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Improve the online check in system. Tried to return my truck and kept telling me the mileage was lower then when I got the truck so had to add a zero and ended up getting over charged with no money back.
Nice people to deal with.
It was nice and laid back, plenty of room to drop the trailer. Friendly operator.
first time I rented from U-Haul , or any rental place. Went smooth.
We were overcharged and have been promised a refund numerous times. It has been over a week and we still don't have the refund.
He was very friendly and helpful! Would definitely Recommend!
The staff member who helped me was friendly. The return process was very quick and easy.
There was no place to park at the facility and we had to hunt down someone to help. We were directed to a lot across the street and had to find a place to park the trailer ourselves and trailer was never inspected.
Excellent service. Drop the cargo van. It handled like car and was easy to load from the big side door and twin back doors
I think they would go way out of the way to help get it done for a customer
Truck had not been swept
We did online check in and when we got there they said their machine was down so we had to redo it all. I was in their office an hour to get the truck ??Also we got charged $50 more than our online price ????
they were friendly and helpful answered all my questions
The was called the the morning and was told that the site I was suppose to pick up the trailer was not a available. And had to go 20mi out of my away to get the trailer. The said That I would get a extra day because of that. I sure did. And was charged for it. There was no one on site. I had to call a number and wait for someone to arrive. Although the lady that showed up was very nice and helpful. Still took a lot of time. She had to reenter everything I did on line when I ordered the trailer. I dont understand how a 75.00 rental turned into 120.00! That is ridiculous. I never did get a itemized receipt
Great! Excellent service.
Excellent customer service
Glen was so nice and made sure I was able to get a truck. Can't Thank you Glen for your determination in getting a truck for me.
I had a hard time getting in touch with place, however they were one if not the only place open on a Sunday which was convenient. The gentleman was nice.
Very friendly and interactive. All went very well.
Fantastic folks to work with! I wouldn't hesitate to recommend MGM Towing.
It was nice to feel like I was being personally attended to... when I returned the trailer I noticed a couple that was setting up for a major move getting the extra help that I am sure they will appreciate also!
Do a little better job notifying the pick up location, especially if it is a change from the original place
I tried to call this location twice and it went to voicemail both times. I had to knock on the door and she almost did not answer the door. Actual drop off was a separate location. I did not like dropping off the vehicle and leaving the key under the seat. I did not like leaving it like that.
Equipment was clean and well maintained. The staff was friendly and easy to work with we will gladly do business with them again.
I rented an enclosed trailer when I got it home I had to clean it out before I could use it. The yard was across the street from the business and when I dropped off the trailer the guy walks out and says just take it over there and drop it off. Also the link that I was sent for the inspection did not work.
Seemed very laid back but made the drop off fast and easy.
Van was not washed. Covered with bug splatter. Had to take it by car wash myself. So I returned it in the exact condition I got it in, covered in bug splatter.
Truck and box both dirty.
I don't have any problem with these locations my problem is with the reservation dept over the phone.my reservation got changed and I didn't get what was promised I had to go with a smaller trailer.
Really nice lady , excellent service.
Everyone was very nice and helpful
the truck has an issue with a belt or something, squeaked. you could hear it coming from 3 blocks away. lights were so dim i could not see the road in front of me without turning on the brights. i was going to rent for feb 5th, but will be cancelling that reservation
The U-Haul sign for the office is in a different location than the drop off area for the truck. It took us over an hour and three phone calls to locate where to drop off the truck because it was after hours and a holiday weekend .
The lady who helped us was awesome. Friendly me and my cousin got a U-Haul and the lady was so nice to both of us. Seems like she cared I give her ??
When I called to book a truck, I was told all that was available was the largest truck. When I arrived to pick up the vehicle, I found out there were others available. The gentleman that ran the location set me up with the right truck and treated me very well.
Trucks need to be full of gas.
driver side front tire was low,someone entered the mileage wrong,we were charged for 60 miles over the 85 miles,our trip was only 90 miles and that is from store to storage,and storage to store.
They were great too!
Great experience
Great experience thank you very much
Laura and her husband were excellent!
I dropped the truck off just a tick above 1/4 tank, appx where it was when I picked it up and was charged $13+ for gas
