Customer Reviews for Michaels Service Center Inc
(Distribuidor de U-Haul del vecindario)

897 comentarios

820 W Franklin Blvd   Gastonia, NC 28052
(Hwy 74 W)

(704) 865-0444

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 2:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(704) 865-0444

820 W Franklin Blvd
Gastonia, NC 28052
(Hwy 74 W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 2:30 p. m.
  • Dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Yolonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven todd M. 
Clasificación:
4.0

The people at this location was great! Was very quick and efficient. Very happy with the service from this location. Now the truck itself is a different story. The truck has numerous issues and shouldn't be on the road, especially going from North Carolina to Ohio.

LISA B. 
Clasificación:
3.0

I found the check out process to be ridiculous. Take a picture of this and take a picture of that. Of course, you don't know all this until you are about to drop keys in the hole on the door. Too many questions. Or, you can pay them an extra $20.00 and they will do it. Also, the pay per mile is also ridiculous. Far too many charges. Used to you paid the initial cost of rental and replaced the amount of gas used. Now, not only do you do that, but pay per mile. U-haul is ripping people off.

davidmattthew K. 
Clasificación:
2.0

The person I spoke with on the phone was rude and had no information that I was requesting. I ask how it worked for me to get my rental after regular business hours. How do I get a key and so on. Guy said hell if he knows. I told him I don't know how to do the online check in and out after hours and he told me I had until 5 o'clock to figure it out. He was no help to me at all. Luckily, you guys at Uhaul made it easy to follow online.

todd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamorris W. 
Clasificación:
3.0

Have an employee explane the controls of the cab area. Some people might not understand them. Just a suggestion.

eric andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander F. 
Clasificación:
3.0

The truck ran horribly. The drivers side head light was out. It smoked upon starting. Truck needs work.

Brandy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason Y. 
Clasificación:
5.0

Nothing. Vince went above and beyond to make sure we had everything we needed. Great place to rent!

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
5.0

The staff is very friendly and accommodating.

MICHELE D. 
Clasificación:
5.0

Good service

allen wayne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marialisbon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYVIS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry H. 
Clasificación:
3.0

The price to rent the truck is not reasonable for the move. Then we get charged extra for mileage. Next time I will more likely go with a different carrier.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen D. 
Clasificación:
5.0

I had a great experience

JOHN G. 
Clasificación:
2.0

Uhaul customer service changed my pickup/drop-off location which was further from my house than initially anticipated. I was charged for extra mileage even though the truck was guaranteed to be at the original location, only a few miles from my home.

Teresa A. 
Clasificación:
1.0

We showed up 15 minutes before scheduled closing and they were locked up and no on was there. The return box was not well marked.

Aaron S. 
Clasificación:
5.0

everyone at michaels service center was very attentive to every detail throughout the rental process.was a very comfortable experience.i would recomend this service center to anyone .

GARY G. 
Clasificación:
4.0

couldn't have done it without UHaul !

sheryl ellada M. 
Clasificación:
3.0

The drop off location was fine. A little frustrating that they weren't willing to change a drop off location for me. Even though it would have been a day early for my drop off day.

Rebekah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

as always top notch service...fast proffesional service...will recommend to everyone who needs uhaul or automotive service....would give 10 stars if possible

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
5.0

was left to find a trailer after another local provider (tonys service station in bessemer city) decided to close an hour early leaving me with no trailer after reservations had been made days earlier...thank you again for staying late and helping me with my auto transport needs. will recommend to everyone...they deserve all the awards that have been earned

ROBERT H. 
Clasificación:
5.0

Awesome customer service, I highly recommend them!

MARCUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James I. 
Clasificación:
4.0

Easy going service-oriented

Mohamed Z. 
Clasificación:
1.0

The big guy who doubles as a mechanic knew I declined insurance yet it got added and when I complained to him later, he had the nerves and said “ well cry baby just come by for your little $14”. That was completely disrespectful.

Peter A. 
Clasificación:
5.0

Everything was wonderful

janicelittlejohn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORY W. 
Clasificación:
5.0

All went very smoothly !

SHERYL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Nothing. Thank u for yr truck.

GERALDINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

natatashashavon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Easy and affordable!

Adrian M. 
Clasificación:
5.0

The service was second to none... I will use them again!

william W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITZI M. 
Clasificación:
5.0

Staff were very helpful and friendly!!! Will use again in the near future!

Daniel B. 
Clasificación:
5.0

Great experience for us.

Emogene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDY D. 
Clasificación:
4.0

The truck which I received ran rough and felt like it had a misfire. Overall the location I rented from was great to deal with. Will definitely rent from here again.

Scott K. 
Clasificación:
5.0

The online check in didn't work.

STEPHANIE B. 
Clasificación:
1.0

Staff nasty and lack of professional attitude

NDUKA A. 
Clasificación:
5.0

Can improve nothing. Everything went smoothly. ¡Gracias!

YOLANDA H. 
Clasificación:
3.0

It felt like it was an inconvenience to wait on U-Haul customers. Just not a good "customer service" environment. They don't answer phone nor do they return calls.

david eugene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

keshiahines B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
3.0

The online pickup wasn't simple enough. It took me 30 minutes to get the information uploaded to checkout and get my rental on the road. Some of these things could have been done in advance such as contact information and photo ID. I was at the location at the time I expected to start moving and wasted 30 minutes. When I gave an estimated drop off time I didn't take this into account.

Lester K. 
Clasificación:
3.0

El cliente no dejó un comentario.

angelayvette P. 
Clasificación:
4.0

Very friendly staff!

LARRY D. 
Clasificación:
5.0

Bobbie is absolutely amazing. I mean, just incredible. I'm going through a divorce and renting equipment to move your life around in a painful situation is already extremely difficult, so having someone there with a warm smile, and a caring heart meant the world to me. I'll always be grateful for the kindness and patience she exudes.

BRANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
4.0

The uhaul leaked and all of my stuff was solved by the time I made it to my destination

Shadilynne C. 
Clasificación:
5.0

GREAT SERVICE!!!!

BRANDY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER R. 
Clasificación:
5.0

Great customer service and Very polite

everlene N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY M. 
Clasificación:
4.0

The truck got to the 50 mile empty before i got out of the state on 322 south. It only had an 1/8 of a tank when i pulled out the gauge said under a quarter in the lot. It is only 9 miles from there when it turned on the 50 mile warning. I told her that and she called me a lier but in other words. quote. Ee never let a truck go out of here with less than a quarter of a tank. I would not have written this excerpt she basically called me a lier. I told her so that they could keep a better eye on it not as a problem. Gracias.

Michael F. 
Clasificación:
5.0

Great people...Great service....

Rita F. 
Clasificación:
5.0

Awesome customer e

MARIANNE N. 
Clasificación:
5.0

Everything was perfect!

MELISSA L. 
Clasificación:
5.0

The staff was super friendly and helpful.

Nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine M. 
Clasificación:
5.0

The Michael's UHaul doesn't need to improve. Bobbie and Chad are pros at what they do. I always use them for my truck rental needs.

DORIS G. 
Clasificación:
5.0

The process was online and surprisingly easy.

Felicia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNETTA C. 
Clasificación:
5.0

The cigarette smoke in the office was overwhelming.

LAURA V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Making the process shorter.

KIM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt A. 
Clasificación:
3.0

The location of the key drop box was not easy to find. Had to leave the truck and return when they were open to bring the key.

Kenyia W. 
Clasificación:
3.0

Don't cheat people on gas after they done paid over 400$ for just 2 days

michaelscott P. 
Clasificación:
2.0

Me cobraron $115 por el camión más pequeño y aun no me devuelven el deposito

Omar A. 
Clasificación:
5.0

Great place

JONATHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY A. 
Clasificación:
3.0

2 miles from location my truck showed a message that the right side trailer lamps were out. All lamps should be checked before releasing equipment.

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
4.0

NOTHING

sharon C. 
Clasificación:
5.0

Nothing both locations where I picked up and dropped off we're great! No issues!

Brent J. 
Clasificación:
1.0

I drove in town for my rental! The receipt says I drove 43 miles! How I'm the hell can you drive 43 miles in town! I rented a truck at the same location a year ago and drove in town. My mileage was billed correctly. For IN TOWN!!!! This locations trucks are now being set to triple the mileage! There is no way that I should have been charged such a ridiculous, outrageous, overage amount!!! So my comment is to quit over charging on mileage on rental trucks!!!! UHaul at this location is scamming customers!!! The speedometers are set to overcharge on mileage!!!!

cathy M. 
Clasificación:
5.0

Everything was perfect. Trailer was cleaned, serviced and all lights were working. Being an over the road truck driver I pay close attention to safety issues that could cause unnecessary time lost during the trip, such as proper air pressure in tires and things like have enough grease in wheel bearing

glenn T. 
Clasificación:
4.0

Online checkin did not work and was super frustrating but otherwise a good experience.

Melinda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth J. 
Clasificación:
5.0

Great and prompt service with informed helpers that spoke with knowledge about the u-haul size just right to meet our family's moving needs.

johnnie W. 
No se han enviado comentarios para esta ubicación.

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