Customer Reviews for Mcdowell Service Center
(U-Haul Neighborhood Dealer)

361 comentarios

600 S 18th St   Waco, TX 76706

(254) 752-6255

Horario de oficina

  • Mon-Fri: 8 am - 2 pm
  • Sáb.: 8 a.m. - 12 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(254) 752-6255

600 S 18th St
Waco, TX 76706

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am - 2 pm
  • Sáb.: 8 a.m. - 12 p.m.
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Mary D 
Clasificación:
5.0

Very personable. In and out quickly.

WILLIAM C 
Clasificación:
3.0

Nothing against them. They were closed. Big sign to scan code and follow steps. If you can't see if you must be blind.

JARED W 
Clasificación:
5.0

Drop off was quick and easy. The gentleman was super friendly and helpful in parking the trailer.

ENRICO D 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER T 
Clasificación:
5.0

The representative was informative , courteous, and professional.

VICKEY B 
Clasificación:
5.0

nothing

Eddie W 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn H 
Clasificación:
5.0

There's nothing to improve everything is perfect great customer service the U-Haul truck was clean and we had a awesome person who attend to us Michael was awesome he has so much experience all the way around tell him thank you for greeting us with a small and with respect tell him we said thank you we're coming back again in June and we want to have him to wait on us

RONALD R 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH V 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L 
Clasificación:
5.0

I had problems returning the truck using the app but I called and customer service was wonderful.

Mark C 
Clasificación:
5.0

El cliente no dejó un comentario.

William D 
Clasificación:
5.0

I was very pleased and happy with the service I received at this location as well.

TOD H 
Clasificación:
1.0

I did not even use the truck literally didn't even crank it up and was still charged almost $70 dollars. They where not willing to work with me. Also was still charged for insurance. Lack of communication and not people friendly.

Deonte S 
Clasificación:
2.0

I thought I had a good experience with U-Haul. I bought the car hauler back before the time allowed and the Manager checked the unit back in. The agent was friendly and very helpful. UNTIL I checked my bank account. There was an additional charge from U-Haul for $105.74. The extra showed a late fee for $20.00 and another charge for leasing the unit. Reminding you I used the unit for 3 hours total and the hauler was back to the store location before noon when the store closed. Now the charge was $191.49. When I original spoked to the another agent on the phone to make the reservation, the charge was $85.42. I paid the $85.42 when I picked the car hauler. NOTHING was said $85.75 was a down payment. I emailed U-Haul customer service about the overcharge for the U-Haul car hauler. I heard NOTHING back from customer service. Not a thank you for the receiving my e-mail for the complaint. Or we're get back to me with a reply. I've used U-Haul in the past and did not have any issues regarding the charge for the units. I'm very disappointed with U-Haul.

ADAM A 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN W 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret J 
Clasificación:
5.0

Great location and very customer friendly felt like home

ROBERT T 
Clasificación:
5.0

This guy is the best in the business. He deserves higher pay. Great customer service.

KATRINA G 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER J 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M 
Clasificación:
1.0

They get over don't go to them !!! I didn't get none of my money back they scam !! I didn't even go nowhere when I moved

BRIANNA L 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI H 
Clasificación:
5.0

Everything was done in an professional manner. Very polite and friendly.

IDA D 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLAND M 
Clasificación:
5.0

Just dropped off and put Key in box but guy on the phone was super helpful.

Howard M 
Clasificación:
5.0

Best in the business. These guys are very professional and knowledgeable

TIM G 
Clasificación:
5.0

Employee was very friendly and helpful

Sharon S 
Clasificación:
5.0

Excellent UHaul location to rent from (600 So. 18 Street, Waco,Ts). Highly recommend!!! The check-in gentleman was kind and knowledgeable. He explained everything perfectly and made our whole moving process a breeze. Many thanks!!

Lanette S 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaiser E 
Clasificación:
5.0

El cliente no dejó un comentario.

jim g 
Clasificación:
5.0

El cliente no dejó un comentario.

Kai F 
Clasificación:
5.0

This location was friendly and professional.

Sean B 
Clasificación:
5.0

Great Customer Service. Friendly pick up and return.

Keisha C 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth C 
Clasificación:
5.0

We received the best customer service at this location. Everything was explained in details on how to safely use the equipment. Definitely would recommend to family and friends.

ron H 
Clasificación:
5.0

El cliente no dejó un comentario.

mel l 
Clasificación:
5.0

There is nothing to improve on here he took the best care of any other uhaul place i have been

charles s 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn g 
Clasificación:
5.0

Mike was Friendly , Fast and Efficient !!

VINCENT B 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S 
Clasificación:
5.0

This vehicles a/c unit stopped operating about halfway from my destination. It was very hot inside the vehicle, with temperatures above 100 degrees. I arrived at the location in Waco, Tx. around 6:30pm. and wanted to discuss the issue and possibly reimbursement, but the office was closed. It would have been nice to be able to discuss the a/c problem.

Ronald B 
Clasificación:
5.0

Mr. McDowell was excellent to deal with... extremely happy with our choice. He made everything easy. Gracias

Rob G 
Clasificación:
4.0

El cliente no dejó un comentario.

George A 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon T 
Clasificación:
5.0

El cliente no dejó un comentario.

Colten A 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W 
Clasificación:
5.0

Thank you ‘.

LATONYA R 
Clasificación:
1.0

El cliente no dejó un comentario.

Leanna C 
Clasificación:
5.0

El cliente no dejó un comentario.

virgen R 
Clasificación:
5.0

Mike was fantastic and a pleasure to do business with. I would absolutely rent here again.

Johnny V 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordann M 
Clasificación:
3.0

El cliente no dejó un comentario.

Chase G 
Clasificación:
5.0

This was where I finally got a truck. It was the only location I went to that was actually friendly and helpful! Overall, I had to go to 4 different locations to pick up a reservation that I made weeks ago and reserved with a credit card! The first one got moved to a different one. That one was the wrong one or got moved again or something, so I had to go to yet another one. That one had the trailer but not the truck, so I had to go to another one all the way downtown, get the truck, then go back to #3, get the trailer, then go all the way back to my home - which is across the street from the original location by the way. Plus, they were "out" of the dolly and blankets I reserved. Why did I even bother???

Edward F 
Clasificación:
3.0

El cliente no dejó un comentario.

Grant H 
Clasificación:
5.0

Friendly and professional. Michael was helpful and accommodating and the van was spotless easy to use. I highly recommend.

kelley d 
Clasificación:
5.0

The representative was very nice and very knowledgeable about all of my Uhaul questions. This was the best rental experience ever.

Donnia H 
Clasificación:
2.0

Nice friendly people I would recommend. Very easy and convenient

Stacy F 
Clasificación:
5.0

All went well

Dennis H 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley T 
Clasificación:
5.0

The gentleman who helped me was VERY friendly and professional. He was patient and kind. I was very happy with this location and the vehicle.

Gary C 
Clasificación:
3.0

El cliente no dejó un comentario.

Kent M 
Clasificación:
5.0

Test your vehicles beforehand so they don’t break down on people

Celia M 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick G 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory B 
Clasificación:
5.0

Nada

Ceci H 
Clasificación:
2.0

There was no staff

Sarah W 
Clasificación:
3.0

Dropped off after hours. Got charged for gas and we refilled to the level at pickup. Uhauls fault, not McDowell

Denise V 
Clasificación:
5.0

It would be better if you could put a dolly in the vehicle. But appreciate Mr.McDowell

Linda C 
Clasificación:
5.0

The man that ran this location was wonderful. This was the third location I had been sent too for my reservation pickup. You need more folks like him and Nikki in customer service .

Douglas S 
Clasificación:
5.0

if a customer reserve a dolly with the truck, please make sure it is on the truck. I reserved one and there was not on the truck. We had to lift the boxes.

Sandra G 
Clasificación:
5.0

The gentlemen here took great care of me with this rental need. I wasn't renting a huge truck or trailer, just needed a utility dolly to help move my daughter into her apartment at Baylor. Best decision made that day! Made the effort super easy instead of manually carrying one box a time from parking garage to elevator to the apartment.

JASNN B 
Clasificación:
1.0

El cliente no dejó un comentario.

Joel D 
Clasificación:
5.0

Nothing, as soon as I walked in the door I was helped and received vehicle then...excellent customer service.

roosevelt c 
Clasificación:
5.0

El cliente no dejó un comentario.

DaNeisha B 
Clasificación:
3.0

They weren't open so I don't have anything good or bad to say.

FINIS B 
Clasificación:
5.0

Our appointment time went smoothly. The gentlemen in charge was very helpful, friendly and knowledgeable.

Ann P 
Clasificación:
5.0

The attendant was very knowledgeable and professional. He is doing his job real well. Great representative of your company.

Timothy G 
Clasificación:
4.0

In the event assistance was needed, there was no one at the location to help.

LISET K 
Clasificación:
5.0

It was a pleasure doing business here. Very courteous and great conversation. I highly recommend this establishment.

Russell F 
Clasificación:
1.0

The location was dark and a drunk male was laying next to the lock box and I was scared to get out my car. This location needs lights at night and or security.

Anita H 
Clasificación:
5.0

Everything was very good & Mr. McDowell was very helpful! Thank you, Terry Burke

RICHARD B 
Clasificación:
5.0

The owner/operator of this facility is very friendly and helpful. Gracias.

MATTHEW P 
Clasificación:
2.0

Online program was awkward and very slow... will avoid in future

Patrick F 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail B 
Clasificación:
3.0

El cliente no dejó un comentario.

Landon L 
Clasificación:
4.0

check in and return was made very easy. a very enjoyable experience

STANLEY K 
Clasificación:
5.0

Quick and friendly processing of rental.

Joel J 
Clasificación:
5.0

Mr. Mike McDowell was so kind and considerate - he stayed at his place of business specifically for me and the reservation I had, even with a bad storm having hit Waco earlier that day. He was kind enough to hook up the trailer, showing my son and I how everything was to be done and answering our questions. He was very professional and kind through the return process as well. Really appreciate Mr. McDowell.

CARSON G 
Clasificación:
4.0

El cliente no dejó un comentario.

Celeste G 
Clasificación:
5.0

El cliente no dejó un comentario.

kim f 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilario T 
Clasificación:
5.0

Great experience

Gregory T 
Clasificación:
5.0

The man who accepted the truck was incredibly friendly and helpful. Highly recommend this location.

Deborah G 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex E 
No se han enviado comentarios para esta ubicación.
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