Customer Reviews for Mid Atlantic Truck Sales
(U-Haul Neighborhood Dealer)

204 reviews

8466 Fort Smallwood Rd   Pasadena, MD 21122

(410) 439-9702

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 439-9702

8466 Fort Smallwood Rd
Pasadena, MD 21122

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We contacted two U-Haul places before this, one in Dundalk and the other in Pasadena. They were disasters. The persons we dealt with were not friendly or motivated to help in any way. We went to one other U-Haul at Jumpers Hole Road/Ritchie Highway and that gentleman was very helpful and it led to us finally finding a truck on Ft Smallwood Road, through his help. The people we dealt with there was again, very helpful and pleasant. If we have occaision to need another truck, we would go directly to the Ft. Smallwood location.

KEN GREEN 
Rating:
3.0

No one at location after 5, not clear where to park truck. Reserved 15’ truck had to drive 26’ truck. Took too long to find solution which was to go back to original location for a third time and get much larger truck.

James Burnett 
Rating:
5.0

Overall very nice to deal with

Edward Johnson 
Rating:
5.0

Customer did not leave a comment.

DALE HALL 
Rating:
5.0

You’re the best keep it up

Jalal alshishtawi 
Rating:
5.0

Very accommodating. Friendly and helpful.

Deborah Szarko 
Rating:
5.0

Customer did not leave a comment.

Gerald Grahe 
Rating:
5.0

Customer did not leave a comment.

Tina Marie Smith 
Rating:
5.0

Customer did not leave a comment.

CHRISSY CARPER 
Rating:
5.0

Customer did not leave a comment.

Amanda Milbourne 
Rating:
5.0

Customer did not leave a comment.

Dawn Silvious 
Rating:
4.0

Customer did not leave a comment.

Mark Schroeder 
Rating:
5.0

Customer did not leave a comment.

RICHARD ANUSZEWSKI 
Rating:
5.0

Customer did not leave a comment.

James Broughton 
Rating:
1.0

Vendor did not clean off truck when it had snowed. Also there was a discrepancies in mileage. Would not rent from them again.

THERESA SYME 
Rating:
5.0

My experience was wonderful and will referral to them. Thank you!!

STEPHANIE FITEZ 
Rating:
5.0

Customer did not leave a comment.

Brian Cain 
Rating:
5.0

Accommodating and welcoming, had the truck ready for me at arrival and was able to drop off when done efficiently.

Jorge Rivera Toro 
Rating:
5.0

Customer did not leave a comment.

John Huber 
Rating:
4.0

Thankfully took picture of gas tank because facility tried to say gas was at 5/8 tank when it was rented at 1/2 tank. Little details matter when you are taking people's money. Information needs to be accurate to ensure an excellent experience.

RYAN MARI 
Rating:
4.0

Customer did not leave a comment.

David Nelson 
Rating:
5.0

Customer did not leave a comment.

DANA GONCALVES 
Rating:
5.0

My experience was perfect. I would recommend mid Atlantic truck sales location to everyone.

Greg Roy 
Rating:
5.0

Customer did not leave a comment.

Brian Herpel 
Rating:
5.0

Tremendous customer service! Very professional and totally accommodating.

Melissa Elliott 
Rating:
5.0

Customer did not leave a comment.

Holly Brown 
Rating:
5.0

Customer did not leave a comment.

Scottie Brown 
Rating:
5.0

Great convenience. Easy in, easy out arrangements. Wonderful customer service. Thanks!!

Skip Lee 
Rating:
5.0

Customer did not leave a comment.

Steven Bidinger 
Rating:
5.0

Only problem we had was the air conditioning did not work. Very helpful and friendly

Carol Jackson 
Rating:
3.0

Location was subpar. Difficult to tell it rented UHaul from street. The person that helped me however was WONDERFUL!.

RON BRISTOW 
Rating:
4.0

My overall experience was great. The staffs were helpful and knowledgeable. The only area of improvement I’d recommend is the nationwide call number. It takes too long to get to speak with a person and I’d typically be transferred 3x per call, waiting on hold each time.

David Opdycke 
Rating:
1.0

I was given the wrong vehicle,so there was a discrepancy with milage like 10,000 to be exact. Contract was one van given another..Wiper was broke and the hose for fluid kept coming off...Brakes where bad..The customer service Rep.Melissa was rude because the web sent us to Ritchie Hwy and her location was Ft.Smallwood got rude bc I told her I would be there in 15 minutes..She basically called me a liar about the web gave us direction to another location made me wait until she pulled it up on her computer to see if what I was saying was a lie.Van was not up front waiting it was in another lot we had to go find it ourselves.. It was totally not worth $ 275.00 to have to go through her rudeness and a vehicle with many malfunctions ..Will never return to this location again!

Christy Meng 
Rating:
4.0

It was a little unclear where to leave the truck.

Rebecca Schmaus 
Rating:
5.0

Customer did not leave a comment.

Joan Rabin 
Rating:
1.0

Half the blankets I ordered were wet and mildewed and smelly. I had to call customer service so I could throw them away. Customer service was awesome but the location itself should not be recommended.

Bette Donahue 
Rating:
5.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

They were quick and courtesy very good people there

ron helmick 
Rating:
2.0

The individual that we dealt with was rude, and it was difficult to get needed information from her. The cab of the truck smelled strongly of cigarette and the floor was covered in ashes. I also cannot reach them to make sure my balance was adjusted. Their phone number is a fax machine.

Laura Jewell 
Rating:
5.0

Customer did not leave a comment.

Brad Weesner 
Rating:
4.0

Customer did not leave a comment.

Bryan Teves 
Rating:
5.0

Customer did not leave a comment.

Kenneth Pemberton 
Rating:
5.0

Customer did not leave a comment.

CURTIS LEMAY 
Rating:
5.0

Customer did not leave a comment.

Neil Nelson 
Rating:
1.0

They charge more pet mile than the website says they are cheats

Josh Wood 
Rating:
5.0

Always good service. Well maintained equipment. Friendly sales people.

Skip Lee 
Rating:
5.0

I use this facility frequently. The management is warm and caring. The equipment is always ready (when it's available). The pick up and drop off always works well. Thank you.

Skip Lee 
Rating:
4.0

Customer did not leave a comment.

melissa jensen 
Rating:
5.0

NO IMPROVEMENTS NEEDED, VERY HAPPY WITH UHAUL.

Pamela Walker 
Rating:
1.0

Customer did not leave a comment.

Tamara Scantlebury 
Rating:
5.0

although office was small and did not see any "accessories" such as boxes, blankets, etc, was clean personnel were professional. Gave me great service and a Military Discount. I love this location, rented from here before. Same great results back then too!

MANUEL IGLESIAS 
Rating:
5.0

Customer did not leave a comment.

Debbie Brickner 
Rating:
5.0

Inside cargo area had multiple leaks in roof.

Mark Collins 
Rating:
5.0

Customer did not leave a comment.

Amy A Campbell 
Rating:
4.0

Customer did not leave a comment.

kathy wallace 
Rating:
5.0

Customer did not leave a comment.

Brian Canuel 
Rating:
4.0

It was a great experience

Ron Anderson 
Rating:
4.0

Customer did not leave a comment.

Meghan Will 
Rating:
5.0

Customer did not leave a comment.

Earl White 
Rating:
5.0

The experience was very positive and the person helping me was knowledgeable.

Mark Harrington 
Rating:
4.0

An email to me after dropping off the trailer did NOT include an attachment with my receipt. I still don't know what is my charge. I have asked for a repeat of the email + attachment receipt.

Andrew Scott 
Rating:
4.0

Very helpful and friendly staff.

Olga Rakitina 
Rating:
4.0

Customer did not leave a comment.

Bryan Smith 
Rating:
4.0

The only criticism is that this location has a jam-packed parking lot making it very dicey to enter and exit with a big truck. Otherwise they were very friendly and speedy with their processes.

Kelly B. Hegebarth 
Rating:
5.0

Customer did not leave a comment.

Tim Gibson 
Rating:
5.0

Customer did not leave a comment.

ANDREW JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Ron Johnson 
Rating:
5.0

The staff was very helpful through the whole process.

Hunter Bevis 
Rating:
5.0

Rented again the next weekend and again they accommodated my every need. Thanks again guys.

KRISTI WERNER 
Rating:
5.0

They made it such a breeze as always.

Kristi Werner 
Rating:
5.0

Customer did not leave a comment.

RINA MORGAN 
Rating:
5.0

Staff was helpful in answering questions and setting up trailer.

Peter Wong 
Rating:
5.0

this was the best experience that i have ever had with u-haul.the young lady that waited on me was very pleasant and professional.

daniel miller 
Rating:
5.0

Customer did not leave a comment.

Glenn Duvall 
Rating:
5.0

Customer did not leave a comment.

Kimberly Householder 
Rating:
5.0

Very nice people even helped me fold my moving blankets to help me avoid $20 fee

MICHAEL BUTTON 
Rating:
1.0

My wife and I had an appointment at 10 AM. We got to the location at 10 AM and we were not helped until 10:30 AM. Then we found out that only one furniture dolly was available (we reserved two) and only 6 furniture pads were available (we reserved two dozen).

Sarah Salter 
Rating:
2.0

Customer did not leave a comment.

MICHELLE COLL 
Rating:
2.0

Customer did not leave a comment.

shanay russell 
Rating:
3.0

Hard to see the sign, only used key dropbox so really hard to comment.

Chris Rowley 
Rating:
4.0

The staff was very polite and helpful. Parking at this location is rather tight, I appreciated the staff offering to park the trailer for me (and took them up on the offer!) The 6x12 cargo trailer was clean and well kept. It worked perfectly for my half day moving project.

Chris Teves 
Rating:
5.0

Customer did not leave a comment.

Joseph Crisp 
Rating:
3.0

Customer did not leave a comment.

JOSEPH SYLVESTER 
Rating:
3.0

Customer did not leave a comment.

TERESA OSWALD 
Rating:
3.0

Was not informed that blankets needed to be folded upon final drop off.

ANGIE GEBELE 
Rating:
5.0

The manager was very helpful in trying to fulfill my reservation even though he didn't have the equipment I wanted at the time I wanted it. I appreciated his efforts.

MAX DUDZIC 
Rating:
3.0

Customer did not leave a comment.

Timothy Boyd 
Rating:
2.0

The people were nice but Uhaul in general needs to stop with all the hidden fees.

JASON HARE 
Rating:
3.0

Close the Edison, NJ, location for unsafe practices that could have killed me and my family. I will be looking for other sources for this type of need.

ROBERT MENRAD 
Rating:
5.0

Customer did not leave a comment.

KRISTAL WEAVER 
Rating:
5.0

Customer did not leave a comment.

ANDREA FADOR 
Rating:
5.0

Customer did not leave a comment.

FRANCES JONES 
Rating:
5.0

Customer did not leave a comment.

CHRISTENE MASON 
Rating:
5.0

Customer did not leave a comment.

Cuff Cuffley 
Rating:
4.0

Customer did not leave a comment.

CHRIS DANIELSON 
Rating:
5.0

Customer did not leave a comment.

emmett dugger 
Rating:
3.0

Customer did not leave a comment.

JENNIFER Glaudemans 
Rating:
4.0

Just to let Uhaul know. The original return location I went to, Pasadena Citgo, is closed.

Clarence Ramsay 
Rating:
5.0

Customer did not leave a comment.

Dave Garrison 
Rating:
5.0

Customer did not leave a comment.

OLALEKAN OYETOLA 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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