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Karl P
Customer Reviews for Michigan Sports Academy Livingston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Andrew BU haul is out dated in that they still use flat 4 wire plugs when all modern cars and pickups with trailer package use 7 wire RV plug. This forces customer to have or buy adapter from u haul to hook up to trailer. Also u haul has no tongue jacks which shows disregard for customer safety, forcing them to dead lift tongue to put on or off tow vehicle. Because you are cheap, I have to risk injury renting your units.
BRENT BAgain easy peasy
david bDropped off after hours.
Jeffrey ADoing a great job
wendy cCharge me $40 for an extra day that was only 6 hours late and I called to tell them I was going to be late. I filled the gas tank and drove 55 miles when I turned it in the gage was a little about 3/4 full and that was where it was when I picked it up. I was charged for 3 gallons of gas.
David mThe U-Haul mobile app, was very difficult to use. This should not be a reflection on the location as I am sure they have no control over this. To be perfectly frank, your app is awful and I will not use it again when needing a U-Haul.
Bret MI can never get the app to work. I always have to go back and click the link to pick up or drop off the trucks through the website.
Paul FEverything went extremely smooth on both ends.
Donald WThe truck was old and drove that way. The front tires were worn badly and I worried about a flat or a blowout the whole time..
Douglas TDrop off location apologized for the unsafe trailer we were given and took full notes on what was wrong with it.
Emily LThe person who used the car carrier before us brought it back covered in mud. You could not even see the Uhaul paint or logo. It was a mess, but it worked fine for our purposes. We did not clean it before returning it because it was so badly muddied. On a good note, the young man who helped us was incredibly nice, knowledgeable, and helpful. I would rent again from this location.
michelle jSelf check process was horrible. The app did not load so I was unable to check-in my vehicle and had to take additional time out of my day to call and get it cleared up. I like U-haul, but will definitely rent from a store location next time.
Rob WCould use some more lighting in the parking lot for night returns
Paul FStaff at the business were well experienced in getting the equipment ready to take. I think the only thing to be aware of is that you exit there lot onto Grand River which is a busy road. Can be challenging with a large truck and trailer
Jacob CThe app was not working, and the internet site moves very slowly on mobile devices- it took me an extra 30 minutes at both drop off and pick up times to complete the questions. If the app worked I think it would have been faster
Alaina RGreat place to rent from check in and out was quick . Will definitely use them whenever I need a rental
Josh DReally nothing. The customer service was really good. The man was very friendly and I would use them again and recommend them.
Patricia WMy only comment is that the man who helped us was amazing and the process was so easy. I would leave him a thousand positive reviews.
Sadie ESkip and the MSA crew do an awesome job taking care of their customers….
Michael MThe owner was so helpful and kind to us. Everything was perfect.
Tom HMSA runs a very tight ship. Thanks Skip and Crew. Awesome people…..
Michael MQuick, efficient service.
John PVery nice to work with
JEFFREY BVery nice and friendly quick to get you on the road
JEFFREY BThe online check in process was atrocious. It would not work, we had to download the app, we had to wait over 20 minutes for the verification process and the number that they called from was not that same number that they said they would. All around a truly terrible check in experience.
Chase OEverything was clean and neat, Employee was very helpful. Explained how the trailer doors locked and unlocked. Very reasonable pricing for an enclosed trailer to move some furniture across town.
John PTruck upon arrival was no properly refueled by previous renter. Showed up and the truck was on E, low fuel with 30 miles to E.
Melonie RCargo area leaked due to rain during move. We had a few items that did get wet. Had to "rush" the move to insure all other items were not damaged.
JIM JSand and leaves in the trailer. I'm still waiting for a returned notification like the last time I rented one.
Scott WGreat place! Felt a great presence while their. Owners hire good people to cover their front. He was very educated, kind, and polite. A+++ from me! Probably will be back next week to do it all again!
Carly MThe check in and drop off were extremely smooth and the service was excellent. I would use this location for any rental needs. Great job.
Brian HNothing needs improvement 😁. The young man was very friendly and professional. This location will be the only place I rent uhauls from when I need one
Angela ANice young man
Sandra FI dropped the truck off after hours so I did not enter the building. The drop box was clearly labeled which was great. The app for off hours drop off skipped verifying anything about the truck and went straight to the "Thank You - please put keys in drop box" but otherwise was fine.
Emily SThe gentleman was very helpful, the only issue we had, informed the agent about how poor the brakes were! That’s it only. Thankyou! I hope you look into the brake issue on this vehicle. Randy McCumsey
Randy MThe vehicle worked excellent and did everything I needed it to. I had a brake fail on the vehicle which leaked brake fluid onto my driveway and stained it. I called the place that I dropped the vehicle off too and notified them of the issue.
Kevin KTruck was on empty when i got it. Nit quarter tank. Guy was made aware i returned it with more gas than when i got it. Also i did not get out of the store till almost 11 a.m
Chris NMy Uhaul rental experience went very well. The 20' truck was at the location per reservation. Vehicle was clean and ready to go. Pickup was OK, as I used the mobile app. (Before office hours) Connection was slow due to no internet. Had to use wifi hotspot on phone. Over all pickup process time was 40 mins. Next rental I would not use mobile app pickup or drop off but use the rental office.
robert wThe millage limit was off. I did not extra miles to get from place to place. You charged me 14 dollars more because we were not exactly from center of city to center of city. The 14 miles can be easily addressed by driving to and from the Uhall location. This is really bullshit.
Matt SNothing.
Benjamin REasy rental process. One notch above a NASCAR pit stop. Thanks for making a busy day a little easier.
Richard GI never did catch the ladies name, but she was very helpful and kind. Helped me get a rental at last min. I definitely will recommend.
Andrew JEverything about this rental experience was awesome. The person who helped us pick up is very knowledgeable and professional. The drop of was great too, with a link we added pictures, mileage, and fuel level and that was all. Great experience overall.
Cynthia MBilling got all messed up. Hopefully John fixed it. Everyone I worked with Mike Kerr, John, Carl and Tanner were all very nice.
Mark BThe truck was pretty old and beat up - it had some serious bad rattles! It did the job but we almost had to yell to hear ourselves talking.
Garry GMake the online process easier.very frustrating
David DOperator was great, helpful, friendly
John SNothing
Ian MEasy to pick up and I dropped it off before they opened the next day.
suzanne bHelpful, easy and good quality trailer. Door was a little sticky, so possible to add maintenance to movable parts for future rentals.
Keith WNothing the service was reliable and great.
Mark Hturn in was OK had to prod the guy to sign that I returned the trailer
JOHN R