Customer Reviews for Mequon Storage
(U-Haul Neighborhood Dealer)

407 comentarios

6911 W Donges Bay Rd #B   Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)

(262) 242-1634

Horario

  • Mon–Fri
    9:30 a. m. - 4:30 p. m.
  • Sábado
    8:30 a. m. - 11:30 a. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(262) 242-1634

6911 W Donges Bay Rd #B
Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 4:30 p. m.
  • Sábado
    8:30 a. m. - 11:30 a. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Clifford W. 
Clasificación:
5.0

👍👍👍👍👍😁😁😁

Alex A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B. 
Clasificación:
3.0

Charged me for gas when it wasn't reasonable- I was told to fill the tank to 3/8 full. How much do you put in a tank to make it 3/8? It's not marked. That's also more gas than it had when I picked it up- you're supposed to return it will the gas tank on the same level you got it and I picked it up with about 1/4 of a tank- I even have a picture of it. They also didn't respond when I emailed them about this. Only use if it's your only option.

Jessica F. 
Clasificación:
3.0

Upon drop off told staff that vehicle had no break lights and traction control sensor was going off entire trip . Then was charged additional fuel charge, when we made sure we were over what was needed. Pictures to prove and nothing was done to rectify situation. Vehicle not safe .

David L. 
Clasificación:
5.0

Quick pick up and drop off.

Liam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

A great truck rental experience, and pleasant staff.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby B. 
Clasificación:
3.0

t

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon K. 
Clasificación:
5.0

I used the online check-in and check-out. It was frustrating to say the least. Website / app kept crashing. Took me several attempts and 45 minutes to check-in. Checking out, I tried to go thru the online process multiple times... kept crashing. I finally gave up and just put the keys in the dropbox and called the voice mail and left a message.

James M. 
Clasificación:
3.0

See above the experience was ruined.

Kylene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar A. 
Clasificación:
5.0

Everything was great! Clean and well maintained truck, great staff and safe location.

Katie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke K. 
Clasificación:
5.0

Friendly and efficient- one of the easiest rental experiences I've ever had.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
4.0

Gas gauge does not work, stuck at 1/2 tank. Not able to tell until last 50 miles running low.

Nicole K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua V. 
Clasificación:
5.0

Our cargo van was clean, very comfortable to drive. The office staff was very friendly and had our paperwork ready to go.

Cecile E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

Staff was nice. Very quick and easy to rent what we needed.

ARIANNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P. 
Clasificación:
3.0

I called to verify address at 7:30am for 8am pickup. PErson I spoke to was very helpful, as address online did not match where I needed to go. It would have been nice to know that the staff at the site where truck was would not be available to help. For some reason my location was on, but the UHAUL app would not recognize it was on. Caused delays getting the truck checked out. Thankfully, my son was with me and could try on his phone. Same situation at check back in. Interior of truck was dirty. MEchanicals were fine.

Chris D. 
Clasificación:
5.0

Good overall experience. Fast, smooth, and efficient process all around.

Travis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Azalea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
2.0

Don't have a drop off closed on the weekend. I filled up the tank 1 block from location, dropped the truck off at your closed facility while trying to use the app to return truck. What a mess! I was charged an extra $28 because I was told the tank wasn't full. I've always rented from uhaul over the years and I want to tell you that not only was I extremely frustrated, but will look at other options when the need arises.

Tammi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory H. 
Clasificación:
5.0

Great workers

Mary L. 
Clasificación:
5.0

The staff is very friendly and helpful. I had an excellent experience and would highly recommend this location for your moving needs!

Sean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
5.0

As far as the rental van was concerned, there were 2 warning messages that were showing on the dashboard when we picked up the van. Why wouldn't the van have been serviced first to resolve those warnings before being rented out?

Julie J. 
Clasificación:
3.0

I was given a truck with a broken windshield wiper and the alignment was off. This made for a pretty harrowing drive in the snow, which we had talked to them about before we accepted the truck. They were super nice when we talked to them and had a great experience there, but I was so upset that the truck was unsafe to drive that it completely negated the lovely experience we had in their store.

Kelly H. 
Clasificación:
3.0

Tires needed air. Disappointing to have to pump air into the tires for a one day rental.

Edmund E. 
Clasificación:
3.0

I just dropped it off and left the keys as the office was closed.

Chad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J. 
Clasificación:
5.0

Truck smelled like a skunk!

Kim G. 
Clasificación:
5.0

Great people to work with, a pleasant experience. I plan to be back and highly recommend them.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca A. 
Clasificación:
5.0

Great people to work with.

timothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORBY O. 
Clasificación:
5.0

Easy in easy our. Front desk delightful

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Nothing, keep it the same. Everything worked out great

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Nice women who helped me price quoted was price charged

richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
2.0

The truck that I was given was not clean or well maintained. The hold process of getting the truck was not a good experience.

Treatha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel D. 
Clasificación:
5.0

Maybe go over the more basic things like how to unlatch/open the back door as well as closing/latching it again and which side the gas tank is on.

Nick H. 
Clasificación:
3.0

Make it more clear where to drop uhaul keys

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Can't think of anything. The transaction went smoothly.

Craig G. 
Clasificación:
5.0

I think the truck could use a new transmission. Great service from the woman at the front desk. Very friendly. Something you don't see very often anymore.

Steven G. 
Clasificación:
5.0

The check in process was very smooth and the staff was very helpful.

Glen S. 
Clasificación:
5.0

Awesome rental experience. Quick and easy!

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

Great service at checkout with good drop off explanations.

PATRICK B. 
Clasificación:
2.0

Trucks are dumps. Parking is incredibly hard. Took much longer to check out than committed. Online checkout doesn't work. Staff was super friendly and helpful. Location makes it hard as you get overcharged for mileage.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

they were able to provide a 15-foot truck for the 10 one we initially reserved. this was a HUGE relief for our move. we really DO appreciate the help of the representative we're provided.

IGOR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

Always a good experience at this location.

Lynda R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois W. 
Clasificación:
4.0

I returned the truck at night. It was very hard to see the signage. Not well lit from the road. An employee, not the woman at the main desk, was a bit rude, not very understanding that I was late in getting the truck. Please include a note saying to call if you are going to be late. Often it is out of control on the customer's part in the process of moving.

SUSAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rockne E. 
Clasificación:
4.0

I understand the need for some additional information. The amount of information, 2 additional contact numbers, and several other documents uploaded seemed a little much. Or having the expectation that the people listed will be called immediately. The writing made it sound like if you were non reachable. The experience overall was good. First time renting and picking up through the app. A sign for the drop box would be nice to rather than wondering around.

jeffrey S. 
Clasificación:
5.0

Great staff - nice, friendly and easy to work with. Highly recommend!

Chris H. 
Clasificación:
5.0

What happens when the customer who proceeds you indicates the incorrect odometer reading? We'll simply stated your app refuses to move forward. The inflexible nature of your app and the lack of a live assistant leaves me disappointed in you app approach to dealing with customers. I would not recommend this to a friend. The on-site customer service however was excellent.

David V. 
Clasificación:
5.0

Was a nice experience. Staff was very friendly and professional.

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAREN A. 
Clasificación:
4.0

Could not find drop box for key. Needs to be marked better or a note on the door about where it is.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon H. 
Clasificación:
4.0

Better customer in person contact and information

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

effecent

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL H. 
No se han enviado comentarios para esta ubicación.

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