Customer Reviews for McClains Kwike Lube
(U-Haul Neighborhood Dealer)

421 reviews

106 Broadway St   Sikeston, MO 63801
(& E Malone)

(573) 472-3541

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 472-3541

106 Broadway St
Sikeston, MO 63801
(& E Malone)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I enjoy each experience at McClains!

DrPat Jackson 
Rating:
5.0

I'll give you all 100 percent rating

thomas johnson 
Rating:
5.0

Customer did not leave a comment.

Regina Masters 
Rating:
2.0

My truck had bad brakes

Joseph Guest 
Rating:
3.0

They staff was helpful on the phone with information & directions, but we got there after it closed & had trouble finding a spot to put the U-Haul.

Carrie Patterson 
Rating:
5.0

Customer did not leave a comment.

carolyn hines 
Rating:
5.0

Customer did not leave a comment.

BRENT HENDRICKS 
Rating:
5.0

Very professional & helpful when getting truck at our request

Lisa Godwin 
Rating:
5.0

No complaints

Felicia Manns 
Rating:
4.0

The only downside I saw was there really wasn’t any signage or instructions on where to park the truck. Other than that, drop off went smoothly.

Danny Ware 
Rating:
5.0

Customer did not leave a comment.

hung lam 
Rating:
5.0

Customer did not leave a comment.

Bonnie Cannon 
Rating:
5.0

Nothing, the owner Chalk was amazing and very helpful

Amanda Hill 
Rating:
1.0

Received smaller truck than originally requested so had to make multiple trips which doubled my mileage cost. Then was charged over 350 more miles than was driven. Needless to say, I’m not happy & will never be back to this location. Also will remember to take a pic of odometer upon pick up & return next time. Very poor business practices.

Benjamin Walker 
Rating:
5.0

Nothing the customer service there was amazing

C.L. Sharkey 
Rating:
5.0

Customer did not leave a comment.

Bruce Gist 
Rating:
3.0

I did have to pick the truck up 40 miles from location. Which I was given that free mileage. But hadn’t noticed till I was all packed and loaded and on the road from Missouri to Arizona we went through an ice storm with no windshield wiper fluid to keep windows clean from the grunge that the 18 wheelers were throwing up while passing me. Then when we went through New Mexico the sun was shining and driver side did not have a sun visor. The truck road well.

Beverly binns 
Rating:
5.0

Customer did not leave a comment.

Todd Broderick 
Rating:
3.0

The person in charge of UHaul was not there. I left the trailer with a mechanic who works there. He said he would have someone check it in the next morning. I would have felt more comfortable if someone could have checked it in.

DAVID FOSTER 
Rating:
5.0

Keep up the great work that you are providing. Thank you very much

Russell Lyons 
Rating:
5.0

Well, the front bumper needs to be fixed, and the truck has 137,000 plus miles on. Other than that, the truck got the job done for me.

Daniel Weil 
Rating:
1.0

Opened at 8 am and was due 7AM. No way to contact them.

Earl Yeckley 
Rating:
5.0

Customer did not leave a comment.

Virginia McNair 
Rating:
5.0

Customer did not leave a comment.

Shane Comer 
Rating:
5.0

Customer did not leave a comment.

Scott Jarvis 
Rating:
5.0

We didn’t have any issues at all! First time using U-Haul and it was very easy to do online. Pick up went extremely fast!

James Lykins 
Rating:
5.0

Everything was great!

ken rubenasker 
Rating:
5.0

Customer did not leave a comment.

Mark Noles 
Rating:
4.0

Customer did not leave a comment.

Carol McClard 
Rating:
5.0

Customer did not leave a comment.

Donnie Cope 
Rating:
3.0

Customer did not leave a comment.

jonathan segers 
Rating:
5.0

Customer did not leave a comment.

Awais Ahmed 
Rating:
5.0

Love Uhaul, great customer service, excellent equipment!

Steve Carlyle 
Rating:
5.0

Just keep serving your customers.

DEAN MOORE 
Rating:
5.0

They were very helpful and the trailer was in great shape. (I called Cape Girardeau MO and they told me $35. On an 5x8 trailer and when I asked questions they said, they couldn’t answer my questions until I made a reservation. That didn’t sound right). Sikeston answered all my questions they were very upfront about everything!!

carey parker 
Rating:
5.0

Customer did not leave a comment.

Richard Cochran 
Rating:
4.0

Customer did not leave a comment.

JamesS Watson 
Rating:
5.0

Customer did not leave a comment.

billy ruby 
Rating:
5.0

Customer did not leave a comment.

Larry Vega 
Rating:
5.0

Customer did not leave a comment.

Lee Ann McDowell 
Rating:
1.0

Don’t lie got to the storage that I had ordered and there was no storage

Mary Isom 
Rating:
4.0

Not that we were charged, we did get credit. When we can't get the equipment we ordered to move, please always let the customer know so they can look elsewhere for the equipment. I have no problems using the trucks, they have always been good trucks with no issues.

Anthony Green 
Rating:
5.0

Everything went as smooth as can be. Very well pleased.

VALERY YEAKEY 
Rating:
3.0

Customer did not leave a comment.

Bradley Busby 
Rating:
5.0

Customer did not leave a comment.

Carlos Gray 
Rating:
4.0

Customer did not leave a comment.

DAVID CASEY 
Rating:
5.0

Mobile check in is ridiculously cumbersome. Not accepting a “digital copy” of a passport is asinine.

Jennifer King 
Rating:
4.0

Customer did not leave a comment.

BRETT IDEMA 
Rating:
4.0

This was not my original drop off location. When I made my reservation in advance Uhaul had me dropping off at a location that is no longer in business, they’re phone number was even disconnected! I spent 30 minutes on the phone trying to find a different location. Another address was sent to me so we went there only to find nothing again! I found McClains, pulled in and called Uhaul customer service with another 20 minute phone call. Basically we were in a town that we are not yet familiar with trying to return a 26’ Uhaul. I have used Uhaul many times over the years and this was by far the worst experience ever!

Dawn Kuhl 
Rating:
5.0

Customer did not leave a comment.

Scott Maddox 
Rating:
4.0

Didn’t have furniture dolly or two wheel dolly or blankets. Paid for online, reached out for $30.00 refund to customer service with no luck on resolving $30.00. This was thru u-haul customer service. Not local.

John Owen 
Rating:
5.0

Customer did not leave a comment.

Samuel Brown 
Rating:
1.0

I reserved a truck n dolly three weeks in advance. When I get there 8 am to pick up the truck n dolly they have no dolly. So I have to run some place else in town n spend 52 dollars to rent a dolly. Then was charged 24 dollars for fuel which I had already filled the truck back to where it was at pick up. I think I should be refunded the money for the rental.

Carroll Overton 
Rating:
5.0

Customer did not leave a comment.

Carroll Overton 
Rating:
5.0

Absolutely nothing. The guy that hooked up our trailer was fantastic. Friendly, kind, informative. Everything I needed after a long drive there. Give him a raise.

Carol Havard 
Rating:
5.0

Customer did not leave a comment.

Ryan Whitman 
Rating:
5.0

Customer did not leave a comment.

Michael Propst 
Rating:
5.0

No improvements needed - everything was clearly marked and easy to find. I easily walked through the whole process on my phone without anyone's help.

THOMAS WALLER 
Rating:
5.0

Have a scheduler on call ? Just one in the main customer service office would have been more than helpful. It was very stressful not knowing if I would be penalized for dropping off the vehicle in the original location but not being able to prove I did so. There was absolutely no way I could have waited to return it. Also I didn’t want to be charged for an extra day. 🤷🏻‍♀️

Michael Minner 
Rating:
5.0

Customer did not leave a comment.

Dennis Spurlock 
Rating:
5.0

Great job fast and friendly

Harry Sammons 
Rating:
3.0

Customer did not leave a comment.

CHARLES BASHAM 
Rating:
5.0

The service was great. Very friendly and helpful.

Vicky Jones 
Rating:
5.0

Customer did not leave a comment.

constance ditto 
Rating:
5.0

Customer did not leave a comment.

willie johnson 
Rating:
5.0

Customer did not leave a comment.

Amy Dorris 
Rating:
5.0

Don't allow prior renters to extend their time if that will cause an upcoming customer to not get the truck they requested. Well in advance we had reserved a 20 ft truck for one week, but had to settle for a much larger, more cumbersome and difficult to handle/drive 26 ft truck when a previous renter was allowed to extend their rental. And despite what you might think, bigger is NOT always better, even for the same rental rate. We had narrow driveways and other obstacles to negotiate and that was made much more difficult with a 6 ft longer and wider truck. The 26 ft truck we got also had an extremely rough ride quality.

rodney mcconnel 
Rating:
5.0

Customer did not leave a comment.

Paul Swinney 
Rating:
5.0

Lower your prices! I paid $133 for one round trip. 8 hours! Minimum wage is less than $8. 8 hours of work gets you under $64 before taxes! Honestly, it's not an affordable option. I could have rented a pickup truck for 3 days with unlimited mileage for much less. Which I will be doing next time.

Amy Nantz 
Rating:
3.0

Customer did not leave a comment.

Ryan Pritchett 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HOLLE 
Rating:
4.0

Customer did not leave a comment.

Felica Johnson 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HOLLE 
Rating:
5.0

Customer did not leave a comment.

Patricia Riley 
Rating:
5.0

Customer did not leave a comment.

Ron Eifert 
Rating:
5.0

Satisfied customer!

Tiffany Carter 
Rating:
5.0

Customer did not leave a comment.

Stephen Meyer 
Rating:
5.0

Customer did not leave a comment.

Tina Wright 
Rating:
5.0

They were very acommodating to what I needed. Very agreeable. A very good experience.

Medina Wood 
Rating:
5.0

Customer did not leave a comment.

Randall Craig 
Rating:
4.0

Customer did not leave a comment.

TERRY BRUCE 
Rating:
5.0

Customer did not leave a comment.

sara love 
Rating:
5.0

Customer did not leave a comment.

Jessica Phillips 
Rating:
5.0

None! Great service

ED PANGBURN 
Rating:
5.0

Customer did not leave a comment.

Clovis Delwiche 
Rating:
5.0

Customer did not leave a comment.

Lawrence Dering 
Rating:
5.0

Customer did not leave a comment.

Robin Fincher 
Rating:
5.0

It had old food in a bag in th e truck. The smell that came oUT of the vents was so terrible.

JENNIFER RILEYo 
Rating:
5.0

Customer did not leave a comment.

Richard Cochran 
Rating:
3.0

Customer did not leave a comment.

Mark Calbert 
Rating:
5.0

Everything was absolutely fine today

MARK HENRY 
Rating:
5.0

Customer did not leave a comment.

CinTina Treadwell 
Rating:
5.0

I was 100% satisfied with every aspect of my experience.

Terry Brantley 
Rating:
5.0

Customer did not leave a comment.

CHRIS BOLIN 
Rating:
5.0

Excellent customer service! I will definitely use again and highly recommend!

Tim Underwood 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson 
Rating:
5.0

Customer did not leave a comment.

Richard Cochran 
Rating:
5.0

Great Service!

Steven Hodges 
Rating:
4.0

Customer did not leave a comment.

DEREK DUNCAN 
Rating:
5.0

Excellent Customer Service

David Dupont 
No reviews have been submitted for this location.

Additional Services at this Location

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