It is very inconvenient that Michaels Upholstery closes at noon each day. Pick up was a nightmare. And I couldn’t call them to ask questions or make the reservation because they close at noon. Michaels did a great job pre-pickup. They called me to verify my reservation and the items we had requested. The gal said our order included an odd number of blankets and hand trucks and that that has been happening with online orders. Good job Michaels. U-Haul — please fix your website. The App at pickup: I could not get the app to recognize my order. It just showed up blank over and over while my wife kids were sitting in the car (on a blazing hot day). I took time off work to pick the truck up so I was loosing billable hours. I called the 800 number (which Michaels actually told me to call if I had issues at pickup. Good job Michaels!). I made the mistake of having the automated system call me back instead of waiting on hold. TURNS OUT that it takes 2-3x as long for automated call back as just waiting on hold. I called back and got a hold of customer service after a shorter wait. Very patient and helpful. But it took the gal 20 mins just to get the app working. We finally discovered that it wasn’t recognizing my phone number but needed my email. U-HAUL - please fix the app! I tried several times to update and reinstall the app and restart my phone. My wife also tried from her phone. Then we had issues getting the app to recognize my camera so it wouldn’t take photos of the truck or drivers license. Customer service had to use a work around via text message and the web. Drop Off: went just fine and pretty fast.
Kristopher M
Customer Reviews for Michaels Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back needed to be swept out a little better. Truck ran great. The ramp was very hard to installed in the holders to use the ramp and very hard to get out.
Marvin RSweet family operated business that did a great job making sure I had the truck I needed for my move. Thank you
JESSICA MEasy pick up and drop off. The people were friendly and helpful, I will use them again next time I need something.
Greg NAsdfghjklp
CHRISTOPHER LThis location is outstanding, they always go above and beyond, they have outstanding customer service! This location will always get my repeat business.
john aEasy, great customer service
alexander dEasy drop off..staff helpful and friendly. Thank you
Janet BThey were busy and hot, but they were quick and efficient.
Gilbert BNothing at this time.
JOHN CNo comment.
JOHN CEverything was good. Staff was kind and professional.
Robert GI arrived early to pick up the truck, and it was already ready for me. The staff was very helpful!
Mark BFucking put cruise control in the truck.
Collin MI didn’t step foot inside. I dropped off a truck after their noon close time.
Heather MVendor was helpful and pleasant
Karen RDon’t use U-Haul. I was not suppose to drop off at this location. They originally gave me a wrong location, and after hours and multiple phone calls I finally got information for a location that would work
Andrew RThis location is basically unintended. A sign at checkin requests blankets and equipment to be secured with a padlock the user must provide. Would have been nice if U-Haul made this very clear in bold print during the rental process.
JOEL SQuick and convenient, Friendly staff.
Don HThe Remote drop off location was hard to figure out at first. Again, make sure you take plenty of photos of your mileage and gas guage in addition to the truck.
Eric BMichael is an exceptional asset to the uHaul company. Thank you for your time.
Elvin AGreat experience
John HPick up and drop off location friendly
WILLIAM MMuy buen servicio.
Xuihcoatl AVery good experience. All the explanations on operating the equipment were very well.
Steven AFriendly service
Jennifer GNothing everything was perfect very kind very professional and very very helpful the motorcycle trailer that I needed was already rented and the motorcycle trailer that I got instead worked even better little did I know great service and this is now the second time I've used this location the first time I brought a trailer from Las Vegas thank you for your service great work God bless
Robert WTrailer had multiple issues on our drive. Used roadside assistance 3 times and ended up having all 4 tires replaced and wiring fixed on trailer. That process was very easy each time, however, ended up adding a significant amount of time to our drive.
Andrew DOn the app i noticed that information was changing without notice. ie drop off time, size of vehicle.
charles pTried to return vehicle and there was an error. I better not get charged for returning vehicle on time with an U-haul issue
Chris MThe owner was fantastic! Friendly, courteous, helpful and so easy to work with. 10 Stars!
JENNIFER WNothing!
Bruce HMichaels great to work with and helped us with everything we needed
CARTER CThe inside was dirty and we had to sweep it out and when we left with our full load we had a blow out of one of the tires
Mari VAwesome service, kind and helpful aat a reasonable price
BENJAMIN LVery friendly and helpful! Smaĺl van perfect for my job.
DONALD Ccheck in and out was super easy and the guy at the store was friendly and helpful.
jason sNothing. Michael was very helpful and truck and tow trailer was ready when I got there!
PETER HWent above and beyond helping me with light hookups
ROBERT GBest service ever! Michael was extremely helpful in helping us off load our van from the transporter and unhooking it from our 45’ coach. Then maneuvering it out of the way so we could get our rig back out on the street. Excellent!!
DENNIS GVery friendly and helpful
FABIAN EMichael was very helpful and courteous.
BRIANA MMichael was a pleasure to rent from as always, very friendly and expedient with hook-up of the trailer, knowledgeable and professional.
MATTHEW HMichael is the best. I could have rented the same trailer for another vendor who was actually closer, but I wanted to give Michael my business.
PATRICK HThe shop owner was a very nice and courteous person
MICHAEL DCustomer service was Awesome!
MICHAEL GThe experience was excellent. It was quick and easy to pick up the trailer. It was in perfect working condition. The whole process was very efficient.
SCOTT KMike was very helpful. He provided a trailer after my reservation at a near by Uhaul was not available. Marty contacted Mike and they took care of me.
MICHAEL S