I cose the self guided pick up and I still had to go inside and deal with the owner. The vehicle they gave me the heater did not work and it was a cold unpleasant ride.Joshua S.
Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online return was extremely difficult to use. Photos would not upload properly. Had to redo return photos multiple times.Kenneth K.
Customer did not leave a comment.Keith G.
best location in charlotte. You better give this place a bonus for giving uhaul a good nameAdam A.
Customer did not leave a comment.Michael L.
Was to expensivegert M.
Customer did not leave a comment.OLEN F.
The price said $63 it doubled after it was returnedMairaannfaith M.
Customer did not leave a comment.ben L.
please take better Maintenance care of your trucks.Anita H.
Customer did not leave a comment.Tom W.
Customer did not leave a comment.george H.
Keep Bobbi Sue workingLEONARD C.
Customer did not leave a comment.Beth D.
Customer did not leave a comment.leanna B.
Customer did not leave a comment.Stephen M.
Just keep doing what you're doingLAWRENCE C.
We got the truck and it was very clean and the Lady on We Franklin was very friendly, and courteous got you in and out thank you.Mary kay B.
Customer did not leave a comment.Tyler C.
thanks, they hooked and unhooked trailer I will rent again from this locationscott C.
Very nice people at this location and will use them if needed. Thanks, RayRay S.
Customer did not leave a comment.James W.
It was an awesome experience! Thanks to everyone at UHaul on W. Franklin Blvd. Great group of people!janice C.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Martin W.
Always a pleasure to rent from UHAULColin W.
Customer did not leave a comment.Teresacox M.
Customer did not leave a comment.Jesse L.
Nothing it was a great experience and the people at Michaels Service Center Inc were extremely helpful!debbiejones S.
Customer did not leave a comment.Lisafaye M.
Customer did not leave a comment.georgewilliam B.
great customer servicebiggerstaff F.
Receptionist was very friendly, helped us, even if we had the mobile pick up. And explained the drop off process perfectly. Will be coming back to this location. It was very easy to return as well.Rubi T.
Customer did not leave a comment.Michael T.
Great customer services! I didn't get the women's name who helped me but she went above and beyond , compassionate. Needed to extend my time as I thought I wouldn't need more then 6 hours but it was no worries she took care of me and saved me as well. Greatly appreciate. Also easy check in with no wait time. The fastest I ever booked a reservation online and was in and out in less then 5 minutes.Breannamonique B.
Customer did not leave a comment.Donnakay B.
Customer did not leave a comment.Alexia M.
Everything was great nothing to improve 👍MYA M.
The trailer worked fine, no issues!rob A.
I can't say enough about this U-Haul store. I use them often, as I work with families helping them obtain stable housing. One Sunday, I couldn't get the app to work so I could use mobile check in and Vince happened to be inside. He helped me rent my truck even though it was his day off. This time, it was no different. Vince is so nice and helpful. Makes any process easy. This is my go to place for U-Haul rental in my city. If you need a U-Haul, go see Vince. Tell him Tasha sent you!LITASHA W.
Customer did not leave a comment.Peter A.
Van chips all over front seat, the ac only blew out of the defrost and was very weak.. we had 3 ppl in front seat on a 85 degree day for 7 hours and it was the most miserable ride ever.. the floor in the back of the van had some kind of oil spilled in to which the first box my wife took into van slipped and hurt her ankle.. I was never walked around the van to look at previous damage or cleanliness or functions.. this was a horrible experience and will never rent from uhaul again or refer to anyone.. yet I will be charged fully for my inconvenience and that's the real shameShawn B.
I dropped the vehicle off after hoursLee P.
Customer did not leave a comment.James T.
Customer did not leave a comment.Vicki W.
Customer did not leave a comment.Coleen renee R.
I have used this U-haul center several times. Always great service.susan beaty T.
Customer did not leave a comment.Janette D.
Bobbi has the best facility to rent from. They are very professional and a pleasure to work with. I have rented a truck from them on several occasions and their equipment is always in the best condition and they always have me in and out in a timely manner. I highly recommend them. Thank youReginald H.
Always the best. Only place I rent a uhaul from at homeTim G.
Customer did not leave a comment.george H.
Customer did not leave a comment.Christophertravi D.
Customer did not leave a comment.Larry S.
This location is a joke. One woman (smoking) barely moving, and her hapless assistant. We waited 30 minutes and we were first in line. I bet others waited 3x that long. We hooked the filthy trailer up ourselves.Andrew F.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.Nathan B.
Uhaul charged me over 600 dollars for one truck for 3 days adter i submita disputemanagementsaid they wouldnt refund half the amount because thats what i was being charged. My reservation was rescheduled through uhaul dispatch and it was scheduled incorrectly then I had a uhaul center call and demand the truck back and tell me they would charge me double for the truck. I've used uhaul several times and to move across country, we will never use uhaul again. This is insane at how Corrupt uhaul has become.DANIEL R.
Customer did not leave a comment.Eliud C.
I was charged for another day, when I was told I would not be charged.Nancy T.
Customer did not leave a comment.Everett D.
Customer did not leave a comment.Everett D.
Everything was fine I didn't know about how to check in I parked the truck in the back like they told me to but I didn't fill out the form and didn't take the pictures I guess I'll do it Monday when I go back everything was finerobertwalter O.
Customer did not leave a comment.Richard K.
Great servicehelenvictoria M.
Very helpful and very professional.LeShaun A.
Customer did not leave a comment.dominiquelatrish M.
Customer did not leave a comment.michellemcfadden H.
Super friendly staff and very helpful.keith J.
Customer did not leave a comment.lesliejose R.
Always amazing professional friendly service!Michele S.
Customer did not leave a comment.AVA R.
After I rented the trailer and loaded my car I noticed that one of the tires on the trailer was in bad shape the tire was worn to the point that the tread in the tire was showing. Unfortunately this issue had me expecting a blowout at any moment! I pointed out the issue at the drop off location.Gregory B.
We have rented two different types of trailers/truck this week, and been very happy with the staff and with the equipment.marsha mbkack S.
Everything was great!marsha mbkack S.
Customer did not leave a comment.Jun wei C.
Customer did not leave a comment.Leketra shaunta L.
Customer did not leave a comment.Quintin S.
Customer did not leave a comment.judith H.
Customer did not leave a comment.Alyyssa H.
Always friendly and very courteous. They do a great job at this location.Patricia L.
Rented many from Bobbi and always had superior service.sandra D.
Customer did not leave a comment.Amy H.
The location had not opened yet. I dropped off the key through the drop key inlet.Alberta B.
Your goodmaryellen S.
Nothing all perfectERIC B.
Customer did not leave a comment.Bobby J F.
Customer did not leave a comment.Thomas M.
Can't think of anything.Douglas B.
Customer did not leave a comment.Karen D.
Nothing really. I know it's a private contractor for uhaul. It is what It is.Colburn B.
Customer did not leave a comment.jernell michelle A.
They over charge you twice the amount. They have you sign a contract with extremely small print, you do not have the opportunity to even try to read. I rented a truck for 29.95 @ day for 2 days. Estimated charge was 154.74, l was charged $261.15. l this included a LOT of hidden charges, that were in the small print. I will never rent a truck or anything from them again.trevoliafunderbu H.
Michaels was great! Fast easy cheapâ€¦everything I'm a fan of. I would use them again. (Don't worry about the initial pending charge, they correct it) mollyMargaret K.
The building condition was run down but the service was good. Vehicle and trailer were ready on time.Jeffrey M.
they knew what they were doingMELVIN B.
Nothing at all service was truly great may God bless you allolivia L.
Customer did not leave a comment.Daniqua S.