I cose the self guided pick up and I still had to go inside and deal with the owner. The vehicle they gave me the heater did not work and it was a cold unpleasant ride.
Joshua S.
Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online return was extremely difficult to use. Photos would not upload properly. Had to redo return photos multiple times.
Kenneth K.best location in charlotte. You better give this place a bonus for giving uhaul a good name
Adam A.Was to expensive
gert M.The price said $63 it doubled after it was returned
Mairaannfaith M.please take better Maintenance care of your trucks.
Anita H.Keep Bobbi Sue working
LEONARD C.Just keep doing what you're doing
LAWRENCE C.We got the truck and it was very clean and the Lady on We Franklin was very friendly, and courteous got you in and out thank you.
Mary kay B.thanks, they hooked and unhooked trailer I will rent again from this location
scott C.Very nice people at this location and will use them if needed. Thanks, Ray
Ray S.It was an awesome experience! Thanks to everyone at UHaul on W. Franklin Blvd. Great group of people!
janice C.Always a pleasure to rent from UHAUL
Colin W.Fine
Zachary S.Nothing it was a great experience and the people at Michaels Service Center Inc were extremely helpful!
debbiejones S.great customer service
biggerstaff F.Receptionist was very friendly, helped us, even if we had the mobile pick up. And explained the drop off process perfectly. Will be coming back to this location. It was very easy to return as well.
Rubi T.Great customer services! I didn't get the women's name who helped me but she went above and beyond , compassionate. Needed to extend my time as I thought I wouldn't need more then 6 hours but it was no worries she took care of me and saved me as well. Greatly appreciate. Also easy check in with no wait time. The fastest I ever booked a reservation online and was in and out in less then 5 minutes.
Breannamonique B.Everything was great nothing to improve 👍
MYA M.The trailer worked fine, no issues!
rob A.I can't say enough about this U-Haul store. I use them often, as I work with families helping them obtain stable housing. One Sunday, I couldn't get the app to work so I could use mobile check in and Vince happened to be inside. He helped me rent my truck even though it was his day off. This time, it was no different. Vince is so nice and helpful. Makes any process easy. This is my go to place for U-Haul rental in my city. If you need a U-Haul, go see Vince. Tell him Tasha sent you!
LITASHA W.Van chips all over front seat, the ac only blew out of the defrost and was very weak.. we had 3 ppl in front seat on a 85 degree day for 7 hours and it was the most miserable ride ever.. the floor in the back of the van had some kind of oil spilled in to which the first box my wife took into van slipped and hurt her ankle.. I was never walked around the van to look at previous damage or cleanliness or functions.. this was a horrible experience and will never rent from uhaul again or refer to anyone.. yet I will be charged fully for my inconvenience and that's the real shame
Shawn B.I dropped the vehicle off after hours
Lee P.I have used this U-haul center several times. Always great service.
susan beaty T.Bobbi has the best facility to rent from. They are very professional and a pleasure to work with. I have rented a truck from them on several occasions and their equipment is always in the best condition and they always have me in and out in a timely manner. I highly recommend them. Thank you
Reginald H.Always the best. Only place I rent a uhaul from at home
Tim G.This location is a joke. One woman (smoking) barely moving, and her hapless assistant. We waited 30 minutes and we were first in line. I bet others waited 3x that long. We hooked the filthy trailer up ourselves.
Andrew F.Uhaul charged me over 600 dollars for one truck for 3 days adter i submita disputemanagementsaid they wouldnt refund half the amount because thats what i was being charged. My reservation was rescheduled through uhaul dispatch and it was scheduled incorrectly then I had a uhaul center call and demand the truck back and tell me they would charge me double for the truck. I've used uhaul several times and to move across country, we will never use uhaul again. This is insane at how Corrupt uhaul has become.
DANIEL R.I was charged for another day, when I was told I would not be charged.
Nancy T.Everything was fine I didn't know about how to check in I parked the truck in the back like they told me to but I didn't fill out the form and didn't take the pictures I guess I'll do it Monday when I go back everything was fine
robertwalter O.Great service
helenvictoria M.Very helpful and very professional.
LeShaun A.Super friendly staff and very helpful.
keith J.👍👍
WILMER P.Always amazing professional friendly service!
Michele S.After I rented the trailer and loaded my car I noticed that one of the tires on the trailer was in bad shape the tire was worn to the point that the tread in the tire was showing. Unfortunately this issue had me expecting a blowout at any moment! I pointed out the issue at the drop off location.
Gregory B.We have rented two different types of trailers/truck this week, and been very happy with the staff and with the equipment.
marsha mbkack S.Everything was great!
marsha mbkack S.Always friendly and very courteous. They do a great job at this location.
Patricia L.Rented many from Bobbi and always had superior service.
sandra D.The location had not opened yet. I dropped off the key through the drop key inlet.
Alberta B.Your good
maryellen S.Nothing all perfect
ERIC B.Can't think of anything.
Douglas B.Nothing really. I know it's a private contractor for uhaul. It is what It is.
Colburn B.They over charge you twice the amount. They have you sign a contract with extremely small print, you do not have the opportunity to even try to read. I rented a truck for 29.95 @ day for 2 days. Estimated charge was 154.74, l was charged $261.15. l this included a LOT of hidden charges, that were in the small print. I will never rent a truck or anything from them again.
trevoliafunderbu H.Michaels was great! Fast easy cheap…everything I'm a fan of. I would use them again. (Don't worry about the initial pending charge, they correct it) molly
Margaret K.The building condition was run down but the service was good. Vehicle and trailer were ready on time.
Jeffrey M.they knew what they were doing
MELVIN B.Nothing at all service was truly great may God bless you all
olivia L.