Comentarios del cliente para Meadowbrook Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Meadowbrook Self Storage

Grado total:

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Samantha S. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

Very helpful.

Jessica D. en

Grado:

The 24/7 service was horrible. My reservation was at 7:30am and we could not pick it up until 9:30am when the office opened. I was not able to use the check in from a mobile device which was frustrating. Please fix that system.

MICHAEL P. en

Grado:

El cliente no dejó un comentario.

J E P. en

Grado:

Get your system fixed!!! On line didn't work, system down at both locations and when I ordered by phone.

mike R. en

Grado:

Total lack of communication within this company! I requested a 9AM pickup time and 130 miles one way and was quoted .29/mile overage charge. I called the day before to verify and was told the pickup place didn't open until 10. And that he had fixed the miles from 106 to 130. We arrived at the pickup place at 9:45 and they were already open! The gal at the counter was very rude and acted like she didn't want to be there! She tried telling us that we only had 106 miles and had to return the truck by 9. I told her I had called and talked to Tom the day before and he was to correct it. She said, "I don't care who you talked to". Unbelievable! Finally got out to the truck at 10:05 and she said to have it dropped off at 9:45 then. I swear they try to short you on miles and time. Then later we get a call saying the drop off place has to be changed, which is even more miles added.

Dj T. en

Grado:

Just keep doing what you are doing.

Karen L. en

Grado:

El cliente no dejó un comentario.

Josh P. en

Grado:

El cliente no dejó un comentario.

Mary R. en

Grado:

El cliente no dejó un comentario.

Christopher J. en

Grado:

El cliente no dejó un comentario.

Brian A. en

Grado:

El cliente no dejó un comentario.

Tammy T. en

Grado:

Everything went according to plan. The process was pretty easy and there were no hiccups.

Hannah A. en

Grado:

It was very hard to being mobile check in.

Dreyke B. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

Maybe have a person there when you pick up a rental. Maybe answer the multiple phone numbers left on the door Maybe not reschedule the chosen pick up location to double the distance from home. Or better yet, just not ever use U-Haul again. Without question the worst customer service experience I’ve ever had. Plain and simple U-Haul can just fuck off. I would not recommend this company to anyone and will at every chance voice my option that anyone use another vendor. The mere fact that nothing was done nor a phone call made after the debacual that was is disgusting.

Michael S. en

Grado:

El cliente no dejó un comentario.

Roy C. en

Grado:

El cliente no dejó un comentario.

cheryl l. en

Grado:

We waited for an hour to get checked in and to get the truck because of computer problems. The young lady did the best she could and was very nice, however this caused us issues in getting delayed with our move. The manager on the phone that assisted did give us a discounted rate. Thank you. It is silly that truck comes with 1/4 tank of gas. The first thing we needed to do is stop for gas. Typically trucks are on FULL and you return them on FULL. That would be more helpful.

Patrick K. en

Grado:

Provide better, friendlier service. Don't blame customer for failures in your web site ordering system. Don't offer customer equipment and services via phone that are not available when they pick up.

Greg M. en

Grado:

I signed up for a 9am pickup and the location wasn't open until 930 so I had people lined up to help move who had to wait and I sat in the parking lot for half an hour waiting for it to open. Sounds like it was the scheduling capability that was the issue, the employee on site was helpful when she arrived.

Ryan H. en

Grado:

Ensure that 24/7 pickup is set up for pickups outside of business hours.

Taylor s. en

Grado:

The customer experience was HORRIBLE. We showed up for our 9am pickup and the workers didn’t show up until 9:30. And then she tried to tell me it was my fault! My fault that I was on time “on a Saturday of all things”. She then proceeded to roll her eyes at any questions I had. She never inspected the uhaul or showed me where it was, she just gave me the key and didn’t say anything. She was extremely rude on top of the fact that I had to wait over half an hour past when my scheduled pick up was. HORRIBLE EXPERIENCE. Would never ever use this location again

Ed K. en

Grado:

The truck was there (never to be taken for granted at U-Haul). The woman at the counter was friendly and efficient. There was plenty of room to park my car. There are two gas stations, easily accessible for the truck east on Excelsior, one on each side of the road.

Carla B. en

Grado:

I was renting the Uhaul until 5, not realizing the place closed at 5 and no one mentioned that either. I was really confused when I got there and had no idea how I was supposed to return the vehicle. I ended up calling the number on the door and he told me where to leave the key, but I feel like it could easily have been avoided if the person at the desk had just mentioned they'd be closed and to drop the key off it the orange box when I got back.

Katelyn N. en

Grado:

El cliente no dejó un comentario.

Mario H. en

Grado:

El cliente no dejó un comentario.

KEITH O. en

Grado:

Rental rates and total costs were misleading. I was shown a much smaller cost than I was charged. I was looking to rent a trailer for less than $20 and was led to believe that the van I got would be about $30. The van ended up costing closer to $100. Sure learned my leason trying to help my grandaughter with U-haul.

Dan L. en

Grado:

El cliente no dejó un comentario.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

Charles W. en

Grado:

El cliente no dejó un comentario.

Michael V. en

Grado:

Easy to drop off with the app and Uber home.

Gary R. en

Grado:

El cliente no dejó un comentario.

Carl W. en

Grado:

Easy. No complaints about this place

MARK W. en

Grado:

This drop off location was very incon

Sarah W. en

Grado:

No one was there to assist me. The truck was not the size I ordered and there was no dolly. I spent 30 minutes waiting on hold to speak with a human representative at U-Haul then was informed that I could either do a 24/7 check in or drive 40 minutes away to pick up a different truck. When I did the 24/7 check in, the keys were not where they were supposed to be. It was a terribly stressful scavenger hunt. I had to get back on the line with customer service. This was a disaster on all ends. It took me over an hour and 15 minutes to secure this vehicle. It was not what I ordered. Customer service was non-existent.

Bryan G. en

Grado:

El cliente no dejó un comentario.

michael k. en

Grado:

Great customer service thank you.

Scott C. en

Grado:

without consulting me my pick-up location and pick-up time was changed the day before pick-up. The customer service number was constantly busy. very poor service.