Customer did not leave a comment.
David Z
Customer Reviews for Mead Rental Center Beatrice
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged an extra mileage charge that I was not expecting. I moved to a small town and didn't think there was a drop off location there. So, I had to drive to a neighboring town to drop off the vehicle. I tried to adjust my reservation, but was told that I'd incur a change of drop off charge, so there didn't seem to be any good options. The excess fees were disappointing.
Bill PThey were really friendly and even helped me find items I needed when I dropped off the truck.
angela hthis location did not have any of their equipment ready to rent. All of their equipment was snowed in. It had been three days since it snowed, an employee had to use his personal truck in order to pull the equipment out of the area that it was in only after they dug it out. The business parking lot was nicely plowed and maintained the parking lot in which they kept the U-Haul equipment had not been touched. From the time I walked in to the time I left was 45 minutes which made me late to my commitment that I had that evening
ANDREW HThe pick up location was changed on me (changed from Beatrice to Lincoln) so I had to correct that.
Krystal BSoftware at checkout didn’t adjust the return time to the pickup-up time, resulting in extra day charge. Took associate (non-technical?) 15 minutes to figure out how to remove the extra day (before payment).
Steven fVery easy to reserve online. Excellent customer service.
Wade SI scheduled it for 1400 sorta approximate at3i received notice order canceled. I showed up anyway and everything was fine. Ken ws very helpful got us up and running. Great job.
William AAlways enjoyed working with uhaul
Sam DClean and comfortable great customer service easy pickup and easy return
Anna WThese guys are great!! I was able to arrange a pick up and return time after hours with no issues. Saved me a lot of headache!! Thanks guys!
Patrick RPerhaps link the reservation of U-Hauls to all pick up locations... So when physically standing at one location. You can reserve the size you want without having to use a phone.
Jerred RIt was okay. Not much of a selection. We were never informed of the buttons to push off with a load or empty load. Check engine light was on. If I have to use a U-Haul again I’ll mostly go elsewhere.
chevis hThe drop off staff, location and building were excellent.
Gale BThe process was super easy, the staff was very friendly, I'd definitely use them again and recommend them to those I know!! Thank You!!
Patrick Rgive your trucks a bath before you rent them and replace broken windshield's.
Eric FCalled u-haul for a 20 ft u-haul they said no problem but they didn’t know which “Lincoln NE” location. I get a call a day before and they say it’s in Beatrice. I don’t live in Nebraska I had to find someone to drive me a hour away for a truck I was told would be in Lincoln. Then I get there and they give me a 26’ truck. Some people might see that as a upgrade but it cost me. I didn’t need a 26’ truck and they get way worse fuel mileage. When you are going 400 miles and gas is $4 a gallon it’s a price I didn’t want to pay. Mead rental was great. U-haul customer call center not great. I want a discount on my next truck
Alex TTruck was dirty and needed to be swept out. No instructions on how to drive the truck. The personal was more interested in getting me out the door then really helping.
Matthew DI actually rented a 15' truck but by the time I picked it up it had been changed to a 26' truck for the same price. Turned out to be very useful to have a larger truck so the upgrade was appreciated
William HIt had an odor of maybe a Dog in the Cab of the Truck. Otherwise it was great.
Randy JThe rep that rented the U-Haul to me, told me there was an $100.00 deposit. When I went to return it, there is no record of a deposit. And now they are saying that I still owe money. If I knew that I was not going to get the$100.00 back, I would not have rented the U-Haul.
JAMIE-MARIE DVery polite courteous and helpful.
BRENDA CI was charged for two days because the rental place was closed when I returned the u-haul. They said they have no way of telling when it came back. Maybe try calling before you charge me for it?
Marrissa SI picked up on black Friday in Nebraska paid in full and dropped trailer in shell Rock Iowa 2 days later and was called from Waterloo Iowa 2 days ago wanting the trailer I told them I dropped it in shell Rock and I was charged $86 dollars and some change. I am owed a refund
Anthony NIf the truck is dirty, don’t pass it to the next customer. Do your job and make sure the truck is clean and maintained. Poor customer service at Mead Lumber.
Randy FClean location
MARIAN GOutstanding experience!
Steve Rfantastic experience. They were professional and honest. I would highly recommend them.
toby bThe day we reserved the truck the girl who helped us was awesome! But the manager was not so friendly
darlene mI rented the 6x12 enclosed trailer, it was easy to pull and tracked well behind my pickup Thanks, Greg
greg lEmployee not very friendly. Wasn't happy I used online option.
Todd KThe second checkout was super easy. Made things go much faster.
Amanda WReturn process seemed a bit complicated. If I had dropped off after hours, I wouldn't have a password or PIN to use. Guy at location didn't have it either
Andrew Mnothing
Melinda SWhere the trucks are parked, the general public park their cars close to the rental units and makes it a little tight to get a large rental truck out/in. A little signage should help. Otherwise no complaints....personnel were great to work with/very helpful....overall a good experience.
Maurice VEverything went well. Some problems with internet but not their fault. Maybe not quite as organized but they do more than just Uhaul rental. I would still recommend them.
Mark G