El cliente no dejó un comentario.mathew C.
Customer Reviews for Meadowbrook Self Storage
(Distribuidor de U-Haul del vecindario)
Saint Louis Park, MN 55426
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent and friendly customer service!Neil W.
Josh was awesome. Very friendly and professional.JOHN M.
SLP Rep was in a hurry to leave for the day when i returned the truck. He told me to put key in box and he'd process it in the am. Shocked when I got a cc charge for gas the next day. I returned truck with +3/8 of a tank! When I picked up the rental in WI, I was told I would not have to pay for any fuel if I returned it with at LEAST a quarter of a tank. The contract also says you would be charged IF you return with less than a quarter tank. I believe I was scammed by the rep in SLP when being charged $72.25. I would have protested it personally that night if he would have tried to charge me. This, I believe, is also a deceptive way to put a charge on my cc. by delaying checkout to next day when I wasn't there. I want to speak with a company rep regarding this before I seek other remedies for this unwarranted charge. If this is not remedied, I will be publically responding to what I feel is a scam and someone not following the contract. I will also never work with the SLP location and let friends know about my experiences. The operator in WI was quite clear regarding the 1/4 tank requirement. I would have handled the return differently if he had not assured me of making sure I had the 1/4 tank full. 3/8 is more than 1/4 in any state!Bob D.
I reserved a moving dolly but when I got there, there were no dollys available. I was sent to a different location nearby and was told I would get one there but when i went to the second location, I was told I shouldn't have been sent there. It wasted about 45 minutes from my reservation start time and in the end, I had no dolly to use.Rinku M.
Dolly rented but unavailable, app check in When I called the location to make sure I was not for a dolly when I returned the truck without one, I was told I did not pick up the truck at that location. When I insisted I was met with anger and told I had to call the other location where I had obviously picked up the truck. This at least got me to dispatch and she noted the account. This was a location I was moved to because my location over booked. No dolly, no apology was a 2 day long distance move that we managed without a dolly. Rudest customer service representative I have ever death with. AVOID!Karla A.
It was overall a easy rental except I wasnt able to check the truck back in. So I called 1800UHaul for help and the woman who helped me was no help at all she was rude and then hung up. Her name was Mandy. I finally figured it out myself by calling all the numbers I could find. Still was not at all what I thought it was going to be. Also it was quite expensive for only 2 hour rental, $96!!!! Plus $15 in gas. U haul should offer a discount if only used a rental truck for under 3 hours.stacy S.
Van was covered in dog hair and the attendant was not helpful in explaining costs or keeping track of records.Gregg L.
El cliente no dejó un comentario.JENNY S.
The employee in charge of this location was beyond disappointing. When I arrived couldn't get the self check out to work. I went to go inside there was a door that said will be returning in 10 Minutes. After waiting 30-40 minutes I finally get into the store. Libby (the employee) head in hand finally acknowledges me in the lest friendly way. After another 45 minutes, 3 attempts to run my card, and asking my info a half a dozen times. I get the U-Haul self check in to accept my out of state driver license. I show her while she's on the phone trying to figure out how to process my rental. She's confused and the gentleman on the phone tells her she can give me my keys. This is how 11:25 for a 9:30 rental. I was unable to get what I needed to before going to work. Making my first day worth of rental pointless. I then got a rude phone call as to why I just left the rental. I neglected to call her back to explain. Did I mention this lady didn't wear a mask the entire hour I was in the office trying to get the rental. I am disappointed after several rude, disrespectful and frustrating rentals. I think it's time to rent elsewhere.COURTNEY G.
El cliente no dejó un comentario.Mark E.
We had to wait an hour for the office to open late and then were double charged. We need to talk about a refund!Andrew K.
The truck had not been cleaned either inside or outside. The windows were filthy. Very disappointing, especially with a 400 mile trip ahead of me.Craig T.
El cliente no dejó un comentario.Christopher H.
The van needed to be swept inside and so it wasn't cleanedcaroline C.
Front desk lady was very frustrated and it came off as poor customer service. Also, I was told the tank was full and that I needed to return it full, and it was only 3/4 full when I got in.Kent D.
The person working at the location was 15 minutes late to open the store. They were not wearing a mask when they came in and were quite rude to all the customers waiting. They were drinking a coffee and wiping their mouth and touching their face then touching the computer and paperwork without sanitizing. Honestly, Covid precautions aside, it was kinda gross to watch someone do that. They had no idea what was going on with our reservation, which I had made a week in advance. The process of getting us a moving truck took a long time and I was charged double than the price I had originally been quoted online. The charge was later reversed, so that was good but overall this is the worst customer service I have ever received. I will not return to this U-Haul location again and will tell others not to go there. It is not worth the hassle.Samuel B.
I returned the vehicle after hours so the only way I could do the return was on-line. In trying to do so I had show I was at the location with location services which did not work and I tried several times. I even tried throughout my ride home and it never worked. So with that not working I was charged a 20$ late fee which is frankly ridiculous.Daniel K.
I have used this location twice to rent a cargo van. The first time was exceptional. The person who check me out and in upon my return was friendly, efficient and helpful. The van was ready, clean, and fully gassed. The second van rental was disappointing. The person who checked me out and in was rude to the point of my not being able to recommend this business on the chance you might have to do business with her. In addition the windshield, wipers, and vents were covered with ice that took two people ten minutes to clear. She told me that the van had been gassed and that the tank was full, but when I returned the truck and told her the tank had been short 3 1/2 gallons she told me that it was too bad, that I shouldn't have signed off on it.Douglas N.
El cliente no dejó un comentario.Katherine M.
El cliente no dejó un comentario.Alex V.
the truck was covered in snow and frozen shut. No snow removal tool was provided.AMELIA M.
El cliente no dejó un comentario.Katherine T.
Took almost 2 hours to check out the truck, between staff showing up late and then not knowing how to process the check out. Staff was yelling at each other and me during the process. Very unprofessional. Terrible experience. Due to the delay i had to recoordinate people helping with packing and interrupt multiple peoples weekend schedules due to the delay. I also would not have been able to check out with the app as the key was not returned to the Proper lock box after prior customer used the truck. I will look for other companies to help with truck rentals in the future.Benjamin K.
El cliente no dejó un comentario.DAVID G.
Make it easy to get rental equipment when you contactless pickup i couldn't get the dolly because it was before they openednicole Q.
El cliente no dejó un comentario.Stephen J.
Lots easier thank the pick up!ALISHA P.
Services and equipment highly rated.lucas E.
El cliente no dejó un comentario.richard S.
The staff person was helpful and professional.Peter P.
El cliente no dejó un comentario.Laurice R.
The back of the truck was dirty. The app stalled out so I had to check in in personKaylen M.
The u-haul itself & customer service were all top notch. This location was lovely to work with. Highly recommend. However, the online check-in didn't work. The online reservations also got changed the day before, which was fine for me, but it just seems like you're better off doing everything in person or over the phone.Silver H.
The lady helped me but it took a while for her to find my reservation.Donya E.
Well it was that bad for service but they charge me a lot for the mileage $1.14 each mile but what I see was $.79 cents per mile and also I can think about how I get the truck for quick while I needed next day thank youIbrahim A.
El cliente no dejó un comentario.PETER C.
El cliente no dejó un comentario.RANDALL D.
Lot needs improvement. Staff could be friendlier and more professional.Jeff V.
El cliente no dejó un comentario.Emma T.
Customer service left much to be desired.Jeremy B.
El cliente no dejó un comentario.Susan W.
El cliente no dejó un comentario.Jeffrey L.
Everything went smooth and to plan. My store contact was friendly, quick, thorough, and efficient. Thanks for making a truck rental so smooth and convenient. I am a huge U-Haul fan.Andrew S.
Gas was empty and had issues with getting the truck but thankfully Kevin helped at a different location.Brendon C.
El cliente no dejó un comentario.Evan J.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.Steve D.
I like the self check in however, the process depends on the smartphone web browser. It would be better if there is an app to do the self check in and check out. Overall, Great Service!Jeffrey D.
Make sure you continue to keep up the good work.Curtis B.
El cliente no dejó un comentario.mohamed K.
Horrible experience. Truck wasn't at location that was sent in email. When I was able to locate the truck in a totally separate lot and obtain lock box key, there was no key. What made this situation exponentially miserable was customer service experience. Since the wait to talk telephonically was over 20 min, I utilized chat feature. Replies to my messages took at minimum 5 minutes. It took over 45 minutes to pick up my truck, as I was waiting outside in the heat. I'm not sure if it's a staffing issue, but I will not be utilizing Uhaul for future rental. Moving is already stressful enough and the whole debacle with trying to get my identity verified, as well as extremely slow response times with customer services representatives only exacerbated it.Whitney T.
Very easy drop off, except it was raining. Might be nice to have a covered area to complete the drop off and then move to a parking spot.Kathy G.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.M. Kathleen H.
Electronic drop off with lock box for the key. Worked very well.Mark G.
The facility was great. The online check in was not working at 100 %.Arthur B.
Everything worked well. It was raining heavily when I returned the van and my phone had lost power so I was unable to complete the in line return procedure. Sorry about that.Judy D.
There was only 1 employee working on-site on the day (Saturday) that I needed to return my equipment. The employee did a great job and worked fast and efficient my rental return however it would have been smoother and quicker if she had at least 1 other employee to help process the U-Haul customers.THOMAS M.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.traci C.
Great customer service and value, especially during a move with so many elements. Would recommend to anyone where quality and professionalism is preferred.Luke A.
El cliente no dejó un comentario.Gabrielle S.
When I picked up the U-Haul it had a little over a quarter tank of gas. I ended up not putting gas in it myself because the needle hardly moved at all when I was ready to drop it off. I just think getting charged a $30 refueling fee plus the $29 of gas they put in the tank is unfair. In the contract you only have to have the needle where it was when you picked it up. If the tank is full when you pick it up, return it as such. That's on top of paying $170 the previous day for the rental which seems a bit steep. although convenient, I'll probably look for a more budget friendly option next time.Philip J.
Just make sure the key is in the lock box as described, my key was not.Amy F.
This was the first time I used online check in and while it involves taking several pictures it was relatively easy. It would be nice if Uhaul would change their rates to include half day rentals at a cheaper rate so when a customer has to extend rental for part of a day longer they don't have to pay a full day's rental fee.Janice B.
They left me a truck that only had 1/4 tank of gas.Leslie C.
I ordered a furniture dolly with my rental that I was told would be with the truck at the time of pickup. The dolly was not included but I was still charged for it. I noted the absence of the dolly during the checkout and was told customer service would follow up with me regarding the charge. Nobody followed up and the charge was not refunded.Thomas W.
I really don't think there was any reason to come into the uhaul office.I completed the online pickup twice. Especially during the Corona Virus crisis.Todd E.
The lady couldn't be bothered to ensure the trailer was hooked up properly and then it came on on 35W, the busiest freeway in the city!! This was a horrible and terrifying experience, the GM of the Uptown Minneapolis location was amazing though. She saw me on the side of the road with the trailer disconnected and helped me through everything.Shane M.
While the answers to the above questions were positive, I do have a negative comment that I will be addressing in a separate letter. The van that I rented was checked out as if I had a full tank and so it appeared from the needle on the gauge. I only drove 13 miles but when I went to top off the tank I had to put in 4.467 gallons at a cost of $10.49. I would have expected no matter how poor the Econoline Van mileage is rated to have to put in less than 1 gallon to top of the tank and return full. So I believe I paid more than $8 too much for the rental.Ronald K.
All good here!Claudia D.
El cliente no dejó un comentario.Ryan K.
I did after hours drop off. I did enjoy how easy it was to locate.Chelsea R.
El cliente no dejó un comentario.Neil A.
El cliente no dejó un comentario.Kimberly M.
be more informativeNERIO B.
I'd suggest you start by REALLY inspecting returned equipment before you re-rent it. The truck we got was dirty both outside and inside (e.g., the windows were smeared and there was a splat of dried ketchup on the driver's seat). When I looked inside the cargo area, the previous renter had left a personal dolly and other material, which the attendant quickly claimed as his own. The attendant was a nice enough guy, but he was rather slow and lazy, more interested in shooting the breeze about where I was from and why I was renting the truck than helping clear the snow off the windshield or helping carry my blankets and dolly out to the truck. He even grumbled about it when I asked for little help the second time. Lastly, the truck itself was fine in most respects, but the cabin was SERIOUSLY loud from road noise. There appears to be NO insulation at all at the back of the cabin.John H.
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.Mark E.
Quick and easy rental. Amber was courteous, helpful, and got us checked in and out quickly.Benjamin G.
Was given a rental that a customer had just returned- the woman at the desk was rude and kept "sighing" gave me a key that did not work - then said "just take this one" (one that had just been returned) Did not do walk around and there was a cracked bumper then told me I had not returned the equipment Could not get anyone to come look at the van and when I returned it there was no one there- Was one HORRIBLE experience !!!Tami G.
I had to wait an hour to be able to rent the truck, because it was so slow and then the system ended up not taking my (legally valid) temporary license because I had renewed my license recently. Then someone else showed up claiming they had rented the truck, was very rude to us, and tried to talk us out of the truck. The app was very slow, and the entire process took 90 minutes, which is absurd for trying to rent a truck.Marielle F.
Perfect in every way?Melita M.
Super easy. Especially the after-hours dropoff via the App. Definitely would use again.Brian L.
Amber was very accommodating, friendly, kind. She went above and beyond to make my experience great!LORI S.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.Matthew C.
Fix wipersJeff K.
Hated the online after hours return. I spent almost an hour trying to navigate it - in freezing snowing weather. Called twice and the 2nd person did the transaction for. She was awesome. Never want to do that again!melanie F.
El cliente no dejó un comentario.Joel M.
El cliente no dejó un comentario.Nathan M.
Have the windshield scraped off already for the customer (free of frost). I had to scrape the windshield myself.Brent M.
Amber was a big help, took care of us on short notice. Thank you U-haul and Amber for your great service!jason S.
No lock was provided for the cargo door. I was suggested to buy my own lock. It's the same thing like sell a car with doors without lock mechanism. I paid 1000$ for the rent and have to buy the lock for 1 time use? The good thing is - I reused the lock from my storage unit :) Remarkably, the previous time I rented uhaul, it did have the lock and key, which completely makes sense.Kostyantyn K.
The truck we were provided had very noisy brakes. We returned the truck and although there was an identical truck there we had to drive to Burnside in the truck with the noisy brakes to pick up another truck.James A.
Chose this location to avoid the unhelpful staff member we encountered previously (and had a very unpleasant experience with) at another nearby location over a year ago. Lo and behold- he was the one to â€œhelpâ€ us at the Meadowbrook location. Did not provide us any instruction on how to return the truck which resulted in a $20 charge after they â€œlostâ€ the keys we returned to the Dropbox. When we picked up the keys he managed to insult us twice while providing no actual helpful information. Will not be returning to any location in the city of Saint Louis Park since he seems to work at all of them.Daryn W.