.

nicholas C. 
Rating:
3.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
3.0

Using after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.

VICKIE N. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

kirby E. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

There wasn't a direct spot to park the uhaul, this location was very hidden.

James M. 
Rating:
4.0

The power steering needs some attention.

Joycelyn P. 
Rating:
5.0

Great service

James B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
1.0

The dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.

Valerie W. 
Rating:
1.0

Ripped off about $100.00! Charged to my card and not refunded.

MICHAEL RUDY JR C. 
Rating:
3.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Milton W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great experience- everyone I met was very helpful and polite.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

donald E. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

EUGENE B. 
Rating:
2.0

The lockbox that was supposed to be on the back of the truck was across the street in front of the office. Due to this, I left with the truck over an hour later than intended. Also, there was a can of Sprite in the cupholder when I got in.

Rachel P. 
Rating:
3.0

Hard to find on google maps. The drop off is across the street from the main place to rent and drop keys. Busy road. Not much room to park

Brenda E. 
Rating:
5.0

Improve the call center. They give bad misleading information and have no care and tell you anything to get off the phone

Larry P. 
Rating:
2.0

Customer did not leave a comment.

charles S. 
Rating:
2.0

I went there at 5:30 in the morning to get my uhaul. I couldn't find the key so I called and whoever I spoke with told me to look in the back of the truck because that's where they keep them. But that was wrong. So he told me that he'll take $50 off for an inconvenience and told me to go back at 9 when they garage opens. I went back and they couldn't figure it out either. I finally got the keys at 10. And I got my bill and didn't receive the $50 off. Needless to i probably won't rent from them again

Dawn K. 
Rating:
4.0

Customer did not leave a comment.

DAREN J. 
Rating:
3.0

People were great

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

First trailer had a bad tire, (6x3) inch strip of tread peeling off. 2nd trailer had missing safety chains in the front and rear causing me to use ratchet straps. Uhaul rep was lost.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
3.0

i had reservations in st clairsville equipment was not available and had to be relocated to a bigger trailer that i didnt need, unorganiized in st c and not dependable

shelly R. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Very nice and friendly. Poor guy got drenched in a horrible rain storm just to hook trailer up for me A++++

Branden H. 
Rating:
5.0

Customer did not leave a comment.

bill L. 
Rating:
5.0

Great service.

MELINDA A. 
Rating:
3.0

Customer did not leave a comment.

Yvonne K. 
Rating:
3.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Everything was great

Ron Z. 
Rating:
5.0

Uhauls website is terrible, however that is not that fault of Middle Creek

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Cassidy L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

First off lady didn't know what she was doing entering information messed the screen up three times i had appointment and almost Lost it cuz she didn't know what she was doing i would not recommend this location to anyone very poor equipment and services

jeremiah C. 
Rating:
5.0

Nice people

Edward R. 
Rating:
4.0

Took to long to be checked in because your site was having technical issues, not a problem with the local agent.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
1.0

They lied about the fees. Rip off!

Daniel E. 
Rating:
2.0

Dropped the truck off on Sunday with the same amount of gas we picked it up with and got a charge on my card for $14.88 for gas after we left. When I called he said it was 1/16 less than we picked it up. Seriously?? The gauge was just over 1/4 tank which is how we got it. Ridiculous.

NATALIE M. 
Rating:
4.0

The tires were all mismatched and the left rear was almost down to the wear marks. Wiper blades need replaced. I had dry roads so not an issue for me.

Al B. 
Rating:
4.0

Customer did not leave a comment.

Daryl E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Customer did not leave a comment.

janice M. 
Rating:
3.0

Communication!!

Terri Lynn J. 
Rating:
5.0

Customer did not leave a comment.

joseph T. 
Rating:
5.0

Customer did not leave a comment.

DEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
5.0

Excellent service. They made sure I had enough time with the truck as well. I would highly recommend them.

Jorge S. 
Rating:
5.0

Very efficient and friendly

NANCY W. 
Rating:
3.0

Customer did not leave a comment.

TAMMY D. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I realize that it is difficult to control the inventory of vehicles to insure that each reservation will be meet but when someone is moving the last thing people need is the stress over whether they will have a truck or not. Because what happens if on the Tuesday before moving weekend you call and tell someone they don't have a truck! Thanks.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Nikolaus S. 
Rating:
3.0

More parking space

Brenton G. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

I will never use this location again. Nor will I ever recommend this location to a friend.

David P. 
Rating:
5.0

GREAT customer service

keith M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

sherly W. 
Rating:
1.0

Have the trucks where the customer reserves them for. Two times I have gotten a truck to move, and both times I had to add approximately 20 extra miles onto the truck just because the trucks were further away from the place I wanted to pick it up. Which then added more money onto my total by $40-$50. Not satisfied at all.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

EARL K. 
Rating:
4.0

Let customers know at pickup that there are furniture pads and a dolly in the back of the truck taking up room. Customers should be given the option of having those removed, so they can use the whole capacity of the truck when needed.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

No suggestions. Everything was perfect!

Edmund S. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Best ever experience 100% plus satisfied. Everyone there very professional. Thank You to all.

MARK E. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
1.0

Customer did not leave a comment.

August L. 
Rating:
3.0

$0.79/mile is outrageous. After using the truck for a 50 mile round-trip and putting $22 gas back in the truck, I was $120 in and only had the truck for a couple hours. Will look for other moving options in the future.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Pat G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great

James F. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
3.0

Clean the trucks, there was some type of spill in the cup holder and someone just put a paper towel on it.

David P. 
Rating:
5.0

Everything went smoothly! Thanks for making our moving process a whole lot easier!!

WILLIAM S. 
No reviews have been submitted for this location.

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