Customer did not leave a comment.
John R
Customer Reviews for Meadowdale Performance Garage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They gave me the truck on empty tank of gas so when I returned it I returned it the same way and now they're charging me because the gas tank was an empty which it was not I have pictures to prove
Patricia RUhaul always double charge me
JEANTTE Wwhat's worse then renting a sweaty sticky uhaul truck, is renting on that the A/C does not work, sitting in traffic adding more sweat to the seats, when i returned it, i spoke with a lady about it who stated shes does not deal with Uhaul and the manager was in the back(she had left without informing him), another employee came in and asked about the truck I explained the A/C was not working and he said he will close out the ticket, still no manager or anyone left, so I left. no one cares, there should be a discounted or refund portion on my money, I will not be back
travis aDisaster experience, first auto transporter was going to be out of West dundee IL location. 2 of 4 tires were bald. Not a acceptable for.a cross trip
Robert cIt takes to long to get the truck using 24/7
Victor VI got charged a cleaning fee even tho i did not leave the truck dirty.
stephanie hNot the location. The man was not very friendly. I told them there was a problem and someone else on customer service was going to help us. He was just independent himself, did not care much and was only looking out for his location business. Jocelyn from the Crystal Lake Illinois office in Crystal Lake was very helpful, helped me through the problems, and refunded me for a system error. No follow up or nothing from the man at the Carpendersville location.
Jennifer VPlace was overcharging with miles. Then added more miles than I drove. Highly do not recommend the place
Bruno HVery good service and a very good experience …😄
Edgar IGreat experience! The owner was very helpful and kind. I will recommend this location to family and friends. Thank you!
James MI have called customer service and need attention to this rental. Firstly, the trailer had a disgusting mattress and microwave in it. It looked like someone was living in it. Secondly, the tire on the trailer was bald and very dangerous. This was a terrible experience and you should not be affiliated with this location.
melissa mAttendant modified my drop off location without asking me which resulted in a higher rate than I was quoted when I made the reservation. This was ultimately resolved but required a couple phone calls and emails.
Todd SPretty sure this location tried to perform insurance scam. I’m waiting to hear from regional manager or higher. This location can’t be good for U-Haul customers! I will not deal with them again, and will spread the word regarding this location. Disappointed with dishonesty...
Peter SExcellent attention absolutely I am recommended this location.
ALEJANDRINA COwner very helpful and friendly
ERIC JHORRIBLE SERVICE. I scheduled a 24/7 contactless pick up for 8 am which ALL of my confirmation emails confirmed. When I arrived and clicked “pick up my truck” it informed me I had to wait until 9 am and had to speak with someone in person to get the truck. So after being an hour behind, they then had to scrape all the snow and ice off the truck (why didn’t they do that the day before??) THEN the truck wouldn’t start. The man working there got it started and I questioned if I had to be worried about the battery dang again and I was told no. and finally an hour and a half later than scheduled, we got our truck and left. THEN the truck died while we were loading it and it had to be jumped. Absolutely terrible experience. Terrible costumer service. I will not use this uhaul location again.
Samantha DOverall place was covered in snow, service was slow, trucks were covered with snow and ice. Not ever using Uhaul again
DANIEL VThis location was fine however your phone service is terrible. I made a reservation for about of state drop off and was very specific about my needs and miles. I drove from Wisconsin to Illinois which was a 3.5 hour drive. When I arrived at the pick up location in St Charles is was informed my reservation was put in as a local return. I had to sit in his parking lot for around 30 minutes or so while he was on the phone with you people figuring out what happened. He then informed me that I had to drive an additional 30 plus minutes to carpentersville to pick up the truck at that location. on top of that when I was on the phone I was told that I could pay cash credit or check. I however was not informed that if I pay cash there's going to be an additional $100 or so deposit. so I didn't pull out enough cash to cover the additional $100 deposit and had to put it on a credit card that I was not going to use for this payment. When I tried to get in contact with a supervisor about my messed up reservation I was told that somebody would review it and I might get a $50 refund. I have heard nothing back yet from anybody at your company I'm about your mix up or even got an apology about it.
JASON WYea tell us that you’re gonna charge us extra for dropping it off at exactly the time it was supposed to be dropped off
Adrian SAlthough the location was not convenient for me (U-haul changed me to this pick-up location which was 40 minutes further away than my original reservation), Humberto at this location was AWESOME. He worked with me to find a suitable alternative since U-haul screwed up, and the truck that I had reserved was not available.
Robert KAllow the option of coming in to pay and receive keys. Doing everything on line was not the easiest and the person working the desk for U-Haul was not there at the time of opening.
Pamela MEverything was perfect.
Ronald PThe person at this facility was either unwilling or unable to assist and provided a great deal of false information.
Scott SThe owner had us waiting an hour to be able to obtain the truck. Then when they got the keys the Equipment requested was not in. Also I was charged for things I didn’t order. Owner didn’t care at all.
Edgui ZChecked in online as requested when I arrived my gps could not locate me so I couldn’t get the code. Spent 30 min trying to get an agent on the phone-finally got thru they couldn’t do anything but call the facility. The staff at the facility were not helpful! Return was also a hassle.
Víctor VI was charged a late fee $20 even though the truck was returned on time and I was told to put the keys in the lock box.and charged for a dolly which I did not use
Gary BReservation was for 0930. Although present, the trailer was not ready until 1100.
David HI recommend Meadowdale Performance Garage for truck rental and all my car repair needs. If not for them, I would probably not rent from Uhaul. Customer service is their specialty!
Blake SI was told by the man at the desk to drop it off in the back of the building and he would receive it. 2 days later I found out that he didn't and I was charged for an extra day that I didn't have it. I went to the place and called Uhaul. I'm hoping it has been taken care of.
Donna PProcessing pickup from Mobile had issues On taking pictures its was reloading and showing error It took 1.5hrs to complete the pickup Pathetic experience. Verification agent was talking with multiple customers putting me on hold when needed. She should serve one customer first then switch to other. Because of the issue with pickup I had to cancel existing reservation 2 times and make new reservation at the peak time when I wanted the pickup. I dint get any call to confirm my reservation in advance. I want to claim 50$ reservation guarantee claim else I would never book with Uhaul in future.
Mahesh SCharged an extra day even though rental was returned same day. Took out Wednesday charged on Friday.
Russell HHumberto was excellent to work with
jerome sVery professional with a great shop full of old classic cars.
Bob LService was great. Very happy
Diana HWe requested a pick up location in Huntley. Someone called and said that the Huntley location didn't have a truck and the new location was about 9 miles from the Huntley location. It was actually over 19 miles. Though I had put in all of our information in the system when I made the reservation for the truck, when we went to pick it up all of the information had to be reentered by their staff member which in turn took over 45 minutes from the original pick up time. Upon opening the rear of the truck we realized that the moving equipment that we had requested and paid for wasn't in the truck and there was no ramp. The original reservation was made for pick up in Huntley and drop off in Round Lake, when asked where we wanted to drop off, we were told that we couldn't drop off at that location.
Joseph BNo improvement needed! Staff was so welcoming, friendly, accommodating, and helpful. Very happy with this place :)
Madeline KWas over charged $40 based on my conversation via phone call. Also did not receive 6 furniture pads at time of pickup that I had requested during initial reservation phone call. Neither the fault of drop off location but rather 1-800 -GO-HAUL representives.
Andrew SGreat service with a smile
MARK BGood truck in great condition and Nice customer service.
jolaoso aNot very much room to drop off a trailer & truck.
Thomas WBetter scheduling of pickups. We were sent to two different locations by the central reservations/scheduling people before we finally got the trailer we had reserved over a month prior to pickup.
lynn atop notch place clean inviting very helpful people
bibiana gMake it easier online. I first registered online and I wanted to use my own insurance. But when I got to the store the representative stated that I couldn't use my own insurance. I didn't understand why if it would help me the customer out!
Nashanda HVery pleasant people to work with. Would highly recommend.
Darryl SDon't change the location of the pick up. There is a reason why customers choose a particular location. Primarily to minimize the number of miles driven. So, by the location being changed it cost me more money in mileage. UHaul should move the trucks into position for the customer.
Joel KThe uhaul app was not working correctly on 3/24. The employee at the location opened the location earlier than scheduled because he had had been notified that the app was not working. I was able to pick up the van at 8:30am. I was told at pick up that no one would be working Sunday 3/25 so if I returned the van by Sunday morning I would still only be charged for one day of rental. I returned the van at 7pm Saturday night (3/24). I just got my receipt and was charged for two rental days. I was unable to properly check the rental back in Saturday because I couldn’t get your app to work.
Amanda RExtremely rude! Worst customer service ever. The guy I believe his name is John would rather hear himself talk than to listen to what you the customer has to say. I did not choose this location and I wish I would’ve followed my first instance to call Uhaul for other location options.
JONWANNA BThe Manager went out of his way to make sure Everything was perfect for my move. They won me over as a customer for life. I will also be referring to them anyone I know that needs a truck.
James FPick up time was at 7, however the location did not open until 9. Not sure who’s fault this was but it wasn’t mine.
Jesus Zsimple perfect super reat guys Thank X
HUMBERTO g