The app is completely useless. I had a terrible experience with it rejecting my check-in multiple times, then telling me to go to a different location from where my vehicle actually was. I wasted 90 minutes trying to check-in and ultimately didn't succeed. I ended up talking to someone at this location and they just cancelled my reservation and got me a new one in 5 minutes. The app also didn't work for returning the vehicle and I ended up using the mobile website instead because the app just wouldn't load at all.Thomas L.
Customer Reviews for Meadowbrook Self Storage
U-Haul Truck Share 24/7© Location
Saint Louis Park, MN 55426
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did self drop off on the app. Was handy to get to.katrina M.
Have a human working there. Requiring self check out & check in or a $20 fee is ridiculous! My phone does not send photos like your app requires!Susan W.
Customer did not leave a comment.George S.
Advice for anyone trying to submit vehicle or driver's license photos via the UHaul app- it is a junk app and kept freezing as I would try to submit photos. It was very frustrating but I learned from a customer service agent that you can do the same process on their website. I had a much easier time submitting photos from my phone via the website.Scott R.
The office charge me $ 20 dollars after hours fees despite returning the vehicle an hour early and leaving a message to the manager making them aware of the return time.Justo G.
Great customer service! Both ladies who helped me with van reservation went extra mile to make sure that the whole process was efficient and timely. I highly recommend this office to everyoneStella H.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.Janice K.
Customer did not leave a comment.Theodore E.
Vary vary rude Employee who screamed at me and cursed me out for asking questions. Would not recommend to anyone. She also claimed she was working at 2 different locations so I had to do everything myself when I arrived back with the Uhaul.. Never going back to that location.Peter B.
Fire the guy at the desk cuz this is where I rented from and there was a line of trucks and he sent me to a separate location. Then closed the store when I tried to get him to fix his mistake or put the truck at the correct location.bryan S.
Customer did not leave a comment.Sandy S.
Locations was Closed. Web site said they were OPENBrian S.
I got charged 3 gallons of gas for only driving 7 miles total. The woman working at the counter wouldn't assist with the return in person, and they didn't have any furniture dollies.Scott B.
Customer did not leave a comment.James M.
Wonderful experience.Ryan T.
Staff member turned up late and was rude. Vehicle was fine. Took hours to check in and send receipt at end of rental.Jamie E.
Customer did not leave a comment.Kay L.
Super easy drop off.Scott H.
My mobile check in was a complete unmitigated nightmare! That process alone will make me more than think twice before renting again snd NEVER after hours. I have completely changed my policy on recommending u- haul to others. I never thought twice about it before. Now however, for fear they might have an experience even half as bad just takes any recommendation off the table.Christopher H.
Honest and professional U-Haul rental location. Couldn't ask for more.Nathan K.
Dropped off the keys same day I picked up the vehicle. Individual asked me if she could email a drop off confirmation as her phone was not working. The only email I received was an additional charge for gas. I stayed below the allotted 30 miles that was included in my rental price, but still charged for gas. There was only a quarter tank of gas in the vehicle when I picked it up.Lana B.
Customer did not leave a comment.Steven W.
It was very easy online check in and check out but for regular customers it would be nice to make it a quicker processing time for approvalDHONDUP T.
Customer did not leave a comment.Jan S.
Customer did not leave a comment.Michael R.
As soon as I turned the key, the low tire pressure indicator displayed. I notified the counter person about this, and drove a short distance to my home. I filled the tire to 80 psi, and the indicator no longer displayed. This did not require a lot of my time, but I felt I deserved some credit for tire maintenance. The truck had only 12,000 miles and I wasn't going to complain. It would be nice if U haul had some light duty trucks that use less gas, I only had 300 pounds in a 10 foot truck, and it required $17.00 to bring the tank up to initial level for 55 miles round trip. I swept the floor, and cleaned the glass. The lady at the counter was very pleasant.dave W.
The drop off experience was terrible. The phone scan method was not working so I went into the office for help. She said she had never helped anyone do that and only has checked someone in. So I asked if she could help check me in and she made it apparent she didn't want to do that either. In the end she did and if checked out ok, but due to this experience I don't know I would rent again.Karolyn A.
Update the computer system or network so it runs more smoothly and doesn't freezeJuan P.
Customer did not leave a comment.CHRISTOPHER L.
Customer did not leave a comment.Shelley K.
Customer did not leave a comment.Derrick Y.
Customer did not leave a comment.Kayla I.
Customer did not leave a comment.Deepak R.
Customer did not leave a comment.KENYOTA W.
Everything was perfect there were plenty trucks to rent my reservation was easy the trucks were new condition and check was a breeze I couldn't ask for anything more perfect perfect perfect!Daryl B.
Customer did not leave a comment.Georgia O.
Be 100% honest with your customer on the phone when they call you. Especially if they are running late for drop off!!TABITHA P.
Be cautious when providing credit card information. I was charged twice and ignored after repeated attempts to contact. Last , make sure to ask questions ( no question is a dumb question).simbarina W.
Customer did not leave a comment.Danny P.
Truck, pick up location were fine. My complaint is with the mobile site. Borderline unusable. I was signed in, completing my check in. Site refreshed while uploading lisence photos. The site said I was fully checked in, but there was no option to pick up the truck, get the box code, etc. I was scouring the site to find where to start the reservation. the video on the site was not helpful as it showed pages we had no access to. I finally had to request a call back which took 15 minutes to receive. The call was helpful enough, but we had to sign out and sign in which took more time. After we got the code, the lock box was partially frozen, so even though we had the code, it took us more time to get it open. Sorry if this isn't applicable just to this location, but Uhaul's mobile site, contactless check in was a major pain and needs some serious work. My experience with the truck, the location etc. were fine, so I'll probably use Uhaul again, but I will not use contactless pick up if the issues are not resolved.Benjamin A.
Customer did not leave a comment.Michael L.
Was gooddamaris N.
Great service. Only thought it if I had a text from the location that I could reply and tell the person I was stuck in a meeting and would be 10 minutes late. no complaint- just I later found an email asking if we were coming and felt bad as we were on our way and had text another number for uhaul to say we're were late. It was the best experience though and wish we'd hired some help! Jan is a terrible month to move!!SHERI H.
We got there 15 minutes early. The first two u hauls they said we could try wouldn't move. We had to try and shovel, even though there was hardly snow, they were just stuck. Finally, the third one we tried we could move. Now already late, and in a u haul that wasn't even supposed to be ours. The man helped us try and get them out, so it's not his fault, but it's just unbelievable to me how poorly stored those trucks were.Sydney B.
a $14 fee was added to my order w/o me approving it, so that wasn't appreciated. The week prior I rented a truck and a $20 after hours fee was added which wasn't applicable...so not sure if there is something going on where people are doing this in a fraudulent effort.Nathan R.
Nothing. The lady I worked with deserves a raise and 10 stars. She was very helpful and when I arrived she was helping others to even bring items to the truck. She is a 5 star employee.Greg L.
Thank you for your service while picking up the truck.Zelalem K.
Checking in, I spoke with Chase (I believe that's their name) and this was the best customer service experience I've ever had! I would go back just for him!Sarena S.
No one was there to helpJason B.
Truck was clean enough, but I reserved a dozen moving blankets and only one was included in the truck. There was nobody onsite to help me get more blankets.Haley K.
Customer did not leave a comment.Hector P.
Customer did not leave a comment.Jef F.
Not tremendously helpful, but very friendly.Phil T.
Dropped the van and trailer off during off hours, so I never went in, but it was easy to get too. The parking lot was a little small. But I managed to find a spot.Karissa N.
Train staff properly on equipment set up. Staff location appropriately.Diana M.
Customer did not leave a comment.Jim A.
This is the second time that I got a equipment with few malfunction indicators on which makes you very uncomfortable when driving in the city, I hope you would fix those problems before you rent the equipment, otherwise everything works very smoothly and great and easy online drop off and pick upDHONDUP T.
Everything was great, no issues at all !Marty L.
Inform the customer to access the emailed link to check vehicle in, thereby avoiding a extra day charged (my debit card) and a convenience fee of $20. I was.told.to.put.the.key.in a drop.box,but motinformed to electronically check in the vehicle...not happyJulian J.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.Darren R.
Customer did not leave a comment.Harold W.
Customer did not leave a comment.MICHAEL B.
I booked a reservation at white bear lake location. However no trucks were available despite confirmed reservation. Luckily, I was given truck at St Louis location. U haul software needs to explain why they didn't reserve an actual vehicle for me? Also, you charged me at least extra 50 miles because of farther location for me.Shashank P.
Customer did not leave a comment.David S.
The person who worked at the uhaul was extremely rude and not helpful. The cargo van was supposed to be ready at 7am, but when I went to do online check in it said to go to the location at 9am when they opened. That is 2 hours past when I needed the van. When I got there again at 9am she said it wasn't her fault or her problem that the van wasn't ready. Terrible experience.AMELIA M.
I did not get the dolly or furniture pads I requested and do not want to be charged for those. The pick up process also was not very smooth. It said there was a person on the premises, which is why I picked that location, but they were out of the office, so when I was trying to do the pick up, it took quite a while to get everything in order. The return process was better, but could also be improved.Gina F.
Customer did not leave a comment.Daniel H.
Set a appointment at 9 am on July 31st. When I got there nobody was there to open the location. Waited till 9:15 when I called another location and I'm assuming a manager came and opened the store and helped me check out. Unfortunately my friend left his phone in the truck. We called the location the next morning at 9, 9:15, 9:45 then finally at 10:03 we finally had somebody answer and say they needed to check the trucks. Got a call an hour later that it was there and that we would be there soon. Got to the store around 11:38 and it was closed again. 3 customers were waiting outside including myself waiting to be helped. Near 12:50 we finally got info that the phone was in the drop box. I'm very unpleased with the lack of staff and poor communication. Will not be recommending any of your stores in my future.Jake C.
The site was unstaffed. The Door was locked when I tried to return my rental. It was during normal hours and I wasn't prepared for it. I waited for a bit and then used the key drop.Scott E.
Went off like clockwork. The woman I dealt with had a nice mix of professional and personable all in one!Michael P.
Probably the worst service experience I've ever had, and I truly mean that. My interactions with the office personnel at the location were fine, but between their vehicle service people, the app, and the customer service line... wow. Here's the breakdown: -Make online reservation for mobile checkout -Show up to pick up truck, but the website and app both won't allow me to do anything. Go in to the service desk, find out the system seems to be down, set up a new time to pick up a truck first thing next morning. Frustrating to have to postpone things and make a return trip... but whatever technical difficulties happen. -Show up first thing next morning. Wrong key in the lock box, can't pick up truck until office opens... three hours later. -3 hours later I finally pick up the truck. Don't have a contract or access to odometer/ fuel report. -Return truck, find out I'm being charged double what I should be because someone there didn't fill out the correct mileage and fuel level. -People at office apologize but say there's nothing they can do because of it being a mobile checkout, I'll need to call customer service. Customer service tells me there's nothing they can do, hints I'm making it all up, but I'll get a call back from a district manager who does have the authorization to do something. Days later still no call back. -I get ANOTHER transaction posted to my account from Uhaul. Unclear as to why.Dan Z.
Customer did not leave a comment.Nathia H.
Excellent customer service. I rented for a few hours on a Sunday. Very easy and pleasant experience.Elizabeth L.
Customer did not leave a comment.DENISE P.
The vehicle met my needs. The check in experience was terrifying.Lauren B.
Customer did not leave a comment.Lynn N.
Was easy and straightforward.Austin S.
The front desk lady was very nice and helpfulLiam L.
Customer did not leave a comment.Randy S.
If you could check throughly before taking any pictures so that next customer can have a better experience otherwise everything is excellentDHONDUP T.
Customer did not leave a comment.Marc S.
Customer did not leave a comment.Ryan R.
Excellent service representative!otis S.
Customer did not leave a comment.Liam L.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Jean H.
Rudest woman I've met in a very long time. Yelled at me for calling her phone number (which was on the front door with instructions to call), when I showed up for a van at the scheduled time, and nobody was there. She berated me and complained the entire time, even though all of the errors were on their end. I was also charged a cleaning fee even though there was trash in the van when I picked it up. I was also moved out of my storage unit prematurely and had to be re-entered into the system to get another code, despite an email chain confirming that my vacate date was May 28. Totally awful experience, will never return, will tell everyone I know to avoid it.Keith A.
Customer did not leave a comment.Kristopher B.
The customer service representation at this location was so friendly and nice! Amazing!TRENT O.
Super easy, fast, and there was a lovely woman helping me.Victoria S.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.David C.
Customer did not leave a comment.Lauren S.
I Reserved two furniture dollies and none were available, reserved 36 blankets only 26 were available. On my reservation I did not want the safe move and found out I was charged for that not happy.RAY L.
Quote was not accurateSam S.
Overall great experience. Wonderful customer service. Thanks!Bruce E.