Thank you.
dave barger | Overall Experience
Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None at this time
stephen kentRepair or replace carts with damaged wheels.
Michael GrantVery nice folks and a pleasure to deal with!
Bill TalbertI will be filing a complaint with the State Attorney General’s office, Better Business Bureau, etc. THIS IS NOT TRANSACTION. I did not place an order for an equipment dolly with U-Haul. I called yesterday and was on hold for over 50 minutes before a lady answered and told me that someone entered my phone number by accident when placing the order. She assured me that she would send me an email to confirm that this was an error and that it had been corrected, but no email was sent. Today I received a receipt FOR A TRANSACTION THAT IS NOT MINE. Mike Piccirillo 716-432-1811 Picmj@verizon.net
Michael PiccirilloI’ll never to go another U-Haul location this one is it for me best customer service from start to finish. Fast and easy. Ellie is always helpful
Yusuf HameedBest customer service ever!
thomas jonesBest places to go!!! They didn’t have equipment on lot that wasn’t a problem for them. They went and got it for me. Most friendliest people I have met.
John ShortI dropped the truck off after hours & I do not agree with the gas level they entered & charged me for.
Jamie KimbelCharged me for gas & put on my receipt an incorrect level. I stopped for gas & used the chart given to put in the correct amount. No way I was 5 gallons short at those ridiculous prices.
Jamie KimbelCheck the AC on this truck. It works 1/4 of the time then runs warm
Kimberly SeijoI would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas
Oscar PalmerMetts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!
Karl KochEllie was the best! She was awesome
MITCHELL ROBERTSTina was awesome and very helpful.
Jay GossertGreat service. Very accommodating
Michelle LeonardTrucks are very clean and excellent service
Michelle LeonardUpdate you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.
Milagros NapoliUnit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.
Jeff OchsThey were amazing and even had storage for us.
Melba BrownThe young lady was very friendly and professional. I would definitely recommend this site to my friends.
manuel rosadoMight be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental
Michael Shull-SmithVery nice and clean establishment. Staff was very friendly and professional.
Joan DavisWrightYou're doing great! Keep up the good work!
GIBRIL KOROMAsatisfied. Ellie and Tina are great
Tammy MonacoTina Metts was especially helpful.
Charles PaceBest Uhaul experience I’ve ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.
Erica TruemanThey need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number
Brandon EvansThe best facility i have been in.
JAMES BUDZIAKStaff was friendly and helpful I was extremely satisfied with service and would highly recommend!
Mayra BarzanaExtend the hours
Richard BoatwrightThe tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state
Anthony WhisenantElie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍
KAREN STOTT ROCHACustomer service was great!
TIMOTHY STEWARTShe was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available. Will strongly recommend this location to anyone!
JAMES WAYNEPeople were super nice, helpful and a real pleasure to work with They were so nice to work with.
Neil SmithAwesome staff.
Kennetha KrutschGreat and friendly customer service.
BARRY SWAINThe folks there have been very helpful and friendly.
BOBBY GARRISVery friendly and helpful
Martha BrandtEli is a wonderful representative. Very professional. Thank you.
BARRY SWAINThe experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.
CHERYL MCDONALDNot a thing. Everything was great couldn’t be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T
FREDERICK OLIVERGreat customer service.
CLEVELAND HOODWe used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!
Paul Tingle | Overall ExperienceVery professional and helpful
Shadrach PegramKaren @Metts was super helpful and location was very well maintained. Craig the field manager helped me locate a truck on super short notice!! Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!
KARRIE HANFORDThe staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.
Monica FOGLE | Overall ExperienceThe lady at front, was very nice and very professional at the same time. My apologies for not remembering her name right now, not a good thing on my behalf.
LUZ AGUILAWe spoke to the office staff twice by phone. They could not have been nicer or more accommodating. Although this location is a little off the main road, I highly recommend it.
Christopher BaileyGas tank was not full as I was told before leaving the facility. For a 30 mile round trip I had to pay $20 for gas to fill the tank! Not fair since that last user did not fill the tank. I compared the gas gauge when I left and how it looked full after I filled it. I suggest people provide a receipt that shows they filled the gas tank. Thanks
LYNDA LENTZALAMILLAKaren was very helpful and great to work with on checking in and out.
dale gupton | Overall ExperienceMetts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises. Arlene Phillips
Arlene Phillips | Overall ExperienceVery nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern
caleb holland | Overall ExperienceVery well maintained facility and a gold star Staff could not have been more friendly and helpful.
Jodi or Dewey Dean | Overall ExperienceKaren was the best. Love her.
Patricia Sunders | Overall ExperienceKaren and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!
Emily Bartlett | Overall ExperienceOnly issue i have is i checked out on February 1st and you are charging me the complete month, I'm sure that is probably in my rental agree BUT I feel that is a very important clause to stress at time of rental, just one sentence would mean a savings og $85.00 in my case. Camille
Camille Willett | Overall ExperienceWe have had storage units In many cities across the Country. This had to be the best of the best. Staff is extremely helpful and she aims to please. Easy access to load and unload.
Mary Hein | Overall ExperienceMett’s have been nothing but great to us, from day one we were treated like family! Ms. Karen is an awesome part of the team! She bent over backwards to ensure we were always helped in whatever way she could. I am sorry we had to move the business cause we feel like we are leaving family. Thank you Ms. Karen! We appreciate all you did for us!!
Damian Gravely | Overall ExperienceFriendly, helpful customer service and a clean and secure facility. Would recommend!
Mary Wilson | ReservationVery friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.
Bryan Hamilton | ReservationClean facility, easy access.
JAMES WHITE | ReservationVery clean and prompt service.
RICHARD WHITTLE | ReservationThe facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.
Dan Gravelle | ReservationIt was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage
Nuri Lee | ReservationGrrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)
BRIDGETTA SIMS | Overall ExperienceOur experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you
austin williams | ReservationStorage unit very clean and dry! Staff were most pleasant and helpful!
Julie Kramer | Overall ExperienceExcellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.
Rachel Donnelly | Overall ExperienceGreat place!
CAROLINA DIABETIC SUPPLY GROUP | Overall Experienceafter losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los
SUSAN ESTES | Overall ExperienceMr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!
REX BENNETT | Overall ExperienceI rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.
NANCY DEICHMANN | Overall ExperienceNA
CARLA MOORE | Overall ExperienceEverything was done in a timely manner. Unit is clean and well maintained
Machika Dixon | ReservationEverything great!!
paula whittle | Overall ExperienceI started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!
PAMELA KECK | First ImpressionsClean facility, have lots of carts and Dolly`s available for use which were very helpful.
Privacy Request | First Impressionscourteous staff, quick and efficient facility orientation
Privacy Request | First ImpressionsJessica was the best! Extremely personable, friendly, and made the entire moving process better than expected.
Privacy Request | First ImpressionsClean facility with very helpful service
Privacy Request | First ImpressionsFacility is spotless. Access is convenient and I feel my belonings will be secure. Very impressed with the upkeep especially.
Privacy Request | First Impressions