El cliente no dejó un comentario.Melissa J.
Customer Reviews for Medinas Tires & Wheels
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service great. I made a mistake and they help me fix it, instead of just saying too bad it's your mistake. Also, was treated as a customer, meaning equal exchange of service, you provide the equipment and I pay you for it. At other places, where mug shots are taken, and questions such as what are you doing with it, and give us all the places where you hang out. It makes the customer feel they should be grateful that uhaul gave them permission and not an equal exchange of services.NORMAN E.
El cliente no dejó un comentario.Andrew R.
It doesn't look like much when you drive by, but the staff are friendly, accommodating, and the vehicle was ready and working perfectly.GRAYSON A.
El cliente no dejó un comentario.Francisco M.
The location was supposed to be open until 5:30, but was closed at 3:30. The gate was locked and there was no sign or number to call except the general uhaul customer service number. Had to be on hold for over 45 minutes before the customer service rep was able to find me a location to drop it off at. Wasted over an hour of moving day.Nhut T.
Great experience would rent from them again!NICOLE N.
Excellent serviceTrina P.
Same thing. I am only paying to have a well maintained truck that works. I don't care the location looked kind of life a automotive shop/tire shop/junk yard.Hollie V.
El cliente no dejó un comentario.Arogeanae B.
El cliente no dejó un comentario.Rex L.
Staff were very customer oriented and there to help with suggestions to make your plans work. Thank you.ðŸ¤-DALE M.
Have the truck available for pickup where promised, not 40 miles away.William J.
El cliente no dejó un comentario.GARY H.
El cliente no dejó un comentario.David F.
Solid, prompt friendly service. Nice people. Physical plant not great but the people make up for that.Alan P.
El cliente no dejó un comentario.Jason M.
Always friendly and welcomingDAIZELL O.
El cliente no dejó un comentario.LELAND S.
On my way to Fresno, I was called to drop off my unit to a different location. I choose the original drop-off location because I was moving thing into my storage unit at that location. After 22 hours of driving, I had to drive longer in the opposite direction for me to drop off my truck. It would be nice to avoid this type of inconvenience.GUADALUPE D.
El cliente no dejó un comentario.Lashawn T.
Our original location on Ventura ave did not communicate the change of location to us at all. We had a 7 am a reservation and when we arrived they informed us of the change and we had a tight schedule due to the new apt location. The new location did not open till 9 am and the truck wasn't filled up to Full. We got penalized extra at our apt since it's on a busy street and they got a permit for us within a time frame to park the truck. We were late due to a delay within the UHAUL in fresno. We were not communicated at all and we ended up paying more.Gardenia Z.
El cliente no dejó un comentario.DAREN F.
El cliente no dejó un comentario.Edward C.
A mileage rate of 1.09 cents a mile is way too excessive. Bring down to .79 centsWALTER M.
El cliente no dejó un comentario.JUAN B.
El cliente no dejó un comentario.CHRISTINA M.
It is a very difficult location to get in and out of. The employees were really nice and helpful. Truck was clean. Tires were really worn and windshield wipers didn't work very good.Janet F.
The service person was well mannered but not as accommodating as he could have been. My Uhaul pick up was 1pm but person came at 1:45 and I could not leave until 1:53pm. I requested the day I made appointment if vehicle is not there please let me know so I can get another Uhaul elsewhere but no notification. I returned the vehicle with more gas but over by some miles. You think with my inconvenience of being late to where I needed to be they would have made adjustments but they did not care. Lesson learned! Sanitation was not good during COVID-19 no workers with masks but all huddled together. Hopefully live together. Then no washing hands or sanitizing after dealing with cars so my paperwork is dirty. I cleaned the vehicle myself cause they were going to let me take it as soon as customer arrived without sanitizing the inside. Thought that was a policy during COVID. Other Uhaul rate hourly is a little cheaper so this would be last resort. Wish them well at the end of the day but disappointing experience.LETOYA C.
Customer service was kind and he was handsome! Very helpful and professional.cindy P.
Place was great my only issue was they don't follow covid guidelines they have a sign up to wear mask but every customer there outside and inside did not have a mask on 2 workers had mask and the other worker didn't so they should be forcing there employees and customer to wear a maskTiffeny P.
Very cordial and helpfulJOHN M.
El cliente no dejó un comentario.MANUEL S.
El cliente no dejó un comentario.adrian R.
El cliente no dejó un comentario.FELIPE Z.
El cliente no dejó un comentario.ABRAHAM B.
Biggest problem with the location is where it is located. It is fenced and there is not a good drop-off location after hours, nor is there a good place to leave a vehicle while using the u-haul. These are all things that can be worked around, but it adds challenge to an already challenging move. The staff on site was very helpful.Jeff H.
Clean the trucks. The front windshield was filthy and the truck had not been washedmarsha J.
Too small of a lot Long wait, attendant was doing too many things Dog feces on ground around back of truckBRETT M.
El cliente no dejó un comentario.LESLIE A.
Have one person dedicated to the processing of u-haul equipment, no order jobs such as changing tires, or other mechanical work which can be destracting.Ruben M.
The new truck was a peasant experience.Walter M.
El cliente no dejó un comentario.JESUS A.
This location was 30 minutes from my home and I was charged extra mileage.Stacey C.
El cliente no dejó un comentario.Andres E.
El cliente no dejó un comentario.Decole P.
El cliente no dejó un comentario.Lutrina B.
El cliente no dejó un comentario.Michelle T.
El cliente no dejó un comentario.Joel P.
El cliente no dejó un comentario.Riley S.
El cliente no dejó un comentario.AURELIANO A.
By mistake I put extra gas Nd they give me no money back , they just give me laughter on me ,, I drive 12 miles only Nd put gas 25 doller Nd look like they took my kids meal ????Amandeep S.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Davis S.
Windshield was so dirty on the inside as well the outside that it made it hard to see when driving after dark.LAURA D.
Treated with respect and professionalism, thank youGeorge R.
Nice job U-HAULHarjit K.
El cliente no dejó un comentario.Ramzy S.
Windows could have been cleanedjackie L.
El cliente no dejó un comentario.Ruben P.
Reserved online for Sunday. Good thing I called Medina's to confirm because I was then informed that they weren't open on Sundays. I was told I could pick up a truck Saturday between 4:30-5:00, so I did appreciate that. I was told to return the truck to Medina's at 8:00 a.m. Monday because they were closed on Sundays. When we arrived, the place was locked up. I called and was told to take it to the nearest U-Haul place. My son was late to work.JENNA J.
Very crowded parking but the individual providing service was very polite and helpful.Rickie P.
El cliente no dejó un comentario.Susan W.
His Uhaul software was having issues. Not on his end, seems to be a uhaul issue. He was polite and a good guy.Edward H.
El cliente no dejó un comentario.Phillip C.
El cliente no dejó un comentario.Daisy E.
This location is at a tire store and is a small property. The lot seemed crowded, but the customer service was excellent. Mr. Medina took his Time to help me through a couple of issues about turning in the truck and furniture pads. Overall I would do business with them anytime, it's just too bad they don't have a better property to work from.Darrel H.
El cliente no dejó un comentario.Brandon G.
My experience was better than what I expected and actually kind of fun. If I'm in the area I will be going here first for a uhaul rental. Service was amazing.Samuel A.
Nothing people were very professional and helpful.RAYNALDO P.
El cliente no dejó un comentario.Anissa J.
Very disappointed. First I had to go to Fresno to get the trailer. Then tried returning the trailer in my town an had a difficult time.. an your agent was rude. I have rented from u guys several times. This time I I dealt with a person that was less than satisfactory . convenience is important to us and I hope we can do business in the future.Jennifer N.
That manager en fresno California in Shaw ave , he is a liar we are supposed to rent X 24 hours and we charge 12 hours for the same extra money ,I would never recommend this service ??James M.
very small area to drop off.Roger H.
El cliente no dejó un comentario.JEANINE Y.
El cliente no dejó un comentario.Denise M.
El cliente no dejó un comentario.Harry M.
engine light onSusan V.
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.william R.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.janell M.
El cliente no dejó un comentario.DANIEL J.
Service was fast, yet thorough and friendly. Truck was clean, as described and easy to drive.Melacy L.
El cliente no dejó un comentario.sukhwinder S.
El cliente no dejó un comentario.John and Amanda C.
You guys are over priced! You should bring the price down on the mileage or set flat rates.Brad H.
El cliente no dejó un comentario.duane I.
El cliente no dejó un comentario.Kelly R.
Nothing you imbeciles!Steven C.
El cliente no dejó un comentario.Alphonso R.
El cliente no dejó un comentario.BLANE G.
El cliente no dejó un comentario.Armando H.
El cliente no dejó un comentario.GLORIA W.
El cliente no dejó un comentario.Richard W.
Good job guys, keep up the good work and great customer serviceGabriel C.
El cliente no dejó un comentario.Britney B.
El cliente no dejó un comentario.sirrette M.