Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)

154 reviews

301 N Glenburnie Rd   New Bern, NC 28560

(252) 638-1835

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/14/2024: Closed
  • 4/21/2024: Closed
  • 4/28/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(252) 638-1835

301 N Glenburnie Rd
New Bern, NC 28560

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/14/2024: Closed
  • 4/21/2024: Closed
  • 4/28/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you.

dave barger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanika Prewitt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Sorbel 
Rating:
5.0

Customer did not leave a comment.

Roy Michael 
Rating:
5.0

None at this time

stephen kent 
Rating:
5.0

Customer did not leave a comment.

michael hinshaw 
Rating:
5.0

Customer did not leave a comment.

William Anderson 
Rating:
5.0

Customer did not leave a comment.

KENNETH FYFFE 
Rating:
4.0

Repair or replace carts with damaged wheels.

Michael Grant 
Rating:
5.0

Very nice folks and a pleasure to deal with!

Bill Talbert 
Rating:
5.0

Customer did not leave a comment.

Tina Metts 
Rating:
3.0

Customer did not leave a comment.

Herbert Hendrix 
Rating:
1.0

I will be filing a complaint with the State Attorney General’s office, Better Business Bureau, etc. THIS IS NOT TRANSACTION. I did not place an order for an equipment dolly with U-Haul. I called yesterday and was on hold for over 50 minutes before a lady answered and told me that someone entered my phone number by accident when placing the order. She assured me that she would send me an email to confirm that this was an error and that it had been corrected, but no email was sent. Today I received a receipt FOR A TRANSACTION THAT IS NOT MINE. Mike Piccirillo 716-432-1811 Picmj@verizon.net

Michael Piccirillo 
Rating:
5.0

Customer did not leave a comment.

John Harris 
Rating:
5.0

I’ll never to go another U-Haul location this one is it for me best customer service from start to finish. Fast and easy. Ellie is always helpful

Yusuf Hameed 
Rating:
5.0

Best customer service ever!

thomas jones 
Rating:
5.0

Best places to go!!! They didn’t have equipment on lot that wasn’t a problem for them. They went and got it for me. Most friendliest people I have met.

John Short 
Rating:
5.0

Customer did not leave a comment.

Emily Myers 
Rating:
1.0

I dropped the truck off after hours & I do not agree with the gas level they entered & charged me for.

Jamie Kimbel 
Rating:
1.0

Charged me for gas & put on my receipt an incorrect level. I stopped for gas & used the chart given to put in the correct amount. No way I was 5 gallons short at those ridiculous prices.

Jamie Kimbel 
Rating:
5.0

Customer did not leave a comment.

Jody Phillips 
Rating:
5.0

Check the AC on this truck. It works 1/4 of the time then runs warm

Kimberly Seijo 
Rating:
5.0

Customer did not leave a comment.

antonio caraballo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancee franklin 
Rating:
3.0

I would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas

Oscar Palmer 
Rating:
5.0

Customer did not leave a comment.

Alief Morris 
Rating:
5.0

Metts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!

Karl Koch 
Rating:
5.0

Customer did not leave a comment.

Matthew Hooper 
Rating:
5.0

Customer did not leave a comment.

zukelia west 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH DECOSEY 
Rating:
5.0

Customer did not leave a comment.

Roberto Del Busto 
Rating:
5.0

Customer did not leave a comment.

WOODROW BOYD 
Rating:
5.0

Customer did not leave a comment.

Joia Taylor 
Rating:
5.0

Ellie was the best! She was awesome

MITCHELL ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Jordan Ridgeway 
Rating:
5.0

Tina was awesome and very helpful.

Jay Gossert 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BAUCOM 
Rating:
5.0

Customer did not leave a comment.

Timothy Perkett 
Rating:
5.0

Great service. Very accommodating

Michelle Leonard 
Rating:
5.0

Trucks are very clean and excellent service

Michelle Leonard 
Rating:
5.0

Customer did not leave a comment.

Edward webster 
Rating:
5.0

Update you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.

Milagros Napoli 
Rating:
5.0

Customer did not leave a comment.

johnthan riggs 
Rating:
5.0

Customer did not leave a comment.

cody white 
Rating:
5.0

Customer did not leave a comment.

Slawomir Magnuszewski 
Rating:
5.0

Unit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.

Jeff Ochs 
Rating:
3.0

Customer did not leave a comment.

Brandon Barker 
Rating:
4.0

Customer did not leave a comment.

Kurt Eriksson 
Rating:
5.0

Customer did not leave a comment.

jennifer oxendine 
Rating:
5.0

They were amazing and even had storage for us.

Melba Brown 
Rating:
5.0

Customer did not leave a comment.

Janice Pollard 
Rating:
5.0

Customer did not leave a comment.

John Nytz 
Rating:
5.0

The young lady was very friendly and professional. I would definitely recommend this site to my friends.

manuel rosado 
Rating:
1.0

Might be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental

Michael Shull-Smith 
Rating:
5.0

Very nice and clean establishment. Staff was very friendly and professional.

Joan DavisWright 
Rating:
5.0

You're doing great! Keep up the good work!

GIBRIL KOROMA 
Rating:
4.0

Customer did not leave a comment.

JACOB COMBS 
Rating:
5.0

satisfied. Ellie and Tina are great

Tammy Monaco 
Rating:
5.0

Customer did not leave a comment.

Stephen Adams 
Rating:
5.0

Tina Metts was especially helpful.

Charles Pace 
Rating:
5.0

Best Uhaul experience I’ve ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.

Erica Trueman 
Rating:
1.0

They need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number

Brandon Evans 
Rating:
4.0

Customer did not leave a comment.

Patricia Tikkala 
Rating:
4.0

Customer did not leave a comment.

Chadwick Simpson 
Rating:
5.0

The best facility i have been in.

JAMES BUDZIAK 
Rating:
5.0

Staff was friendly and helpful I was extremely satisfied with service and would highly recommend!

Mayra Barzana 
Rating:
5.0

Customer did not leave a comment.

Robert Keith Martin 
Rating:
5.0

Extend the hours

Richard Boatwright 
Rating:
5.0

Customer did not leave a comment.

maria nieblas 
Rating:
5.0

Customer did not leave a comment.

Russell Hrabe 
Rating:
1.0

The tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state

Anthony Whisenant 
Rating:
5.0

Customer did not leave a comment.

Allen Howe 
Rating:
5.0

Customer did not leave a comment.

Gabby Berry 
Rating:
5.0

Elie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍

KAREN STOTT ROCHA 
Rating:
5.0

Customer service was great!

TIMOTHY STEWART 
Rating:
5.0

She was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available. Will strongly recommend this location to anyone!

JAMES WAYNE 
Rating:
5.0

People were super nice, helpful and a real pleasure to work with They were so nice to work with.

Neil Smith 
Rating:
3.0

Customer did not leave a comment.

Jared Keys 
Rating:
5.0

Customer did not leave a comment.

Michael Ahearn 
Rating:
5.0

Awesome staff.

Kennetha Krutsch 
Rating:
5.0

Great and friendly customer service.

BARRY SWAIN 
Rating:
5.0

The folks there have been very helpful and friendly.

BOBBY GARRIS 
Rating:
5.0

Customer did not leave a comment.

Helen Whealton 
Rating:
5.0

Customer did not leave a comment.

ROBERT SAENZ 
Rating:
5.0

Very friendly and helpful

Martha Brandt 
Rating:
5.0

Customer did not leave a comment.

BOBBY GARRIS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DETERS 
Rating:
5.0

Eli is a wonderful representative. Very professional. Thank you.

BARRY SWAIN 
Rating:
5.0

The experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.

CHERYL MCDONALD 
Rating:
5.0

Customer did not leave a comment.

WANDA ATKINSON 
Rating:
5.0

Not a thing. Everything was great couldn’t be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T

FREDERICK OLIVER 
Rating:
5.0

Great customer service.

CLEVELAND HOOD 
Rating:
5.0

We used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!

Paul Tingle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY LONDON 
Rating:
5.0

Very professional and helpful

Shadrach Pegram 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KNAPP 
Rating:
5.0

Customer did not leave a comment.

Matthew Labelle 
Rating:
5.0

Karen @Metts was super helpful and location was very well maintained. Craig the field manager helped me locate a truck on super short notice!! Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!

KARRIE HANFORD 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ALLISON 
Rating:
5.0

The staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.

Monica FOGLE  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANNA-MARIA PREISS 
Rating:
5.0

The lady at front, was very nice and very professional at the same time. My apologies for not remembering her name right now, not a good thing on my behalf.

LUZ AGUILA 
Rating:
5.0

We spoke to the office staff twice by phone. They could not have been nicer or more accommodating. Although this location is a little off the main road, I highly recommend it.

Christopher Bailey 
Rating:
5.0

Gas tank was not full as I was told before leaving the facility. For a 30 mile round trip I had to pay $20 for gas to fill the tank! Not fair since that last user did not fill the tank. I compared the gas gauge when I left and how it looked full after I filled it. I suggest people provide a receipt that shows they filled the gas tank. Thanks

LYNDA LENTZALAMILLA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HINSHAW 
Rating:
5.0

Karen was very helpful and great to work with on checking in and out.

dale gupton  |  Overall Experience 
Rating:
5.0

Metts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises. Arlene Phillips

Arlene Phillips  |  Overall Experience 
Rating:
5.0

Very nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern

caleb holland  |  Overall Experience 
Rating:
5.0

Very well maintained facility and a gold star Staff could not have been more friendly and helpful.

Jodi or Dewey Dean  |  Overall Experience 
Rating:
5.0

Karen was the best. Love her.

Patricia Sunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL WALTZ  |  Overall Experience 
Rating:
5.0

Karen and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!

Emily Bartlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA SMITH  |  Overall Experience 
Rating:
5.0

Only issue i have is i checked out on February 1st and you are charging me the complete month, I'm sure that is probably in my rental agree BUT I feel that is a very important clause to stress at time of rental, just one sentence would mean a savings og $85.00 in my case. Camille

Camille Willett  |  Overall Experience 
Rating:
5.0

We have had storage units In many cities across the Country. This had to be the best of the best. Staff is extremely helpful and she aims to please. Easy access to load and unload.

Mary Hein  |  Overall Experience 
Rating:
5.0

Mett’s have been nothing but great to us, from day one we were treated like family! Ms. Karen is an awesome part of the team! She bent over backwards to ensure we were always helped in whatever way she could. I am sorry we had to move the business cause we feel like we are leaving family. Thank you Ms. Karen! We appreciate all you did for us!!

Damian Gravely  |  Overall Experience 
Rating:
5.0

Friendly, helpful customer service and a clean and secure facility. Would recommend!

Mary Wilson  |  Reservation 
Rating:
5.0

Very friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.

Bryan Hamilton  |  Reservation 
Rating:
5.0

Clean facility, easy access.

JAMES WHITE  |  Reservation 
Rating:
5.0

Very clean and prompt service.

RICHARD WHITTLE  |  Reservation 
Rating:
4.0

The facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.

Dan Gravelle  |  Reservation 
Rating:
3.0

It was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage

Nuri Lee  |  Reservation 
Rating:
5.0

Grrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)

BRIDGETTA SIMS  |  Overall Experience 
Rating:
5.0

Our experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you

austin williams  |  Reservation 
Rating:
5.0

Storage unit very clean and dry! Staff were most pleasant and helpful!

Julie Kramer  |  Overall Experience 
Rating:
5.0

Excellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.

Rachel Donnelly  |  Overall Experience 
Rating:
5.0

Great place!

CAROLINA DIABETIC SUPPLY GROUP  |  Overall Experience 
Rating:
1.0

after losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los

SUSAN ESTES  |  Overall Experience 
Rating:
5.0

Mr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!

REX BENNETT  |  Overall Experience 
Rating:
5.0

I rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.

NANCY DEICHMANN  |  Overall Experience 
Rating:
4.0

NA

CARLA MOORE  |  Overall Experience 
Rating:
4.0

Everything was done in a timely manner. Unit is clean and well maintained

Machika Dixon  |  Reservation 
Rating:
5.0

Everything great!!

paula whittle  |  Overall Experience 
Rating:
5.0

I started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!

PAMELA KECK  |  First Impressions 
Rating:
4.0

Clean facility, have lots of carts and Dolly`s available for use which were very helpful.

Privacy Request  |  First Impressions 
Rating:
4.0

courteous staff, quick and efficient facility orientation

Privacy Request  |  First Impressions 
Rating:
5.0

Jessica was the best! Extremely personable, friendly, and made the entire moving process better than expected.

Privacy Request  |  First Impressions 
Rating:
4.0

Clean facility with very helpful service

Privacy Request  |  First Impressions 
Rating:
5.0

Facility is spotless. Access is convenient and I feel my belonings will be secure. Very impressed with the upkeep especially.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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