Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

261 reviews

1118 N Grand Ave   Enid, OK 73703

(580) 366-0621

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(580) 366-0621

1118 N Grand Ave
Enid, OK 73703

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christina J 
Rating:
5.0

Customer did not leave a comment.

Julie K 
Rating:
4.0

Customer did not leave a comment.

desmond r 
Rating:
5.0

There’s zero communication between location pick up call center to certify equipment been returned I also was charge extra after equipment was drop off on time.

Ildefonso B 
Rating:
5.0

The original reserved trailer’s lights were off. They provided a larger trailer to get me on the road.

Khanh T 
Rating:
5.0

Customer did not leave a comment.

Labina L 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
5.0

MGM was perfect. Everything went smooth

Tiffany G 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S 
Rating:
5.0

They were very pleasant

CECILIA B 
Rating:
4.0

Glenn was great to work with and had plenty of options, unlike several uhaul options in the area of the

joel l 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A 
Rating:
1.0

I was charged for an extra day even though I RETURNED the equipment a day EARLY!

patrick z 
Rating:
5.0

Customer did not leave a comment.

Kimberly D 
Rating:
3.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Great guy and will use u haul again

WANDA C 
Rating:
5.0

Customer did not leave a comment.

GLENN H 
Rating:
4.0

Customer did not leave a comment.

Catherine J 
Rating:
5.0

Remove the location on South 30th in Enid,Ok. It’s a effing joke that’s why I went to MGM on grand.

Chris B 
Rating:
3.0

Customer did not leave a comment.

RONALD W 
Rating:
5.0

Customer did not leave a comment.

Lynn H 
Rating:
1.0

The address on my receipt was incorrect I had to call to get the correct address. Sat and waited for over an hour for the person to come outside and help me. He ended up coming out at the end of me disconnecting my trailer myself(because I was tired of waiting)in the pouring rain to “Help”.I even dropped it off a day early. Would not recommend drop off location

Kelsey T 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Title: Above-Average Location, but Truck Maintenance Concerns Review: I recently rented a Uhaul truck from a location that I found to be above average overall. I would certainly recommend this location to a friend based on my experience. However, I feel it is important to highlight a couple of maintenance issues that I encountered with the truck. Firstly, the truck's brakes were in need of repair. This raised concerns regarding safety, as reliable brakes are crucial for any vehicle. I strongly recommend that the rental location addresses this issue promptly to ensure the safety of future renters. Additionally, I noticed that the liner in the cab of the truck was falling down. While this may be considered a minor issue, it does affect the overall comfort and aesthetics of the vehicle. It would be beneficial for the rental location to address this concern as well, as it could improve the overall customer experience. Despite these maintenance issues, I must acknowledge that the truck itself ran well during my rental period. It performed satisfactorily and met my expectations in terms of functionality. In conclusion, the Uhaul location exceeded my expectations overall, and I would readily recommend it to others. However, it is crucial that the rental location addresses the brake issue and the liner in the truck's cab to ensure a safer and more comfortable experience for future customers.

Susan C 
Rating:
5.0

Customer did not leave a comment.

ron l 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
3.0

Waited 1 hour after we got there. The door said closed from 12 to 1 for lunch we got there at 1:15 and called him and he said it wouldn't be long and go ahead and hook up the trailer. This after I drove 25 miles.

Tim G 
Rating:
4.0

Customer did not leave a comment.

Terri L 
Rating:
5.0

Customer did not leave a comment.

james c 
Rating:
5.0

Customer did not leave a comment.

Joshua A 
Rating:
5.0

Glen is one of the nicest men I’ve ever met, I would definitely go back and recommend him! Awesome!

Mary A 
Rating:
5.0

Customer did not leave a comment.

TERRI B 
Rating:
2.0

Be be open when your schedule says open

james g 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

misty s 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Everyone I came into contact to either in person or by phone was helpful, patient, courteous, knowledgeable and efficient. The trailer was in fine shape and we had no trouble. I can't think of anything they could improve. I would give them a 5 star rating Except maybe some coffee for the road--LOL

deborah h 
Rating:
5.0

Treat everyone else as you did us. Great job

CLIFFORD s 
Rating:
5.0

Customer did not leave a comment.

Cynthia A 
Rating:
4.0

Customer did not leave a comment.

KATHY W 
Rating:
5.0

Very friendly and explained everything

Tania L 
Rating:
3.0

There was no one on site when we went to pick up the u-haul. I understand the person that was supposed to be there was ill. We had driven 75miles to pick it up so it was stressful. The lady that came after we called was pleasant and an hour and a half past pick up time, we were able to leave. Stuff happens and it all worked out.

James N 
Rating:
5.0

Customer did not leave a comment.

Kyle B 
Rating:
4.0

Reduce prices in an environment of hyper inflation.

Frank C 
Rating:
5.0

Glen was excellent

DOUGLAS B 
Rating:
5.0

Customer did not leave a comment.

Robin S 
Rating:
5.0

Great customer service I'll use them again

GARY T 
Rating:
5.0

Customer did not leave a comment.

GLENN H 
Rating:
5.0

The guy that runs this is awesome

Kiesha G 
Rating:
1.0

Yes the vehicle was clean. Between the time I left the rental location until I returned, it leaked 3/4 of a tank of fuel out of the front of the fuel tank. Was also told I could pick it up at 7am on Friday morning and no one showed up. When the owner showed up at 7:45 am after I called him at 7, he asked who said I could pick it up at 7am, because they do not open until 8. When I told him who told me I could pick up the vehicle, I was told “she’s going to get her ass fired”.

kale s 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Nothing

Mike A 
Rating:
1.0

The truck was locked with the key inside which delayed my moving process about an hour for someone to unlock it. Would never go here again.

James W 
Rating:
5.0

Glenn was great and fun to talk to. There was no problem getting the trailer and I would recommend him to anyone!🤔😏

BESTRICE B 
Rating:
5.0

Great that he was open on a sunday to pick up triler

Kathy S 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Customer did not leave a comment.

Timothy S 
Rating:
4.0

Customer did not leave a comment.

mary w 
Rating:
5.0

Glenn was very nice and accommodating. He went to extra steps to make the pickup and return smooth, even staying late to help with the return. Highly recommended.

James N 
Rating:
5.0

Very professional

Jon J 
Rating:
4.0

Customer did not leave a comment.

Jennifer T 
Rating:
5.0

Customer did not leave a comment.

MISTI M 
Rating:
2.0

The truck was honestly the biggest piece of trash I’ve ever rented. It was over heating, the brakes were terrible, the steering was loose and it was dirty when I picked it up. Its a miracle the number one cause of death in the United States isn’t uhaul

Jason M 
Rating:
5.0

Customer did not leave a comment.

SHERRY M 
Rating:
3.0

I elected no insurance for my rental since USAA covers vehicles and trailers I am renting or borrowing. However, the individual that wrote up the contract added the insurance and unfortunately I didn't realize it until after the fact. Don't add insurance just because you may receive a premium.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Peyton K 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Stephanie D 
Rating:
4.0

Customer did not leave a comment.

Jay P 
Rating:
4.0

Customer did not leave a comment.

RICHARD C 
Rating:
1.0

Get the customers authorization before double charging

Randy M 
Rating:
1.0

Unable to get U-Haul due to website being down and location being closed. Over an hour wait time to trouble shoot and gate of pick up location closed before able to speak to someone to help.

Annelise H 
Rating:
5.0

I made a reservation online to another location but when I got there the people that were to return the truck I was getting didn't return the truck so the gentleman was very helpful and got us a truck from the next closest location. All in all easy pickup and easy drop-off. Thank you

Lisa S 
Rating:
5.0

Very enthusiastic owner. A pleasure to talk to.

ALFRED F 
Rating:
1.0

The owner at MGM towing was not at facility at 9:00am. We had to go to another uhaul facility in Enid to get his cell phone number and then he showed up an hour late. He made jokes about not being there on time. Extremely poor customer service!!

TYLER T 
Rating:
4.0

Outstanding service!

TONY T 
Rating:
3.0

Get off phone when helping someone

Michael J 
Rating:
5.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

Lester L 
Rating:
5.0

Customer did not leave a comment.

RONNIE R 
Rating:
3.0

None

Jerry R 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J 
Rating:
2.0

Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.

ROBERT M 
Rating:
5.0

Very helpful!!!!

KATHLEEN E 
Rating:
5.0

Customer did not leave a comment.

NELLDEEN E 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
4.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R 
Rating:
5.0

Great folks to work with.

James C 
Rating:
4.0

Customer did not leave a comment.

RACHAEL A 
Rating:
5.0

Customer did not leave a comment.

JORGE M 
Rating:
5.0

Customer did not leave a comment.

JESUS A 
Rating:
5.0

Customer did not leave a comment.

JIMMY S 
Rating:
4.0

Customer did not leave a comment.

Pamela K 
Rating:
4.0

Customer did not leave a comment.

LeRoy W 
Rating:
5.0

The truck I rented wasn’t the cleanest. But it wasn’t to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.

Gerrett S 
Rating:
5.0

Customer did not leave a comment.

EDMUND S 
No reviews have been submitted for this location.

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