I elected no insurance for my rental since USAA covers vehicles and trailers I am renting or borrowing. However, the individual that wrote up the contract added the insurance and unfortunately I didn't realize it until after the fact. Don't add insurance just because you may receive a premium.
Joseph H.
Customer Reviews for MGM Towing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Get the customers authorization before double charging
Randy M.Unable to get U-Haul due to website being down and location being closed. Over an hour wait time to trouble shoot and gate of pick up location closed before able to speak to someone to help.
Annelise H.I made a reservation online to another location but when I got there the people that were to return the truck I was getting didn't return the truck so the gentleman was very helpful and got us a truck from the next closest location. All in all easy pickup and easy drop-off. Gracias
Lisa S.Very enthusiastic owner. A pleasure to talk to.
ALFRED F.The owner at MGM towing was not at facility at 9:00am. We had to go to another uhaul facility in Enid to get his cell phone number and then he showed up an hour late. He made jokes about not being there on time. Extremely poor customer service!!
TYLER T.Outstanding service!
TONY T.Get off phone when helping someone
Michael J.Ninguno
Jerry R.Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.
ROBERT M.Very helpful!!!!
KATHLEEN E.Great folks to work with.
James C.The truck I rented wasn't the cleanest. But it wasn't to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.
Gerrett S.Nothing Very helpful straight forward i will recommend this location again. Robert Brooks
gmail.com B.The guys was so helpful and fast to get me going. I would come back here next time if i needed an U-Haul. I would say go check it out for yourself.
Jim G.Improve the online check in system. Tried to return my truck and kept telling me the mileage was lower then when I got the truck so had to add a zero and ended up getting over charged with no money back.
MELISSA T.Nice people to deal with.
Michael A.It was nice and laid back, plenty of room to drop the trailer. Friendly operator.
Michael S.first time I rented from U-Haul , or any rental place. Went smooth.
KATHLEEN G.We were overcharged and have been promised a refund numerous times. It has been over a week and we still don't have the refund.
CURTIS L.He was very friendly and helpful! Would definitely Recommend!
Heather M.The staff member who helped me was friendly. The return process was very quick and easy.
Breana S.There was no place to park at the facility and we had to hunt down someone to help. We were directed to a lot across the street and had to find a place to park the trailer ourselves and trailer was never inspected.
Nancy M.Excellent service. Drop the cargo van. It handled like car and was easy to load from the big side door and twin back doors
RONALD J.I think they would go way out of the way to help get it done for a customer
Kent S.Truck had not been swept
WILLIAM A.We did online check in and when we got there they said their machine was down so we had to redo it all. I was in their office an hour to get the truck ??Also we got charged $50 more than our online price ????
CHRIS F.they were friendly and helpful answered all my questions
Robert S.The was called the the morning and was told that the site I was suppose to pick up the trailer was not a available. And had to go 20mi out of my away to get the trailer. The said That I would get a extra day because of that. I sure did. And was charged for it. There was no one on site. I had to call a number and wait for someone to arrive. Although the lady that showed up was very nice and helpful. Still took a lot of time. She had to reenter everything I did on line when I ordered the trailer. I dont understand how a 75.00 rental turned into 120.00! That is ridiculous. I never did get a itemized receipt
Ricky R.Great! Excellent service.
Bridgett R.Excellent customer service
Nelson M.Glen was so nice and made sure I was able to get a truck. Can't Thank you Glen for your determination in getting a truck for me.
Lanita W.I had a hard time getting in touch with place, however they were one if not the only place open on a Sunday which was convenient. The gentleman was nice.
Edward P.Very friendly and interactive. All went very well.
Cheryl N.Fantastic folks to work with! I wouldn't hesitate to recommend MGM Towing.
Jeffrey L.It was nice to feel like I was being personally attended to... when I returned the trailer I noticed a couple that was setting up for a major move getting the extra help that I am sure they will appreciate also!
Ray P.Do a little better job notifying the pick up location, especially if it is a change from the original place
ELIZABETH C.I tried to call this location twice and it went to voicemail both times. I had to knock on the door and she almost did not answer the door. Actual drop off was a separate location. I did not like dropping off the vehicle and leaving the key under the seat. I did not like leaving it like that.
Jody G.Equipment was clean and well maintained. The staff was friendly and easy to work with we will gladly do business with them again.
Amanda H.I rented an enclosed trailer when I got it home I had to clean it out before I could use it. The yard was across the street from the business and when I dropped off the trailer the guy walks out and says just take it over there and drop it off. Also the link that I was sent for the inspection did not work.
Toby R.Seemed very laid back but made the drop off fast and easy.
Kacie P.Van was not washed. Covered with bug splatter. Had to take it by car wash myself. So I returned it in the exact condition I got it in, covered in bug splatter.
Tracy S.