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Martin T
Customer Reviews for Mid Carolina Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the ramps on the tow dolly was binding and was extremely difficult to extend and retract.
MARTIN WNothing. Excellent experience.
Charles MGreat place
Christopher HRental location was good. However the 26 foot truck was advertised on U-Haul page as a 600 mile tank. Drove 287 miles and it only got 3 mpg with not even a full or heavy load. Quite disappointed when filling it back up from almost empty. $150 gas used.
Charles SStaff is extremely helpful, and communicates exceptionally well! I've rented from them several times now, and they alway exceed expectations.
Charles SThe gentleman that helped me was very courteous and respectful, he also was very knowledgeable about the equipment and answered all my questions to help me better choose the equipment I needed.
TRAVIS MGreat Service and Friendy Staff
howard WQuick and easy! Very pleased.
Angela OOwner was very friendly and helpful.
James CHad scheduled my pickup location 3 weeks in advance. The night before it was moved to this one which opened an hour later and was 30 more miles away. My order was 26 foot truck, car carrying trailer, 5 dozen furniture pads, appliance dolly. The owner was late getting there. He didn’t have the dolly or furniture pads. Had to load without it which cause many items to be damaged. The truck and trailer wasn’t hooked up yet which made me get started loading even later. The only truck he had once he started it he noticed the check engine light was on. “I wouldn’t worry about it, it’s probably fine”. My thought was I’m about to drive 600 miles in this…. Found out the trailer brakes didn’t work which contributed to me getting into an accident half way on the trip.
Johnnie MThank you Mid Carolina Was a big mess without your help
John MThis was a 24 hour pickup office was closed. Manager met me to make sure everything went ok. Great customer service. Thank you again to that manager.
Glenn HI will probably never use uhaul again This is the 2nd time I used you and both times had issues when picking up a truck
William ATrailer wiring only had a flat plug. Had to go to parts store to buy one. Maybe recommend to customer to bring round 7 blade adapter. Had plenty at home.
stan hExtremely rude. Racist and uninviting.
Stacey DGreat service and quick at check in
Ryan MBest customer service I have ever had at this pick up location.
RICHARD RGreat management
Troy JCustomer Service was great, and even went back to rent a storage place for the next month or two.
Lori MGreat place to rent from and I always rent from Chris. Very friendly
Tenisha DThe original estimate was for just under $150. Based on my mileage estimate of 150 miles. Actual mileage was just less than 100 miles. Yet the bill was still $150.
GUY CThey were so nice and accommodating. Will definitely recommend them to everyone. thanks again for your help and personal attention!!.
HERBERT SPick up was nice and easy access. Site owner paid attention to detail and checked everything over before I had left. Thank you!
MICHAEL CGreat service at pickup.
HENRY HHe was very helpful!
Mark KHe was very nice and helpful!
Mark KI don't know what previous renter had I'm truck but there were ants everywhere can we just check trucks to ensure no bugs are present. Thank you
TENISHA DNot so friendly. There wasn’t a clearly marked place to drop off vehicle. We were met by a man hollering at us. Then he continued to ask sarcastic questions and belittling comments. I do not recommend picking up or dropping off here. Especially if you are a women. It’s a shame that some people think they can speak to their customers with such contempt.
Cindy HThe gentleman that was working was very polite and helpful.
ANGELA PUpon walking in, the guy didn't greet me, then just stood there, I said good morning how are you. Still he stood there. I told him I had a reservation and told him my name. He said well your early. Then he went out side and didn't check anything. Long story short. The wires had a short in them. So I drove across alot of states with no lights on the trailer. I swept out the trailer in the beginning. Upon returning the trailer. I .are sure it was cleaned out. And told them what happened. They said they could reimburse me 10.00.
TOTI OPerfect for what I needed to do! Don't change a thing!
Alexander OVery friendly and professional.
Freddie BSmoothest pick up ever. Excellent support.
Freddie BCustomer service and help was fantastic.
Timothy BThis service sucked. I was charged for gas when I put gas in it. The gas guage was where the paper showed it should be. The service guy argued with me when I know I put gas in it. I was charge almost 85 dollars for 2hrs use. And got charged for gas that I put back. I will never use uhaul again nor will recommend it to anyone. Then offers to refund gas after 10 business days. You guys such. Ots not even the money for the gas its the fact that you automatically charge people for gas and if they don't challenge it you keep their money that makes you a crook.
Aaron DConvenient quick and professional.
Christopher H