Customer Reviews for Mesa Secure Storage
(U-Haul Neighborhood Dealer)

310 reviews

2253 E University Dr   Mesa, AZ 85213
(Located on University just east of Gilbert Rd - south side of street)

(480) 833-9248

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(480) 833-9248

2253 E University Dr
Mesa, AZ 85213
(Located on University just east of Gilbert Rd - south side of street)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was spectacular

Ricky Wolfe 
Rating:
5.0

The lady was very nice and helpful nothing else needed

RICHARD PETER BERNI 
Rating:
5.0

Customer did not leave a comment.

Charles Wilson 
Rating:
5.0

I got a receipt for 45 dollars and some change, but I got charged 53 dollars

Said Eskirjeh 
Rating:
5.0

Customer did not leave a comment.

William Dery 
Rating:
4.0

Wind shield was dirty. Fortune ly I didn't have to do much drivingy

Ralph Norman 
Rating:
5.0

Great service. I would use them again.

DENNIS DECKER 
Rating:
2.0

Not suitable for dropping off a tow-behind trailer. Staff was very friendly, and the process was excellent-the issue is trying to get a trailer dropped off is very difficult

Charlie Cutter 
Rating:
5.0

Customer did not leave a comment.

Dianna Stafford 
Rating:
4.0

Customer did not leave a comment.

DAVID SHIELDS 
Rating:
5.0

Crystal was fantastic from my first phone call to when I returned the truck. Super helpful and friendly. She was very nice.

Alison Quinn 
Rating:
5.0

Customer did not leave a comment.

Nora Samaniego De Cabrera 
Rating:
5.0

Lennell was fantastic. Great personality and customer service.

CONNIE MICHALEK 
Rating:
5.0

None young women was wonderful

Lanise Johnson 
Rating:
5.0

I forgot to tell you, but the sun visor feel out when I opened it. It goes back in easy, but it feel out just as easy. I would recommend making it more secure, or at least inform the driver beforehand. Other than that, great service, Crystal was very polite, informative, and patient when answering my questions. Overall great job. Thank you

Daniel Terry 
Rating:
5.0

Krystal was absolutely amazing to work with - helpful, accommodating and kind - both securing the rental unit and also returning the U-haul. Very much appreciated after a long 2 day across country move. She went above and beyond which you don't come across often anymore. She clearly is skilled at her job and created a welcoming environment.

JE Hawk 
Rating:
4.0

Customer did not leave a comment.

Diana Ainzel 
Rating:
5.0

Customer did not leave a comment.

Adrienne Davis 
Rating:
3.0

Be open the hours you say you’re open don’t close in the middle of the day. Had to sit outside in 110 degrees for 45 mins

JOSEPH WORTHEM 
Rating:
5.0

Customer did not leave a comment.

Shaire Blythr 
Rating:
5.0

Costumer service awesome 👌

Eddy Niragira 
Rating:
5.0

Customer did not leave a comment.

Tracee Derra 
Rating:
1.0

Customer did not leave a comment.

Ivan Doyle 
Rating:
5.0

Customer did not leave a comment.

Christopher A Windes 
Rating:
5.0

Customer did not leave a comment.

Todd Heppner 
Rating:
5.0

Nothing. U-Haul makes moving easy. Your customer service is excellent.

Daniel Martin 
Rating:
5.0

Customer did not leave a comment.

Vicky Robinson 
Rating:
5.0

Customer did not leave a comment.

DAVID EUGENE HESS 
Rating:
5.0

Customer did not leave a comment.

Antonique Carr 
Rating:
5.0

Nice, professional and very helpful.

James Ballard 
Rating:
5.0

Customer did not leave a comment.

Rebecca Newman 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Holmberg 
Rating:
4.0

Parking was limited for a larger truck

Steven Spearman 
Rating:
5.0

The return process was not well done. The app kept timing out and/or restarting.

Kimberly Zadrozny 
Rating:
5.0

Cleanest Uhaul I have rented to date. Staff was super nice and the facility was spotless to include new paint.

Robert Gooch 
Rating:
4.0

I tried to change my drop off location and could not get any help on website so I called the help number and they couldn’t change the location so they transferred me to scheduling and I was on hold for over 30 min before I hung up and just went to the original location to drop off, not a very good customer service plan, very disappointed for the price I paid to rent a small trailer

ANTHONY TOMASIEWICZ 
Rating:
5.0

Customer did not leave a comment.

Bailey Lane 
Rating:
5.0

Customer service was excellent!

Herbert Eiche 
Rating:
5.0

Very helpful and pleasant

mark swift 
Rating:
5.0

Customer did not leave a comment.

Leticia Rivera 
Rating:
5.0

Customer did not leave a comment.

John Yanchura 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzalez 
Rating:
1.0

They open when they feel like it, and even after being late, will give you an attitude and demeanor as if they are high on opioids.

Adam Small 
Rating:
3.0

Customer did not leave a comment.

Raymond Leonard 
Rating:
5.0

Customer did not leave a comment.

Michael Heil 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor 
Rating:
5.0

Couldn't ask for better service. I would recommend them to others. They go above and beyond to help their customers. We had a great experience using our vehicle. It was on time. Everything went smooth we were very pleased.

angela Sparling 
Rating:
3.0

To make sure that the inside of the cab is wiped down. The the windows inside and outside were extremely diety. The low tire symbol was on and no inside cab light

tom crabtree 
Rating:
5.0

Customer did not leave a comment.

Lori Pratt 
Rating:
5.0

Crystal was great and so accommodating! Great business presentation and friendly!!

CHERYL MCCUE 
Rating:
5.0

Excellent service!

GUADALUPE ESPINOZA 
Rating:
5.0

Friendly and helpful staff.

MONROY MARTINEZ 
Rating:
5.0

Krystal is awesome!!

AMY CHERUNDOLO 
Rating:
5.0

Customer did not leave a comment.

Randy Block 
Rating:
5.0

Customer did not leave a comment.

DAVID AWKER 
Rating:
5.0

Great customer service!!

Roy King 
Rating:
3.0

Parking was exceptionally difficult with the truck and small lot

Sarah Goedicke 
Rating:
5.0

No improvements. The ykung kady working yesterday was amaxing! She was nice and efficient.

DEMONT ANDERSON 
Rating:
4.0

Told after I picked up the truck, by phone, that the drop off facility was changed and had to drive over 20 miles to new locations. I don’t understand why.

Kirk Dewey 
Rating:
5.0

was treated very well from Desk attendant. She acted very pro like. Enjoyed the ride.

SAM BAKER 
Rating:
5.0

Customer did not leave a comment.

Daniel Erickson 
Rating:
5.0

Great help!

CAROLYN SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

David Sifuentes 
Rating:
5.0

Krystal was amazing!!!! Super friendly and super helpful!!!!

JAMES SANDERS 
Rating:
5.0

Customer did not leave a comment.

BRISSA ORTIZ VILLALOBOS 
Rating:
5.0

Truck only had 500 miles on it, brand new truck. Everything worked out very well!

TODD BRYANT 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SILVESTRI 
Rating:
5.0

Everything was great. Both ladies I spoke to yesterday and today were great and quite helpful!! Thank you!!

KORRITA DAER 
Rating:
5.0

Customer did not leave a comment.

YOLANDA FAY LANGSTON-MACKLIN 
Rating:
3.0

The employee working was fantastic, very helpful and went above and beyond to help with my situation. The truck pickup process with the Uhaul 24/7 however, was terrible. The lock code on my truck did not work and had to be cut off. I had to wait until the office opened which negated the convenience of 24/7 pickup, and significantly delayed my moving timeline.

Taylor Cameron 
Rating:
5.0

Customer did not leave a comment.

Margarette Smith 
Rating:
5.0

Top notch assistance, knowledge and communication by Krystal. She is excellent !

MARK SMITH 
Rating:
5.0

Quick, friendly service!

TANSHANAY THOMAS 
Rating:
2.0

Location was convenient. Truck had a service light on. Truck wasn’t filled with fuel.

Lance Conley 
Rating:
3.0

Advertise the real price of the vehicles. Your advertisement said $19.95/day. I rented a cargo for 4 hours and ended up at just under $80. It’s a real racket that you run and it’s pretty annoying. If you’re going to advertise a great deal like $19.95/day, at least include some mileage. You charged me $0.69/mile (which comes out to $0.75/mile). Maybe include 20 miles - especially if you’re only going to let me have it for 4 lousy hours! The girl who helped me was fine. She was courteous and gave all of the info I needed.

Paul Giordano 
Rating:
5.0

It was a very pleasant experience and the lady in the office was super nice about me being a little late in returning it and didnt charge me another day

Ziva Richardson 
Rating:
5.0

Krystal Mendez has great customer service skills. She answered all my questions. She was a pleasure to do business with.

SANDRA JOCEWICZ 
Rating:
5.0

Crystal was extremely helpful and polite. She has great customer service skills. Will always rent from this location in the future

PAMELA RICKARD 
Rating:
5.0

Customer did not leave a comment.

Anthony Jaiman 
Rating:
5.0

Crystal is amazing! She is wonderful and so kind. Please keep her! She makes the experience so less stressful and is a blessing.

Joesef Constable 
Rating:
5.0

Customer did not leave a comment.

Ray Trankle 
Rating:
5.0

Customer did not leave a comment.

Amy Busby 
Rating:
5.0

Great! The gal I worked with was winderful!

BRANDON RAGLE 
Rating:
5.0

Very informative person at this location . great experience with them thanks for your help.

FREDERICK VARELA 
Rating:
5.0

Customer did not leave a comment.

Esther Mungai 
Rating:
5.0

Customer did not leave a comment.

SARA DOWLING 
Rating:
5.0

Very friendly and competent personnel.

Tiger Hartwig 
Rating:
5.0

Customer did not leave a comment.

CONSTANTIN MITRICA 
Rating:
5.0

We only rented an appliance dolly, but it was very quick and efficient to pick up and drop off the dolly.

Julie Duff 
Rating:
5.0

Customer did not leave a comment.

DAVID NUNEZ 
Rating:
5.0

The young lady at this location had me checked in very quickly and even helped me search for transportation to a local Harley dealer where my motorcycle was waiting. Truly exceptional service here also.

Lawrence Rice 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA VENTEICHER 
Rating:
5.0

Customer did not leave a comment.

EVERETT WILCKEN 
Rating:
5.0

Customer did not leave a comment.

Mary Mendola 
Rating:
5.0

Nothing, I received great customer service.

MARY ROTA 
Rating:
5.0

Customer did not leave a comment.

JOHN JACKSON 
Rating:
5.0

Customer did not leave a comment.

Michael Carlson 
Rating:
5.0

Customer did not leave a comment.

Bard Lewis 
Rating:
3.0

Customer did not leave a comment.

Bryce Wlidermuth 
Rating:
5.0

Customer did not leave a comment.

Donna Wright 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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