Customer Reviews for Mcdowell Service Center
(U-Haul Neighborhood Dealer)

321 reviews

600 S 18th St   Waco, TX 76706

(254) 752-6255

Office Hours

  • Mon-Fri: 8 am–2 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 752-6255

600 S 18th St
Waco, TX 76706

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–2 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We received the best customer service at this location. Everything was explained in details on how to safely use the equipment. Definitely would recommend to family and friends.

ron Hernandez 
Rating:
5.0

Customer did not leave a comment.

mel london 
Rating:
5.0

There is nothing to improve on here he took the best care of any other uhaul place i have been

charles showalter 
Rating:
5.0

Customer did not leave a comment.

carolyn garcia 
Rating:
5.0

Mike was Friendly , Fast and Efficient !!

VINCENT BARREDO 
Rating:
5.0

Customer did not leave a comment.

Dale Stanley 
Rating:
5.0

This vehicles a/c unit stopped operating about halfway from my destination. It was very hot inside the vehicle, with temperatures above 100 degrees. I arrived at the location in Waco, Tx. around 6:30pm. and wanted to discuss the issue and possibly reimbursement, but the office was closed. It would have been nice to be able to discuss the a/c problem.

Ronald Blackmon 
Rating:
5.0

Mr. McDowell was excellent to deal with... extremely happy with our choice. He made everything easy. Thank you

Rob Galloway 
Rating:
4.0

Customer did not leave a comment.

George Alvarez 
Rating:
3.0

Customer did not leave a comment.

Ramon Thompson 
Rating:
5.0

Customer did not leave a comment.

Colten Anderson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ward 
Rating:
5.0

Thank you ‘.

LATONYA RODGERS 
Rating:
1.0

Customer did not leave a comment.

Leanna Corbett 
Rating:
5.0

Customer did not leave a comment.

virgen Rivera 
Rating:
5.0

Mike was fantastic and a pleasure to do business with. I would absolutely rent here again.

Johnny Vasquez 
Rating:
5.0

Customer did not leave a comment.

Jordann McMahan 
Rating:
3.0

Customer did not leave a comment.

Chase Gadberry 
Rating:
5.0

This was where I finally got a truck. It was the only location I went to that was actually friendly and helpful! Overall, I had to go to 4 different locations to pick up a reservation that I made weeks ago and reserved with a credit card! The first one got moved to a different one. That one was the wrong one or got moved again or something, so I had to go to yet another one. That one had the trailer but not the truck, so I had to go to another one all the way downtown, get the truck, then go back to #3, get the trailer, then go all the way back to my home - which is across the street from the original location by the way. Plus, they were "out" of the dolly and blankets I reserved. Why did I even bother???

Edward Fry 
Rating:
3.0

Customer did not leave a comment.

Grant Hillyer 
Rating:
5.0

Friendly and professional. Michael was helpful and accommodating and the van was spotless easy to use. I highly recommend.

kelley downey 
Rating:
5.0

The representative was very nice and very knowledgeable about all of my Uhaul questions. This was the best rental experience ever.

Donnia Herrera 
Rating:
2.0

Nice friendly people I would recommend. Very easy and convenient

Stacy Friscia 
Rating:
5.0

All went well

Dennis Hovde 
Rating:
5.0

Customer did not leave a comment.

Bradley Thering 
Rating:
5.0

The gentleman who helped me was VERY friendly and professional. He was patient and kind. I was very happy with this location and the vehicle.

Gary Clarke 
Rating:
3.0

Customer did not leave a comment.

Kent Manton 
Rating:
5.0

Test your vehicles beforehand so they don’t break down on people

Celia Malski 
Rating:
5.0

Customer did not leave a comment.

Nick Governale 
Rating:
4.0

Customer did not leave a comment.

Gregory Bower 
Rating:
5.0

Nothing

Ceci Hanson 
Rating:
2.0

There was no staff

Sarah Wallace 
Rating:
3.0

Dropped off after hours. Got charged for gas and we refilled to the level at pickup. Uhauls fault, not McDowell

Denise Vianco 
Rating:
5.0

It would be better if you could put a dolly in the vehicle. But appreciate Mr.McDowell

Linda Cargill 
Rating:
5.0

The man that ran this location was wonderful. This was the third location I had been sent too for my reservation pickup. You need more folks like him and Nikki in customer service .

Douglas Sanford 
Rating:
5.0

if a customer reserve a dolly with the truck, please make sure it is on the truck. I reserved one and there was not on the truck. We had to lift the boxes.

Sandra Garcia 
Rating:
5.0

The gentlemen here took great care of me with this rental need. I wasn't renting a huge truck or trailer, just needed a utility dolly to help move my daughter into her apartment at Baylor. Best decision made that day! Made the effort super easy instead of manually carrying one box a time from parking garage to elevator to the apartment.

JASNN BEAN 
Rating:
1.0

Customer did not leave a comment.

Joel Danner 
Rating:
5.0

Nothing, as soon as I walked in the door I was helped and received vehicle then...excellent customer service.

roosevelt cabiness 
Rating:
5.0

Customer did not leave a comment.

DaNeisha Betters 
Rating:
3.0

They weren't open so I don't have anything good or bad to say.

FINIS BROWN 
Rating:
5.0

Our appointment time went smoothly. The gentlemen in charge was very helpful, friendly and knowledgeable.

Ann Picha 
Rating:
5.0

The attendant was very knowledgeable and professional. He is doing his job real well. Great representative of your company.

Timothy Gillespie 
Rating:
4.0

In the event assistance was needed, there was no one at the location to help.

LISET KLINE 
Rating:
5.0

It was a pleasure doing business here. Very courteous and great conversation. I highly recommend this establishment.

Russell Fulbright 
Rating:
1.0

The location was dark and a drunk male was laying next to the lock box and I was scared to get out my car. This location needs lights at night and or security.

Anita Hall 
Rating:
5.0

Everything was very good & Mr. McDowell was very helpful! Thank you, Terry Burke

RICHARD BURKE 
Rating:
5.0

The owner/operator of this facility is very friendly and helpful. Thank you.

MATTHEW PIECH 
Rating:
2.0

Online program was awkward and very slow... will avoid in future

Patrick Farmer 
Rating:
5.0

Customer did not leave a comment.

Abigail Bennett 
Rating:
3.0

Customer did not leave a comment.

Landon Lee 
Rating:
4.0

check in and return was made very easy. a very enjoyable experience

STANLEY KELLEY 
Rating:
5.0

Quick and friendly processing of rental.

Joel Johnson 
Rating:
5.0

Mr. Mike McDowell was so kind and considerate - he stayed at his place of business specifically for me and the reservation I had, even with a bad storm having hit Waco earlier that day. He was kind enough to hook up the trailer, showing my son and I how everything was to be done and answering our questions. He was very professional and kind through the return process as well. Really appreciate Mr. McDowell.

CARSON GREER 
Rating:
4.0

Customer did not leave a comment.

Celeste Gentry 
Rating:
5.0

Customer did not leave a comment.

kim fields 
Rating:
5.0

Customer did not leave a comment.

Hilario Torres 
Rating:
5.0

Great experience

Gregory Turman 
Rating:
5.0

The man who accepted the truck was incredibly friendly and helpful. Highly recommend this location.

Deborah Grubich 
Rating:
5.0

Customer did not leave a comment.

Alex Eriamiantoe 
Rating:
5.0

Customer did not leave a comment.

David Ottley 
Rating:
5.0

Customer did not leave a comment.

Scott Fenn 
Rating:
5.0

Customer did not leave a comment.

Thad Hairston 
Rating:
3.0

Dropped the trailer off after-hours. I would not have been confident I was in the right place if not for the other UHaul trailers around the lot. Left the paperwork in the box like the instructions said, and it was processed early the next morning. No complaints, just very little interaction with them.

DAVID DENOWSKI 
Rating:
5.0

Customer did not leave a comment.

Rachael Lanier 
Rating:
5.0

Mike, the owner of this location, has been in Waco his entire life. He is a part of the community and deserves to be supported with you business. I enjoyed my time and experience with Mike.

Brian Young 
Rating:
5.0

Customer did not leave a comment.

Jimmy Smith 
Rating:
5.0

Great people very professional

SCOTT GRAY 
Rating:
4.0

Customer did not leave a comment.

Mona Boicu 
Rating:
5.0

Customer did not leave a comment.

GARY MCDOWELL 
Rating:
1.0

The truck was basically new (7.7k miles). The facility was not open as scheduled. Took over an hour working with people from "800" number support to get everything set up to get the truck via my smartphone. Departed Mcdowell Service Center at 11:00 am, one hour after their published open hour, and the business was still not open.

dayton burlarley-hyland 
Rating:
5.0

Extremely friendly and helpful staff.

GLENN SMITH 
Rating:
2.0

The owner was good to work with. The negatives are that the facility was cluttered and did not have air conditioning. Would still recommend, though.

Wayne Everett 
Rating:
1.0

My complaint concerns the U-Haul app. I took a picture of the inside of the trailer then backed it up against a fence and unhooked from my vehicle. I then attempted to use the U-Haul app to upload my picture because the drop-off was not during business hours. The app would not accept the upload. It would only allow me to take a new picture within the app. I could no longer do so because the trailer was up against the fence. Very poor design of the app.

Greg Fell 
Rating:
3.0

Mike was extremely friendly and courteous but he needs more help. He was checking out Uhauls in between car inspections and changing tires. It made for a long wait.

Ken Stephens 
Rating:
3.0

Customer did not leave a comment.

Christopher Lane 
Rating:
4.0

Customer did not leave a comment.

DIANNE HOWARD 
Rating:
5.0

Nothing ever thing was fine.

DON CARGO 
Rating:
5.0

NOT A THING

Larry townley 
Rating:
5.0

Nothing.

THOMAS GRIMM 
Rating:
5.0

Customer did not leave a comment.

HENRY JENNINGS 
Rating:
3.0

Customer did not leave a comment.

carmen demourelle 
Rating:
5.0

U-Haul changed my pick up location at the last minute in the afternoon before, which caused me to have to change my schedule. The reason for booking a truck and location with customer service is so they can have what you need where you want it to be !

Franklin Gomez 
Rating:
5.0

Customer did not leave a comment.

louis aponte 
Rating:
4.0

Customer did not leave a comment.

Randy Stewart 
Rating:
4.0

Customer did not leave a comment.

Matthew Pirko 
Rating:
5.0

Mike was great and helpful.

MICHELLE HAVRANEK 
Rating:
5.0

excellent, excellent, excellent!!!

todd first 
Rating:
5.0

Customer did not leave a comment.

Frank Olvera 
Rating:
5.0

was clean, but leaked everything was drenched, but service rep. was excellent, professional & helped with all.

martin cedillo 
Rating:
5.0

Outstanding customer service. Mr McDowell was very helpful! He helped check the lights on my vehicle at no charge. Will definitely be proud to recommend U Haul at McDowell service center.

Michael Lee 
Rating:
5.0

Customer did not leave a comment.

Joshua Derington 
Rating:
5.0

More variety of the product. I probably would have taken a 6x12 had it been available to do so. I know there were other locations but this was the most convenient location to the items I was picking up.

Jason Fales 
Rating:
5.0

Customer did not leave a comment.

Kelly Lorenz 
Rating:
3.0

Customer did not leave a comment.

Misty Smith 
Rating:
3.0

The man working here was AWESOME to work with.

Lawrence Kostroun 
Rating:
5.0

Very nice

gloria fitch 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA TOLIVER 
Rating:
5.0

Nothing, guy was very friendly & helpful!

Kasey Krenek 
Rating:
5.0

Only think bad. 4th. Many was close. But ther. Some. Welcome me ther. Was quick fast. Out door. @ kest. Westmoreland. Great. Fast. Service. Bravo......

abel neria 
No reviews have been submitted for this location.

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