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Zach Y
Customer Reviews for Mays Storage Units
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve the app when purchasing, extending or making changes too an existing rental. Better time management on the app through this process would be great. Took us an extended amount of time to even get the purchase & keys. This definitely needs improvement. Otherwise I have no other complaints. Truck was clean & well maintained. The truck Drove exceptionally well. Upon returning the truck, we had more problems with location on the app, this was too verify we were at the right location for drop off. App would not allow us too specify which location we were at so we could do our return. Luckily, there was a worker there that helped us get thru the process. He was very nice and helpful.
Daniel kThere were no personal yesterday as it was Sunday. Thank you much.
Darrell BWonderful customer service!
LESLIE WThe owner was smoking weed
Daniel HThis is a great place to rent a uhaul! Dalton is great to work with.
Kenneth RNo complaints....everything was great for 2nd consecutive year.
Everett MRecommend for drop off. Did not rent a truck or trailer.
Wallace Bvery friendly
Leif MI had a great experience, easy to pick up/drop off. Definitely recommend this location.
william pplan to use again
loretta kExcellent service.
Kirsten TThis location is the best one I have ever rented from.
Kenneth RHowever the overall uhaul experience was not good. I wasted over an hour and a half of my time driving to a location that they told me would reduce my price only to have to return it to ezel which is where my storage unit was I moved to. Plus I had several wet bixes because of a leak
Andrea CPerson was there and was able to connect to your system and made a very quick checkout process
Jason LOwner was very helpful with return when I had no charge left on cell to check vehicle in. Polite, accommodating
CATHERINE MThe location was very friendly and great to communicate with, thanks!
Jody SThey are great there and very helpful
Richard LI like those guys
BARTHOLOMEW MGreat company.
Timothy MVery friendly and helpful. Would definitely use again and recommend to anyone needed services.
Amanda KWent to KY to pick up a car. Upon making it to the location, they had 2 tow dollies. The 1st 1 they tried to give us had several issues. The hooks didn’t work & 1 tail light was taped up. Due to the hooks being damaged, I couldn’t use that 1, so had to use the 2nd one. This 1 was probably worse than the 1st, but we were barely able to get the hooks on the latches of the suv. 1 of the tail lights were out and didn’t work. Now if I was just going down the street, although it is unacceptable, it would’ve been ok. I however was going from KY back to TN. So clearly, it is a safety hazard only having 1 working light. The ratchets on the dolly were rusted something bad! It took all I could to get the straps tight. On top of that, the straps would work loose and I would have to stop periodically to check them to make sure & tighten them back up as needed. Luckily I had to stop & get gas shortly after I got the car or who knows what could’ve happened. Overall, the place & the people were great! The dolly however, was horrible! I could’ve used a chain & pulled it better than this dolly! You really need to check your products better & update & replace as needed! Both dollies were in bad shape, but I was stuck & didn’t have a choice in the matter.
matt hSelect a drop off location closer to where the person is moving, not 35 miles away and then charge them additional mileage because they went over the allotted mileage. I picked up the truck, went straight to residence moving from and parked it, drove to new residence then went over mileage driving to your selected drop off location. I also swept the truck twice and they charged me $10 for cleaning. Called to request closer drop off the day of, was told nothing could be done. Really considering Penske the next time I move.
Timothy G