El cliente no dejó un comentario.Casey R.
Customer Reviews for McKinney's Surplus Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very nice gentleman.Carey B.
El cliente no dejó un comentario.Cindy H.
I cant say enough good , about either Location, both were so helpful, Friendly, and Professional!! It was the best experience with U-haul i ever had.Celina C.
We had to keep the U-Haul for an extra day due to not having the dolly's we requested. A job that could of taken us the allotted time of 6 hours with dolly's took us two days manually with no dolly's. Dealer said he forgot to put them in the night before but that we wouldn't be charged for it. Overall the U-Haul was great and easy to rent/pick up. Customer service online was great as well. Dealer was nice. He accidentally forgot to put dolly's in and that could of been done differently. Customers rent what they need and should expect to receive what they requested to make their job easier, as it should be.Serena S.
El cliente no dejó un comentario.Catarina R.
El cliente no dejó un comentario.Doug G.
El cliente no dejó un comentario.Rene R.
El cliente no dejó un comentario.Willette W.
Mr. McKinney was kind and professional. We arrived early; he took care of his opening tasks then waved us in to get started. He loaded the dolly and blankets into the truck, swept it out, and started it so the cab would be cool for us. Great customer service by a very sweet man!Elizabeth K.
El cliente no dejó un comentario.Justin C.
El cliente no dejó un comentario.Terrance B.
El cliente no dejó un comentario.David W.
Pave the lot to cut down on the dirt and dust. Have the person check in the vehicles on a timely basis.David B.
They charged me a $25.00 cleaning fee claiming it was dirty and coffee stains everywhere. We left it clean inside. I did not drink ANYTHING in the unit. Nor was there any food items in it.susan D.
El cliente no dejó un comentario.Tom M.
Better communication about pick up location. I could not get through the phone line to find out that my pick up location had been changed. If an email or text had been sent it would have been more convenient for me.Lisa B.
El cliente no dejó un comentario.joseph C.
When I dropped off the truck the Uhaul facility, it was unorganized. The staff person did not check the fuel gauge to ensure the tank was full, or the truck for cleanliness. I did not receive a print out of the charges. When I got home and looked at my email to review charges I was first charged the fee for not filling the gas tank which I did, and a charge for cleaning the inside of the truck. Both things had been done. Please review my rental, and refund the money taken from my credit card. GraciasHenry B.
El cliente no dejó un comentario.christina P.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Jesus G.
Excellent service, really nice owner.Tambra B.
El cliente no dejó un comentario.Dustin K.
Although the Seguin rental was only to pick up an appliance, using the truck a couple hours, this UHaul experience was far better than my last 2 Lubbock experiences. The manager knew his equipment and procedures very well. Everything I needed was available and ready to go on the spot. Lubbock UHaul rental needs to improve their availability and proper equipment. Seguin McKinney UHaul was great to work with. I had dropped off my 2 Lbb trucks at this location. McKinney's was my first choice when I need a truck for a couple hours. Thank you, McKinney's UHaul. Great experience.Laura C.
The gentleman made this the best uhaul experience I've ever had. I highly recommend him!! Kw ElkinsKenneth E.
Under a load the toast straps would not hold the vehicle in place fix the tow straps they kept coming to Lucss three times both of themRudolfo M.
I reserved a truck for pick up at 0900. I followed all the check in procedures correctly. The keys were not made available. I had to wait until the business opened at 1100. The owner told me I didn't check in correctly then he assisted other customers that arrived after me. He checked all my info on his lap top and stated â€œ well all your info is hereâ€ Meaning my drivers license photo, etc. I didn't get the keys and leave the business close to noon. Putting me 3 hours behind schedule. I had to rearrange the time for the movers and didn't get finished with the vehicle until well passed 2200.Stacey H.
Best U-Haul experiance ive ever had. Will highly recommend this U-Haul location.Christopher E.
El cliente no dejó un comentario.Yediydah I.
Experience was greatGlenn H.
El cliente no dejó un comentario.Kendra M.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Eddie H.
The store and the guy there was really nice. My issue is with everything prior to this. Originally had it reserved for the one on Slaughter Lane in Austin for 8am. I get there and they tell me my reservation had been moved 25 miles away. No call, no text, nor email at all to let me know. Unfortunately I can't make it so I call the help line and the agent rebooks for the same location for a bigger truck to pick up at 4pm. At least a few hours later I was given a call but letting me know now that it had been moved 40 miles away. They did give me an extra few miles and a small discount that didn't even cover the extra cost of gas. Overall my experience has been terrible and will never use uhaul again or recommend it to anyone I talk toKenneth J.
Servicio al cliente de excelencia.Efrem M.
El cliente no dejó un comentario.Philipp G.
The uhaul was already dirty and he knew it and charged me for it and then we put the same amount of gas in it and still charged me for fuel even though it was at a half already so no i would recommend him to no oneKimberly U.
El cliente no dejó un comentario.Darrell M.
Charged a cleaning fee. I took pictures when I dropped unit off. Clean inside cab and rear. Not good customer service at all!! And unauthorized charges without contacting me.John C.
I returned the truck with exactly the amount of gas that was in the truck when I picked it up. A couple of hours later I receive a text from my credit card company saying I was charged $38.48 for gasoline. I called the uhaul place and the guy said you were 1/8 of a tank short. I put gas in the truck not a mile from the store, it had more gas in it than when I picked it up. The guy either put that gas in his vehicle or pocketed the money. Itvwas possible the truck was not on level ground when I dropped it off since it was gravel with potholes. Anyway I got screwed and if not corrected I will never use uhaul again. Check my record I have used uhaul and uhaul help for many moves but not any more in the future.LARRY M.
Super friendly service! Much appreciated sir!RENE R.
El cliente no dejó un comentario.betty B.
I am long time customer of U-Haul however, at this location, I had the absolute pleasure to deal with Micheal. He turned a wretched day into a joy! The only thing you could improve for the next customer would be to stop the rain and clone him! He was excellent! And I appreciated his awesome customer service skills! He deserves an attaboy and a raise! People like him are worth their weight in gold! I hope you guys appreciate him. He went above and beyond!SUZETTE L.
El cliente no dejó un comentario.Katherine M.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Phillip M.
Nothing. Gentleman was very nice and helped us with everything.rachel D.
El cliente no dejó un comentario.james H.
Excellent customer service super friendly would recommend to anyone very professionalGreg C.
Being we're so tired he could of reminded us to clean U-Haul was charged 25$Rose V.
El cliente no dejó un comentario.Taylor K.
El cliente no dejó un comentario.Mist C.
Not charge a 25 dollar cleaning fee that was unnecessary.CLEMENT L.
Amazing customer service, the owner was extremely nice and very humble. He even provided a charger to charge my phone. Honestly I won't be going anywhere else. Above and beyondAbigail A.
This is a website comment, not for the local uhaul location... you guys need a MUCH clearer interface to ask about tire size. I *never* would think to say the vehicle had larger tires (they weren't monster tires, more lifted truck / mud tires) & I need a wider trailer. I don't haul vehicles often at all. Thus, I'm relying on YOU guys to ask such relevant questions & inform me if you see a problem. A "special comment" or "customizations" field doesn't count because I'm not sure what is/is not relevant and never would think to mention tire size there. It caused way more drama than was needful.Kevin M.
El cliente no dejó un comentario.Jerry D.
Mr. McKinney was most helpful. Provided advice and information Monday when I dropped off the auto transport so unloaders could UNload my furniture.LAURA C.
El cliente no dejó un comentario.Rodney W.
El cliente no dejó un comentario.Annette D.
El cliente no dejó un comentario.Paul S.
very quick and easy rental, no suprisesTod H.
Great jobRichard M.
El cliente no dejó un comentario.Willis S.
The website check in wouldn't workBrandon B.
Great customer service. Very friendlyjanean D.
El cliente no dejó un comentario.Amber E.
El cliente no dejó un comentario.Terri P.
El cliente no dejó un comentario.william K.
El cliente no dejó un comentario.Armando P.
Mr. McKinney is THE guy to help any sojourner!!! A gentleman and a great guy!!Jeremy R.
Mike has great customer service.Ray S.
El cliente no dejó un comentario.Chris T.
I received Fast, fair, friendly service, Just keep doing that.William G.
El cliente no dejó un comentario.Kenua W.
I was almost an hour late for the movers because no one was there. I was charged for an extra hour even after he was late. I was charged insurance when I didn't request it. I was charged cleaning fee when I sweptâ€¦I guess I was supposed to mop too.Kathryn D.
Owner is a good guy. 2ed time I rented from him. Both no times no issues. Happy CustomerBrian C.
Mr McKinney was kind enough to meet me earlier than normal opening time to help me get on the road earlier...thanks!!James K.
There should be an extra pair of key to give to customer. Should the key become locked inside cab, one can always use the spare to get back inside.Ruben A.
This is the second time in 3 months I rented a truck. And the second time uhaul has not had the truck at the location reserved. I had to drive 15 miles to get a truck. The truck was not available at the time reserved. Also had to take a 26 ft truck when originally was looking for a 15ft. Reservation system is not reliable. I reserved a month out and the day before get called and told the truck is not available? And will have to drive 15 plus miles to go pick one up? Oh and by the way have to pay the extra mileage and gas costsâ€¦. Nice system. One star for the uhaul company. The guy at the location was nice tho.Todd L.
El cliente no dejó un comentario.MICHAEL M.
Was very pleased with the overall experience. Store operator was very professional and friendly, will continue to use this location.Jack S.
El cliente no dejó un comentario.SHARON A.
I reserved a 26' truck for one way 3 months in advance and they only had a 20' truck available. I was not able to take everything that I wanted to with me.Wayne R.
El cliente no dejó un comentario.Janet Hutto T.
Nothing, overall great experience!!!Adrian G.
El cliente no dejó un comentario.Michael M.
Read the information on the website carefully. There are surprise costs.Terry G.
very disappointed in the $25 "cleaning fee" when we dropped it off, the individual did not inspect the truck, nor inform me of the "cleaning fee" or ask me to correct any issues. we placed the moving pads, most unused and still in the plastic, in the mom's attic. we had swept the truck out and no tie ropes left, with more gas than when we picked it up, intentionally.Herbert W.
El cliente no dejó un comentario.Jessie F.
Dont change my pick up place the day of picking up the trailer and add 45 minutes each way to get and return my trailer!! This sucked, just check how it went down. 3 changes within 15 minutes, plus broke trailer.Troy D.
Great customer service!!Dantaye Z.
El cliente no dejó un comentario.kedzie J.
El cliente no dejó un comentario.Miguel L.
El cliente no dejó un comentario.John S.
Everything excellent thanksHeriberto O.
I was charged a cleaning fee even though vehicle was left clean.William E.
El cliente no dejó un comentario.Jeanne S.
El cliente no dejó un comentario.CANDACE R.
Servicios adicionales en esta ubicación
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