El cliente no dejó un comentario.Lawrenceallen C.
Customer Reviews for Mesick Storage Space
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Worst place in the entire world. Lady was not helpful. Spend a hour checking out on a already done reservation. She said no to help hook up trailer. I had to do it myself. She did not take a picture once the trailer was hooked up. I will never use that location and am taking this further because this was a terrible experience.jason C.
This was the WORST storage experience I've ever had. My belongings were here only 3 weeks, and I returned to a rat infestation, feces and urine had ruined most of my belongings. And shredded other items. The owners were very rude and insisted I was keeping food in my unit!? I then said I would never keep food in a storage unit and was told, word for word, "Well then some other idiot must be keeping food in their unit". I vacated the unit immediately, and was never offered a refund for leaving early nor any help to cover the damages. Or an Apolo for indirectly being called an idiot! WORST BUSINESS EVERJodi A. | Overall Experience
El cliente no dejó un comentario.Paul P. | Overall Experience
Very little direction. If wasn't for the few trailers I may not have found it. Was to drop key â€œin drop boxâ€ but could not find one. Walked up to motel office and a guy took them from me. Sure hope it was correct.John S.
El cliente no dejó un comentario.Dean R.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.James W.
I utilized this storage facility long term and was very happy with the safely and security of the facility. The office staff was always helpful and friendly.LEONA W. | Overall Experience
El cliente no dejó un comentario.Threse L.
The staff is very friendly. My overall experience was great. The only issue I had was rain water getting under the door and into my storage unit. They had recommended to put my things on pallets when I first got the unit. I did that so none of my things were ruined only 2 boxes got a little wet from the water soaking through the pallet.Heather B. | Overall Experience
They didnt have the pads and dolly that was listed in my order on the truck when i got there. The billing amount for the pads was wrong on the invoice. the process seemed to take longer than it should considering all my info was in the system already. They did give me some extra miles to account for me having to go from Traverse city to Mesick to pick the truck up.Brian S.
El cliente no dejó un comentario.Kenneth D. | Overall Experience
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Jonathan R.
The person running the location was very nice and helpful. The trailer however, stunk of stale cigarette smoke and I had to spend a day airing it out before I could even put my belongings inside.David M.
Everything was great. We returned the trailer 2 days early and was not charged for the additional two days that we thought we were going to need it. Didn't need to request the credit, it was automatically applied to our card. Very grateful. Bruce and Mary Howell are great people to work with.Michelle C.
El cliente no dejó un comentario.DAVE C.
Gas mileage 15 ft truck cost 25$ to go 14 miles. Truck wouldn't shift right but got me to where I needed to be over all will use again just wish the rates were better.Justin R.
I strongly feel that the couple who run the uhaul rental are not qualified to to the work Uhaul requires. Mary tried to enter my info into the computer several times, kept entering it wrong then deleted it. Bruce then tried and finally got it. He then sent Mary out to help me hook up the trailer, she was clueless. She was confused and had to send out the guy Bruce to look at it. I really didn't feel secure. I drove slowly to the gas station down the street and had a guy look at it. All in all it took over an hour to rent the trailer, which Bruce had supposedly typed in my info the night before to reserve it, and was pretty much done. .. But it all had to be redone. Please look into this matter! I would not recommend this location at all!Jolyn U.
The windshield washers were not working until half way through the trip. I stopped to put washer fluid in the tank and realized it was almost full. I kept pushing the button and working with the wipers until fluid started to come out of the drivers side. Later in the day the fluid started to come out of the passengers side.Chuck D.
Direct them to a different location! It will save them time, money, and a headache!Cody P.
El cliente no dejó un comentario.Ernest M.
Was a nice location and experienceDale P.
MOVING VAN WAS FULL OF SAND IN THE CAB AND DIRTY. TRAILER WAS COVERED IN MUD RATCHET STRAPS WERE JAMMED FULL OF SAND AND MUDJohn J.
NO PROBLEM --NOTHING NEEDEDJAMES V.
Provide an area where the trailer can be dropped but we don't have to check it in. Maybe give a receipt that has to be turned into a drop box when the trailer is returned? Hake did amazing at working through my missing uhaul trailer. Was pleasant the entire time and handled the issue professionally. Kudos!Morgan B.
El cliente no dejó un comentario.Josh C.
El cliente no dejó un comentario.DEBBIE U.
El cliente no dejó un comentario.Wayne S.
Bruce is very knowledgeable of uhaul equipment took his time to make sure my towing experience was successful four stars thanks againBRUCE H.
The Uhaul computer system used at this location was not working properly, so it took longer to book my reservation in person. Owners were good to work with. Will rent from them again.Suzanne B.
Loved the great service.Gary C.
El cliente no dejó un comentario.Suzanne B.
El cliente no dejó un comentario.Emily E.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Heather S.
We had 2 trailers both 6 x 12 and the one we had for 2 days had a roller door that the cable jumped off the roller a couple times caused me a bit of hassle. the other is the newer one with the doors that open. very nice.WILLIAM B.
Nothing because it's perfect the hospitality, kindness, and willingness to go the extra mile for the costumer very well pleased with this locationJaime R.
No recommendations other than keep up the quality of equipment from year to year as you have been!PAUL W.
El cliente no dejó un comentario.Jordan D.
Was late as they where sleeping. Did not give 50 dollars for being late as they said it was due to the mobile app. However, we couldn't get the key as their was no key box and the guy was sleeping even though it was business hours. Had to clean off vehicle of snow and drive was barely plowed.Anthony C.
I was stuck in the snow for 6 hours until the tires were changed. Not Happy! The dealer was polite and I don't think it was his fault .KRISTINA H.
El cliente no dejó un comentario.Robert H.
Mary is very helpful ??Ken T.
El cliente no dejó un comentario.WAYNE B.
El cliente no dejó un comentario.Ned B.
Good selection! Own very helpful and accommodating for late night drop off.Shannon S.
The person in the office kept us there for almost 2 hours trying to give us our rental that we had reserved online! She had no idea how to figure out the computer and seemed very confused by the whole process!! Will never use again !!!Michele F.
mesick was where we were sent when our scheduled location Kalkaska didn't have the car hauler I was confirmed to pick up. Kalkaska didn't get the reservation from corporate scheduling. I lost 3 hours and plenty of gas to go to a different location to pick it up. Kalkaska and mesick staff were very helpful. Next time I will call before driving 4 hours to pick up a vehicle that isn't there. wasted a whole day.CYNTHIA H.
El cliente no dejó un comentario.michael H.
Trouble/anxiety getting 26 ft truck. Wanted me to take a 15 ft truck. I had to plead for the bigger truck. Reservation made one month in advance, and then told, no 26 ft truck available. I did get the 26 ft truck but two days of anxiety. Place of pick-up, computer problems, long check-out.JEANETTE W.
El cliente no dejó un comentario.Rod W.
Staff was very busyLee K.
El cliente no dejó un comentario.Tony B.
In the past a Friday night, weekend rental was not due back until Monday a.m. with NO additional charge beyond a 2-day rental (Saturday, Sunday.) I was disappointed to learn this is no longer true and I was required to pay for an additional day after returning the rental BEFORE midnight Sunday with a picture to prove it, On Monday, when I showed up to pay the bill, U Haul added a $40 charge for an extra day! I had the trailer for an extra six and one half hours. I paid it, but will be investigating a different rental agency the next time I need a trailer. U Haul used to be customer-oriented. The current policies reflect a desire to gouge. Too bad.Thomas S.
U haul computers couldn't find my reservation when returning trailer. Required a couple of phone calls to get everything straightened out. This small office was trying their best to get me taken care of on a Sunday morning. I thought all was already figured and paid, so couldn't figure out the problem in finding the contract.William A.
The people were very nice and very helpful!! Would recommend them.Linda B.
This place is confusing. I pulled into where it says office. It's not the office. The hotel check in is actually where you go to pick up a trailer. When I called to ask where I go the lady was very rude about having to give directions. Well then make it easier for people to find!! Pam didn't know what she was doing. I've been a U-Haul user for a long time and I've never seen anyone do it like that. Also, she didn't help hook anything up. That tongue was heavy!! Luckily while I was giving myself a hernia my gf helped back it under. She's never drove my truck before and definitely never backed under a trailer before. Sketchy. When I brought it back the lady was there again and took FOREVER to check me out. I'm used to dropping contract in box and leaving but she insisted that she needed to check it out. Then I called again to rent again and she was again very rude on the phone. I told her I needed one right away and she said â€œI can have one available at 8amâ€. Ugh, that doesn't help me when I'm needing one ASAP. Lol. Probably never going there again or recommending to anyone. I rent a lot especially now that I have a 4 wheeler but I won't be from there from now on.BRian P.
El cliente no dejó un comentario.james C.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.Tom D.
Can't adjust rear view mirrors on truckDon H.
El cliente no dejó un comentario.Deborah P.
Very nice people to deal withJAMES C.
The man who checked us in needs computer classes. It took a long time to check in. Also, the truck drove TERRIBLY!!!Mary P.
The place where I rented the U-haul was great, the people were nice and helpful. However, the company itself leaves something to be desired. I reserved a truck to pick up in my hometown to be utilized locally. On the morning I was to pick up the truck I received call from the company informing me they're were no trucks available in my hometown and the closes available truck was in a town 20 miles away. When I questioned why I was allowed to book a truck that was not available, I was told by the lady on the phone that it was my fault because I had booked it there night before. I mentioned the mileage, she offered me 20 cents off per mile, bringing the mileage cost down to 79 cents per mile. Because I had movers scheduled I took the truck. I wanted to leave the truck in my hometown to cut down in mileage as well as saving me time. I was told that I had to take the truck back to where i picked it up or I would get charged $249. I had a total of 61 miles on the truck when I returned it. 44 of those miles was travel to pick up and drop off the truck. This deal cost me an additional $30. I will look at other rental companies if I need to use moving services again.Berneita C.
Would recommend UHAUL to anyone. We noticed during our travel to Az. That UHAUL vehicles on the road out numbered your rivals by 5 to 1. We are pleased.Cynthia B. | Overall Experience
El cliente no dejó un comentario.WAYNE H.
Extremely nice people. Clean truck. Our first experience with uhaul and it will not be our last. Thank you so much.Beverly H.
FRICKING ANSWER YOUR FING PHONES!!!lucy A.
All was great.James O.
El cliente no dejó un comentario.Charity M.
Pick-up was fast and easy. The attendant went over the trailer with me and hooked everything up.Steven G.
Great experience. Nice people that are friendly and easy to deal with.Frank A.
Very convenientjennifer S.
Everyone was friendly and helpful I would absolutely go to this location again. This was the best experience with U-Haul I have ever had.. thank you so much!Lisa V.
El cliente no dejó un comentario.bob H.
El cliente no dejó un comentario.Les B.
El cliente no dejó un comentario.William N.
El cliente no dejó un comentario.Alexander O.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Lynda D.
real friendly and knowledgeable.Bryan K.
El cliente no dejó un comentario.Kyle R.
Very friendlySTEVEN S.
El cliente no dejó un comentario.MIKE L.
El cliente no dejó un comentario.DON S.
El cliente no dejó un comentario.DIANA C.
El cliente no dejó un comentario.Brandon R.
El cliente no dejó un comentario.James D G.
El cliente no dejó un comentario.Lynda D.
El cliente no dejó un comentario.James G.
The gentleman that helped me was very friendly and helpful.BONNIE S.
The people that run this place are nice. Definitely a mom and pop operation, but that is fine. They were helpful and courteous.patrick R.
Ty for a smooth transaction. Everything went well and they are very professionalJOHN D.
Desk staff was nice to mention possibility of requesting extra miles for one way rentals but was nevertheless required to charge for extra miles. Didn't have anyone on hand to help with unloading the car from Dolly and wasn't entirely sure how to do it (she is an older lady). She tried however which I appreciated.Hartmut A.
El cliente no dejó un comentario.Randy P.
El cliente no dejó un comentario.James D G.
El cliente no dejó un comentario.Tim C.
PrePayment andJanel J.
El cliente no dejó un comentario.Wayne B.
Servicio al cliente de excelencia. They hooked up the insert and ball for me when I had forgotten them in another state. Went above and beyondkaryl K.
El cliente no dejó un comentario.Craig D.
It was a good visit they were rather quick about things and were respectful I would recommend this storage facility, good pricing alsoPrivacy R. | First Impressions
The roof was too low to pull up the 26 foot truck to the locker itself, so access was not as easy as I would have liked but it seemed good in all other respects.Privacy R. | First Impressions
They were very flexible with their hours of operation. They also upgraded our unit at the same cost because they didn`t have any available at the size we originally reserved.Privacy R. | First Impressions