We showed up 15 minutes before scheduled closing and they were locked up and no on was there. The return box was not well marked.Aaron S.
Customer Reviews for Michaels Service Center Inc
(Distribuidor de U-Haul del vecindario)
Gastonia, NC 28052
(Hwy 74 W)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 2:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
everyone at michaels service center was very attentive to every detail throughout the rental process.was a very comfortable experience.i would recomend this service center to anyone .GARY G.
couldn't have done it without UHaul !sheryl ellada M.
The drop off location was fine. A little frustrating that they weren't willing to change a drop off location for me. Even though it would have been a day early for my drop off day.Rebekah R.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Michael D.
as always top notch service...fast proffesional service...will recommend to everyone who needs uhaul or automotive service....would give 10 stars if possiblerobert H.
El cliente no dejó un comentario.Rebecca F.
was left to find a trailer after another local provider (tonys service station in bessemer city) decided to close an hour early leaving me with no trailer after reservations had been made days earlier...thank you again for staying late and helping me with my auto transport needs. will recommend to everyone...they deserve all the awards that have been earnedROBERT H.
Awesome customer service, I highly recommend them!MARCUS G.
El cliente no dejó un comentario.CARLOS R.
El cliente no dejó un comentario.James I.
Easy going service-orientedMohamed Z.
The big guy who doubles as a mechanic knew I declined insurance yet it got added and when I complained to him later, he had the nerves and said â€œ well cry baby just come by for your little $14â€. That was completely disrespectful.Peter A.
Everything was wonderfuljanicelittlejohn M.
El cliente no dejó un comentario.CORY W.
All went very smoothly !SHERYL M.
El cliente no dejó un comentario.ANDREW M.
Nothing. Thank u for yr truck.GERALDINE P.
El cliente no dejó un comentario.natatashashavon F.
El cliente no dejó un comentario.Thomas W.
Easy and affordable!Adrian M.
The service was second to none... I will use them again!william W.
El cliente no dejó un comentario.MITZI M.
Staff were very helpful and friendly!!! Will use again in the near future!Daniel B.
Great experience for us.Emogene A.
El cliente no dejó un comentario.ANTHONY S.
El cliente no dejó un comentario.BRANDY D.
The truck which I received ran rough and felt like it had a misfire. Overall the location I rented from was great to deal with. Will definitely rent from here again.Scott K.
The online check in didn't work.STEPHANIE B.
Staff nasty and lack of professional attitudeNDUKA A.
Can improve nothing. Everything went smoothly. ¡Gracias!YOLANDA H.
It felt like it was an inconvenience to wait on U-Haul customers. Just not a good "customer service" environment. They don't answer phone nor do they return calls.david eugene E.
El cliente no dejó un comentario.keshiahines B.
El cliente no dejó un comentario.Stephen D.
The online pickup wasn't simple enough. It took me 30 minutes to get the information uploaded to checkout and get my rental on the road. Some of these things could have been done in advance such as contact information and photo ID. I was at the location at the time I expected to start moving and wasted 30 minutes. When I gave an estimated drop off time I didn't take this into account.Lester K.
El cliente no dejó un comentario.angelayvette P.
Very friendly staff!LARRY D.
Bobbie is absolutely amazing. I mean, just incredible. I'm going through a divorce and renting equipment to move your life around in a painful situation is already extremely difficult, so having someone there with a warm smile, and a caring heart meant the world to me. I'll always be grateful for the kindness and patience she exudes.BRANDY H.
El cliente no dejó un comentario.NATHAN H.
The uhaul leaked and all of my stuff was solved by the time I made it to my destinationShadilynne C.
GREAT SERVICE!!!!BRANDY H.
El cliente no dejó un comentario.ALEXANDER R.
Great customer service and Very politeeverlene N.
El cliente no dejó un comentario.CATHY M.
The truck got to the 50 mile empty before i got out of the state on 322 south. It only had an 1/8 of a tank when i pulled out the gauge said under a quarter in the lot. It is only 9 miles from there when it turned on the 50 mile warning. I told her that and she called me a lier but in other words. quote. Ee never let a truck go out of here with less than a quarter of a tank. I would not have written this excerpt she basically called me a lier. I told her so that they could keep a better eye on it not as a problem. Gracias.Michael F.
Great people...Great service....Rita F.
Awesome customer eMARIANNE N.
Everything was perfect!MELISSA L.
The staff was super friendly and helpful.Nicholas F.
El cliente no dejó un comentario.Geraldine M.
The Michael's UHaul doesn't need to improve. Bobbie and Chad are pros at what they do. I always use them for my truck rental needs.DORIS G.
The process was online and surprisingly easy.Felicia C.
El cliente no dejó un comentario.ARNETTA C.
The cigarette smoke in the office was overwhelming.LAURA V.
El cliente no dejó un comentario.Anthony M.
Making the process shorter.KIM G.
El cliente no dejó un comentario.MARY M.
El cliente no dejó un comentario.Roosevelt A.
The location of the key drop box was not easy to find. Had to leave the truck and return when they were open to bring the key.Kenyia W.
Don't cheat people on gas after they done paid over 400$ for just 2 daysmichaelscott P.
Me cobraron $115 por el camiÃ³n mÃ¡s pequeÃ±o y aun no me devuelven el depositoOmar A.
Great placeJONATHAN L.
El cliente no dejó un comentario.Cameron B.
El cliente no dejó un comentario.KIMBERLY A.
2 miles from location my truck showed a message that the right side trailer lamps were out. All lamps should be checked before releasing equipment.thomas B.
El cliente no dejó un comentario.Barbara H.
Nothing both locations where I picked up and dropped off we're great! No issues!Brent J.
I drove in town for my rental! The receipt says I drove 43 miles! How I'm the hell can you drive 43 miles in town! I rented a truck at the same location a year ago and drove in town. My mileage was billed correctly. For IN TOWN!!!! This locations trucks are now being set to triple the mileage! There is no way that I should have been charged such a ridiculous, outrageous, overage amount!!! So my comment is to quit over charging on mileage on rental trucks!!!! UHaul at this location is scamming customers!!! The speedometers are set to overcharge on mileage!!!!cathy M.
Everything was perfect. Trailer was cleaned, serviced and all lights were working. Being an over the road truck driver I pay close attention to safety issues that could cause unnecessary time lost during the trip, such as proper air pressure in tires and things like have enough grease in wheel bearingglenn T.
Online checkin did not work and was super frustrating but otherwise a good experience.Melinda S.
El cliente no dejó un comentario.Seth J.
Great and prompt service with informed helpers that spoke with knowledge about the u-haul size just right to meet our family's moving needs.johnnie W.
El cliente no dejó un comentario.Danielle S.
El cliente no dejó un comentario.augusta M.
Awesome location. People are always helpful and courteous.Michele S.
Staff was very efficient and helpful.Robert B.
I was taken care of quickly and politely, but the facility itself is definitely lacking. Its dirty and cluttered and does not feel inviting to a customer.Jacob M.
Great experience with U-Haul! Great experience with Michael's Service Center, Inc.! Will definitely use again, given the opportunity. Nothing to do with the location, product, or the service quality - but the remote cell phone check in and check out didn't work for me. It couldn't detect my location, even though that was switched on for my phone. Not a problem to just talk to someone in person though.Michael C.
El cliente no dejó un comentario.angela C.
El cliente no dejó un comentario.Michele S.
Service was polite, professional and helpful. Will rent there again.Michele S.
This was a great experience - friendly and helpful!Madeline K.
El cliente no dejó un comentario.DAVID O.
The location was good but I only went there because someone stole the trailer I reserved the night before from a different location and didn't find out until I got there which caused me to almost miss my appointment.Seth M.
El cliente no dejó un comentario.ROBERT C.
I made a reservation 4 or 5 days before pickup. My reservation was scheduled as in person. The morning of move 29 minutes before I was scheduled to pick up the truck the reservation was changed to online pickup. I was already at the location when I found this out because the location was closed. I did not sign up for online pickup and my mobile device would not allow me to create a new account. Therefore I had to drive to another location 10 miles away. I lost over an hour of my time and had people waiting for me to help with the move. This is unacceptable and extremely incompetent. I will never use this location or Uhaul again.Marc B.
El cliente no dejó un comentario.randy L.
Excellent service!mileswatson C.
Bobby has been great both times I've rented a U Haul from this location. Highly recommended!!ty W.
very personable, remembered my name!phillipjames S.
El cliente no dejó un comentario.mark W.
Everyone there were friendly and so very helpful.dana J.
The tow dolly had a flat tire just sitting in their lot. . Employee charged me another $25 for helping me with Tow Dolly. That was never mentioned up front and seems unfair..CARYL S.
Best place to pick up a rental Fast and helpful. In and out in 20 minutes people were greatKenneth F.
El cliente no dejó un comentario.Jason N.
It was a very convenient location for us. The staff was very friendly although the computer was down we were still able to get the truck on time.MARCO S.
El cliente no dejó un comentario.Darrell A.
El cliente no dejó un comentario.Jasmine B.