Comentarios del cliente para Metts Climate Controlled Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Metts Climate Controlled Storage

Grado total:

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BARBRA F. en

Grado:

u haul was on time,in good working order and attendant was knowledgeable and friendly.

Michelle L. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

I rented from new bern, NC to Eastland Texas and was initially charged 182+ on or about the 8th of October. I was again charged on November 4 an additional $342+. The $342 was admitted to be in error because they claim the agent gave me the wrong exact size truck. The charge and interest are remaining still on my credit card despite them saying they will fix it! Uhaul on Glenburnie is costing me this. Tomorrow I will call credit card and despite. I agreed today to wait until tomorrow! NOT HAPPY! The drop off location listed is not correct Drop off site!

Peter T. en

Grado:

El cliente no dejó un comentario.

Jessica R. en

Grado:

Quick easy and clean!

Kathie P. en

Grado:

El cliente no dejó un comentario.

ronald B. en

Grado:

El cliente no dejó un comentario.

Kurt W. en

Grado:

El cliente no dejó un comentario.

Sanford D. en

Grado:

The Gentleman at the Glenburnie N.C location went far beyond the call of duty to help me and my wife out. His name is David.Every location needs a David

Mary W. en

Grado:

Friendly, helpful customer service and a clean and secure facility. Would recommend!

Edward W. en

Grado:

It would be convenient to have a garbage bin on property to sort through my boxes and dispose of anything that I don't need in storage.

Fred R. en

Grado:

El cliente no dejó un comentario.

Bryan H. en

Grado:

El cliente no dejó un comentario.

P Richard Y. en

Grado:

Metts is extremely helpful and straight forward. Quick service. A pleasure to do business with. I recommend them and will use them again.

Bryan H. en

Grado:

Very friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.

Bryan H. en

Grado:

Fantastic! They arranged to allow me to leave the truck at their location instead of across town. Very thelful!

Justin A. en

Grado:

My concern has nothing to do with the place I picked up or dropped off but my whole experience!!! I went online 13 days before I needed to rent the truck and did my reservation. The day before I was supposed to pick it up I get a message saying I have to drive 1 hr and 15 minutes to pick up the truck!!! So I called the number given and the lady could not explain to me why. She transferred me to another number. I get the yes sir I see your reservation but I don’t know why. So he transfers me to another lady who says we don’t have one at your location or the 5 others that are within 10 miles of your location but we have one 40 miles away and we will give you an extra 30 miles. So let me get this right!!!! You want me to drive 40 miles an hour and 15 minutes, and your only going to give me 30 miles extra how the hell does that work out. Well sir we can cancel your order are you freaking serious. 1. I ordered the truck 2 weeks ago 2. You were not the cheapest company 3. You were the closest 4. I already paid for help to move my stuff but your not going to do anything but give me 30 miles for a truck that is 40 miles away. The lady says hold on Mr Allen we just had one turned in it’s 10 miles away. Well yes i will. But wait there’s more you have to go to another location to pick up the car hauler. What the heck is wrong with this company. I work for a transportation company and I can tell you where every truck I have out is at. Get my truck look it over and it’s missing safety hooks for the trailer. Well heck I’m not driving 40 miles so I put every one around me in danger. But what do I get for the 47 minutes 13 seconds I was on the phone trying to unscrew their screw up. “We can cancel your order or we will give you 30 miles to pick up a truck that is 40 miles away!!!! The ladies when I picked up and dropped off the truck said that U-Haul can and will deliver the truck to a reservation location I guess just not mine!!!!

KEISHA H. en

Grado:

El cliente no dejó un comentario.

JAMES W. en

Grado:

Clean facility, easy access.

Paul L. en

Grado:

El cliente no dejó un comentario.

RICHARD W. en

Grado:

Very clean and prompt service.

kAILA G. en

Grado:

Everyone was very helpful and kind to us. Thank you so much you guys!!! Definitely rent from you guys again when we move out of state in January. Have a great day!

Mellisa W. en

Grado:

Apply month of free storage to first month.

susan L. en

Grado:

El cliente no dejó un comentario.

Dan G. en

Grado:

The facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.

Nuri L. en

Grado:

It was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage

Caesar B. en

Grado:

El cliente no dejó un comentario.

Jason R. en

Grado:

Outstanding customer service provided. I will use this place in the future

DANIEL P. en

Grado:

Unfortunately although the place was a good place to get the equipment. The price for the rental changed to a higher rate than quoted.

María Angelica C. en

Grado:

El cliente no dejó un comentario.

Douglas P. en

Grado:

I had reserved the truck and trailer I needed at a different location (not Metts) a full week before I needed them. The day before I was to pick them up, I got a text from U-Haul informing me that one unit would be at the location I made the reservation but the other unit would be at Metts. Seems to me this defeated the purpose of me making the reservations. Metts, to me, went above and beyond by having the other location transfer the trailer to them and actually went and got it so I wouldn't have make the second stop. This also allowed me to return both to the same business. I had also expected the truck to have more than 1/4 tank of fuel in it when I picked it up. I did return the truck with more than 1/2 a tank -- closer to 3/4.

BRIDGETTA S. en

Grado:

Grrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)

OSHA T. en

Grado:

El cliente no dejó un comentario.

Justin B. en

Grado:

El cliente no dejó un comentario.

austin w. en

Grado:

Our experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you

Julie K. en

Grado:

Storage unit very clean and dry! Staff were most pleasant and helpful!

Rachel D. en

Grado:

Excellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.

Elienahi S. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

I scheduled pickup at River Mills Professional Storage Center in New Bern two weeks in advance. Received several email confirmations showing this pickup location. When I got there the worker told me no reservation for me. She then told me that my reservation was transferred to another location- Metts Climate Controlled Storage. I asked why I was not notified of change. She got rude with me. Since I was dropped off at River Mills I had to walk the two miles to Metts. The truck was poorly maintained. It vibrated terribly for speeds in excess of 30 MPH. For a 450 drive from NC to PA this was a very bad trip. In my opinion, the truck was unacceptable. Spending over $750 for this truck, I would have expected better customer service and a better truck. I believe we are due some sort of refund for the poor experience. We WILL NOT recommend UHaul. There are other companies that offer similar services.

Cindy R. en

Grado:

Didn't get the truck size I requested after having it reserved telling the people I wouldn't be there till after 1 they let it go in the a.m. on the day I was supposed to pick it up. just outside of New Bern maybe 15 minutes they call and tell me I have to pick up a truck on glenburnie road wasn't even the size I wanted and still had to wait 45 minutes to get the truck very unhappy with the way this process went

Patricia G. en

Grado:

El cliente no dejó un comentario.

BRIDGETTA S. en

Grado:

El cliente no dejó un comentario.

CAROLINA DIABETIC S. en

Grado:

Great place!

SUSAN E. en

Grado:

after losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los

REX B. en

Grado:

Mr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!

NANCY D. en

Grado:

I rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.

CARLA M. en

Grado:

NA

Machika D. en

Grado:

Everything was done in a timely manner. Unit is clean and well maintained

paula w. en

Grado:

Everything great!!

PAMELA K. en

Grado:

I started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!