Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I found it extremely hard to start the engine. Had to push the key in with all my might. It may have also required pressing the brake on extremely hard. Stopped at the post office. Couldn’t get the engine started. Asked another truck owner to help.He recommended the above.
Meant to mention to U Haul owner. There was a slight ding in the driver side windshield .
gary n
Rating:
5.0
Customer did not leave a comment.
john r
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Jon F
Rating:
4.0
Customer did not leave a comment.
Jim R
Rating:
5.0
Customer did not leave a comment.
kenneth b
Rating:
4.0
Customer did not leave a comment.
kevin h
Rating:
5.0
Customer did not leave a comment.
JODI S
Rating:
4.0
Customer did not leave a comment.
larry s
Rating:
5.0
Customer did not leave a comment.
James N
Rating:
5.0
Customer did not leave a comment.
Marie B
Rating:
4.0
the service was excellent
larry s
Rating:
5.0
Customer did not leave a comment.
Jim R
Rating:
4.0
Customer did not leave a comment.
Patrick P
Rating:
3.0
Customer did not leave a comment.
Peter S
Rating:
3.0
Customer did not leave a comment.
julie m
Rating:
5.0
Very helpful and Bussiness like I was impressed
derick h
Rating:
3.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Friendly excelent covienient
SUSAN F
Rating:
5.0
Folks were great but apparently didn’t check in the rental after i turned it in in person so I had to followup with Uhaul as it was listed as not turned in.
MARTIN W
Rating:
3.0
Things go done but posted our return 2 days after we actually dropped off. I do respect that they were swamped in snow, so , i'm sure that had something to do with the timeliness of the paperwork. They were helpful when we arrived, but, inundated in snow, they had no place for us to park in the lot. It was a mess but it all worked out in the end
Terry D
Rating:
3.0
Customer did not leave a comment.
Todd M
Rating:
5.0
Excellent customer service and support
john N
Rating:
2.0
Customer did not leave a comment.
Jean G
Rating:
4.0
Customer did not leave a comment.
Kirsten V
Rating:
5.0
Very nice, personable people here. Owner quite the character, funny guy. Even worked through eating lunch to get me on my way. Thanks.
Richard J
Rating:
5.0
Customer did not leave a comment.
Kristi J
Rating:
1.0
Need my $75.00 deposit back for writing a check
Tim K
Rating:
4.0
Customer did not leave a comment.
Todd M
Rating:
5.0
Very easy return process. The staff were friendly and helpful.
rudy m
Rating:
5.0
Nothing.
Ronald S
Rating:
3.0
Customer did not leave a comment.
Paul B
Rating:
1.0
Did not look like a U-haul place. Looked more like a scrape yard
ALTHEA B
Rating:
5.0
Nice people.
Jameson S
Rating:
5.0
Thank goodness that the individuals at each site were very friendly and helpful, because U-Haul needs some friends right now.
Jeff B
Rating:
5.0
Customer did not leave a comment.
Joel T
Rating:
4.0
Easier parking or signs indicating where to park
Charles J
Rating:
3.0
Customer did not leave a comment.
Brent W
Rating:
4.0
Convenient location for us and super friendly staff. Parking is very limited.
Joanne M
Rating:
5.0
Customer did not leave a comment.
waqar s
Rating:
5.0
Customer did not leave a comment.
Craig P
Rating:
5.0
Customer did not leave a comment.
Carol F
Rating:
5.0
Customer did not leave a comment.
bruce K
Rating:
5.0
Drop off of U-Haul was changed and I didn't get location until I got to previous location, not good at all
Mike B
Rating:
3.0
Customer did not leave a comment.
Santiago Q
Rating:
5.0
This is your stop in Methow Valley.
Trucks, trailers galore
Jim R
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
doug m
Rating:
5.0
Customer did not leave a comment.
jesse r
Rating:
5.0
Tra
jeff b
Rating:
5.0
Customer did not leave a comment.
Fred R
Rating:
3.0
Customer did not leave a comment.
SOLEIL K
Rating:
5.0
Customer did not leave a comment.
Rita B
Rating:
4.0
I reserved a 26' truck and Uhaul said twisp wA didn't have one so o reversed plans and got in Spokane valley which cost me a round trip rather than one way just to find out later they have one in twisp.... bad and costly for me!
kent h
Rating:
4.0
Customer did not leave a comment.
chris a
Rating:
4.0
Customer did not leave a comment.
jessie r
Rating:
5.0
good people to work with
thomas j
Rating:
3.0
More organized and clean office.
Dena P
Rating:
5.0
Keep customer communication open
Larry Smith wouldn’t abandon the challenge of a lighting issue/wire default
Mission accomplished
suki c
Rating:
3.0
Customer did not leave a comment.
Jim R
Rating:
5.0
Customer did not leave a comment.
bruce h
Rating:
5.0
Customer did not leave a comment.
Clint Q
Rating:
1.0
We had our uhaul reserved for a month and it still wasn’t available when they said it would be.
TYSON C
Rating:
5.0
Very friendly, helpful, knew their equipment, efficient personel both in office as well as hooking up of trailer
