Customer Reviews for Mesquite Feed
(U-Haul Neighborhood Dealer)

189 reviews

4415 Gus Thomasson Rd   Mesquite, TX 75150
(N Of I-30)

(972) 686-1767

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 686-1767

4415 Gus Thomasson Rd
Mesquite, TX 75150
(N Of I-30)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The parking lot was poorly lit. I didn't like that it was unmanned. No one wants to put themselves in an unsafe situation.

Tiffany R. 
Rating:
5.0

Great customer service.

TASHON W. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
5.0

na

MICHAEL C. 
Rating:
4.0

Be open later

bert N. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

STEPHAN P. 
Rating:
5.0

Super easy start to finish. Excellent customer service.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE B. 
Rating:
5.0

Customer did not leave a comment.

CESAR M. 
Rating:
5.0

Make sure he knows that y'all do charge mileage.h told me there wasn't any other than that everything was perfect!

Brenda J. 
Rating:
5.0

I went to the wrong location first at hwy 80 and gross rd. The customer service at this location was so bad I will never do business there. I waited 15 minutes waiting for someone to come to the office and acknowledge I would be helped soon. I finally went to find help and a guy working yelled out with a hateful tone “ I will be there in A few minutes!” He was disrespectful and there was no doubt he hated his job. He then Laughed intentionally behind my back when he heard I was at the wrong location. This employee will cost uhaul business! I drove to the correct location at Mesquite feed on Gus Thomason rd. And was given excellent and friendly customer service. The truck was clean and ready to go when I arrived …. I will return to this location for future Uhaul needs.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Great service

LAKENDRIA C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Excellent customer service.

Patricio J. 
Rating:
4.0

The truck has instructions to sweep the cargo part and we got it with toys, magnets, and dust piles.

Kennedy I. 
Rating:
5.0

Customer did not leave a comment.

LAKENDRIA C. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo P. 
Rating:
5.0

U haul truck needed new shocks

RONALD W. 
Rating:
5.0

Upon checking in my return the manager was prompt fast, and gave superior customer service including the font end staff would definitely rent there again.

Tyrone T. 
Rating:
1.0

this place is only out to get extra money out of people. I only drove the truck less than 15 miles they hit me with a extra 10 miles. Then had the nerve to call me and tell me i drove 60 miles when i only drove down the street 3 miles then 3 miles to my new spot then back to the old place 3 miles away and 3 miles back to the new place and 2 miles back to them. But they charges me for 25 miles. I would not recommend this place to anyone

GLORIA D. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

No issues registering online. Working with Mesquite Feed Store personnel at pickup and drop off was a pleasure. No issues. Will use U-Haul again.

Jacob H. 
Rating:
5.0

Very good service no need to change

Mohammad Ali S. 
Rating:
5.0

Had a great experience with everyone at this location. I recommend this location to everyone

TOMEKIA B. 
Rating:
5.0

We found a used syringe behind the driver side seat. Awesome customer service.

Louise B. 
Rating:
5.0

Customer did not leave a comment.

THELMA H. 
Rating:
5.0

Great customer service! Recommend this location to everyone.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

deborah J. 
Rating:
5.0

Keep up the great work! Fast friendly service and a handy location

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Vincent E. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
1.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Great service

LAKENDRIA C. 
Rating:
5.0

Customer did not leave a comment.

kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
3.0

Everyone was friendly and very helpful when I needed to make adjustments to my rental.

Martha R. 
Rating:
5.0

Customer did not leave a comment.

hollie J. 
Rating:
5.0

Great customer service

leanodo B. 
Rating:
5.0

Customer did not leave a comment.

karina A. 
Rating:
5.0

This is the most personable location I have ever gone to. Love the staff at this location.

Alison S. 
Rating:
3.0

Great place to drop off

Kevin B. 
Rating:
5.0

All persons were very kind and proficient in getting me in and out

Saam H. 
Rating:
4.0

Need dollies but great services.

Penoral S. 
Rating:
5.0

Great customer service.

Brian H. 
Rating:
1.0

Please this location where I took a rental car, they don't have a good customer service. Because they are busy to their own activities. They don't care about people who takes care and bring back them.I took a care when it was not full of gas when I get there they started to tell me that I could full it,I told them to make sure how murch gas was in the tank before me to rent it.Because I used 19mileges only,and I moved there without resolving a problem.

Safari K. 
Rating:
5.0

Customer did not leave a comment.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

charletta E. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
2.0

Well I did not drive that much went to garland back to mesquite I stayed in mesquite they said if I bring it back before 8 and did not go that many places I can have my 100 dollars back I did what was asked came back then they only gave me 16 dollars back and we only went to go to garland to get a couch and then go to academy sports and out door then home it was very discouraging

james F. 
Rating:
5.0

Customer did not leave a comment.

SALLY G. 
Rating:
5.0

Great service and would use again. Person was very helpful. Thanks so much.

Penoral S. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Eloy G. 
Rating:
3.0

Customer did not leave a comment.

Stacy A. 
Rating:
2.0

Though the outside and inside was clean the vehicle needed maintenanced. The right front tire pressure came on and wouldn't go off. I wasn't able after putting air into it to turn it off. The engine wouldn't switch gears even after putting cleaner into and towards the end of the trip, it started knocking. I was also NOT told my site was switched the day of pick up till 1520 hrs when I was picking it up at 1630 hrs. I was driving at 1600 hrs and was notified by text so never got the message!!! When I was informed of the change I wasn't given any compension for this change I was told I was notified and if I wanted the vehicle I needed to leave. I left, I needed the vehicle.

teri W. 
Rating:
5.0

Send the video prior to arrival to make it easier for first time users.

Seily O. 
Rating:
3.0

Customer did not leave a comment.

Marie B. 
Rating:
4.0

This specific location was not the problem. They did not have in stock the appliance dolly and furniture pads I had rented. Thomas, the Uhaul rep, offered to either cancel the order and refund me the money but I needed both items. He said he would call another location (12215 LBJ Fwy. Garland,TX) and I could pass by and pickup the items there. When I got there the so called assistant manager named Angelique and her ghetto co parter in crime Nikki were rude and not helpful whatsoever. Instead of trying to figure out a way to help me, all they could do was argue about how Thomas should not have done that. I will never rent or refer anyone to that Garland location with the bunch of ghetto people they have working there.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Good service

Mohammad S. 
Rating:
5.0

Everything was explained to me prior to me requesting a truck. When I brought it back it took less than 5 minutes to checkout and leave. The staff did a great job.

Michael B. 
Rating:
5.0

first of the month, it is impossible to get a appliance handcart, which the website does not warn you about.

Danielle Y. 
Rating:
3.0

When returning the truck after hours, I didn't feel safe in the area. The uhaul employees were very helpful and professional on the other hand.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Merla M. 
Rating:
1.0

That white cracker is a rude son of a bitch

SHAKIRA R. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Thoughtful and extremely considerate.

Robert F. 
Rating:
5.0

Excellent customer service! Most convenient experience ever.

Brian H. 
Rating:
5.0

The truck had been in accident had front bumper dent. Lost singal light driver side during trip. Very scary!!

Anna P. 
Rating:
5.0

The employees were genuinely warm and courteous. This store extended my a 10% veteran's discount on the soft drinks and pepper spray that made my move even more healthy and peaceful. I prefer Not to move myself belongings myself, HOWEVER, their clear explanations and time they were glad to give me even as their store was bustling (first Uhaul rental) made me hopeful of a move with Less Stress (;-) Go talk to them!

Amanda C. 
Rating:
5.0

Customer service was excellent. Very friendly which made the day start and end well. Thank You

Howard J. 
Rating:
4.0

Customer did not leave a comment.

Denny S. 
Rating:
5.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Rudelya M. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
3.0

Original truck supplied has a broken mirror and no blankets (5 dozen were ordered). Hours of my time were wasted changing trucks and going to another location to get blankets. The Ford 650 drove terribly, unless the road was perfect, it was like riding a buckboard. Extremely uncomfortable and challenging to drive, a prescription for accidents.

david W. 
Rating:
5.0

Customer did not leave a comment.

antonio M. 
Rating:
4.0

Customer did not leave a comment.

JAKLYN W. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Using the mobile app made it so convenient

Seritha E. 
Rating:
2.0

This is more of a satellite/drop-off location. Only one person in the store knew how to handle the rental.

William S. 
Rating:
5.0

Friendly and supportive staff. Convenient location

Bruce H. 
Rating:
4.0

Staff friendly and very helpful

Walter B. 
Rating:
4.0

Call before cancelling a missed reservation... Things happen for reasons and having to go to a new location because you weren't informed your first reservation was cancelled is very aggravating

James R. 
Rating:
3.0

I spoke with the person at the sight onthe phone and also with the call center to secure the truck. I told both that I needed to rent an appliance dolly to move a refrigerator. When my sons arrived to get the truck, they were told there were no dollys at this location. This put a big burden on them to find a way to move the frig w/ the dolly that I had requested and planned to rent. This was very UNPROFESSIONAL and UNACCEPTABLE. Seems company quality has gone down.

judy C. 
Rating:
1.0

Additional charges to me that i wasn't notified about. Also i wasn't told why I was charged extra.

ARTAVIA H. 
Rating:
4.0

Tell the owner not to cuss on the phone around customers.

ERIC M. 
Rating:
1.0

Charge customers correctly.

MONICA P. 
Rating:
3.0

The truck was clean although the transmission seemed like it needed servicing. When returned truck the clerk's on duty had no clue how to check the truck in and close my ticket.

yalonda M. 
Rating:
4.0

Customer did not leave a comment.

Erica A. 
Rating:
1.0

Customer did not leave a comment.

Mayela G. 
Rating:
1.0

I didn't care for this pick up location because the cashier was very rude. I tried ran my card for at least 4 or 5 times and couldn't get the payment to go through. I was on the phone with my bank and they confirmed with her that the money was on my card. I eventually had to use my sisters card to pay for the truck rental. After the payment was made, the person that brings the truck out of the gate was rude also. He gave me the truck and said to me, here is your 14 foot truck. I said to him that I paid for a 15 foot truck. He was starting shouting at me and saying, we don't have a 15 foot truck. My brother had to chime in and tell him that shouting at me was not an option. He then walked off and went back in the store. the cashier came out and stated that the man didn't know what he was talking about, and that it was a 15 foot truck. It took me an hour and thirty minutes to rent the truck. Poor customer service.

Karen C. 
Rating:
4.0

Customer did not leave a comment.

Elvin U. 
Rating:
1.0

The entire experience was horrible they have people working at this location who refused to give me my uhaul because they didn't know what they were doing and refused to get anyone on the phone to help them get me my truck. I paid $127 for 24 hours but only had my truck for 6 hours. Everything was horrible and I will never rent from uhaul again.

Kamaria P. 
Rating:
2.0

Have someone there that knows what they are doing.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Juana G. 
Rating:
5.0

Customer did not leave a comment.

Grace H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top