The app is glichy
Patrick M
Customer Reviews for Mid America Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck mirrors were filthy, but the birds just won’t seem to stay off of them! Great location, easy access and excellent office manager! 👍🏼
Kim MVery convenient location to base housing
Anthony JFuel was not actual on receipt. I returned fuel level (less than full) to the rented level. Added 3 gallons for 25 miles, for a 15' local use rental. They charged me a top off fee of $8.55, which means their trucks get 5 miles to the gallon mostly empty? I take before and after pics of mileage, fuel and condition always. I've rented about 8 times in 4 months for moving local, there needs to be a more accurate Guage or computation.
Brian BVery convenient. Easy process. In and out.
Matthew RBe on time! Had a reservation for 9am (same time location opens) and no one was there. Very frustrating when you have a reservation and people waiting to start moving.
Kevin KStacy in the St. Louis traffic office who I spoke to on the phone is always helpful and makes things easy! She let us pick up the trailer early free of charge which was much appreciated.
Madeleine HAll is fine. Thank you
NOLBERTO BI will need a better trailer next time
Juan HGreat Experience, very easy to work with this site.
Tom CGood and thorough service. Very sweet nice respectful young lady
Linda GMobile drop off failed me! I hand to to call it in to a representative.
Chalotte JI did an after hours drop off so I did not meet the staff there.
Richard HGreat customer service at this location!!!
Kenneth GThe guy said he wasn’t able to adjust our bill due to the fact that we didn’t get the afore said pads. So we had to call the original store to make sure that they refunded our money for them.
Robert JEverything was fine - no recommendations needed
Lee HThe guy was completely rude because he had to clean up a little bit of dog hair that I missed. He also dinged my for not having enough gas in the tank when I left is at 3/8s like it said too. Absolutely poor customer service
Trey RDon't change a thing
Steven HNicki was great
gwendolyn jEverything was great! Brandon knows his stuff and he was a pleasure to work with.
Christopher SFriendly staff!
Richard HJason is awesome!
John GQuick and efficient pickup and drop off. Needed a few more days and got it with quick phone all. These folks truly understand what moving is all about. Highly recommend.
Brian WI actually booked the rental at the storage location at Carlyle Road and 161 in Belleville and the man there was extremely helpful as well! He and the man at the location where I picked up the trailer were both very helpful. I appreciated them both very much!
Sheri CThe u haul web site is terrible! It constantly fails. Generally after filling in all your data! There is no reason it should take 45 minutes to close a rental. MidAmerica and it's people are terrific! But the U haul rental program should be scrapped! I would be very reluctant to go through that again.
Steve LThe gentleman that helped check me in was friendly and helpful. He took the time to explain how to hook the trailer up to the 26ft uhaul. This was very much appreciated! The only issue I had was driving a little further to pick up the uhaul-the uhaul closest to me did not have the size truck I needed.
Tanya RKinda put in the boonies
Joel PCheck engine light was on, I informed clerk, ended up being spark plug and ignition coil misfire which led to a very sluggish truck and very bad gas mileage…probably paid an extra $75-100$ in gas due to this
Michael HNone
Gary UUnlike my other location rental a month ago that called hours in advance and offered to hook the trailer up without request, none of that this time. I even stood outside 10 minutes before the guy came out. The return site for both rentals was very responsive however.
Peter MEverything was excellent
Jonah DBetter inventory where I actually live. Uhaul had zero trucks available in my county.
Angela MNo improvement- the manager was courteous,professional, and pleasant to work with.
Paul HThe lady who helped me, was very helpful. Came out on a very hot day and made sure I had everything and helped me get the car hauler hooked up correctly. Thanks!
Donald BAgent was very helpful and pleasant to work with. Facilities were very clean and professional.
joe lWebsite was easy to use and the staff at the MIid-America location was phenomenal. I got in and out of the office in less than 5 minutes. Truck was clean and in good working order. Great experience- Thanks
Shaun WA clerk with attitude
David RAwesome customer service
Lawanda WTonight, I’m in shock!! I went to U-Haul because I trusted their equipment and their representatives. This is not the Case with this rental. I rented a car hauler, I did this in Illinois and traveled over 900 miles with this trailer. When, I got home and removed the chains and straps, the car was being backed off when the trailer completely came off the bumper of the truck. The attendant didn’t connect the trailer correctly and his inspection to ensure safety did not happen. My aunt and I could have been killed with so many other individuals because of the lack of professionalism to ensure your customers safely. So yes I’m terribly upset with this experience to say the least.
James RThe truck was very difficult to keep steady as the alignment was very bad. It was a lot of work keeping it in my lane. The drivers door was not easy to keep closed as well. The vehicle needs servicing the attendant was very friendly and helpful and said she would arrange the maintenance. It's very dangerous to be driving, still the truck was a big help even considering the issues.
James MThe gentleman was helpful getting everything set up, however less than a mile down the road, the door fell off of the trailer in the middle of the highway while I was driving. I called the service number to explain I was able to return the trailer to the same location. I was told that I would receive a call within 3 business days from a manager about a refund, however I have received NO such call. My money should be refunded, and I should be compensated. I drove 4 hours to St.Louis to be able to pick up furniture, and came back to Indiana empty handed.
Katherine MGreat job, as always! Thank you!
MARK STwice as expensive as expected
ISAAC DI'm a little disappointed that the UHaul dealer in Okawville, where I reserved the transport, couldn't service me... they set up a transport at the new baden uhaul dealer. Then they didn't have one and I got shuffled to the Belleville dealer. The place was fantastic, but 20 minutes away and 20 minutes back when there is a dealer in town less than 2 minutes from my house... 5 day notice should have been enouf time to get one delivered to the closer store..
PATRICK SI actually used them 2 times in April to rent trailers to move to Atlanta. Brandon was as helpful those times as when I returned the equipment yesterday.
CHARLES RGreat service! Truck was clean and ready to go. Pick up and drop off process was easy and quick!
JAIME H