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DANIEL P
Customer Reviews for Melsons Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing - this location has wonderful customer service fort many years, and the husband-wife team keep all equipment in top-notch condition and could not be more helpful. Hi We have used Melson's services since we moved to New Hope almost 20 years ago. A neighborhood gem.
MARY BGreat experience!
ROBERT BI ended up at this location because the original location I wanted to pickup from had not done the work to get the truck I needed ready for my rental. While the new place was excellent and I received a credit for the equipment not being ready it still delayed me and added miles and a toll to my rental. If I had more warning I might have picked a different location for pickup.
STEPHEN MGreat staff and customer service !
BRIAN EWith a lot of people moving over the weekend, was sorry you had no Saturday A M hours.
PERRY GGREAT customer service!!
LAUREN FStay the course or make it free.
LAWRENCE BMelson's in New Hope is one of the friendliest and easiest to use locations I've dealt with. Really just a simple, perfect transaction
STEPHEN NGreat customer service!
STEVEN SWonderful service long time business! Highly recommend
PERRY GI've renting Uhaul vans from Melsons for decades. I have always had a great experience with them.
MARK SPerfect experience! Would do it again if necessary.
ROBERT MThe van was new, the process was easy and hassle free. This is why I always use U-Haul. This was the first time I used this location and I was not disappointed.
David SWonderful people always very helpful.!
JEANNE DGreat experience great price great service!
KYLE RPrompt courteous service!
THEODORE NPrompt courteous service!
THEODORE NExcellent service and equipment!!!!! Very friendly & knowledgeable staff!!!!
RUTH MOwner took the time to show me all the features of the equipment. Nice guy.
JOHN BBest rental experience that I have had. Excellent staff - friendly and helpful.
MARIE KMelson's is exceptional!
Bill DEverything was perfect and seamless!
Karen Mnothing was in n out like that
Matthew FMuy buena atención y muy atentos los compañeros que allí trabajan mucha paciencia con los ispanos como llo qué no dominan aun muy vien el inglés
Carlos AAlways a pleasure to deal with Melsons.
RANDALL RGREAT customer service at this location. I was given the keys and a quick tour of the vehicle before I ever put the key in the ignition. Will be renting from here again, probably in the next couple weeks.
David PTie down straps
Gregory GI’ve been dealing with Melsons for many years and appreciate their dedication to service, professionalism and the friendliness of this family run business.
RANDALL RThe gentleman who rented me the truck was extremely helpful, knowledgeable, professional and friendly. It was a great experience! I own a business and occasionally need to rent a vehicle and will continue to go to this location when trucks are available there.
Jessica HNothing - amazing team of people helped us. Unless you can control "moving in the rain" LOL. We are all good. This rental team is second to none. AMAZING!!! Will definitely rent again. Hopefully there will be some sunshine next time.
Eric hBye smarter
Anthony SVery friendly and accommodating
stephen JService is great, with personal attention to each customer. It's my #1 preferred U-Haul location.
Paul WNothing, the experience was smooth and efficient.
John MNo improvement needed. Easy check-in and pick-up, truck was right next to the door, good overview of the safe operation of the truck. Truck was clean and well maintained.
Paul WProbably the best UHaul experience I've had. Melson's was very knowledgeable and thorough. Great dealer!
Kevin GNothing! This is a small, family owned, local business of very nice people who know exactly what they’re doing.
Megan PThe equipment is fine, but I would not say it's well maintained. The brakes are getting old in that truck. The biggest issue is the poorly functioning app. It took an hour and being on the phone with an ill informed rep to complete check in. Furthermore, the advertised price of $20 to rent a truck is complete bullshit. A 90 min project spanning 25 miles round trip cost $100.
Bryun HWas charged a wrong location drop off after trying to show them my receipt to make sure . They said they didn't need it then charged me 177 Dollars when the rental total was $53 for 2 hrs. Called to get it addressed and never heard back. Called customer care and haven't gotten a refund
Ryan MReservation system not good when it changed our location for pick-up with not enough head's up. Any confirmation e-mail we receive should state in the title that the location has changed! Attention!!!!!
Phillip HThe 15 ft. truck leaked while driving in the rain. the rear floor was soaked. Our blankets and boxes got wet.
EDWIN HI was concerned that I reserved the van understanding that the charge was 19.95 a day, plus mileage. When I received my receipt, the charge was $99.00 for the rental, plus mileage in excess of the allowed 50 miles. The ultimate cost may be the same, but this ought to have been explained.
Brian KRemote support took 2 to 4 minutes between question and answer... multiple time. Like what type of phone? Answer... android.... wait 4 min for a response from support. Something that should have taken 5 to 10 minutes took 30 to 40 min which cut into my rental time. Not good at all. I do not recommend this service!
Donald SWe picked up the van at 4:30 on Wednesday & returned it just after 5 PM on Friday, but we're charged for 3 days...not fair!
Scott KThe people at Melson's are great. Friendly and helpful. And the truck was perfect for my use.
Robert NMelsons Service Center in New Hope is a friendly family owned business who care about their customers. The van was immaculate and the contract transition was done effectively and efficiently. Kudos for you to have them as your partner.
LAURENCE KThe overall experience with Melsons was wonderful, especially the people. They were very knowledgeable & a pleasure to deal with. The next time we need a U-Haul rental we will definitely use this location again. *****
Kevin D