Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)

340 comentarios

3949 National Rd   Triadelphia, WV 26059
(Rt 40)

(304) 547-5886

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(304) 547-5886

3949 National Rd
Triadelphia, WV 26059
(Rt 40)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

Uhaul dropped the ball over and over on this experience between a random rental cancellation, an employee forgetting to update my pickup time, and the truck not being at the alternate pickup location for 45 minutes. Regarding this location specifically though, after renting the truck at 4 pm Saturday and returning it 11 pm or so on that same Saturday, the truck was originally noted as "returned at 4:45 Sunday" which put me over the 24 hour rental period, attempting to charge me for 2 days. I can only assume it was this location not validating that the truck was there until late Sunday despite parking it exactly where I was told to several hours prior to returning it because I checked it in online that night I returned it.

Justyn B. 
Clasificación:
4.0

Nada

PHILIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
1.0

TRUCK SIZE NEEDED NOT AVAILABLE TO ME. WAS OFFERED ONLY SMSLL OFR LARGEST. TRUCK AT NO UPGRADE AND PAID 1500.00 MORE TO REBT LARGE TRUCK. WHEN I asked if they could get one for me, was told they go not do that. I yold her that I had never had that happen before, that U-Haul in Fl always assisted their customers. Shame on them

JENNIFER R. 
Clasificación:
5.0

I wouldn't change the fast professional curtiousy I was given thank you

MARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
4.0

When utilizing the self pick up option, I was not able to get past the first step without the website being redirected to the login page. Luckily I chose the location I did that was open for business the day of pickup and was able to complete the checkout process. Please look into this issue so it doesn't happen to someone else who may be unfortunate to have a location with open business hours on day of pickup.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
3.0

Dont change my pick up location at the last minute farther away than my original location.

Brian T. 
Clasificación:
3.0

The vehicle wasn't very clean and the steering on the vehicle was a little scary. Any time you made a slight turn you had to over correct as the vehicle wanted to continue in that direction after you would try to straighten the wheel. We did however get the job done and the vehicle had plenty of power. One more concern was the placement of uhaul equipment in the rear of the truck ( dolly and moving blankets) They where placed on the side of the truck in the rear right in ur way and if you moved them and broke the seal you had to pay extra for them even if you didn't use them. Was a pain working around the equipment.

Carmen B. 
Clasificación:
1.0

El cliente no dejó un comentario.

david F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

The person I originally spoke to referred me to another location, because he said he was booked out, then the person at the other location said I couldn't be found in the system, then I was sent back to the original location, then the wrong sized truck was reserved. It's the new America. You have to get used to it. U Haul doesn't seem to have it's act together. It seems to have made everything under local control, and the National office has backed right off. Chaos is the result, as you can see. But nobody cares. It's the new America.

Felix D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

Great customer service. Awesome job

Chris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haleigh M. 
Clasificación:
3.0

The steering was way too loose. The truck needs maintenance to fix that.

Derek B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

seth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robby B. 
Clasificación:
5.0

Service first class! Have used Middle Creek and U-HAUL for many years...never a problem!

Jim S. 
Clasificación:
5.0

Online reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.

Paul G. 
Clasificación:
5.0

Send them to middle creek garage

charles H. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicholas C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T. 
Clasificación:
3.0

Using after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.

VICKIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirby E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
3.0

There wasn't a direct spot to park the uhaul, this location was very hidden.

James M. 
Clasificación:
4.0

The power steering needs some attention.

Joycelyn P. 
Clasificación:
5.0

Great service

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
1.0

The dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.

Valerie W. 
Clasificación:
1.0

Ripped off about $100.00! Charged to my card and not refunded.

MICHAEL RUDY JR C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Great experience- everyone I met was very helpful and polite.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE B. 
Clasificación:
2.0

The lockbox that was supposed to be on the back of the truck was across the street in front of the office. Due to this, I left with the truck over an hour later than intended. Also, there was a can of Sprite in the cupholder when I got in.

Rachel P. 
Clasificación:
3.0

Hard to find on google maps. The drop off is across the street from the main place to rent and drop keys. Busy road. Not much room to park

Brenda E. 
Clasificación:
5.0

Improve the call center. They give bad misleading information and have no care and tell you anything to get off the phone

Larry P. 
Clasificación:
2.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
2.0

I went there at 5:30 in the morning to get my uhaul. I couldn't find the key so I called and whoever I spoke with told me to look in the back of the truck because that's where they keep them. But that was wrong. So he told me that he'll take $50 off for an inconvenience and told me to go back at 9 when they garage opens. I went back and they couldn't figure it out either. I finally got the keys at 10. And I got my bill and didn't receive the $50 off. Needless to i probably won't rent from them again

Dawn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAREN J. 
Clasificación:
3.0

People were great

Lewis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

First trailer had a bad tire, (6x3) inch strip of tread peeling off. 2nd trailer had missing safety chains in the front and rear causing me to use ratchet straps. Uhaul rep was lost.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
3.0

i had reservations in st clairsville equipment was not available and had to be relocated to a bigger trailer that i didnt need, unorganiized in st c and not dependable

shelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill L. 
Clasificación:
5.0

Very nice and friendly. Poor guy got drenched in a horrible rain storm just to hook trailer up for me A++++

Branden H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill L. 
Clasificación:
5.0

Great service.

MELINDA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvonne K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

Everything was great

Ron Z. 
Clasificación:
5.0

Uhauls website is terrible, however that is not that fault of Middle Creek

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassidy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

First off lady didn't know what she was doing entering information messed the screen up three times i had appointment and almost Lost it cuz she didn't know what she was doing i would not recommend this location to anyone very poor equipment and services

jeremiah C. 
Clasificación:
5.0

Nice people

Edward R. 
Clasificación:
4.0

Took to long to be checked in because your site was having technical issues, not a problem with the local agent.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla C. 
Clasificación:
1.0

They lied about the fees. Rip off!

Daniel E. 
Clasificación:
2.0

Dropped the truck off on Sunday with the same amount of gas we picked it up with and got a charge on my card for $14.88 for gas after we left. When I called he said it was 1/16 less than we picked it up. Seriously?? The gauge was just over 1/4 tank which is how we got it. Ridiculous.

NATALIE M. 
Clasificación:
4.0

The tires were all mismatched and the left rear was almost down to the wear marks. Wiper blades need replaced. I had dry roads so not an issue for me.

Al B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

janice M. 
Clasificación:
3.0

Communication!!

Terri Lynn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam R. 
Clasificación:
5.0

Excellent service. They made sure I had enough time with the truck as well. Los recomiendo, son excelentes.

Jorge S. 
Clasificación:
5.0

Very efficient and friendly

NANCY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMMY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

I realize that it is difficult to control the inventory of vehicles to insure that each reservation will be meet but when someone is moving the last thing people need is the stress over whether they will have a truck or not. Because what happens if on the Tuesday before moving weekend you call and tell someone they don't have a truck! Thanks.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba